Re: ITSM 7.5 and adobe flash
I'm not experiencing ANYTHING yet with 7.5, other than "known issue shock" when reading the docs - especially the ITSM 7.5.01 docs. It looks like I have to get my ITSM 7.0 apps from 007 to 009 before I can try an upgrade, so I won't be installing ARS or ITSM 7.5 any time real soon. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Friday, March 27, 2009 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** Chris, Flex issues ? Our Xtreme Integration is built on Adobe Flex and we do not experience issues with browsers as you mention ? You can login to our Flex-driven solution from our home page using Safari or Firefox by clicking on the Support button/image: login as Mary McDonald mmcdonald/mmcdonald I would be very interested in your feedback, especially if you are experiencing issues in any browser? According to Adobe, and our testing, we have had success (no issues) with all of the browsers you mention as well as Ubunto running Firefox on Linux. Thanks...Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 27, 2009 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** I just happened to be scanning the 7.5 Release Notes and saw where "Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form" (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ITSM 7.5 and adobe flash
Note that, if desired, you can switch back to the image based technology used in previous releases. Info on how to do this is on page 82 of the Flashboards guide: BMC Remedy Action Request System 7.5.00 BMC Remedy Flashboards Guide Instructions for creating, modifying, and administering flashboards to display and monitor AR System information. 16-Jan-2009 PDF<http://www.bmc.com/supportu/documents/53/71/95371/95371.pdf> -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 27, 2009 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** I just happened to be scanning the 7.5 Release Notes and saw where "Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form" (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ITSM 7.5 and adobe flash
Chris, Flex issues ? Our Xtreme Integration is built on Adobe Flex and we do not experience issues with browsers as you mention ? You can login to our Flex-driven solution from our home page using Safari or Firefox by clicking on the Support button/image: login as Mary McDonald mmcdonald/mmcdonald I would be very interested in your feedback, especially if you are experiencing issues in any browser? According to Adobe, and our testing, we have had success (no issues) with all of the browsers you mention as well as Ubunto running Firefox on Linux. Thanks...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 27, 2009 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** I just happened to be scanning the 7.5 Release Notes and saw where "Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form" (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center <http://itsm.unt.edu/> http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ITSM 7.5 and adobe flash
I just happened to be scanning the 7.5 Release Notes and saw where "Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form" (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ITSM 7.5 and adobe flash
It's in the AR System 7.5.00 compatibility matrix. Page 6. http://www.bmc.com/support/bmcremedycomp/ARS_7500_Comp_Matrixv1001.pdf 1. To properly view Flashboards, Adobe Flash Player 9 or higher is required. On Solaris system running Firefox, Adobe Flash Player 10 or higher is required. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Raido Oja [raido@gmail.com] Sent: Friday, March 27, 2009 7:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
ITSM 7.5 and adobe flash
Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
