This would also happen if for some reason your AR Server license became
invalid. I would check that next if a restart doesn't fix it.
Rick
-----Original Message-----
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
<[email protected]>
Date: Tue, 7 Jul 2009 09:43:32
To: <[email protected]>
Subject: AR User Floating licenses converting to Read (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi all,
Most of my helpdesk are having problems saving/updating their tickets this
morning. I found out that the people who cannot save tickets are the ones who
have floating licenses. I then looked at my Remedy licenses and all the AR
User floating licenses have turned into Read(floating) licenses. Why all of a
sudden? Nothing changed/updated on the Remedy system.
I have also called Remedy and their recommendation is to restart the server.
I thought I ask, since (hopefully) someone out there might have a
suggestion/solution that doesn't require a restart of the server.
Any help is greatly appreciated.
Thien
Classification: UNCLASSIFIED
Caveats: FOUO
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