Computer system asset and Capability List
I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.com wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
I have logged until I am blue in the face and none of the worklogs showed that AL! Now I have to find out why. Thanks for the extract. I do appreciate it. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy dci.rem...@gmail.com wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.comwrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
Okay, in ITSM 7.5, there are no ASI: ALs. So, logging wouldn't help. However, the menu does exist, as does the picklist form, so I added the values the customer wants and it works. Anyone have any ideas on how the menu gets applied? Show Relationships in the Developer Studio shows nothing. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy dci.rem...@gmail.com wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.comwrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
Keep in mind that they may have renamed the active links, so you wouldn't necessarily want to look for this specific active link in your logs. Have you tried searching your logs for the name or field ID of the field the menu is being applied to? You should see as a Set Characteristics action like you see below. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bob Rowe Sent: Tuesday, January 12, 2010 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Computer system asset and Capability List ** Okay, in ITSM 7.5, there are no ASI: ALs. So, logging wouldn't help. However, the menu does exist, as does the picklist form, so I added the values the customer wants and it works. Anyone have any ideas on how the menu gets applied? Show Relationships in the Developer Studio shows nothing. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy dci.rem...@gmail.commailto:dci.rem...@gmail.com wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.commailto:robert.w.r...@gmail.com wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.commailto:robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.commailto:robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
Do you have the Asset Management (AM) application installed? I believe that Active Link is installed with AM and runs against the AST:.. forms. Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bob Rowe Sent: Tuesday, January 12, 2010 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Computer system asset and Capability List ** Okay, in ITSM 7.5, there are no ASI: ALs. So, logging wouldn't help. However, the menu does exist, as does the picklist form, so I added the values the customer wants and it works. Anyone have any ideas on how the menu gets applied? Show Relationships in the Developer Studio shows nothing. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy dci.rem...@gmail.com wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.com wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
Bob, Oh Yeah, I was running the a/l logging against the AST view. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Tuesday, January 12, 2010 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Computer system asset and Capability List ** Do you have the Asset Management (AM) application installed? I believe that Active Link is installed with AM and runs against the AST:.. forms. Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bob Rowe Sent: Tuesday, January 12, 2010 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Computer system asset and Capability List ** Okay, in ITSM 7.5, there are no ASI: ALs. So, logging wouldn't help. However, the menu does exist, as does the picklist form, so I added the values the customer wants and it works. Anyone have any ideas on how the menu gets applied? Show Relationships in the Developer Studio shows nothing. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy dci.rem...@gmail.com wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.com wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
