Re: SERVER keyword in Filters

2017-01-26 Thread Grooms, Frederick W 
Usually I am comparing to a field so I just did a Document to an .rtf file I 
opened in Word and searched for $SERVER$

Still a pain to deal with.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 25, 2017 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: SERVER keyword in Filters

Hi,

If you export your filters to a def file, you can just search for the server 
name to find the locations. The server name is typically not used that much for 
other stuff.

You can even use RRR|DefSearch to get a list of matching objects:
https://rrr.se/cgi/tools/main?tool=rrrDefSearch

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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-Original Message-
January 23, 2017 2:03 PM, "Grooms, Frederick W"  wrote:
> That is exactly what I am having to do (It is just not fun trying to find and 
> change all the
> workflow that uses $SERVER$). 
> 
> Fred
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi
> Mladoniczky
> Sent: Saturday, January 21, 2017 3:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SERVER keyword in Filters
> 
> Hi,
> 
> Doing a LEFT requires filter actions. In this case it should work to use 
> something like this in the
> Run If of the filter:
> $SERVER$ LIKE "%devars01%"
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> -Original Message-
> January 20, 2017 8:03 PM, "Murnane, Phil" wrote:
> 
>> Hi Fred,
>> 
>> We've run into this issue in the past, and always got around it by appending 
>> a period to $SERVER$
>> and then taking the LEFT() # of characters up to the first period. If you 
>> need the alias, just use
>> what's returned. If you need the FQDN, then append the domain to what's 
>> returned.
>> 
>> HTH
>> --Phil
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of
>> Grooms, Frederick W
>> Sent: Friday, January 20, 2017 11:49 AM
>> To: arslist@ARSLIST.ORG
>> Subject: SERVER keyword in Filters
>> 
>> We are in the process of moving our servers to new hardware.
>> 
>> Old OS is Red Hat Enterprise Linux Server release 5.11 (Linux 
>> 2.6.18-400.1.1.el5)
>> New OS is Red Hat Enterprise Linux Server release 7.2 (Linux 
>> 3.10.0-327.36.1.el7.x86_64)
>> 
>> We have the same version of ARS (8.1.02 201408260235) on each server (Once 
>> we are on the new
>> hardware we can upgrade). Both servers are pointing to the same database.
>> 
>> On the old hardware the $SERVER$ keyword in filters is reporting the short 
>> name (i.e. devars01).
>> On the new hardware it is reporting the FQDN (i.e. devars01.myxyz.com).
>> 
>> The environment variables and ar.conf are all the same between the servers.
>> Does anyone know what setting I can change to make it report back with the 
>> short name?
>> 
>> Fred

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Re: SERVER keyword in Filters

2017-01-26 Thread Grooms, Frederick W 
Yes, Oracle

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bächler Samuel (ewz)
Sent: Thursday, January 26, 2017 12:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: SERVER keyword in Filters

**
Hi Fred

Out of curiosity, is your whole ARSystem running on Red Hat? In particular, 
what database are you using (MS SQL, MySQL, Oracle, Postgres etc.)?

Regards,
Sam




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Re: SERVER keyword in Filters

2017-01-25 Thread ewz 
Hi Fred

Out of curiosity, is your whole ARSystem running on Red Hat? In particular, 
what database are you using (MS SQL, MySQL, Oracle, Postgres etc.)?

Regards,
Sam


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Re: SERVER keyword in Filters

2017-01-25 Thread Misi Mladoniczky 
Hi,

If you export your filters to a def file, you can just search for the server 
name to find the locations. The server name is typically not used that much for 
other stuff.

You can even use RRR|DefSearch to get a list of matching objects:
https://rrr.se/cgi/tools/main?tool=rrrDefSearch

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

January 23, 2017 2:03 PM, "Grooms, Frederick W" <frederick.w.gro...@xo.com> 
wrote:
> That is exactly what I am having to do (It is just not fun trying to find and 
> change all the
> workflow that uses $SERVER$). 
> 
> Fred
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi
> Mladoniczky
> Sent: Saturday, January 21, 2017 3:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SERVER keyword in Filters
> 
> Hi,
> 
> Doing a LEFT requires filter actions. In this case it should work to use 
> something like this in the
> Run If of the filter:
> $SERVER$ LIKE "%devars01%"
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> January 20, 2017 8:03 PM, "Murnane, Phil" wrote:
> 
>> Hi Fred,
>> 
>> We've run into this issue in the past, and always got around it by appending 
>> a period to $SERVER$
>> and then taking the LEFT() # of characters up to the first period. If you 
>> need the alias, just use
>> what's returned. If you need the FQDN, then append the domain to what's 
>> returned.
>> 
>> HTH
>> --Phil
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of
>> Grooms, Frederick W
>> Sent: Friday, January 20, 2017 11:49 AM
>> To: arslist@ARSLIST.ORG
>> Subject: SERVER keyword in Filters
>> 
>> We are in the process of moving our servers to new hardware.
>> 
>> Old OS is Red Hat Enterprise Linux Server release 5.11 (Linux 
>> 2.6.18-400.1.1.el5)
>> New OS is Red Hat Enterprise Linux Server release 7.2 (Linux 
>> 3.10.0-327.36.1.el7.x86_64)
>> 
>> We have the same version of ARS (8.1.02 201408260235) on each server (Once 
>> we are on the new
>> hardware we can upgrade). Both servers are pointing to the same database.
>> 
>> On the old hardware the $SERVER$ keyword in filters is reporting the short 
>> name (i.e. devars01).
>> On the new hardware it is reporting the FQDN (i.e. devars01.myxyz.com).
>> 
>> The environment variables and ar.conf are all the same between the servers.
>> Does anyone know what setting I can change to make it report back with the 
>> short name?
>> 
>> Fred
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: SERVER keyword in Filters

2017-01-23 Thread Murnane, Phil 
Hi Fred,


The excellent ARInside utility will make it very easy for you to find the 
existing workflow.  Run it against your server to produce the output files, 
then use any text search tool (e.g. grep, Windows Explorer) to find files named 
index.htm containing the text string "$SERVER$".


FWIW,

--Phil



From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Grooms, Frederick W <frederick.w.gro...@xo.com>
Sent: Monday, January 23, 2017 8:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: SERVER keyword in Filters

That is exactly what I am having to do (It is just not fun trying to find and 
change all the workflow that uses $SERVER$).

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Saturday, January 21, 2017 3:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: SERVER keyword in Filters

Hi,

Doing a LEFT requires filter actions. In this case it should work to use 
something like this in the Run If of the filter:
$SERVER$ LIKE "%devars01%"

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

January 20, 2017 8:03 PM, "Murnane, Phil"  wrote:
> Hi Fred,
>
> We've run into this issue in the past, and always got around it by appending 
> a period to $SERVER$
> and then taking the LEFT() # of characters up to the first period. If you 
> need the alias, just use
> what's returned. If you need the FQDN, then append the domain to what's 
> returned.
>
> HTH
> --Phil
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of
> Grooms, Frederick W
> Sent: Friday, January 20, 2017 11:49 AM
> To: arslist@ARSLIST.ORG
> Subject: SERVER keyword in Filters
>
> We are in the process of moving our servers to new hardware.
>
> Old OS is Red Hat Enterprise Linux Server release 5.11 (Linux 
> 2.6.18-400.1.1.el5)
> New OS is Red Hat Enterprise Linux Server release 7.2 (Linux 
> 3.10.0-327.36.1.el7.x86_64)
>
> We have the same version of ARS (8.1.02 201408260235) on each server (Once we 
> are on the new
> hardware we can upgrade). Both servers are pointing to the same database.
>
> On the old hardware the $SERVER$ keyword in filters is reporting the short 
> name (i.e. devars01).
> On the new hardware it is reporting the FQDN (i.e. devars01.myxyz.com).
>
> The environment variables and ar.conf are all the same between the servers.
> Does anyone know what setting I can change to make it report back with the 
> short name?
>
> Fred
>

___
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Re: SERVER keyword in Filters

2017-01-23 Thread Grooms, Frederick W 
That is exactly what I am having to do (It is just not fun trying to find and 
change all the workflow that uses $SERVER$).  

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Saturday, January 21, 2017 3:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: SERVER keyword in Filters

Hi,

Doing a LEFT requires filter actions. In this case it should work to use 
something like this in the Run If of the filter:
$SERVER$ LIKE "%devars01%"

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

January 20, 2017 8:03 PM, "Murnane, Phil"  wrote:
> Hi Fred,
> 
> We've run into this issue in the past, and always got around it by appending 
> a period to $SERVER$
> and then taking the LEFT() # of characters up to the first period. If you 
> need the alias, just use
> what's returned. If you need the FQDN, then append the domain to what's 
> returned.
> 
> HTH
> --Phil
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of
> Grooms, Frederick W
> Sent: Friday, January 20, 2017 11:49 AM
> To: arslist@ARSLIST.ORG
> Subject: SERVER keyword in Filters
> 
> We are in the process of moving our servers to new hardware. 
> 
> Old OS is Red Hat Enterprise Linux Server release 5.11 (Linux 
> 2.6.18-400.1.1.el5) 
> New OS is Red Hat Enterprise Linux Server release 7.2 (Linux 
> 3.10.0-327.36.1.el7.x86_64) 
> 
> We have the same version of ARS (8.1.02 201408260235) on each server (Once we 
> are on the new
> hardware we can upgrade). Both servers are pointing to the same database. 
> 
> On the old hardware the $SERVER$ keyword in filters is reporting the short 
> name (i.e. devars01). 
> On the new hardware it is reporting the FQDN (i.e. devars01.myxyz.com). 
> 
> The environment variables and ar.conf are all the same between the servers. 
> Does anyone know what setting I can change to make it report back with the 
> short name? 
> 
> Fred 
> 

___
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Re: SERVER keyword in Filters

2017-01-21 Thread Misi Mladoniczky 
Hi,

Doing a LEFT requires filter actions. In this case it should work to use 
something like this in the Run If of the filter:
$SERVER$ LIKE "%devars01%"

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

January 20, 2017 8:03 PM, "Murnane, Phil"  wrote:
> Hi Fred,
> 
> We've run into this issue in the past, and always got around it by appending 
> a period to $SERVER$
> and then taking the LEFT() # of characters up to the first period. If you 
> need the alias, just use
> what's returned. If you need the FQDN, then append the domain to what's 
> returned.
> 
> HTH
> --Phil
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of
> Grooms, Frederick W
> Sent: Friday, January 20, 2017 11:49 AM
> To: arslist@ARSLIST.ORG
> Subject: SERVER keyword in Filters
> 
> We are in the process of moving our servers to new hardware. 
> 
> Old OS is Red Hat Enterprise Linux Server release 5.11 (Linux 
> 2.6.18-400.1.1.el5) 
> New OS is Red Hat Enterprise Linux Server release 7.2 (Linux 
> 3.10.0-327.36.1.el7.x86_64) 
> 
> We have the same version of ARS (8.1.02 201408260235) on each server (Once we 
> are on the new
> hardware we can upgrade). Both servers are pointing to the same database. 
> 
> On the old hardware the $SERVER$ keyword in filters is reporting the short 
> name (i.e. devars01). 
> On the new hardware it is reporting the FQDN (i.e. devars01.myxyz.com). 
> 
> The environment variables and ar.conf are all the same between the servers. 
> Does anyone know what setting I can change to make it report back with the 
> short name? 
> 
> Fred 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
> Are, and have been for
> 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: SERVER keyword in Filters

2017-01-20 Thread Murnane, Phil 
Hi Fred,

We've run into this issue in the past, and always got around it by appending a 
period to $SERVER$ and then taking the LEFT() # of characters up to the first 
period.  If you need the alias, just use what's returned.  If you need the 
FQDN, then append the domain to what's returned.

HTH
--Phil

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, January 20, 2017 11:49 AM
To: arslist@ARSLIST.ORG
Subject: SERVER keyword in Filters

We are in the process of moving our servers to new hardware.   

Old OS is   Red Hat Enterprise Linux Server release 5.11(Linux 
2.6.18-400.1.1.el5)   
New OS is  Red Hat Enterprise Linux Server release 7.2  (Linux 
3.10.0-327.36.1.el7.x86_64)   

We have the same version of ARS (8.1.02 201408260235) on each server (Once we 
are on the new hardware we can upgrade).  Both servers are pointing to the same 
database.   

On the old hardware the $SERVER$ keyword in filters is reporting the short name 
(i.e. devars01).
On the new hardware it is reporting the FQDN (i.e. devars01.myxyz.com).   

The environment variables and ar.conf are all the same between the servers.   
Does anyone know what setting I can change to make it report back with the 
short name?   

Fred 

___
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Are, and have been for 20 years"

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