Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts?
TIA Thien -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:48 AM To: [email protected] Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) This would also happen if for some reason your AR Server license became invalid. I would check that next if a restart doesn't fix it. Rick -----Original Message----- From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" <[email protected]> Date: Tue, 7 Jul 2009 09:43:32 To: <[email protected]> Subject: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, Most of my helpdesk are having problems saving/updating their tickets this morning. I found out that the people who cannot save tickets are the ones who have floating licenses. I then looked at my Remedy licenses and all the AR User floating licenses have turned into Read(floating) licenses. Why all of a sudden? Nothing changed/updated on the Remedy system. I have also called Remedy and their recommendation is to restart the server. I thought I ask, since (hopefully) someone out there might have a suggestion/solution that doesn't require a restart of the server. Any help is greatly appreciated. Thien Classification: UNCLASSIFIED Caveats: FOUO _____________________________________________________________________________ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: FOUO _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
