Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines
Almost everything you need to know is in the 248 pg document titled: BMC Remedy IT Service Management Suite Version 7.6.04 October 14, 2011 Announcing Service Pack 2 (product version 7.6.04.02) ...downloaded as BMC Remedy ITSM Suite 7.6.04 SP2 Technical Bulletin.pdf with document id *219090* It has some/all/more than all of the individual product Technical Bulletins. The doc you are looking at is the updated version of the original upgrade procedures for 7.6.04.x from any previous version. I have already identified a number of issues with the 7.6.04.02 installers, primarily Atrium and ITSM (of course), that require manual intervention before the SP2 installation will succeed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, October 24, 2011 12:11 PM To: arslist@ARSLIST.ORG Subject: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their Staging Server Setup chart/table document they have: (p20) This may require multiple downloads per product. For example, to upgrade to BMC Remedy ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009. Version and product information can be found in the Shared Application Properties form. What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the new and improved version supposed to make upgrades easier? In table C-1 Table C-1: System objects that may be overwritten during an upgrade it does not list any of the ITSM application specific definitions. Does that mean they are safe? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines
ROFL : They also mentioned the upcoming, just push a button and walk away.. come back later and it is all done.. That sounds a little scary.. Trust me... Trust me.. Loook into my eyes... and Trust me. Ahhh... I trust you... I will trust you... alll is fine I am happy. it works... The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! Hurry and Wait Clarie... Hurry and wait ! We need the year of the administrator/developer to come back... I remember that year.. On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their Staging Server Setup chart/table document they have: (p20) ***This may require multiple downloads per product. For example, to upgrade to BMC Remedy* *ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009.* *Version and product information can be found in the Shared Application Properties form.*** What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the new and improved version supposed to make upgrades easier? In table C-1 * **Table C-1: System objects that may be overwritten during an upgrade** *it does not list any of the ITSM application specific definitions. Does that mean they are safe? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines
Just to clarify, if you've already gone through the process of implementing overlays you would not have to go through it again. So if you are on ITSM Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2. You do not need a staging server, need to run BPCU again, etc. Once overlays are in place, all your customizations (extensions and modifications) will be identified and preserved as you upgrade to future versions. This is what will make the upgrade process much simpler moving forward. If you have not yet implemented overlays, you will need to follow the steps in the white paper and installation instructions - but just one time... not each time you upgrade. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, October 24, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** ROFL : They also mentioned the upcoming, just push a button and walk away.. come back later and it is all done.. That sounds a little scary.. Trust me... Trust me.. Loook into my eyes... and Trust me. Ahhh... I trust you... I will trust you... alll is fine I am happy. it works... The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! Hurry and Wait Clarie... Hurry and wait ! We need the year of the administrator/developer to come back... I remember that year.. On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their Staging Server Setup chart/table document they have: (p20) This may require multiple downloads per product. For example, to upgrade to BMC Remedy ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009. Version and product information can be found in the Shared Application Properties form. What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the new and improved version supposed to make upgrades easier? In table C-1 Table C-1: System objects that may be overwritten during an upgrade it does not list any of the ITSM application specific definitions. Does that mean they are safe? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines
Really, BMC ought to have dedicated psychics standing by on their upgrade hotline. Jennifer Meyer P.S. In the interest of full disclosure, my name really is Jennifer Meyer. My maiden name was Jennifer Spaeth. While in elementary school, I went by my step-father's last name, which is Schick, so references to my maiden name don't surface in public records until 1988 or so, and references to my current last name don't surface until 2003. But the internet didn't exist in any useable form until 1998, so don't bother checking. And if you google Jennifer Meyer, you'll just find Tobey McGuire's wife. And if anyone steals my identity, I'm just going to kill myself, because changing my name is just too freaking hard at 40. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, October 24, 2011 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** Just to clarify, if you've already gone through the process of implementing overlays you would not have to go through it again. So if you are on ITSM Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2. You do not need a staging server, need to run BPCU again, etc. Once overlays are in place, all your customizations (extensions and modifications) will be identified and preserved as you upgrade to future versions. This is what will make the upgrade process much simpler moving forward. If you have not yet implemented overlays, you will need to follow the steps in the white paper and installation instructions - but just one time... not each time you upgrade. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, October 24, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** ROFL : They also mentioned the upcoming, just push a button and walk away.. come back later and it is all done.. That sounds a little scary.. Trust me... Trust me.. Loook into my eyes... and Trust me. Ahhh... I trust you... I will trust you... alll is fine I am happy. it works... The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! Hurry and Wait Clarie... Hurry and wait ! We need the year of the administrator/developer to come back... I remember that year.. On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their Staging Server Setup chart/table document they have: (p20) This may require multiple downloads per product. For example, to upgrade to BMC Remedy ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009. Version and product information can be found in the Shared Application Properties form. What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the new and improved version supposed to make upgrades easier? In table C-1 Table C-1: System objects that may be overwritten during an upgrade it does not list any of the ITSM application specific definitions. Does that mean they are safe? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines
They do. It's a 900 number. On Mon, Oct 24, 2011 at 1:46 PM, Meyer, Jennifer L jennifer.me...@nc.govwrote: ** Really, BMC ought to have dedicated psychics standing by on their upgrade hotline. Jennifer Meyer P.S. In the interest of full disclosure, my name really is Jennifer Meyer. My maiden name was Jennifer Spaeth. While in elementary school, I went by my step-father’s last name, which is “Schick,” so references to my maiden name don’t surface in public records until 1988 or so, and references to my current last name don’t surface until 2003. But the internet didn’t exist in any useable form until 1998, so don’t bother checking. And if you google “Jennifer Meyer,” you’ll just find Tobey McGuire’s wife. And if anyone steals my identity, I’m just going to kill myself, because changing my name is just too freaking hard at 40. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Easter, David *Sent:* Monday, October 24, 2011 1:38 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** Just to clarify, if you’ve already gone through the process of implementing overlays you would not have to go through it again. So if you are on ITSM Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2. You do not need a staging server, need to run BPCU again, etc. Once overlays are in place, all your customizations (extensions and modifications) will be identified and preserved as you upgrade to future versions. This is what will make the upgrade process much simpler moving forward. If you have not yet implemented overlays, you will need to follow the steps in the white paper and installation instructions – but just one time… not each time you upgrade. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Monday, October 24, 2011 10:21 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** ROFL : They also mentioned the upcoming, just push a button and walk away.. come back later and it is all done.. That sounds a little scary.. Trust me... Trust me.. Loook into my eyes... and Trust me. Ahhh... I trust you... I will trust you... alll is fine I am happy. it works... The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! Hurry and Wait Clarie... Hurry and wait ! We need the year of the administrator/developer to come back... I remember that year.. On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their Staging Server Setup chart/table document they have: (p20) *This may require multiple downloads per product. For example, to upgrade to BMC Remedy* *ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009.* *Version and product information can be found in the Shared Application Properties form.* What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the new and improved version supposed to make upgrades easier? In table C-1 * Table C-1: System objects that may be overwritten during an upgrade *it does not list any of the ITSM application specific definitions. Does that mean they are safe? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third
Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines
That's Miss Cleo's new job... Call me now! P.S. My real name is Taufique Chowdhury and Tauf is the shortened version of that name... besides... why the hell would I pick this name if I wanted to fake it!? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Monday, October 24, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** Really, BMC ought to have dedicated psychics standing by on their upgrade hotline. Jennifer Meyer P.S. In the interest of full disclosure, my name really is Jennifer Meyer. My maiden name was Jennifer Spaeth. While in elementary school, I went by my step-father's last name, which is Schick, so references to my maiden name don't surface in public records until 1988 or so, and references to my current last name don't surface until 2003. But the internet didn't exist in any useable form until 1998, so don't bother checking. And if you google Jennifer Meyer, you'll just find Tobey McGuire's wife. And if anyone steals my identity, I'm just going to kill myself, because changing my name is just too freaking hard at 40. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, October 24, 2011 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** Just to clarify, if you've already gone through the process of implementing overlays you would not have to go through it again. So if you are on ITSM Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2. You do not need a staging server, need to run BPCU again, etc. Once overlays are in place, all your customizations (extensions and modifications) will be identified and preserved as you upgrade to future versions. This is what will make the upgrade process much simpler moving forward. If you have not yet implemented overlays, you will need to follow the steps in the white paper and installation instructions - but just one time... not each time you upgrade. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, October 24, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** ROFL : They also mentioned the upcoming, just push a button and walk away.. come back later and it is all done.. That sounds a little scary.. Trust me... Trust me.. Loook into my eyes... and Trust me. Ahhh... I trust you... I will trust you... alll is fine I am happy. it works... The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! Hurry and Wait Clarie... Hurry and wait ! We need the year of the administrator/developer to come back... I remember that year.. On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their Staging Server Setup chart/table document they have: (p20) This may require multiple downloads per product. For example, to upgrade to BMC Remedy ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009. Version and product information can be found in the Shared Application Properties form. What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the new and improved version supposed to make upgrades easier? In table C-1 Table C-1: System objects that may be overwritten during an upgrade it does not list any of the ITSM application specific definitions. Does that mean they are safe? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com
