BMC Cloud
Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account - what changes can the Customer's development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes - however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want - how is this handled? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Cloud
I have been told that you can make the changes in your development server and that BMC makes the change in production. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Cloud
We are a cloud-based customer as well. We have access to DEV and do all of our development work in that landscape. We then submit an RFC (Request for Change) to the Remedy On Demand CAB to review/sign off on the change and migrate it through the remaining landscapes based on an agreed upon schedule. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, September 18, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud ** I have been told that you can make the changes in your development server and that BMC makes the change in production. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Cloud
Customers are given full access to development environment; customer development team, those can be BMC professional services, external consulting partners or customer's Remedy knowledgeable staff. All dev work done on DEV environment are migrated to QA and PROD env by BMC Operations staff who are actual admins of these cloud hosted sites. Since BMC owns the availability SLAs for PROD site, no one other then BMC Ops can make any change in QA or PROD themselves and so is the access restriction policy is there. All customizations developed on DEV are reviewed by Customization Review Board (CRB) to make sure this is a valid customization and will survive future upgrades and does not have adverse impacts on environment performance. Once approved by CRB, customer's can raise Support ticket requesting the customization migration to other environments. No customization is promoted and not approved by CAB (Change Review Board) until they are approved through CRB. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Tomasiewicz, Mike (Information Technology) mike.tomasiew...@conagrafoods.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 18 Sep 2013 14:28:37 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud We are a cloud-based customer as well. We have access to DEV and do all of our development work in that landscape. We then submit an RFC (Request for Change) to the Remedy On Demand CAB to review/sign off on the change and migrate it through the remaining landscapes based on an agreed upon schedule. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, September 18, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud ** I have been told that you can make the changes in your development server and that BMC makes the change in production. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
