Re: Pre-fetch Configuration
After flushing the cache you restart Tomcat (or whatever web server you are using if not Tomcat) to run the prefetch. The mid-tier logs will indicate a Start and Finish of the prefetch. If you are prefetching most of ITSM 7, it will take about 30 minutes. Subsequent to a complete prefetch, other restarts of Tomcat will read the prefetch data in from cache file in about 1 minute. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, August 04, 2009 12:40 PM To: arslist@ARSLIST.ORG Subject: Pre-fetch Configuration ** Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form ... prefetch-form form-nameHome Page/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Pre-fetch Configuration
Hi Christie Have you restarted Tomcat after flushing the cache? If you restart Tomcat and run performance monitor, you should see a high level of activity for a few minutes while the cache is rebuilt. If you do not restart Tomcat, the chache for each form is only built when it is accessed for the first time (the same as if you have no prefetch configured). HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, August 04, 2009 6:40 PM To: arslist@ARSLIST.ORG Subject: Pre-fetch Configuration Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns= http://www.bmc.com/remedy/midtier/midtier http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form ... prefetch-form form-nameHome Page/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 _ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst mailto:cparge...@lhs.org cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Pre-fetch Configuration
Christie, The last time I looked at the pre-fetch feature it only worked when the web server was restarted. It looks like the 7.1 docs still support that as the design. Ref: Mid-Tier-710.pdf pg 78 If you flush the cache in the Configuration Tool, any prefetched forms you specified beforehand are flushed from the memory cache. The prefetch process is performed again for these forms the next time the web server is restarted. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 4, 2009 at 1:39 PM, Pargeter, Christie :CO IScparg...@lhs.org wrote: ** Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form ... prefetch-form form-nameHome Page/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Pre-fetch Configuration
The prefetch process is performed when the web server is restarted. Thanks Mahesh On Tue, Aug 4, 2009 at 12:39 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form ... prefetch-form form-nameHome Page/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 -- *Christie Pargeter * * Legacy Health IS - Programming SR Technical Analyst * cparge...@lhs.org * **1120 Building* tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Pre-fetch Configuration
Hi Christie, You should restart the web server after defining your pre-fetch list. The forms defined, are loaded into memory whenever the web server is restarted. When to Flush the cache, those forms are also flushed from memory, and will not be reloaded until the web server is restarted. Also, depending on how many forms you have defined and how much available memory you have on the server, the cache may be written to disk. HTH Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, August 04, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Pre-fetch Configuration ** Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns= http://www.bmc.com/remedy/midtier/midtier http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form ... prefetch-form form-nameHome Page/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 _ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Pre-fetch Configuration - RESOLVED
I worked with Strauss yesterday and found out that the prefetching is triggered when Tomcat is bounced. Even if you have both IIS Tomcat. I also got from BMC: Also, please note, that in 7.5 changing the prefetch config file through the Cache Settings page will also trigger a prefetch. On Tue, Aug 4, 2009 at 12:39 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier http://www.bmc.com/remedy/midtier/midtier prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form ... prefetch-form form-nameHome Page/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Pre-fetch Configuration
That is correct because you flushed the cache. The next time you restart your JVM the specified forms will get loaded into memory for fast retrieval. On Tue, Aug 4, 2009 at 8:39 PM, Pargeter, Christie :CO IScparg...@lhs.org wrote: ** Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form ... prefetch-form form-nameHome Page/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Pre-fetch Configuration
Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) ?xml version=1.0 encoding=UTF-8? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier http://www.bmc.com/remedy/midtier/midtier prefetch-user user-nameappadmin/user-name localeen_US/locale prefetch-server server-namessoremdev1v/server-name prefetch-form form-nameAP:Alternate /form-name /prefetch-form .. prefetch-form form-nameHome Page/form-name /prefetch-form ... /prefetch-server /prefetch-user /midtier-prefetch-config Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0)
Hi John, Please keep in mind following conditions, while working with the prefetchConfig.xml file. * The prefetchConfig.xml file must be specified as UTF-8. When editing the file, do not alter the UTF-8 information. * Do not change the name of the prefetchConfig.xml file. * If you flush the cache in the Configuration Tool, any prefetched forms you specified beforehand are flushed from the memory cache. The prefetch process is performed again for these forms the next time the web server is restarted. * If you specified an invalid form name (for example, if a form name is misspelled or a form does not exist on the specified server), that form will not be prefetched. The mid tier log notes the names of forms that were not prefetched. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, July 29, 2008 6:14 PM To: arslist@ARSLIST.ORG Subject: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): ?xml version=1.0 encoding=UTF-8 standalone=no? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-namejbilinski/user-name localeen_US/locale prefetch-server server-namejmd-phb-remd03/server-name prefetch-form form-nameHome Page/form-name /prefetch-form prefetch-form form-nameHPD:Help Desk/form-name /prefetch-form prefetch-form form-nameHPD:Incident Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Change Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Infrastructure Change/form-name /prefetch-form prefetch-form form-namePBM:Problem Management Console/form-name /prefetch-form prefetch-form form-namePBM:Problem Investigation/form-name /prefetch-form prefetch-form form-nameTMS:Task/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0)
Thank you! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support Sent: Wednesday, July 30, 2008 2:30 AM To: arslist@ARSLIST.ORG Subject: Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) ** Hi John, Please keep in mind following conditions, while working with the prefetchConfig.xml file. * The prefetchConfig.xml file must be specified as UTF-8. When editing the file, do not alter the UTF-8 information. * Do not change the name of the prefetchConfig.xml file. * If you flush the cache in the Configuration Tool, any prefetched forms you specified beforehand are flushed from the memory cache. The prefetch process is performed again for these forms the next time the web server is restarted. * If you specified an invalid form name (for example, if a form name is misspelled or a form does not exist on the specified server), that form will not be prefetched. The mid tier log notes the names of forms that were not prefetched. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, July 29, 2008 6:14 PM To: arslist@ARSLIST.ORG Subject: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): ?xml version=1.0 encoding=UTF-8 standalone=no? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-namejbilinski/user-name localeen_US/locale prefetch-server server-namejmd-phb-remd03/server-name prefetch-form form-nameHome Page/form-name /prefetch-form prefetch-form form-nameHPD:Help Desk/form-name /prefetch-form prefetch-form form-nameHPD:Incident Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Change Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Infrastructure Change/form-name /prefetch-form prefetch-form form-namePBM:Problem Management Console/form-name /prefetch-form prefetch-form form-namePBM:Problem Investigation/form-name /prefetch-form prefetch-form form-nameTMS:Task/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0)
I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): ?xml version=1.0 encoding=UTF-8 standalone=no? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-namejbilinski/user-name localeen_US/locale prefetch-server server-namejmd-phb-remd03/server-name prefetch-form form-nameHome Page/form-name /prefetch-form prefetch-form form-nameHPD:Help Desk/form-name /prefetch-form prefetch-form form-nameHPD:Incident Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Change Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Infrastructure Change/form-name /prefetch-form prefetch-form form-namePBM:Problem Management Console/form-name /prefetch-form prefetch-form form-namePBM:Problem Investigation/form-name /prefetch-form prefetch-form form-nameTMS:Task/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0)
You will want to cache the secondary forms too. John Rosquist RightStar Systems - Original Message From: Bilinski, John [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, July 29, 2008 8:44:14 AM Subject: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) ** I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): ?xml version=1.0 encoding=UTF-8 standalone=no? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-namejbilinski/user-name localeen_US/locale prefetch-server server-namejmd-phb-remd03/server-name prefetch-form form-nameHome Page/form-name /prefetch-form prefetch-form form-nameHPD:Help Desk/form-name /prefetch-form prefetch-form form-nameHPD:Incident Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Change Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Infrastructure Change/form-name /prefetch-form prefetch-form form-namePBM:Problem Management Console/form-name /prefetch-form prefetch-form form-namePBM:Problem Investigation/form-name /prefetch-form prefetch-form form-nameTMS:Task/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
