Re: Email engine not working
I think it could be email server authentication issue. Email engine supports only plain authentication. Check if something has changed on email server. Was it working at some stage? On Apr 25, 2015 12:09 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Yes It was working since last one year and no change in email mail box configuration. Suddenly issue came and surprised. Thanks, Sandey On Sat, Apr 25, 2015 at 12:31 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** I think it could be email server authentication issue. Email engine supports only plain authentication. Check if something has changed on email server. Was it working at some stage? On Apr 25, 2015 12:09 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Hello Sandeep, Please refer the below BMC Community link which is related to same error what you are facing. https://communities.bmc.com/message/282939 It basically says you to reconfigure the IMAP settings and test. Thanks Regards Munesh On Sat, Apr 25, 2015 at 5:43 PM, Terry Bootsma tboot...@objectpath.com wrote: ** Looks like you are not authenticating correctly to your mail relay. I would check that first. Terry -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* April-25-15 2:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Email engine not working ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Looks like you are not authenticating correctly to your mail relay. I would check that first. Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: April-25-15 2:40 AM To: arslist@ARSLIST.ORG Subject: Email engine not working ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Receiver Module.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java: 500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine not working
Also, make sure your profile is setup right with Outlook. And the email engine service logs in with that account. On Apr 25, 2015 1:39 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :xxx.xxx.xxx Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: AUTHENTICATE failed. javax.mail.AuthenticationFailedException: AUTHENTICATE failed. at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) at java.lang.Thread.run(Unknown Sourc Please help. Thanks. Sandy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
