Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
This would also happen if for some reason your AR Server license became invalid. I would check that next if a restart doesn't fix it. Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 09:43:32 To: arslist@ARSLIST.ORG Subject: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, Most of my helpdesk are having problems saving/updating their tickets this morning. I found out that the people who cannot save tickets are the ones who have floating licenses. I then looked at my Remedy licenses and all the AR User floating licenses have turned into Read(floating) licenses. Why all of a sudden? Nothing changed/updated on the Remedy system. I have also called Remedy and their recommendation is to restart the server. I thought I ask, since (hopefully) someone out there might have a suggestion/solution that doesn't require a restart of the server. Any help is greatly appreciated. Thien Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
This is working as designed. When a person with a floating ?license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) This would also happen if for some reason your AR Server license became invalid. I would check that next if a restart doesn't fix it. Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 09:43:32 To: arslist@ARSLIST.ORG Subject: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, Most of my helpdesk are having problems saving/updating their tickets this morning. I found out that the people who cannot save tickets are the ones who have floating licenses. I then looked at my Remedy licenses and all the AR User floating licenses have turned into Read(floating) licenses. Why all of a sudden? Nothing changed/updated on the Remedy system. I have also called Remedy and their recommendation is to restart the server. I thought I ask, since (hopefully) someone out there might have a suggestion/solution that doesn't require a restart of the server. Any help is greatly appreciated. Thien Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmis oluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) This would also happen if for some reason your AR Server license became invalid. I would check that next if a restart doesn't fix it. Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 09:43:32 To: arslist@ARSLIST.ORG Subject: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, Most of my helpdesk are having problems saving/updating their tickets this morning. I found out that the people who cannot save tickets are the ones who have floating licenses. I then looked at my Remedy licenses and all the AR User floating licenses have turned into Read(floating) licenses. Why all of a sudden? Nothing changed/updated on the Remedy system. I have also called Remedy and their recommendation is to restart the server. I thought I ask, since (hopefully) someone out there might have a suggestion/solution that doesn't require a restart of the server. Any help is greatly appreciated. Thien Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
The initial Read (floating) is as designed the not getting a write license when they save is a different issue. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 10:21 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: FOUO No, the Read(floating) license stays with that user. The user can search but cannot save or modify any ticket. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Make sure the Host ID is correct on all of your licenses you have installed. Check this by going to add a new license. Select the Product Feature of AR Server and note the Host ID that remedy pulls. Next, check your license keys that you've already installed to ensure they are referencing the same Host ID. If they are not, then the license keys will be invalid. It is case sensitive (I've found out the hard way), so ensure all the letters are the same case (should be upper case). If the Host ID is different, on your existing licenses which have previously been installed, then what remedy chooses when you go to add a new license, then something changed, either you had to have a NIC replaced (in the event your server does not have integrated network ports), or for some reason remedy is seeing a different MAC (as most servers have more than one), or maybe they virtualized your server overnight without letting you know. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Additionally, try logging into only that server with your admin tool. If you receive the standard message stating: This version of the Action Request System(R) is ready for use or evaluation without purchasing or activiating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) server name If you receive the above error message, then something is wrong with your AR Server license (probably the MAC address/Host ID). Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO No, the Read(floating) license stays with that user. The user can search but cannot save or modify any ticket. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
If the server is validly licensed, what about External Authentication? Do you have Authenticate Unregistered User checked? Or even Allow Guest Users I think it is a long shot that all of your users would have started using the different case usernames then they usually use. This sounds like a symptom of people authenticating not using the exact case as their login name in the User record. In the case of Authenticate Unregistered Users they would still authenticate to the LDAP server but would not match up their User record. They would be logged in but their licenses and groups would not be picked up from the User form. For Allow Guest Users they would be allow to login as a guest using any username they typed in. You usually wouldn't see a user behavior change on mass scale like this. Did something in change between the external authentication server and Remedy? Maybe their LDAP usernames where changed (jsmith changed to john.smith) and they are now registering as Guests? Maybe somebody changed the case of the Login Names of all of these users in the User form? Just some thoughts, HTH. Jason On Tue, Jul 7, 2009 at 7:38 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: Additionally, try logging into only that server with your admin tool. If you receive the standard message stating: This version of the Action Request System(R) is ready for use or evaluation without purchasing or activiating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) server name If you receive the above error message, then something is wrong with your AR Server license (probably the MAC address/Host ID). Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO No, the Read(floating) license stays with that user. The user can search but cannot save or modify any ticket. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist
