Re: How to Re Install SLM - SOLVED
For those of you looking to install SLM 7.0.03 with the new 7.5 - here is how it can be done. The install barks when you attempt to install as it claims the contract mgmt application is a higher version dies. In order to install, you have to go to the Share:Properties form and change the versions on 4 values: 1. Contract Management 7.5.00.0 to 1.0.00 2. Remedy Administration Console from 7.5.00.0 to 1.0.00 3. Remedy Reporting Console from 7.5.00.0 to 1.0.00 4. Remedy Foundation Prime Elements from 7.5.00 to 1.0.00 Run the installer and it should work, then change the values back after the install. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, January 29, 2009 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: How to Re Install SLM ** What operating system are you installing on? There were numerous issues with installing SLM 7.03 on Solaris especially if you were doing it as non-root. Here are just a few things to check... 1.) Make sure the application is licensed. There was a bug with this but unfortunately I don't remember the specifics 2.) Before you re-install go to /var/tmp and delete any/all logs (or rename/move) from the previous install If it still won't re-install contact BMC support. We had to roll back to our pre-SLM database several times when we were trying to install. Strangely we only ever had problems on 2 of our 4 environments - the other two worked the first time. There was no known difference between them. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 3:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Re Install SLM
Hi, If you have other environment with SLM, try to export the form SLM:Measurement and import it to the problem environment. Restart the service and try again. Maybe you must recreate all service target after that This fixed the issue in our environment. Regards Konstantin Pavlov From: owner-arsl...@arslist.org [mailto:owner-arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Re Install SLM
Hi, We did try that option also but getting uniq index violation error :( Please find the latest arerror.log information Thu Jan 29 05:09:57 2009 390600 : The AR Server license is a Demo license that expires (ARNOTE 29) Thu Jan 29 05:09:57 2009 390600 : Error encountered while loading the shared library (ARERR 9750) Thu Jan 29 05:09:57 2009 libcmdbsvr20.sl: Permission denied Thu Jan 29 05:11:40 2009 390600 : Form does not exist on server (ARERR 303) Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:Share:Delete:RealDeletion Thu Jan 29 05:11:40 2009 390600 : Form does not exist on server (ARERR 303) Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:PenaltyRewards:SubmitGenGUID`! Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:PenaltyRewards:SubmitGenGUID`! Thu Jan 29 05:13:31 2009 BRIE : The application is not licensed (Remedy Service Level Management) ARERR - 9858 --- On Thu, 1/29/09, Konstantin Pavlov kt.pav...@mobiltel.bg wrote: From: Konstantin Pavlov kt.pav...@mobiltel.bg Subject: Re: [ARSLIST] How to Re Install SLM To: arslist@ARSLIST.ORG Date: Thursday, January 29, 2009, 3:52 PM Hi, If you have other environment with SLM, try to export the form SLM:Measurement and import it to the problem environment. Restart the service and try again. Maybe you must recreate all service target after that This fixed the issue in our environment. Regards Konstantin Pavlov From: owner-arsl...@arslist.org [mailto:owner-arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Re Install SLM
What operating system are you installing on? There were numerous issues with installing SLM 7.03 on Solaris especially if you were doing it as non-root. Here are just a few things to check... 1.) Make sure the application is licensed. There was a bug with this but unfortunately I don't remember the specifics 2.) Before you re-install go to /var/tmp and delete any/all logs (or rename/move) from the previous install If it still won't re-install contact BMC support. We had to roll back to our pre-SLM database several times when we were trying to install. Strangely we only ever had problems on 2 of our 4 environments - the other two worked the first time. There was no known difference between them. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 3:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
