Re: Unable to login into Mid-Tier config page

2016-03-10 Thread ddussie 
I'm having a simliar issue.

MT  Version 8.1.SP02 Patch 001 201510061543 Hotfix  
Websphere 8.5.5.3
Clustered Environment
BIGIP <-> (2 HTTP Servers) <-> (2 JVM Servers Clustered)  <-> ARS 7.5P4

We are working through a case with BMC aslo.
- We followed some on the KB listed here. 

Further Troubleshooting earlied today
If we shutdown one of the JVM (Anyone), the we can log into the config page
and application just fine. 
BIGIP <-> (2 HTTP Servers) <-> (1 JVM Servers Clustered)  <-> ARS 7.5P4

Further investigation, 
the websphere has cookie = jsessionid.
but the plugin-cfg.xml  in the websphere has SessionAffinity = jsessionid1
This is only discrepancy we found in the websphere compared to a test
environment that is working fine. 
Also, the file (plugin-cfg.xml) we regenerated, and it still had
jsessionid1.

So hopefully, someone here can help with MT on Websphere, 
if the cookie = jsessionid, should SessionAffinity = jsessionid in the
plugin-cfg.xml or being jsessionid1 is fine?


 




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Re: Unable to login into Mid-Tier config page

2016-03-10 Thread AR System 
Hi Gourav,

I have applied solution from above KB, but no luck.

Thanks and Regards,
Rudra



On Wed, Mar 9, 2016 at 11:59 AM, Jain, Gourav <gourav_j...@bmc.com> wrote:

> **
>
> This issue comes session is expired. So try below KB article.
>
>
>
>
> https://kb.bmc.com/infocenter/index?page=content=KA377228=search=en_US=1368038699602
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *AR System
> *Sent:* 08 March 2016 23:15
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to login into Mid-Tier config page
>
>
>
> **
>
> Yes ,
>
> I have tried with default password "arsystem" , also tried encrypted
> password with modifying config.properties file.
>
> Thanks,
>
> Rudra K
>
>
>
> On Tue, Mar 8, 2016 at 8:56 PM, LJ LongWing <lj.longw...@gmail.com> wrote:
>
> **
>
> have you tried the default password?  In case it got reset with the war
> deploy?
>
>
>
> On Tue, Mar 8, 2016 at 1:21 AM, AR System <arsyst...@gmail.com> wrote:
>
> **
>
> Hi All,
>
> We are unable to access the AR System Config page after deploying the
> Midtier via a war file on Websphere.
>
> Issue Details:
>
>  We took a snapshot of AIX 6.1 environment wherein midtier 8.1.02 was
> installed with IBM Websphere Once the snapshot was complete we deployed 8.1
> midtier war file for IBM Websphere following steps from BMC docs Now when
> we login to Remedy Midtier configuration page, after entering Password, it
> is redirected to config_auth_failed.jsp page every time.
>
>
>
> 1.
>
> Go to  http://:/shared/config/config.jsp and enter password (correct /or
> wrong)
>
>
>
> 2.
>
> Getting below Config_auth failed page
>
>
>
>
>
>
>
> I tried solutions from below KB's, but no luck
>
>
> https://kb.bmc.com/infocenter/index?page=content=KA406032=search=en_US=1456722210291
>
>
> https://kb.bmc.com/infocenter/index?page=content=KA362261=search=en_US=1456722210291
>
>
>
> Environment Details :
>
> OS : AIX 6.1
>
> Web Server : Websphere 8.5
>
>
>
> Thanks and Regards,
>
> Rudra K
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Unable to login into Mid-Tier config page

2016-03-08 Thread Jain, Gourav 
This issue comes session is expired. So try below KB article.

https://kb.bmc.com/infocenter/index?page=content=KA377228=search=en_US=1368038699602


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of AR System
Sent: 08 March 2016 23:15
To: arslist@ARSLIST.ORG
Subject: Re: Unable to login into Mid-Tier config page

**
Yes ,
I have tried with default password "arsystem" , also tried encrypted password 
with modifying config.properties file.
Thanks,
Rudra K

On Tue, Mar 8, 2016 at 8:56 PM, LJ LongWing 
<lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote:
**
have you tried the default password?  In case it got reset with the war deploy?

On Tue, Mar 8, 2016 at 1:21 AM, AR System 
<arsyst...@gmail.com<mailto:arsyst...@gmail.com>> wrote:
**
Hi All,

We are unable to access the AR System Config page after deploying the Midtier 
via a war file on Websphere.

Issue Details:

 We took a snapshot of AIX 6.1 environment wherein midtier 8.1.02 was installed 
with IBM Websphere Once the snapshot was complete we deployed 8.1 midtier war 
file for IBM Websphere following steps from BMC docs Now when we login to 
Remedy Midtier configuration page, after entering Password, it is redirected to 
config_auth_failed.jsp page every time.



1.

Go to  http://:/shared/config/config.jsp and enter password (correct /or wrong)



2.

Getting below Config_auth failed page







I tried solutions from below KB's, but no luck

 
https://kb.bmc.com/infocenter/index?page=content=KA406032=search=en_US=1456722210291

https://kb.bmc.com/infocenter/index?page=content=KA362261=search=en_US=1456722210291



Environment Details :

OS : AIX 6.1

Web Server : Websphere 8.5



Thanks and Regards,

Rudra K


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Unable to login into Mid-Tier config page

2016-03-08 Thread AR System 
Yes ,
I have tried with default password "arsystem" , also tried encrypted
password with modifying config.properties file.

Thanks,
Rudra K

On Tue, Mar 8, 2016 at 8:56 PM, LJ LongWing  wrote:

> **
> have you tried the default password?  In case it got reset with the war
> deploy?
>
> On Tue, Mar 8, 2016 at 1:21 AM, AR System  wrote:
>
>> **
>> Hi All,
>>
>> We are unable to access the AR System Config page after deploying the
>> Midtier via a war file on Websphere.
>>
>> Issue Details:
>>
>>  We took a snapshot of AIX 6.1 environment wherein midtier 8.1.02 was
>> installed with IBM Websphere Once the snapshot was complete we deployed 8.1
>> midtier war file for IBM Websphere following steps from BMC docs Now when
>> we login to Remedy Midtier configuration page, after entering Password, it
>> is redirected to config_auth_failed.jsp page every time.
>>
>>
>>
>> 1.
>>
>> Go to  http://:/shared/config/config.jsp and enter password (correct /or
>> wrong)
>>
>>
>>
>> 2.
>>
>> Getting below Config_auth failed page
>>
>>
>>
>>
>>
>>
>>
>> I tried solutions from below KB's, but no luck
>>
>>
>> https://kb.bmc.com/infocenter/index?page=content=KA406032=search=en_US=1456722210291
>>
>>
>> https://kb.bmc.com/infocenter/index?page=content=KA362261=search=en_US=1456722210291
>>
>>
>>
>> Environment Details :
>>
>> OS : AIX 6.1
>>
>> Web Server : Websphere 8.5
>>
>>
>>
>> Thanks and Regards,
>>
>> Rudra K
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Unable to login into Mid-Tier config page

2016-03-08 Thread LJ LongWing 
have you tried the default password?  In case it got reset with the war
deploy?

On Tue, Mar 8, 2016 at 1:21 AM, AR System  wrote:

> **
> Hi All,
>
> We are unable to access the AR System Config page after deploying the
> Midtier via a war file on Websphere.
>
> Issue Details:
>
>  We took a snapshot of AIX 6.1 environment wherein midtier 8.1.02 was
> installed with IBM Websphere Once the snapshot was complete we deployed 8.1
> midtier war file for IBM Websphere following steps from BMC docs Now when
> we login to Remedy Midtier configuration page, after entering Password, it
> is redirected to config_auth_failed.jsp page every time.
>
>
>
> 1.
>
> Go to  http://:/shared/config/config.jsp and enter password (correct /or
> wrong)
>
>
>
> 2.
>
> Getting below Config_auth failed page
>
>
>
>
>
>
>
> I tried solutions from below KB's, but no luck
>
>
> https://kb.bmc.com/infocenter/index?page=content=KA406032=search=en_US=1456722210291
>
>
> https://kb.bmc.com/infocenter/index?page=content=KA362261=search=en_US=1456722210291
>
>
>
> Environment Details :
>
> OS : AIX 6.1
>
> Web Server : Websphere 8.5
>
>
>
> Thanks and Regards,
>
> Rudra K
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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