Re: Popup Broadcast Messages
Don't see my first reply to this on the list so I will repeat... I am afraid it is not freeware as we have programmers to pay, but I am sure we can come to an agreement. Contact me at mgemm...@remsolu.com if you want to get into details. Cheers Mark --- On Mon, 23/3/09, Tony Worthington tony.worthing...@kohls.com wrote: From: Tony Worthington tony.worthing...@kohls.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Monday, 23 March, 2009, 2:57 PM It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Sounds interesting. Based on the statement above, I'm guessing this is a proprietary application and not something that is openly available? From: Mark Gemmell markgemm...@yahoo.com To: arslist@ARSLIST.ORG Date: 03/23/2009 04:14 AM Subject: Re: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls). We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Saturday, 21 March, 2009, 12:23 AM Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast
Re: Popup Broadcast Messages
Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls). We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Saturday, 21 March, 2009, 12:23 AM Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Popup Broadcast Messages
Fred, You're you're preaching to the choir, but the decision was made years ago (and before I came on board here) not to have the alert tool installed on the desktops. I don't see that changing any time soon. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Popup Broadcast Messages arsl...@arslist. ORG 03/20/2009 07:23 PM Please respond to arsl...@arslist.o RG This is a multi-part message in MIME format. --_=_NextPart_001_01C9A9B2.DAB0D3F5 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Actually ... Wouldn't this just be the Alert Tool? =20 All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. =20 Fred =20 =20 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages =20 ** Think global field, active link on interval... From:=20 Joseph Kasell Joseph_Kasell=20 To:=20 arsl...@arslist.org=20 Date:=20 03/20/2009 07:38 AM=20 Subject:=20 Popup Broadcast Messages=20 Sent by:=20 Action Request System discussion list(ARSList) arslist@ARSLIST.ORG =20 Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union =20 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are --_=_NextPart_001_01C9A9B2.DAB0D3F5 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** html xmlns:v=3Durn:schemas-microsoft-com:vml = xmlns:o=3Durn:schemas-microsoft-com:office:office
Re: Popup Broadcast Messages
Since it is installed as part of the User tool it is already there
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Monday, March 23, 2009 7:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Popup Broadcast Messages
Fred,
You're you're preaching to the choir, but the decision was made years
ago
(and before I came on board here) not to have the alert tool installed
on
the desktops. I don't see that changing any time soon.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
Have a Remedy issue or question? Email your query to the
Remedy_Administrators mailbox in Notes.
Grooms,
Frederick W
frederick.w.groo
To
m...@xo.comarslist@ARSLIST.ORG
Sent by: Action
cc
Request System
discussion list
Subject
(ARSList)Re: Popup Broadcast Messages
arsl...@arslist.
ORG
03/20/2009 07:23
PM
Please respond to
arsl...@arslist.o
RG
This is a multi-part message in MIME format.
--_=_NextPart_001_01C9A9B2.DAB0D3F5
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Actually ... Wouldn't this just be the Alert Tool?
=20
All you have to do is to push to the Alert Events form the message for
each user. Each user can set up the Alert Tool to pop up or display a
flashing cursor or play a sound.
=20
Fred
=20
=20
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, March 20, 2009 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Popup Broadcast Messages
=20
** Think global field, active link on interval...
From:=20
Joseph Kasell Joseph_Kasell=20
To:=20
arsl...@arslist.org=20
Date:=20
03/20/2009 07:38 AM=20
Subject:=20
Popup Broadcast Messages=20
Sent by:=20
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
=20
Good morning everybody!
We're running ITSM 6 on an ARS 7.0.01 server.
I having a brainlock this morning thinking about this issue and am
wondering if this is something which is a lot simpler than what I'm
thinking it should be or if I'm missing the obvious.
Management here would like to have the ability to have a broadcast popup
message be sent to Remedy users to inform them of important activities,
changes in procedures, etc. The message and the users who are the
target
of the message would change as appropriate and as circumstances dictate.
We currently are using emails for all notifications from Remedy.
However,
for this instance, I am asked to see if this can be done without the
need
to use email since they want to avoid users needing to constantly scan
their mail in the event they want a message sent out.
They also would like the user to click a button on the message to
acknowledge receipt of the message.
I'm thinking, OK, have a display-only form appear with a field to hold
the
message and a button with an active link to perform a close and
acknowledgement of receipt. I'm trying to figure out how to get that
form
to appear on user A's screen while he is in Remedy whenever user B
decides
that there is a need to compose and broadcast such a message.
I know there is the bulletin board in ITSM 6, but it requires active
scanning on the part of the user. We're looking for a popup.
Appreciate the help.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
--_=_NextPart_001_01C9A9B2.DAB0D3F5
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:v=3Durn:schemas-microsoft-com:vml =
xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns:m=3Dhttp://schemas.microsoft.com/office/2004/12/omml; =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 12 (filtered medium)
!--[if !mso]stylev\:* {behavior:url(#default#VML);}o\:*
{behavior:url
(#default#VML);}w\:* {behavior:url(#default#VML);}.shape {behavior:url
(#default#VML);}/style![endif]--
style
!-- /* Font Definitions */ @font-face{font-family:Cambria Math;
panose-1:2 4 5 3 5 4 6 3 2 4;}...@font-face {font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}...@font-face {font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;} /* Style Definitions */ p.MsoNormal,
li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt;
font-size:12.0pt
Re: Popup Broadcast Messages
Have you thought about using a marquee on the Home page and/or Consoles? From
an admin screen, you could input a message designated for a particular
group/person and the resulting message would scroll across their screen in a
View field. It's another way to manage targeted messaging!
Nathan Foy
Remedy Systems Support
IBM Global Technology Services
889 Ridge Lake Blvd, C1-1102
Email: n...@us.ibm.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Monday, March 23, 2009 7:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Popup Broadcast Messages
Fred,
You're you're preaching to the choir, but the decision was made years ago
(and before I came on board here) not to have the alert tool installed on
the desktops. I don't see that changing any time soon.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
Have a Remedy issue or question? Email your query to the
Remedy_Administrators mailbox in Notes.
Grooms,
Frederick W
frederick.w.groo To
m...@xo.comarslist@ARSLIST.ORG
Sent by: Action cc
Request System
discussion list Subject
(ARSList)Re: Popup Broadcast Messages
arsl...@arslist.
ORG
03/20/2009 07:23
PM
Please respond to
arsl...@arslist.o
RG
This is a multi-part message in MIME format.
--_=_NextPart_001_01C9A9B2.DAB0D3F5
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Actually ... Wouldn't this just be the Alert Tool?
=20
All you have to do is to push to the Alert Events form the message for
each user. Each user can set up the Alert Tool to pop up or display a
flashing cursor or play a sound.
=20
Fred
=20
=20
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, March 20, 2009 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Popup Broadcast Messages
=20
** Think global field, active link on interval...
From:=20
Joseph Kasell Joseph_Kasell=20
To:=20
arsl...@arslist.org=20
Date:=20
03/20/2009 07:38 AM=20
Subject:=20
Popup Broadcast Messages=20
Sent by:=20
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
=20
Good morning everybody!
We're running ITSM 6 on an ARS 7.0.01 server.
I having a brainlock this morning thinking about this issue and am
wondering if this is something which is a lot simpler than what I'm
thinking it should be or if I'm missing the obvious.
Management here would like to have the ability to have a broadcast popup
message be sent to Remedy users to inform them of important activities,
changes in procedures, etc. The message and the users who are the
target
of the message would change as appropriate and as circumstances dictate.
We currently are using emails for all notifications from Remedy.
However,
for this instance, I am asked to see if this can be done without the
need
to use email since they want to avoid users needing to constantly scan
their mail in the event they want a message sent out.
They also would like the user to click a button on the message to
acknowledge receipt of the message.
I'm thinking, OK, have a display-only form appear with a field to hold
the
message and a button with an active link to perform a close and
acknowledgement of receipt. I'm trying to figure out how to get that
form
to appear on user A's screen while he is in Remedy whenever user B
decides
that there is a need to compose and broadcast such a message.
I know there is the bulletin board in ITSM 6, but it requires active
scanning on the part of the user. We're looking for a popup.
Appreciate the help.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
--_=_NextPart_001_01C9A9B2.DAB0D3F5
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:v=3Durn:schemas-microsoft-com:vml =
xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns:m=3Dhttp://schemas.microsoft.com/office/2004/12/omml; =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 12 (filtered medium)
!--[if !mso]
style
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url
(#default#VML);}
w\:* {behavior:url
Re: Popup Broadcast Messages
It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Sounds interesting. Based on the statement above, I'm guessing this is a proprietary application and not something that is openly available? From: Mark Gemmell markgemm...@yahoo.com To: arslist@ARSLIST.ORG Date: 03/23/2009 04:14 AM Subject: Re: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls). We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Saturday, 21 March, 2009, 12:23 AM Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers
Re: Popup Broadcast Messages
Fred, You're absolutely right. I should restate... Alert is installed along with the user tool and is located in the c:\program files\AR System\User directory, and we could launch it easily. However, the policy decision was made to not utilize it at the desktop level. In fact, the Prism package that we use that deploys Remedy to the desktops here does not include the Alert tool as an item under StartProgramsetc in Windows. This is the hand I have to work with. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Popup Broadcast Messages arsl...@arslist. ORG 03/23/2009 09:01 AM Please respond to arsl...@arslist.o RG Since it is installed as part of the User tool it is already there -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Monday, March 23, 2009 7:10 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages Fred, You're you're preaching to the choir, but the decision was made years ago (and before I came on board here) not to have the alert tool installed on the desktops. I don't see that changing any time soon. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. =20 Grooms, Frederick W frederick.w.groo To=20 m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc=20 Request System discussion list Subject=20 (ARSList)Re: Popup Broadcast Messages arsl...@arslist. ORG =20 =20 03/20/2009 07:23 PM =20 =20 Please respond to arsl...@arslist.o RG =20 =20 This is a multi-part message in MIME format. --_=3D_NextPart_001_01C9A9B2.DAB0D3F5 Content-Type: text/plain; charset=3Dus-ascii Content-Transfer-Encoding: quoted-printable Actually ... Wouldn't this just be the Alert Tool? =3D20 All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. =3D20 Fred =3D20 =3D20 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages =3D20 ** Think global field, active link on interval... From:=3D20 Joseph Kasell Joseph_Kasell=3D20 To:=3D20 arsl...@arslist.org=3d20 Date:=3D20 03/20/2009 07:38 AM=3D20 Subject:=3D20 Popup Broadcast Messages=3D20 Sent by:=3D20 Action Request System discussion list(ARSList) arslist@ARSLIST.ORG =3D20 Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc
Re: Popup Broadcast Messages
Doing it from the remedy user tool would be problematic because you would have to integrate the popup functionality on pretty much any possible screen that would be open at the time. If your environment allows it though...you could use the net send command line to launch a popup box with your click button. I have integrated this kind of thing with the Bulletin Board feature such that if the message to be posted were urgent enough...the message would be broadcast using net send passing the text of the message as a parameter. Your challenge is that this Windows service tends to be frowned upon these days. What's nice about it is that a user will get the popup whether or not he is in remedy at all. And the default behavior is to put it on top of whatever other screens are currently open. Another way to do this with out the net send would be to craft an HTML pop up window. There are scripts available that tell you how to do this. bruce Sisk BFS Enterprises -Original Message- From: Joseph Kasell joseph_kas...@navyfederal.org Sent: Mar 23, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages Fred, You're absolutely right. I should restate... Alert is installed along with the user tool and is located in the c:\program files\AR System\User directory, and we could launch it easily. However, the policy decision was made to not utilize it at the desktop level. In fact, the Prism package that we use that deploys Remedy to the desktops here does not include the Alert tool as an item under StartProgramsetc in Windows. This is the hand I have to work with. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Popup Broadcast Messages arsl...@arslist. ORG 03/23/2009 09:01 AM Please respond to arsl...@arslist.o RG Since it is installed as part of the User tool it is already there -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Monday, March 23, 2009 7:10 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages Fred, You're you're preaching to the choir, but the decision was made years ago (and before I came on board here) not to have the alert tool installed on the desktops. I don't see that changing any time soon. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. =20 Grooms, Frederick W frederick.w.groo To=20 m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc=20 Request System discussion list Subject=20 (ARSList)Re: Popup Broadcast Messages arsl...@arslist. ORG =20 =20 03/20/2009 07:23 PM =20 =20 Please respond to arsl...@arslist.o RG =20 =20 This is a multi-part message in MIME format. --_=3D_NextPart_001_01C9A9B2.DAB0D3F5 Content-Type: text/plain; charset=3Dus-ascii Content-Transfer-Encoding: quoted-printable Actually ... Wouldn't this just be the Alert Tool? =3D20 All you have to do is to push to the Alert Events
Re: Popup Broadcast Messages
'fraid so... hungry programmers to feed and all that. Still, if it does the job I am sure we can come to an agreement. My business email is mgemm...@remsolu.com and the web is www.remsolu.com. If you are a non-spanish speaker don't bother with the web though ;) Cheers Mark --- On Mon, 23/3/09, Tony Worthington tony.worthing...@kohls.com wrote: From: Tony Worthington tony.worthing...@kohls.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Monday, 23 March, 2009, 2:57 PM It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Sounds interesting. Based on the statement above, I'm guessing this is a proprietary application and not something that is openly available? From: Mark Gemmell markgemm...@yahoo.com To: arslist@ARSLIST.ORG Date: 03/23/2009 04:14 AM Subject: Re: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls). We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Saturday, 21 March, 2009, 12:23 AM Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need
Re: Popup Broadcast Messages
Think global field, active link on interval... From: Joseph Kasell joseph_kas...@navyfederal.org To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Popup Broadcast Messages
Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
