Adding a new Work Info Type for change management
Good afternoon all, I need to add a new Work Info Type for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: Adding a new Work Info Type for change management
You need to check the WSDL and see If the new type mapping exists for the field, if its not available open the webservice remove work info type and add it again and regenerate the WSDL that should fix it. Sent from my iPhone On Jun 4, 2013, at 1:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote: ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, ** ** I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. ** ** Any ideas what I am missing? ** ** Take care all, ** ** Howard ** ** image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
I have found I need to overlay all views that this field is on too. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a new Work Info Type for change management ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote: ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new Work Info Type for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.p ng image004.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.p ng Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
Christie, I have found that you only need to overlay the views in very specific situations If the selection field is NOT a drop down or if it IS a drop down, and you aren't adding your value to the END of the list...but once you have added it to view overlays, and positioned it where you need it...you can delete the view overlays, or remove it from them (if they already existed) On Tue, Jun 4, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** I have found I need to overlay all views that this field is on too. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 04, 2013 12:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding a new Work Info Type for change management ** ** ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. ** ** On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote:* *** ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. ** ** Just unsure where. ** ** Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? ** ** ** ** ** ** On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
I wonder if that is a diff with 7.6.4 8.x? I am finally going live with 7.6.4 (from 7.0.3) here in 14 days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a new Work Info Type for change management ** Christie, I have found that you only need to overlay the views in very specific situations If the selection field is NOT a drop down or if it IS a drop down, and you aren't adding your value to the END of the list...but once you have added it to view overlays, and positioned it where you need it...you can delete the view overlays, or remove it from them (if they already existed) On Tue, Jun 4, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have found I need to overlay all views that this field is on too. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a new Work Info Type for change management ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote: ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new Work Info Type for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.p ng image004.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.p ng Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
play with it in Devcreate an overlay on a form that doesn't have one, overlay a drop down selection field creating view overlays as necessary, get everything working just fine, then go back and delete all of the view overlays and see if everything is still working (that's what I did, and it worked just fine)then when you are done with your playing around, delete the overlay in question (because it was just a sandbox anyway) and you are no worse for wear. On Tue, Jun 4, 2013 at 2:07 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** I wonder if that is a diff with 7.6.4 8.x? I am finally going live with 7.6.4 (from 7.0.3) here in 14 days. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 04, 2013 12:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding a new Work Info Type for change management ** ** ** Christie, I have found that you only need to overlay the views in very specific situations ** ** If the selection field is NOT a drop down or if it IS a drop down, and you aren't adding your value to the END of the list...but once you have added it to view overlays, and positioned it where you need it...you can delete the view overlays, or remove it from them (if they already existed) ** ** On Tue, Jun 4, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have found I need to overlay all views that this field is on too. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 04, 2013 12:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding a new Work Info Type for change management ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote:* *** ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
