Re: Unable to create CI in CMDB 2.1 P3
Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
Here is an extract from the armonitor log. It looks like arcmdbd.exe is starting but i don't see it in the taskmgr processes. arrecond.exe is definitely failing. Tue Nov 24 09:53:29 2009 Current ARMonitor child process (pid:5140). d:\program files\ar system applications\server\bmc atrium cmdb\server\bin\arcmdbd.exe Tue Nov 24 09:53:29 2009 (ARNOTE 0) Tue Nov 24 09:53:29 2009 ARMonitor child process (pid:3336) started. d:\program files\ar system applications\server\bmc atrium cmdb\server\bin\arrecond.exe Tue Nov 24 09:53:30 2009 (ARNOTE 0) Tue Nov 24 09:53:30 2009 ARMonitor child process (pid:3336) died with 3221225477. d:\program files\ar system applications\server\bmc atrium cmdb\server\bin\arrecond.exe Tue Nov 24 09:53:30 2009 (ARNOTE 0) Tue Nov 24 09:53:30 2009 Tried 4 restarts in 30 seconds. I give up at Tue Nov 24 09:53:30 2009 On Tue, Nov 24, 2009 at 9:18 AM, DCI Remedy dci.rem...@gmail.com wrote: It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Unable to create CI in CMDB 2.1 P3
This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002) On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netmailto: sponsor%3armisoluti...@verizon.net sponsor%253armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netmailto: sponsor%3armisoluti...@verizon.net sponsor%253armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
Yah. I saw that on the system I just took over. Take a look at the class manager and you might find the model is mangled. Mine showed classes belonging to superclasses that did not match what they were supposed to be. I couldn't fix it and had to strip out the CMDB to start over and now I've got a mess. I hope you aren't in that situation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 11:08 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002) On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ http://www.arslist.org
Re: Unable to create CI in CMDB 2.1 P3
I didn't want to further hijack Alfred's thread. So I my case, my model looks fine. However, it seems that the arcmdbd and arrecond processes aren't executing now in my server group. I've read that CMDB 2.1 p6 fixes this issue (SW00302593). Thanks On Tue, Nov 24, 2009 at 12:43 PM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: Yah. I saw that on the system I just took over. Take a look at the class manager and you might find the model is mangled. Mine showed classes belonging to superclasses that did not match what they were supposed to be. I couldn't fix it and had to strip out the CMDB to start over and now I've got a mess. I hope you aren't in that situation. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 11:08 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002) On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward
Re: Unable to create CI in CMDB 2.1 P3 - SOLVED
After scrutinizing the OBJSTR:Class form. I found that the Recon ID on one of the class had a 'O' instead of a '0' (zero). Fixed that, restart both servers and everything is working again. Thanks listers. From: DCI Remedy [mailto:dci.rem...@gmail.com] Sent: Tuesday, November 24, 2009 2:00 PM To: arslist@arslist.org Subject: Re: Unable to create CI in CMDB 2.1 P3 I didn't want to further hijack Alfred's thread. So I my case, my model looks fine. However, it seems that the arcmdbd and arrecond processes aren't executing now in my server group. I've read that CMDB 2.1 p6 fixes this issue (SW00302593). Thanks On Tue, Nov 24, 2009 at 12:43 PM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: Yah. I saw that on the system I just took over. Take a look at the class manager and you might find the model is mangled. Mine showed classes belonging to superclasses that did not match what they were supposed to be. I couldn't fix it and had to strip out the CMDB to start over and now I've got a mess. I hope you aren't in that situation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 11:08 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002) On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find
Unable to create CI in CMDB 2.1 P3
Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
