Re: BEST PLATFORM FOR ARS?
The problem I've had with VMWARE in the past is the actual physical boxes were not sized appropriately for the indvidual software requirements (i.e., database, ARS, ITSM applications). This would lead to performance issues and if you ran into problems you would get the standard answer from support that this is not a supported configuration. VMWare is fine for demos, development, and even testing environments. I would not recommend using it in a production environment, but that's just my 2 cents. Hope this helps. Scott Scott Hammons Principal Consultant Advanced Integrated Solutions, Inc. www.aisconsulting.net Mobile: (210) 378-8229 From: Action Request System discussion list(ARSList) on behalf of Leihkauff, Kenneth Sent: Fri 9/22/2006 09:08 To: arslist@ARSLIST.ORG Subject: BEST PLATFORM FOR ARS? ** Hi, In your opinion, would it be safe to say that the following two ARS installation environments would probably receive the best overall support from Remedy (where they have the most experience)? - Solaris with Oracle database - MS Windows with MS SQL Server database Would it also be reasonable to say that we may incur a little more risk when using environments like Linux and server virtualization (VMWare)? Your experience and opinion are valued. Thanks! Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) Phone: 865-425-5107 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BEST PLATFORM FOR ARS?
Title: RE: BEST PLATFORM FOR ARS? ** Kenneth: This can turn into a 'religous' rant. Here is what I have to say (having worked with both.) If you have a support team that is very deep in Windows server, MS SQL server (2000/2003/2005) then I would go Windows/MSSQL. If you have a support team that is very deep in Solaris and you have an experienced Oracle DBA, then I would go Solaris/Oracle. If you have NEITHER, then I would be looking at Windows/MSSQL as it is easier to find experienced people for that combination. Keep in mind that you may have to replace any of those people at any time and the balance may shift from one OS/DB combination to another. And my experience is mainly on Solaris/Oracle but I have worked with Windows server/MSSQL and is also based on actual experience of supporting Remedy for over 7 years. One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth Sent: Friday, September 22, 2006 7:08 AM To: arslist@ARSLIST.ORG Subject: BEST PLATFORM FOR ARS? ** Hi, In your opinion, would it be safe to say that the following two ARS installation environments would probably receive the best overall support from Remedy (where they have the most experience)? - Solaris with Oracle database - MS Windows with MS SQL Server database Would it also be reasonable to say that we may incur a little more risk when using environments like Linux and server virtualization (VMWare)? Your experience and opinion are valued. Thanks! Ken Leihkauff __20060125___This posting was submitted with HTML in it___
Re: BEST PLATFORM FOR ARS?
On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows. Why? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BEST PLATFORM FOR ARS?
Maybe because the compilers are free? Axton Grams On 9/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote: On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows. Why? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BEST PLATFORM FOR ARS?
Maybe. I also think you got free compiler on windows, as you get compilers on UNIX you need to pay for. -- Jarl On 9/22/06, Axton [EMAIL PROTECTED] wrote: Maybe because the compilers are free? Axton Grams On 9/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote: On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows. Why? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BEST PLATFORM FOR ARS?
** Had to chime in on the VMWare note, if you have your physical server sized appropriately (primarily meaning enough RAM) then you should be good to go.Officially, BMC doesn't support running versions of ARS prior to 7 in a virtualized environment; however, by their own admission (KM-0005) the reasons for this are not because of a technical deficiency in the VMWare product. It's because their support engineers lack the ability to adequately support ARS in such an environment.Is it recommended to use AR Server in production with VMWare?No. The main reason is that AR Server Support Engineers do not really have trouble shooting skills for resolving VMWare issues. Consequently, problems that are a result of a VMWare issue take longer to resolve. The reason is that trouble shooting occurs by way of a process of elimination. This process traditionally takes longer to arrive at a solution. The logic is to verify the problem is not with AR Server, the database, the client, and any other areas that we do have expertise in trouble shooting. Once this is done, and everything has been checked, then VMWare is likely to be the cause because all other possible causes have been eliminated. This is what can cause a longer resolution time. Ultimately, there isn't really a resolution at all, just a focusing of the problem to being something to do with VMWare. The VMWare issue would still need to be resolved outside of Remedy Support.VMWare can be a good option for test and development environments.BMC Software has actually released a statement of direction document for virtualization environments entitled "BMC(r) Remedy(r) Virtual Environment Support". In this document, they commit to "partial support" of the VMWare Workstation, ESX Server, and GSX Server products.Statement of DirectionWith the release of AR System 7.0 and the ITSM 7.0 application suite, BMC Remedy welcomes the use of AR System and ITSM applications within the virtual environments stated below. While BMC Remedy has not fully tested AR System and ITSM applications within virtual environments, it is BMCs intent to make commercially reasonable efforts to support those environments, sub-ject to its service agreements and to specific constraints that may be documented in customer facing bulletins, release notes or knowledge base articles. This level of support will be referred to as partial support. The partial support essentially translates to "we'll give it our best shot at trying to help you fix the problem by exhausting all options before blaming VMWare".DerekOn Sep 22, 2006, at 10:08 AM, Leihkauff, Kenneth wrote:**Hi, In your opinion, would it be safe to say that the following two ARS installation environments would probably receive the best overall support from Remedy (where they have the most experience)? - Solaris with Oracle database- MS Windows with MS SQL Server database Would it also be reasonable to say that we may incur a little more risk when using environments like Linux and server virtualization (VMWare)? Your experience and opinion are valued. Thanks! Ken LeihkauffNorth American Integrated Services Management Center (NAISMC)Science Applications International Corp. (SAIC)Phone: 865-425-5107 __20060125___This posting was submitted with HTML in it___Derek Berube [EMAIL PROTECTED] Wildstar Technologies, LLC.1453 Riverview Run LaneSuwanee, Georgia 30024(678) 229-1475 - Office(678) 229-1476 - FAX(404) 444-5283 - Mobile http://www.wildstartech.com/AIM Handle: BerubeDBJabber: [EMAIL PROTECTED] MSN Messenger: [EMAIL PROTECTED]Yahoo! Messenger: derekberube __20060125___This posting was submitted with HTML in it___
