Opening SRM to accept variables from external applications
Good morning, We're working on a plan to allow SRM to accept data from external applications being passed to a form. This may be a wild goose chase but I thought I'd get input from here to see if anyone has done something like this. Basically, we have some JavaScript to enable a listener that we can theoretically use to accept values from an external source (which also has built in security to verify the host that's passing the data.) What I was thinking is that we take that JavaScript, and embed it into the Web Header Content section of the Default Administrator View on SRS:SREC_ProvideInformation or maybe one of the JavaScript libraries used by SRM. At that point, the external application can call the SRM form via a direct URL and also pass these fields along so it gets pre-populated with data from the external system. Has anyone done something like this? If so, do you have a better way or does this seem on the right track? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Opening SRM to accept variables from external applications
What about using a web service? I haven't played with SRM other than a prelim run a couple of years ago but its worth a shot and also already built into Remedy. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 25, 2014 11:09 AM To: arslist@ARSLIST.ORG Subject: Opening SRM to accept variables from external applications ** Good morning, We're working on a plan to allow SRM to accept data from external applications being passed to a form. This may be a wild goose chase but I thought I'd get input from here to see if anyone has done something like this. Basically, we have some JavaScript to enable a listener that we can theoretically use to accept values from an external source (which also has built in security to verify the host that's passing the data.) What I was thinking is that we take that JavaScript, and embed it into the Web Header Content section of the Default Administrator View on SRS:SREC_ProvideInformation or maybe one of the JavaScript libraries used by SRM. At that point, the external application can call the SRM form via a direct URL and also pass these fields along so it gets pre-populated with data from the external system. Has anyone done something like this? If so, do you have a better way or does this seem on the right track? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Opening SRM to accept variables from external applications
I looked into that recently. Unfortunately the web service for SRM doesn't include any way of mapping to questions. What we're trying to do is have our identity management system kick that creates IDs kick off a request to our hardware and software request form (which is in Remedy) but since these are for new workers in our organization there is a lot of common data being entered at once that doesn't exist in a database we have access to yet. They'll be passing us stuff like first name, last name, manager name, department, etc. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, February 25, 2014 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Opening SRM to accept variables from external applications ** What about using a web service? I haven't played with SRM other than a prelim run a couple of years ago but its worth a shot and also already built into Remedy. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 25, 2014 11:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Opening SRM to accept variables from external applications ** Good morning, We're working on a plan to allow SRM to accept data from external applications being passed to a form. This may be a wild goose chase but I thought I'd get input from here to see if anyone has done something like this. Basically, we have some JavaScript to enable a listener that we can theoretically use to accept values from an external source (which also has built in security to verify the host that's passing the data.) What I was thinking is that we take that JavaScript, and embed it into the Web Header Content section of the Default Administrator View on SRS:SREC_ProvideInformation or maybe one of the JavaScript libraries used by SRM. At that point, the external application can call the SRM form via a direct URL and also pass these fields along so it gets pre-populated with data from the external system. Has anyone done something like this? If so, do you have a better way or does this seem on the right track? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Opening SRM to accept variables from external applications
The problem is that this is an SRM form rather than an AR System form. These
are generated on the fly and use some sort of GUIDs, I assume related to the
record in the database that the question is tied to rather than hardcoded field
names. The same would apply to Active Links. While these are being loaded
inside of an AR System form, I don't know that you can fully interact with it
in a clean way from Active Links.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, February 25, 2014 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Opening SRM to accept variables from external applications
**
ARS Web Pages already accept data so I'm not sure why you would need to use
something custom.
http://{webserver}/arsys/servlet/ViewFormServlet?server={arsserver}form={formname}username={arsLogin}pwd={pwd}F536870923=0F536870924=Some%20TextF536870925=Some%20More%20texthttp://%7bwebserver%7d/arsys/servlet/ViewFormServlet?server=%7barsserver%7dform=%7bformname%7dusername=%7barsLogin%7dpwd=%7bpwd%7dF536870923=0F536870924=Some%20TextF536870925=Some%20More%20text
If you want it to do something immediately you can add a Form Loaded AL that
looks for some type of key
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 25, 2014 11:52 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Opening SRM to accept variables from external applications
**
I looked into that recently. Unfortunately the web service for SRM doesn't
include any way of mapping to questions. What we're trying to do is have our
identity management system kick that creates IDs kick off a request to our
hardware and software request form (which is in Remedy) but since these are for
new workers in our organization there is a lot of common data being entered at
once that doesn't exist in a database we have access to yet. They'll be
passing us stuff like first name, last name, manager name, department, etc.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Tuesday, February 25, 2014 11:17 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Opening SRM to accept variables from external applications
**
What about using a web service? I haven't played with SRM other than a prelim
run a couple of years ago but its worth a shot and also already built into
Remedy.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 25, 2014 11:09 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Opening SRM to accept variables from external applications
**
Good morning,
We're working on a plan to allow SRM to accept data from external applications
being passed to a form. This may be a wild goose chase but I thought I'd get
input from here to see if anyone has done something like this.
Basically, we have some JavaScript to enable a listener that we can
theoretically use to accept values from an external source (which also has
built in security to verify the host that's passing the data.) What I was
thinking is that we take that JavaScript, and embed it into the Web Header
Content section of the Default Administrator View on
SRS:SREC_ProvideInformation or maybe one of the JavaScript libraries used by
SRM. At that point, the external application can call the SRM form via a
direct URL and also pass these fields along so it gets pre-populated with data
from the external system.
Has anyone done something like this? If so, do you have a better way or does
this seem on the right track?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
_ARSlist: Where the Answers Are and have been for 20 years_
Private and confidential as detailed here:
http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the
link, please e-mail sender.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Opening SRM to accept variables from external applications
Sorry my reply does not help you anyway but it relates to this context. Seems like BMC is taking simple and faster approach of moving away from native remedy where ever it needs flexibility/ease instead of improving the arsystem platform to align with ongoing gui/workflow demands More and more remedy is just being used as a database to just store meta data for the plugins.. Most of the new gui related stuff coming to remedy are all as black boxes like java plugins, dvf, flash plugins, report plugins. It seems like there is a plugin for everything in remedy now a days. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
