Re: RPC Timeout Errors
I am actually working through the same issue using the Dev Studio with ARS 7.1. It only seems to happen when I am working from my Windows 7 box though. :s Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu From: danish khoya [mailto:danish.kh...@gmail.com] Sent: Sunday, February 07, 2010 1:55 AM Subject: Re: RPC Timeout Errors ** Is your Windows OS 32 bit or 64 bit? How many language views you have installed during installation of ITSM and CMDB? More lang views more will be Cache size. On Fri, Feb 5, 2010 at 10:10 PM, Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com wrote: ** No but I have seen one Malloc error concerning CopyCache that actually caused the service to restart... that was really neat. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Leonard Neely - FOJ Sent: Friday, February 05, 2010 10:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Is the server in Development Cache Mode? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, February 05, 2010 7:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RPC Timeout Errors ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
We are just running with English right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of danish khoya Sent: Sunday, February 07, 2010 12:55 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Is your Windows OS 32 bit or 64 bit? How many language views you have installed during installation of ITSM and CMDB? More lang views more will be Cache size. On Fri, Feb 5, 2010 at 10:10 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** No but I have seen one Malloc error concerning CopyCache that actually caused the service to restart... that was really neat. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Friday, February 05, 2010 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Is the server in Development Cache Mode? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, February 05, 2010 7:46 AM To: arslist@ARSLIST.ORG Subject: RPC Timeout Errors ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
After intense troubleshooting on this server with our Remedy, NT Server, DB, Network, and UNIX teams I believe that we have solved this issue. 1.) We found that Oracle 11g was running Stat Reports at 10pm on all databases so there were 18 jobs running on the db that was putting the load up to 15 (20 is max capacity?). 2.) Automated server backups were kicking off around the same time (give or take an hour) and was running for almost 2 hours. This was also transferring around 35 to 40 gb of data to our Tivoli server. 3.) Initial troubleshooting on our part was to disable Developer Cache Mode. Resolution steps 1.) Reschedule DB jobs. They were running in this manner because it was default OOB configuration, changing that config was not a problem for the dba's. 2.) Set our server to start backups in an earlier time slot. 3.) Re-enabled Dev mode. 4.) Disabled escalations There were no reported performance issues last night. Thanks to everyone for the suggestions. I actually didn't even look at the dev mode after disabling it as I was focusing more on the server itself. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Saturday, February 06, 2010 2:52 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors Turning on devcache mode will increase the performance on a dev env. But with just one/two developers doing code changes I don't think it is the real cause. RPC errors usually due to server crashes are due to server busy. Some places to look for: 1.Malloc error seems to be some memory related. See if any other processes are running at the same time and taking more ram leaving less to remedy. 2.There seems to be some bottle neck some where taking more time and process might be timing out. Check the SQL logs to see if the db is taking more time for response. Also looking at api logs also will tell you at which operation it is restarting. 3. BMC has released a patch 7.5p3A for devstudio to fix an issue where dev studio is crashing the arserver. 4. If possible stop all other processes (DSO,Email,Archive,Escalations etc..) and try the same thing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
Turning on devcache mode will increase the performance on a dev env. But with just one/two developers doing code changes I don't think it is the real cause. RPC errors usually due to server crashes are due to server busy. Some places to look for: 1.Malloc error seems to be some memory related. See if any other processes are running at the same time and taking more ram leaving less to remedy. 2.There seems to be some bottle neck some where taking more time and process might be timing out. Check the SQL logs to see if the db is taking more time for response. Also looking at api logs also will tell you at which operation it is restarting. 3. BMC has released a patch 7.5p3A for devstudio to fix an issue where dev studio is crashing the arserver. 4. If possible stop all other processes (DSO,Email,Archive,Escalations etc..) and try the same thing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
Is your Windows OS 32 bit or 64 bit? How many language views you have installed during installation of ITSM and CMDB? More lang views more will be Cache size. On Fri, Feb 5, 2010 at 10:10 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** No but I have seen one Malloc error concerning CopyCache that actually caused the service to restart… that was really neat. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Leonard Neely - FOJ *Sent:* Friday, February 05, 2010 10:39 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: RPC Timeout Errors ** Is the server in Development Cache Mode? Leonard Neely *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Friday, February 05, 2010 7:46 AM *To:* arslist@ARSLIST.ORG *Subject:* RPC Timeout Errors ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
RPC Timeout Errors
Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
Is the server in Development Cache Mode? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, February 05, 2010 7:46 AM To: arslist@ARSLIST.ORG Subject: RPC Timeout Errors ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
No but I have seen one Malloc error concerning CopyCache that actually caused the service to restart... that was really neat. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Friday, February 05, 2010 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Is the server in Development Cache Mode? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, February 05, 2010 7:46 AM To: arslist@ARSLIST.ORG Subject: RPC Timeout Errors ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
Hi, You have to increase the Process Time out. You can configure it from: Server Information Form- Timeout Tab I would suggest you to kindly adopt some other performance improvement tips as well Like: -Increase the Next ID size -Create Private Queues -Improve network performance, increasing N/W bandwidth. -Increase H/W and S/w configuration as well etc. -Check whether any escation running on that time which are updating database. If you wil get te solution then please inform the list also bcoz generally user get this error. Regards, Manoj Jain On Fri, Feb 5, 2010 at 9:15 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
Hi Tommy, Funny thing I was getting this error this morning on my laptop which has a 7.5 p3 dev studio talking to a 7.5 p2 server (on laptop also). I couldn't understand why I was getting problems. Then I found my Remedy service was re-starting and when I looked at arerror .log I found the following. Fri Feb 05 10:50:55 2010 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 05 10:50:55 2010 0xc005 Fri Feb 05 10:50:55 2010 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Feb 05 10:52:17 2010 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 05 10:52:17 2010 Timestamp: 1265367138.0780 Thread Id: 5280 Version: 7.5.00 Patch 002 200906100308 Jun 10 2009 04:29:02 ServerName: rem1 Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows XP 5.1 RPC Id: 65 RPC Call: 10003 (GCE) RPC Queue: 390603 User: AR_ESCALATOR Protocol Version: 0 Client IP Address: Form: SRD:MultipleQuestionResponse Logging On: Code: c005 Operation: read Access Addr: 682BF888 Stack Begin: Stack End Fri Feb 05 10:52:17 2010 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 05 10:52:17 2010 0xc005 Fri Feb 05 10:52:17 2010 390603 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Feb 05 11:05:51 2010 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 05 11:05:51 2010 Timestamp: 1265367952.6400 Thread Id: 6088 Version: 7.5.00 Patch 002 200906100308 Jun 10 2009 04:29:02 ServerName: rem1 Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows XP 5.1 RPC Id: 941 RPC Call: 39 RPC Queue: 390600 Client: User bbishop from Developer Studio (protocol 14) at IP address 192.168.66.131 Form: Logging On: Code: c005 Operation: write Access Addr: Stack Begin: Stack End Fri Feb 05 11:05:51 2010 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 05 11:05:51 2010 0xc005 Fri Feb 05 11:05:51 2010 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Feb 05 11:05:51 2010 390600 : Malloc failed on server (ARERR 300) Fri Feb 05 11:05:51 2010 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Feb 05 11:05:54 2010 AssignEng : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 11:05:55 2010 BRIE : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 11:05:55 2010 : Action Request System(R) Server Version 7.5.00 Patch 002 200906100308 (c) Copyright 1991-2009 BMC Software, Inc. Fri Feb 05 11:06:54 2010 AssignEng : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 11:06:55 2010 Dispatch : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 11:06:55 2010 BRIE : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 11:07:54 2010 AssignEng : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 11:07:55 2010 Dispatch : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 11:07:55 2010 BRIE : Cannot establish a network connection to the AR System server (rem1 (0) : RPC: Program not registered) ARERR - 90 Fri Feb 05 15:54:47 2010 : Action Request System(R) Server Version 7.5.00 Patch 002 200906100308 (c) Copyright 1991-2009 BMC Software, Inc. Note everything stopped happening after the last issue at 11:07 yet prior to that every 10 mis or so the remedy service was re-starting. All I did was put the server into dev mode and stop escalations running. Perhaps you should look into your arerror.log and see what is going on! Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: 05 February 2010 15:46 To: arslist@ARSLIST.ORG Subject: RPC Timeout Errors ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same
Re: RPC Timeout Errors
Funny thing about the timeout errors is that through the User Tool people can search and update records during the same time that the developer tool is timing out. I know that there should not be development and data updates going on at the same time but we were testing to see if it was an issue across the board or just with developer tool. Further troubleshooting shows that if 1 developer saves an object through DT then the CPU spikes and holds around 90%. If a second developer saves an object at the same time then he/ she receives RPC Timeout. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Friday, February 05, 2010 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Hi, You have to increase the Process Time out. You can configure it from: Server Information Form- Timeout Tab I would suggest you to kindly adopt some other performance improvement tips as well Like: -Increase the Next ID size -Create Private Queues -Improve network performance, increasing N/W bandwidth. -Increase H/W and S/w configuration as well etc. -Check whether any escation running on that time which are updating database. If you wil get te solution then please inform the list also bcoz generally user get this error. Regards, Manoj Jain On Fri, Feb 5, 2010 at 9:15 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
The behavior that you describe is typical when multiple developers are on the system, and the server is not in Development Cache Mode, as activity in DT form multiple developers will all contend for the single Admin thread. This is also why you don't really see the issue in the User Tool while performing functions (e.g. Searches, Updates, Etc.) that don't use the Admin thread. If multiple developers will be working on the server, then Development Cache Mode is pretty much a MUST. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, February 05, 2010 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Funny thing about the timeout errors is that through the User Tool people can search and update records during the same time that the developer tool is timing out. I know that there should not be development and data updates going on at the same time but we were testing to see if it was an issue across the board or just with developer tool. Further troubleshooting shows that if 1 developer saves an object through DT then the CPU spikes and holds around 90%. If a second developer saves an object at the same time then he/ she receives RPC Timeout. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Friday, February 05, 2010 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Hi, You have to increase the Process Time out. You can configure it from: Server Information Form- Timeout Tab I would suggest you to kindly adopt some other performance improvement tips as well Like: -Increase the Next ID size -Create Private Queues -Improve network performance, increasing N/W bandwidth. -Increase H/W and S/w configuration as well etc. -Check whether any escation running on that time which are updating database. If you wil get te solution then please inform the list also bcoz generally user get this error. Regards, Manoj Jain On Fri, Feb 5, 2010 at 9:15 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RPC Timeout Errors
Don't put a production server in Dev Cache mode. Read the guides to get an explanation on the server modes. My take on it is that Dev Cache mode gives priority to development. If you do this on a production server, the devs will see performance improvement, but the system users will take a huge hit and may end up getting errors. With Dev Cache mode OFF, every dev tool or admin tool save causes a refresh of the server cache. A copy of the cache is made, then it is rebuilt. This allows the users to work without much impact. My guess is that one dev is making a change and saves. Another dev makes a change and tries to save while the server is re-caching. That would explain the time out errors. James On Feb 5, 2:52 pm, Leonard Neely - FOJ lne...@focusonjobs.com wrote: The behavior that you describe is typical when multiple developers are on the system, and the server is not in Development Cache Mode, as activity in DT form multiple developers will all contend for the single Admin thread. This is also why you don't really see the issue in the User Tool while performing functions (e.g. Searches, Updates, Etc.) that don't use the Admin thread. If multiple developers will be working on the server, then Development Cache Mode is pretty much a MUST. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, February 05, 2010 11:41 AM To: arsl...@arslist.org Subject: Re: RPC Timeout Errors ** Funny thing about the timeout errors is that through the User Tool people can search and update records during the same time that the developer tool is timing out. I know that there should not be development and data updates going on at the same time but we were testing to see if it was an issue across the board or just with developer tool. Further troubleshooting shows that if 1 developer saves an object through DT then the CPU spikes and holds around 90%. If a second developer saves an object at the same time then he/ she receives RPC Timeout. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Friday, February 05, 2010 10:50 AM To: arsl...@arslist.org Subject: Re: RPC Timeout Errors ** Hi, You have to increase the Process Time out. You can configure it from: Server Information Form- Timeout Tab I would suggest you to kindly adopt some other performance improvement tips as well Like: -Increase the Next ID size -Create Private Queues -Improve network performance, increasing N/W bandwidth. -Increase H/W and S/w configuration as well etc. -Check whether any escation running on that time which are updating database. If you wil get te solution then please inform the list also bcoz generally user get this error. Regards, Manoj Jain On Fri, Feb 5, 2010 at 9:15 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Development Environment Windows 2003 Enterprise Server R2 sp2 Dual Xeon 2.66ghz 6gb RAM ARS 7.5p3 CMDB 7.6 ITSM 7.6 Remote Oracle 11g We have started receiving RPC Timeout (91) errors when attempting to save objects through the developer tool. Does anyone know if there is a maximum number of developers that can connect? I have 4 developers who report the same issue. Is there an issue where two people cannot save through dev tool at the same time? Tommy Morris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
