Re: Sync Search Timeout Defect (UNCLASSIFIED)
** I had to get the patch from support. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED)From: "T. Dee" <[EMAIL PROTECTED]>Date: Wed, July 16, 2008 6:53 amTo: arslist@ARSLIST.ORGThere is a fix for this timeout issue on synching the database.On 7/16/08, Rick Cook <remedyrick@gmail.com> wrote:> I can assure you that patch 3 did not fix this issue. I'll try getting the> hot fix tomorrow.>> Rick>> -Original Message-> From: Action Request System discussion list(ARSList)> [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss> Sent: Thursday, May 15, 2008 11:49 AM> To: arslist@ARSLIST.ORG> Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED)>> I wonder if they are going to provide the hot fix to those of us who> opened issues on this several times over the past year against 7.0 and> then 7.1, but they closed them all after logging defects. I doubt it.>> Christopher Strauss, Ph.D.> Call Tracking Administration Manager> University of North Texas Computing & IT Center> http://itsm.unt.edu/>> > -Original Message-> > From: Action Request System discussion list(ARSList)> > [mailto:arslist@ARSLIST.ORG] On Behalf Of FRANK, GORDON CTR DISA JSSC> > Sent: Thursday, May 15, 2008 1:45 PM> > To: arslist@ARSLIST.ORG> > Subject: Sync Search Timeout Defect (UNCLASSIFIED)> >> > Classification: UNCLASSIFIED> > Caveats: NONE> >> > All,> >> > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a> > defect (SW00291500) with Sync Search. I worked with Remedy Technical> > Support (RTS) to obtain a Hot Fix for this and it worked great.> >> > RTS tell me that if you encounter the same type of problem, a Hot Fix> > can be provided. You will need to submit a Remedy Technical Support> > Issue through SupportWeb to initiate. The Hot Fix I received is a new> > copy of xrefdll.dll. This normally resides in the Admin directory on> > the> > Thick client. They didn't want me to publish the .dll on the list at> > this time. I think the .dll I received will work for most people> > because> > my install is very close to OOTB.> >> > The Symptoms of this defect are:> >> ---> > -> > > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed> > 2. The Sync Search stops around a count of 42065. It completed Forms,> > but it stops toward the end of the Active Links. It never gets to> > Filters, Menus, etc.> > 3. The Active Links it did finish do show up as you would expect under> > the "Related Workflow" Tab of each field.> >> > 4. The arxref.log has entries like the following:> > > > AR-XRef Version: 7.0> > Removing previous detail and x-ref entries.> > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers> > to field 98 in schema Business Time Segment; field does not exist> > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers> to> > field 98 in schema Business Time Segment; field does not exist .> > .> > .> > Could not find referenced schema $232$ on server> > 123.123.123.17.ERROR: ActiveLink:> ReportSelection:RunAskExportFilename7> > & refers to field 290 in schema ReportSelection: field does not> > exist .> > .> > .> > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers> to> > field 25108 in schema ; field does not exit .> > .> > .> > And many more of the same.> > -> >> > 5. It also comes back with a specific error:> >> ---> > -> > Aradmin.exe - Application Error> > The instruction at "0x7c168f1d" referenced memory at "0x001c". The> > memory could not be "read".> > Click on OK to terminate the program> >> ---> > -> >> ---> > -> > > >> > I just thought I'd share this because Sync Search is used everywhere.> I> > hope this helps someone out there. It was driving me nuts, because I> > was> > always thinking there was something wrong with my computer.> >> > Let's hope
Re: Sync Search Timeout Defect (UNCLASSIFIED)
There is a fix for this timeout issue on synching the database. On 7/16/08, Rick Cook <[EMAIL PROTECTED]> wrote: > I can assure you that patch 3 did not fix this issue. I'll try getting the > hot fix tomorrow. > > Rick > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Thursday, May 15, 2008 11:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED) > > I wonder if they are going to provide the hot fix to those of us who > opened issues on this several times over the past year against 7.0 and > then 7.1, but they closed them all after logging defects. I doubt it. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > > Sent: Thursday, May 15, 2008 1:45 PM > > To: arslist@ARSLIST.ORG > > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > > > Classification: UNCLASSIFIED > > Caveats: NONE > > > > All, > > > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > > defect (SW00291500) with Sync Search. I worked with Remedy Technical > > Support (RTS) to obtain a Hot Fix for this and it worked great. > > > > RTS tell me that if you encounter the same type of problem, a Hot Fix > > can be provided. You will need to submit a Remedy Technical Support > > Issue through SupportWeb to initiate. The Hot Fix I received is a new > > copy of xrefdll.dll. This normally resides in the Admin directory on > > the > > Thick client. They didn't want me to publish the .dll on the list at > > this time. I think the .dll I received will work for most people > > because > > my install is very close to OOTB. > > > > The Symptoms of this defect are: > > > --- > > - > > > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > > 2. The Sync Search stops around a count of 42065. It completed Forms, > > but it stops toward the end of the Active Links. It never gets to > > Filters, Menus, etc. > > 3. The Active Links it did finish do show up as you would expect under > > the "Related Workflow" Tab of each field. > > > > 4. The arxref.log has entries like the following: > > > > AR-XRef Version: 7.0 > > Removing previous detail and x-ref entries. > > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > > to field 98 in schema Business Time Segment; field does not exist > > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers > to > > field 98 in schema Business Time Segment; field does not exist . > > . > > . > > Could not find referenced schema $232$ on server > > 123.123.123.17.ERROR: ActiveLink: > ReportSelection:RunAskExportFilename7 > > & refers to field 290 in schema ReportSelection: field does not > > exist . > > . > > . > > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers > to > > field 25108 in schema ; field does not exit . > > . > > . > > And many more of the same. > > - > > > > 5. It also comes back with a specific error: > > > --- > > - > > Aradmin.exe - Application Error > > The instruction at "0x7c168f1d" referenced memory at "0x001c". The > > memory could not be "read". > > Click on OK to terminate the program > > > --- > > - > > > --- > > - > > > > > > I just thought I'd share this because Sync Search is used everywhere. > I > > hope this helps someone out there. It was driving me nuts, because I > > was > > always thinking there was something wrong with my computer. > > > > Let's hope the new 7.5 Admin Tool has the same capability (without the > > defect of course!). > > > > Gordon M. Frank > > Remedy Skilled Professional - 7.x > > ITIL
Re: Sync Search Timeout Defect (UNCLASSIFIED)
I can assure you that patch 3 did not fix this issue. I'll try getting the hot fix tomorrow. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 15, 2008 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED) I wonder if they are going to provide the hot fix to those of us who opened issues on this several times over the past year against 7.0 and then 7.1, but they closed them all after logging defects. I doubt it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Thursday, May 15, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on > the > Thick client. They didn't want me to publish the .dll on the list at > this time. I think the .dll I received will work for most people > because > my install is very close to OOTB. > > The Symptoms of this defect are: > --- > - > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $232$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 290 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 25108 in schema ; field does not exit . > . > . > And many more of the same. > - > > 5. It also comes back with a specific error: > --- > - > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x001c". The > memory could not be "read". > Click on OK to terminate the program > --- > - > --- > - > > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I > was > always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Sync Search Timeout Defect (UNCLASSIFIED)
It would help if the Release notes listed ALL of the changed and new files contained therein, as they used to. Could someone from BMC explain to us how their current patch documentation and methodology is helping us reduce the number of Incidents and Problems related to patch installations? We, the installers, are supposed to analyze the impact of a patch prior to installing it, which we can't do without knowing ALL of the contents and intended effects. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Saturday, June 07, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED) ** Are we going to have to double (and triple check) _ALL_ of the files in patch distributions again? This seems like a issue (again)... Robert On Fri, Jun 6, 2008 at 11:17 AM, strauss <[EMAIL PROTECTED]> wrote: Has anyone been able to tell whether or not this fix was incorporated in Remedy Administrator 7.1.00 Patch 003 that came out this week? The xrefdll.dll says version 7.1.0.3 <http://7.1.0.3/> but created 9/3/2007, whereas the hotfix version was 7.1.0.0 <http://7.1.0.0/> but its created date was 5/21/2008. There was no mention of this defect in the Patch 003 ReadMe document. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Thursday, May 15, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Sync Search Timeout Defect (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the "Related Workflow" Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 & refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: Aradmin.exe - Application Error The instruction at "0x7c168f1d" referenced memory at "0x001c". The memory could not be "read". Click on OK to terminate the program I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.or
Re: Sync Search Timeout Defect (UNCLASSIFIED)
Are we going to have to double (and triple check) _ALL_ of the files in patch distributions again? This seems like a issue (again)... Robert On Fri, Jun 6, 2008 at 11:17 AM, strauss <[EMAIL PROTECTED]> wrote: > Has anyone been able to tell whether or not this fix was incorporated in > Remedy Administrator 7.1.00 Patch 003 that came out this week? The > xrefdll.dll says version 7.1.0.3 but created 9/3/2007, whereas the > hotfix version was 7.1.0.0 but its created date was 5/21/2008. There > was no mention of this defect in the Patch 003 ReadMe document. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Thursday, May 15, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on the > Thick client. They didn't want me to publish the .dll on the list at > this time. I think the .dll I received will work for most people because > my install is very close to OOTB. > > The Symptoms of this defect are: > > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $232$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 290 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 25108 in schema ; field does not exit . > . > . > And many more of the same. > - > > 5. It also comes back with a specific error: > > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x001c". The > memory could not be "read". > Click on OK to terminate the program > > > > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I was > always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Sync Search Timeout Defect (UNCLASSIFIED)
Had the same problem and Remedy gave me the xrefdll.dll to fix the issue. On 6/6/08, strauss <[EMAIL PROTECTED]> wrote: > Has anyone been able to tell whether or not this fix was incorporated in > Remedy Administrator 7.1.00 Patch 003 that came out this week? The > xrefdll.dll says version 7.1.0.3 but created 9/3/2007, whereas the > hotfix version was 7.1.0.0 but its created date was 5/21/2008. There > was no mention of this defect in the Patch 003 ReadMe document. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Thursday, May 15, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on the > Thick client. They didn't want me to publish the .dll on the list at > this time. I think the .dll I received will work for most people because > my install is very close to OOTB. > > The Symptoms of this defect are: > > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $232$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 290 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 25108 in schema ; field does not exit . > . > . > And many more of the same. > - > > 5. It also comes back with a specific error: > > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x001c". The > memory could not be "read". > Click on OK to terminate the program > > > > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I was > always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Sync Search Timeout Defect (UNCLASSIFIED)
Has anyone been able to tell whether or not this fix was incorporated in Remedy Administrator 7.1.00 Patch 003 that came out this week? The xrefdll.dll says version 7.1.0.3 but created 9/3/2007, whereas the hotfix version was 7.1.0.0 but its created date was 5/21/2008. There was no mention of this defect in the Patch 003 ReadMe document. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Thursday, May 15, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Sync Search Timeout Defect (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the "Related Workflow" Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 & refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: Aradmin.exe - Application Error The instruction at "0x7c168f1d" referenced memory at "0x001c". The memory could not be "read". Click on OK to terminate the program I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Sync Search Timeout Defect (UNCLASSIFIED)
Thanks, Gordon. Nice to know that there's a fix, it's been a sore spot for many. Interesting that it was related to content and not capacity. Hopefully, an internal bug was created to clear up the content issues as well. I think the new admin tool will be "differently-abled", to be euphemistic in a positive way. I am really looking forward to seeing what it can do. Rick On Thu, May 15, 2008 at 11:45 AM, FRANK, GORDON CTR DISA JSSC < [EMAIL PROTECTED]> wrote: > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on the > Thick client. They didn't want me to publish the .dll on the list at > this time. I think the .dll I received will work for most people because > my install is very close to OOTB. > > The Symptoms of this defect are: > > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $232$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 290 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 25108 in schema ; field does not exit . > . > . > And many more of the same. > - > > 5. It also comes back with a specific error: > > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x001c". The > memory could not be "read". > Click on OK to terminate the program > > > > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I was > always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Sync Search Timeout Defect (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Chris, I would contact them because they were very responsive. I can get you a specific POC off-list if you want. Perhaps they are working the final stages of the new Admin Tool and it's a hot item. I would think the Sync Search would be one of the toughest pieces to get to work from a web based application. Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 15, 2008 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED) I wonder if they are going to provide the hot fix to those of us who opened issues on this several times over the past year against 7.0 and then 7.1, but they closed them all after logging defects. I doubt it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Thursday, May 15, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on > the Thick client. They didn't want me to publish the .dll on the list > at this time. I think the .dll I received will work for most people > because my install is very close to OOTB. > > The Symptoms of this defect are: > --- > - > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $232$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 290 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 25108 in schema ; field does not exit . > . > . > And many more of the same. > - > > 5. It also comes back with a specific error: > --- > - > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x001c". The > memory could not be "read". > Click on OK to terminate the program > --- > - > --- > - > > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I > was always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > ___ > > UNSUBSCRIBE or access ARSlist Archiv
Re: Sync Search Timeout Defect (UNCLASSIFIED)
I wonder if they are going to provide the hot fix to those of us who opened issues on this several times over the past year against 7.0 and then 7.1, but they closed them all after logging defects. I doubt it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Thursday, May 15, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on > the > Thick client. They didn't want me to publish the .dll on the list at > this time. I think the .dll I received will work for most people > because > my install is very close to OOTB. > > The Symptoms of this defect are: > --- > - > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $232$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 290 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 25108 in schema ; field does not exit . > . > . > And many more of the same. > - > > 5. It also comes back with a specific error: > --- > - > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x001c". The > memory could not be "read". > Click on OK to terminate the program > --- > - > --- > - > > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I > was > always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Sync Search Timeout Defect (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the "Related Workflow" Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 & refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: Aradmin.exe - Application Error The instruction at "0x7c168f1d" referenced memory at "0x001c". The memory could not be "read". Click on OK to terminate the program I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
