Re: Knowledge Management Install
I agree that RKM should be on its own machine. I would look to go with 7.2 (which is supported against AR 6) or even 7.5 which isn't necessarily supported but you are custom environment anyway. The 7.2 guide even walks through a custom integration. Alan BlakeKnowlysis --- On Mon, 1/10/11, Pierson, Shawn shawn.pier...@sug.com wrote: From: Pierson, Shawn shawn.pier...@sug.com Subject: Re: Knowledge Management Install To: arslist@ARSLIST.ORG Date: Monday, January 10, 2011, 8:10 AM ** I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won’t be like dealing with another Remedy app. It’s dealing with a another third party app that can be integrated with Remedy to populate it’s users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn’t go well (I’ve never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Knowledge Management Install
I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won't be like dealing with another Remedy app. It's dealing with a another third party app that can be integrated with Remedy to populate it's users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn't go well (I've never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Knowledge Management Install
Mark,
In addition to Shawn's comments, I will also add that in addition to
patches, you need to be on the latest version of the Hummingbird DB that
RKM uses. I believe the latest patch includes that but if not, BMC
support will not go any further if you are on an older version.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install
I would suggest putting it on a different server entirely because we ran
into some API issues trying to install it on the same server as the Mid
Tier. It looks like you are using your application server, so you may
not have conflicting versions of Tomcat, but there is still a potential
somewhere for some sort of conflict. Also, whether you like it or not,
the application is web-based. RKM has literally nothing to do with
Remedy aside from some minor integrations, so it won't be like dealing
with another Remedy app. It's dealing with a another third party app
that can be integrated with Remedy to populate it's users and groups,
populate the dropdowns from the Product Catalog and such, and you can
integrate from Remedy apps to be able to display RKM in View Fields.
You should look through the steps to integrating it with Incident
Management, because you could leverage some of that workflow to
integrate it with your custom apps. The only other thing to keep in
mind is to be current on all patches, and hope for the best. If all
doesn't go well (I've never had an install without some issues), Carrie
at BMC is a wizard at supporting the product.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install
**
Hi All TGIF,
I am planning on installing Knowledge Management 7.1 and am looking for
any helpful hints, or issues that I might encounter. Currently I am
running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are
custom made. Current plan is not to use the web interface, just the RUT.
Integration with my custom forms will likely be a challenge but other
than that it appears straightforward.
Sounds too good to be true, what am I missing?
One question that immediately come to mind is the installation
directory. The Installation Guide say the default location is
/usr/local/RemedyKM7. Is it ok if the AR Server is in another directory
(/remedy/ar63/) or do they need to be together?
Thanks and have a great weekend.
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Private and confidential as detailed here
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access
hyperlink, please e-mail sender.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
**
This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely
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for delivering this e-mail to the intended recipient, you are hereby notified
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be unlawful. If you have received this e-mail in error, please notify the
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Re: Knowledge Management Install
When I installed the latest RKM patch (or was it the one before it?), it did include the Hummingbird install as a part of applying it. I seem to recall having issues about getting the correct license or something, but that may have been an earlier version of it. Also, I seem to recall that in my environment I had to get a special rkm war file that addressed some issues I encountered, even after applying the latest patch. That may not be an issue for most people, but we're using multi-tenancy and I've had to customize the results lists and some of the other things in the config file for RKM. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, January 10, 2011 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install ** Mark, In addition to Shawn's comments, I will also add that in addition to patches, you need to be on the latest version of the Hummingbird DB that RKM uses. I believe the latest patch includes that but if not, BMC support will not go any further if you are on an older version. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday, January 10, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won't be like dealing with another Remedy app. It's dealing with a another third party app that can be integrated with Remedy to populate it's users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn't go well (I've never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e
Re: Knowledge Management Install
Hi Shawn Tauf, Thank you for your comments and insight. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday, January 10, 2011 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install ** When I installed the latest RKM patch (or was it the one before it?), it did include the Hummingbird install as a part of applying it. I seem to recall having issues about getting the correct license or something, but that may have been an earlier version of it. Also, I seem to recall that in my environment I had to get a special rkm war file that addressed some issues I encountered, even after applying the latest patch. That may not be an issue for most people, but we're using multi-tenancy and I've had to customize the results lists and some of the other things in the config file for RKM. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, January 10, 2011 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install ** Mark, In addition to Shawn's comments, I will also add that in addition to patches, you need to be on the latest version of the Hummingbird DB that RKM uses. I believe the latest patch includes that but if not, BMC support will not go any further if you are on an older version. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday, January 10, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won't be like dealing with another Remedy app. It's dealing with a another third party app that can be integrated with Remedy to populate it's users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn't go well (I've never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged
Re: Knowledge Management Install
Ø RKM has literally nothing to do with Remedy aside from some minor integrations, so it won't be like dealing with another Remedy app. While Shawn is absolutely correct on this statement about RKM 7.1.00, I did want to mention that 7.6.0x is exactly the opposite. RKM 7.6.0x is now an application built on AR System - so all your AR System skills and knowledge will come into play when using and administering the system. Plus it gains all the basic benefits of being an AR System application (OS/DB/browser support, High Availability, industry standards, etc.) May be a reason for you to consider upgrading both your AR System and RKM versions to the latest. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday, January 10, 2011 07:11 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install ** I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won't be like dealing with another Remedy app. It's dealing with a another third party app that can be integrated with Remedy to populate it's users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn't go well (I've never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Knowledge Management Install
I was just about to say the same thing but David beat me to it..
For those who have already gone to RKM 7.6, how good is the data conversion
utility? I’ve heard it works with problems.. What I would like to know is what
are the kind of problems we could expect?
Joe
From: Easter, David
Sent: Monday, January 10, 2011 10:08 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install
**
Ø RKM has literally nothing to do with Remedy aside from some minor
integrations, so it won’t be like dealing with another Remedy app.
While Shawn is absolutely correct on this statement about RKM 7.1.00, I did
want to mention that 7.6.0x is exactly the opposite. RKM 7.6.0x is now an
application built on AR System – so all your AR System skills and knowledge
will come into play when using and administering the system. Plus it gains
all the basic benefits of being an AR System application (OS/DB/browser
support, High Availability, industry standards, etc.)
May be a reason for you to consider upgrading both your AR System and RKM
versions to the latest.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 07:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install
**
I would suggest putting it on a different server entirely because we ran into
some API issues trying to install it on the same server as the Mid Tier. It
looks like you are using your application server, so you may not have
conflicting versions of Tomcat, but there is still a potential somewhere for
some sort of conflict. Also, whether you like it or not, the application is
web-based. RKM has literally nothing to do with Remedy aside from some minor
integrations, so it won’t be like dealing with another Remedy app. It’s
dealing with a another third party app that can be integrated with Remedy to
populate it’s users and groups, populate the dropdowns from the Product Catalog
and such, and you can integrate from Remedy apps to be able to display RKM in
View Fields. You should look through the steps to integrating it with Incident
Management, because you could leverage some of that workflow to integrate it
with your custom apps. The only other thing to keep in mind is to be current
on all patches, and hope for the best. If all doesn’t go well (I’ve never had
an install without some issues), Carrie at BMC is a wizard at supporting the
product.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install
**
Hi All TGIF,
I am planning on installing Knowledge Management 7.1 and am looking for any
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan
is not to use the web interface, just the RUT. Integration with my custom forms
will likely be a challenge but other than that it appears straightforward.
Sounds too good to be true, what am I missing?
One question that immediately come to mind is the installation directory. The
Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok
if the AR Server is in another directory (/remedy/ar63/) or do they need to be
together?
Thanks and have a great weekend.
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that is
privileged, confidential, or otherwise protected from disclosure. Distribution
or copying of this e-mail, or the information contained herein, to anyone other
than the intended recipient is prohibited.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Knowledge Management Install
Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
