date:20090107

Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Ravi

Hi: I have a form with a few ALs. When a user types a value into a field 
and hits the enter key, these active links run to get some additional 
data and populate a few other fields. While the AL runs, I want the 
mouse pointer on the web client to change to a hour glass to indicate 
Remedy is doing something. Is this something that is configurable?


Thanks

--
Thank you,
RaVi

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Server Upgrade

2009-01-07 Thread Gary Roach

List,

We are moving our servers from HP-UX  to  AIX 5.3 or 6.1  in the near 
future and need to know if we will need to upgrade.  If no upgrade is 
needed or is needed, how do we get the software ?  Any other hints on what 
we would need ?

Our current environment is 

Server  6.03 patch 20 
HP-UX 
Client=6.00.01 patch1364

Thank you,

Gary Roach
Project Services Analyst
gary.ro...@kennametal.com




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Re: Server Upgrade

2009-01-07 Thread Danny Kellett

Hi,

 

I'm not sure 6.03 is supported anymore. So you will probably have to
upgrade. I would advise you to upgrade your clients to whatever AR Server
version you are using too.

 

You can get the software from the BMC support patches section. There, you
can find a directory called Installers this is the installation bundled
with the latest patches etc.

 

Kind regards

Danny Kellett

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gary Roach
Sent: 07 January 2009 12:50
To: arslist@ARSLIST.ORG
Subject: Server Upgrade

 

** 
List, 

We are moving our servers from HP-UX  to  AIX 5.3 or 6.1  in the near future
and need to know if we will need to upgrade.  If no upgrade is needed or is
needed, how do we get the software ?  Any other hints on what we would need
? 

Our current environment is 

Server  6.03 patch 20 
HP-UX 
Client=6.00.01 patch1364 

Thank you,

Gary Roach
Project Services Analyst
gary.ro...@kennametal.com



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OT: My New Job!

2009-01-07 Thread Mark

Listers, friends, and former colleagues
 
My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in
Austin).
 
And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years
of Remedy development and consulting.
All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management
 
Thanks to everyone who helped in my job search!  It was very nice to know
that so many people, friends and strangers alike, 
were willing to reach out and help.
 
Thank you, and goodnight!
 
 
Mark Blankenship
The University of Texas
Office of Information Management and Analysis
(I'm the guy with the big s**t eating grin on his face)
 

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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

2009-01-07 Thread Guillaume Rheault

Oracle does not think this way
Oracle OpenWorld 2009 will take place as usual. They have three main events in 
2009:

Latin America: March 10-12
Tokyo: April 22-24
San Francisco: October 11-15

http://www.oracle.com/openworld/2008/index.html

So my point is, it all depends on what a company and its customers and partners 
expect from its conference.
If you only view this as a cost burden, you may as well cancel it altogether. 
If you view this as big opportunity to drive business, then you go ahead with 
it and make sure you meet the expectations.

-Guillaume 

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Chapin, John
Sent: Tue 01/06/09 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
 
I doubt that the decision was more complicated than comparing cost of
event with projected attendance.  The cost of the event probably has not
changed significantly, but the projected attendance must be way, way
down.  Lots of companies have travel restrictions because of the
horrible condition of the economy.  Spending any amount of money on
conventions just doesn't fly these days.
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Tuesday, January 06, 2009 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


** 

I wonder if the current financial climate is just an excuse not to have
it.

Howard


On Tue, Jan 6, 2009 at 1:53 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:


** 
Heck...  Cisco just shut down it's Houston TAC for Support and
sent it to India!



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin
Sent: Tuesday, January 06, 2009 12:32 PM 

To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards


** 

Has anyone else heard rumors of a Cisco buyout of parts or all
of BMC Software - resulting from the California blade server rollout?

 





From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Tuesday, January 06, 2009 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards

 

Not only that, but the market had crashed too, and even worse,
peregrine acquired Remedy, which initially questioned peregrine's
commitment to ARS. That in itself put many implementation projects on
hold back then.

-Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf
of Rick Cook
Sent: Tue 01/06/09 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards

As I recall, 1300 people attended the rug after the dot com
bust.  The market wasn't any worse then than now.  Did any BMC customer
or partner get asked whether they would attend?

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: VanSickle, James W
james.vansic...@contractor.cmc.com

Date: Tue, 6 Jan 2009 11:27:18
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards


There is also another side to this as well. 

How many companies in the current financial climate can or are
willing
to send some or all of their Remedy teams to such a conference?
If I
was a manager trying to keep costs down, I might have a
difficult time
justifying plane tickets, hotel fees, car rental, and other
travel
expenses for such a conference.  BMC could have some very
justified
fears that attendance would be too low to be worth the effort,
and that
a number of third-party vendors may also keep their staff away
in
efforts to save costs.

James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-263-9340

-Original Message-
From: Action Request System discussion list(ARSList)
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-- 
Howard Richter
Red Hat Certified

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread LJ Longwing

No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon
used for loading of forms. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Mid Tier: how to show Hour glass when Active Link working on a form

Hi: I have a form with a few ALs. When a user types a value into a field and
hits the enter key, these active links run to get some additional data and
populate a few other fields. While the AL runs, I want the mouse pointer on
the web client to change to a hour glass to indicate Remedy is doing
something. Is this something that is configurable?

Thanks

--
Thank you,
RaVi

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Re: My New Job!

2009-01-07 Thread Meyer, Jennifer L

Congratulations, Mark!

I hope we'll still hear from you on occasion?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark
Sent: Wednesday, January 07, 2009 9:54 AM
To: arslist@ARSLIST.ORG
Subject: OT: My New Job!

Listers, friends, and former colleagues

My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in 
Austin).

And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years of 
Remedy development and consulting.
All of the project lead/coordinating, requirements gathering, solution design, 
consensus building, customer management

Thanks to everyone who helped in my job search!  It was very nice to know that 
so many people, friends and strangers alike,
were willing to reach out and help.

Thank you, and goodnight!

Mark Blankenship
The University of Texas
Office of Information Management and Analysis
(I'm the guy with the big s**t eating grin on his face)

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___

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Re: My New Job!

2009-01-07 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE

Yes, congratulations, Mark.  I predict we will see many more consummate
Remedy pros like you reinvent themselves and branch out into other
non-Remedy things.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, January 07, 2009 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: My New Job!

** 

Congratulations, Mark!

I hope we'll still hear from you on occasion?

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark
Sent: Wednesday, January 07, 2009 9:54 AM
To: arslist@ARSLIST.ORG
Subject: OT: My New Job!

Listers, friends, and former colleagues

My long job search has ended :)

Next week, I start a new position with THE University of Texas! (here in
Austin).

And while they do use Remedy somewhere on campus, I will not.

I will be using every other skill I have used over the last 12 or so
years of Remedy development and consulting.

All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management

Thanks to everyone who helped in my job search!  It was very nice to
know that so many people, friends and strangers alike, 

were willing to reach out and help.

Thank you, and goodnight!

Mark Blankenship

The University of Texas

Office of Information Management and Analysis

(I'm the guy with the big s**t eating grin on his face)

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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Are html___ 

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Re: Server Upgrade

2009-01-07 Thread William Rentfrow

6.03 is still supported - but not for much longer.
 
I would download the software you need ASAP.  You should be able to get
everything for any OS off of the patch site.  If not call your sales rep
and/or tech support and they will get you hooked up.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Wednesday, January 07, 2009 7:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Upgrade


** 

Hi,

 

I'm not sure 6.03 is supported anymore. So you will probably have to
upgrade. I would advise you to upgrade your clients to whatever AR
Server version you are using too.

 

You can get the software from the BMC support patches section. There,
you can find a directory called Installers this is the installation
bundled with the latest patches etc.

 

Kind regards

Danny Kellett

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gary Roach
Sent: 07 January 2009 12:50
To: arslist@ARSLIST.ORG
Subject: Server Upgrade

 

** 
List, 

We are moving our servers from HP-UX  to  AIX 5.3 or 6.1  in the near
future and need to know if we will need to upgrade.  If no upgrade is
needed or is needed, how do we get the software ?  Any other hints on
what we would need ? 

Our current environment is 

Server  6.03 patch 20 
HP-UX 
Client=6.00.01 patch1364 

Thank you,

Gary Roach
Project Services Analyst
gary.ro...@kennametal.com



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Re: OT: My New Job!

2009-01-07 Thread manoj jain

Hi Mark,

Congrates for your new job.

Best Regards,
Manoj

On Wed, Jan 7, 2009 at 8:24 PM, Mark m...@mainhelpdesk.com wrote:

 ** Listers, friends, and former colleagues

 My long job search has ended :)
 Next week, I start a new position with THE University of Texas! (here in
 Austin).

 And while they do use Remedy somewhere on campus, I will not.
 I will be using every other skill I have used over the last 12 or so years
 of Remedy development and consulting.
 All of the project lead/coordinating, requirements gathering, solution
 design, consensus building, customer management

 Thanks to everyone who helped in my job search!  It was very nice to know
 that so many people, friends and strangers alike,
 were willing to reach out and help.

 Thank you, and goodnight!


 Mark Blankenship
 The University of Texas
 Office of Information Management and Analysis
 (I'm the guy with the big s**t eating grin on his face)

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 html___

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Re: OT: My New Job!

2009-01-07 Thread Rick Cook

Congrats, Mark!

Hope you enjoy Austin.  I hear its a nice city.  Its been great having you here 
on the list.  

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: Mark m...@mainhelpdesk.com

Date: Wed, 7 Jan 2009 08:54:19 
To: arslist@ARSLIST.ORG
Subject: OT:  My New Job!


Listers, friends, and former colleagues
 
My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in
Austin).
 
And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years
of Remedy development and consulting.
All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management
 
Thanks to everyone who helped in my job search!  It was very nice to know
that so many people, friends and strangers alike, 
were willing to reach out and help.
 
Thank you, and goodnight!
 
 
Mark Blankenship
The University of Texas
Office of Information Management and Analysis
(I'm the guy with the big s**t eating grin on his face)
 

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Re: My New Job!

2009-01-07 Thread Leah George

Congrats Mark! That's very good news!

 

Thanks,

Leah

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, January 07, 2009 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: My New Job!

 

Congratulations, Mark!

 

I hope we'll still hear from you on occasion?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark
Sent: Wednesday, January 07, 2009 9:54 AM
To: arslist@ARSLIST.ORG
Subject: OT: My New Job!

 

Listers, friends, and former colleagues

 

My long job search has ended :)

Next week, I start a new position with THE University of Texas! (here in
Austin).

 

And while they do use Remedy somewhere on campus, I will not.

I will be using every other skill I have used over the last 12 or so years
of Remedy development and consulting.

All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management

 

Thanks to everyone who helped in my job search!  It was very nice to know
that so many people, friends and strangers alike, 

were willing to reach out and help.

 

Thank you, and goodnight!

 

 

Mark Blankenship

The University of Texas

Office of Information Management and Analysis

(I'm the guy with the big s**t eating grin on his face)

 

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Re: OT: My New Job!

2009-01-07 Thread Mark

Thanks, but I already live in Austin! almost 19 years now...
and Yes, it is a fantastic city, with a fantastic University!  (can you tell
I'm excited)
 
Thanks to everyone for the well wishes... maybe I'll just go digest for a
while so I don't have to go cold turkey on the list.
 
Mark

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, January 07, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!


** 
Congrats, Mark!

Hope you enjoy Austin. I hear its a nice city. Its been great having you
here on the list. 

Rick 

Sent from my Verizon Wireless BlackBerry


  _  

From: Mark 
Date: Wed, 7 Jan 2009 08:54:19 -0600
To: arslist@ARSLIST.ORG
Subject: OT: My New Job!


Listers, friends, and former colleagues
 
My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in
Austin).
 
And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years
of Remedy development and consulting.
All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management
 
Thanks to everyone who helped in my job search!  It was very nice to know
that so many people, friends and strangers alike, 
were willing to reach out and help.
 
Thank you, and goodnight!
 
 
Mark Blankenship
The University of Texas
Office of Information Management and Analysis
(I'm the guy with the big s**t eating grin on his face)
 
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

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Re: My New Job!

2009-01-07 Thread Barber, David

Further congrats - goes to show that quality developers/managers/professionals 
should always be able to find employment regardless of the economic situation.

Regards

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Kaiser, Norm E CIV USAF AFMC 96
CS/SCCE
Sent: 07 January 2009 15:16
To: arslist@ARSLIST.ORG
Subject: Re: My New Job!


Yes, congratulations, Mark.  I predict we will see many more consummate
Remedy pros like you reinvent themselves and branch out into other
non-Remedy things.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, January 07, 2009 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: My New Job!

** 

Congratulations, Mark!

 

I hope we'll still hear from you on occasion?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark
Sent: Wednesday, January 07, 2009 9:54 AM
To: arslist@ARSLIST.ORG
Subject: OT: My New Job!

 

Listers, friends, and former colleagues

 

My long job search has ended :)

Next week, I start a new position with THE University of Texas! (here in
Austin).

 

And while they do use Remedy somewhere on campus, I will not.

I will be using every other skill I have used over the last 12 or so
years of Remedy development and consulting.

All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management

 

Thanks to everyone who helped in my job search!  It was very nice to
know that so many people, friends and strangers alike, 

were willing to reach out and help.

 

Thank you, and goodnight!

 

 

Mark Blankenship

The University of Texas

Office of Information Management and Analysis

(I'm the guy with the big s**t eating grin on his face)

 

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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

2009-01-07 Thread Joe DeSouza

Short term vision over a long term one.. does that sound familiar?

Joe

** 

From: Guillaume Rheault guilla...@dcshq.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 7, 2009 9:59:33 AM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

Oracle does not think this way
Oracle OpenWorld 2009 will take place as usual. They have three main events in 
2009:

Latin America: March 10-12
Tokyo: April 22-24
San Francisco: October 11-15

http://www.oracle.com/openworld/2008/index.html

So my point is, it all depends on what a company and its customers and partners 
expect from its conference.
If you only view this as a cost burden, you may as well cancel it altogether. 
If you view this as big opportunity to drive business, then you go ahead with 
it and make sure you meet the expectations.

-Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Chapin, John
Sent: Tue 01/06/09 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

I doubt that the decision was more complicated than comparing cost of event 
with projected attendance.  The cost of the event probably has not changed 
significantly, but the projected attendance must be way, way down.  Lots of 
companies have travel restrictions because of the horrible condition of the 
economy.  Spending any amount of money on conventions just doesn't fly these 
days.

From: Action Request System discussion list(ARSList)

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Re: OT: My New Job!

2009-01-07 Thread Remedy Maniac

**




I have always been impressed and jealous :-D because of your work at
http://itsm.unt.edu/index.htm
That's your baby, isn't it ?!?
People who hire you for something else cannot be mistaking

Serouche


Mark wrote:
**
  
  
  Thanks, but I already live in
Austin! almost 19 years now...
  and Yes, it is a fantastic city,
with a fantastic University! (can you tell I'm excited)
  
  Thanks to everyone for the well
wishes... maybe I'll just go digest for a while so I don't have to go
cold turkey on the list.
  
  Mark
  
  
  From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On
Behalf Of Rick Cook
  Sent: Wednesday, January 07, 2009 9:27 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: OT: My New Job!
  
  
**
  
Congrats, Mark!
  
Hope you enjoy Austin. I hear its a nice city. Its been great having
you here on the list. 
  
Rick
  Sent from my Verizon Wireless BlackBerry
  
  
  From:
Mark 
  Date: Wed, 7 Jan 2009 08:54:19 -0600
  To: arslist@ARSLIST.ORG
  Subject: OT: My New Job!
  
  Listers, friends, and former colleagues
  
  My long job search has ended :)
  Next week, I start a new position with THE
University of Texas! (here in Austin).
  
  And while they do use Remedy somewhere on
campus, I will not.
  I will be using every other skill I have used
over the last 12 or so years of Remedy development and consulting.
  All of the project lead/coordinating,
requirements gathering, solution design, consensus building, customer
management
  
  Thanks to everyone who helped in my job search!
It was very nice to know that so many people, friends and strangers
alike, 
  were willing to reach out and help.
  
  Thank you, and goodnight!
  
  
  Mark Blankenship
  The University of Texas
  Office of Information Management and Analysis
  (I'm the guy with the big s**t eating grin on
his face)
  
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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Answers Are" html___




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Re: OT: My New Job!

2009-01-07 Thread Mark

Nope, sorry.  While, as a consultant, I have done a lot of work for
different companies, UNT is not one of them. (Starbucks, 24 hour fitness,
Verizon, Verizon again, Motorola, DC Public Schools, many others)
The only work I did at UNT, was back when it was NTSU and all of my work
consisted of various disorderly and drunken activities, with a heavy portion
of debauchery.
 
Actually I think UNT was Christopher Strauss and can't remember, I think
he went up to the Northwest. 
 
Mark
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Wednesday, January 07, 2009 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!


** I have always been impressed and jealous :-D because of your work at
http://itsm.unt.edu/index.htm
That's your baby, isn't it ?!?
People who hire you for something else cannot be mistaking

Serouche


Mark wrote: 

** 
Thanks, but I already live in Austin! almost 19 years now...
and Yes, it is a fantastic city, with a fantastic University!  (can you tell
I'm excited)
 
Thanks to everyone for the well wishes... maybe I'll just go digest for a
while so I don't have to go cold turkey on the list.
 
Mark

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, January 07, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!


** 
Congrats, Mark!

Hope you enjoy Austin. I hear its a nice city. Its been great having you
here on the list. 

Rick 

Sent from my Verizon Wireless BlackBerry



  _  

From: Mark 
Date: Wed, 7 Jan 2009 08:54:19 -0600
To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: OT: My New Job!

Listers, friends, and former colleagues
 
My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in
Austin).
 
And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years
of Remedy development and consulting.
All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management
 
Thanks to everyone who helped in my job search!  It was very nice to know
that so many people, friends and strangers alike, 
were willing to reach out and help.
 
Thank you, and goodnight!
 
 
Mark Blankenship
The University of Texas
Office of Information Management and Analysis
(I'm the guy with the big s**t eating grin on his face)
 
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Are html___ 


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Re: OT: My New Job!

2009-01-07 Thread Axton

I was at UNT with Chris from 2002-2004.  I went to Atlanta from 2004-2008,
Now I am in Houston with BMC.  If I am ever in Austin, I will look you up if
you are up for a beer and maybe some disorderly and drunken activities.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Jan 7, 2009 at 9:48 AM, Mark m...@mainhelpdesk.com wrote:

 ** Nope, sorry.  While, as a consultant, I have done a lot of work for
 different companies, UNT is not one of them. (Starbucks, 24 hour fitness,
 Verizon, Verizon again, Motorola, DC Public Schools, many others)
 The only work I did at UNT, was back when it was NTSU and all of my
 work consisted of various disorderly and drunken activities, with a heavy
 portion of debauchery.

 Actually I think UNT was Christopher Strauss and can't remember, I
 think he went up to the Northwest.

 Mark

  --
  *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Remedy Maniac
 *Sent:* Wednesday, January 07, 2009 9:40 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OT: My New Job!

 ** I have always been impressed and jealous :-D because of your work at
 http://itsm.unt.edu/index.htm

 That's your baby, isn't it ?!?
 People who hire you for something else cannot be mistaking

 Serouche


 Mark wrote:

 ** Thanks, but I already live in Austin! almost 19 years now...
 and Yes, it is a fantastic city, with a fantastic University!  (can you
 tell I'm excited)

 Thanks to everyone for the well wishes... maybe I'll just go digest for a
 while so I don't have to go cold turkey on the list.

 Mark

  --
 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
 *Sent:* Wednesday, January 07, 2009 9:27 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OT: My New Job!

 ** Congrats, Mark!

 Hope you enjoy Austin. I hear its a nice city. Its been great having you
 here on the list.

 Rick

 Sent from my Verizon Wireless BlackBerry

 --
 *From*: Mark
 *Date*: Wed, 7 Jan 2009 08:54:19 -0600
 *To*: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
 *Subject*: OT: My New Job!
 Listers, friends, and former colleagues

 My long job search has ended :)
 Next week, I start a new position with THE University of Texas! (here in
 Austin).

 And while they do use Remedy somewhere on campus, I will not.
 I will be using every other skill I have used over the last 12 or so years
 of Remedy development and consulting.
 All of the project lead/coordinating, requirements gathering, solution
 design, consensus building, customer management

 Thanks to everyone who helped in my job search!  It was very nice to know
 that so many people, friends and strangers alike,
 were willing to reach out and help.

 Thank you, and goodnight!


 Mark Blankenship
 The University of Texas
 Office of Information Management and Analysis
 (I'm the guy with the big s**t eating grin on his face)

 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
 Are html___


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Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Grooms, Frederick W

It is possible to do using some javascript.  Do a Google search for
javascript mouse pointer and you should be able to find the javascript
to do the change.  In your Active Links you will have to add (when the
client type is web) a Run Process action to execute the javascript to
change the cursor (and change it back when finished).

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, January 07, 2009 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working
on a form

No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon
used for loading of forms. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Mid Tier: how to show Hour glass when Active Link working on a
form

Hi: I have a form with a few ALs. When a user types a value into a field
and
hits the enter key, these active links run to get some additional data
and
populate a few other fields. While the AL runs, I want the mouse pointer
on
the web client to change to a hour glass to indicate Remedy is doing
something. Is this something that is configurable?

Thanks

--
Thank you,
RaVi

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Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Ravi

Is that busy icon something that I need to configure in mid-tier?  Did 
not find anything in the mid tier document. I am on 7.1 mid-tier.

LJ Longwing wrote:

No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon
used for loading of forms. 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Mid Tier: how to show Hour glass when Active Link working on a form

Hi: I have a form with a few ALs. When a user types a value into a field and
hits the enter key, these active links run to get some additional data and
populate a few other fields. While the AL runs, I want the mouse pointer on
the web client to change to a hour glass to indicate Remedy is doing
something. Is this something that is configurable?

Thanks

--
Thank you,
RaVi


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--
Thank you,
RaVi

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Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread LJ Longwing

Sorry I misspoke...I was speaking of 'within remedy'...but yes...there are
many things available when you step outside the remedy box. :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a
form

It is possible to do using some javascript.  Do a Google search for
javascript mouse pointer and you should be able to find the javascript to do
the change.  In your Active Links you will have to add (when the client type
is web) a Run Process action to execute the javascript to change the cursor
(and change it back when finished).

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, January 07, 2009 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a
form

No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon
used for loading of forms. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Mid Tier: how to show Hour glass when Active Link working on a form

Hi: I have a form with a few ALs. When a user types a value into a field and
hits the enter key, these active links run to get some additional data and
populate a few other fields. While the AL runs, I want the mouse pointer on
the web client to change to a hour glass to indicate Remedy is doing
something. Is this something that is configurable?

Thanks

--
Thank you,
RaVi

___
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Re: OT: My New Job!

2009-01-07 Thread Mark

AXTON!  Your him!
Absolutely, we have beer here! plenty
wonder why I thought you went north?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, January 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!

** I was at UNT with Chris from 2002-2004.  I went to Atlanta from
2004-2008, Now I am in Houston with BMC.  If I am ever in Austin, I will
look you up if you are up for a beer and maybe some disorderly and drunken
activities.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Jan 7, 2009 at 9:48 AM, Mark m...@mainhelpdesk.com wrote:

** 
Nope, sorry.  While, as a consultant, I have done a lot of work for
different companies, UNT is not one of them. (Starbucks, 24 hour fitness,
Verizon, Verizon again, Motorola, DC Public Schools, many others)
The only work I did at UNT, was back when it was NTSU and all of my work
consisted of various disorderly and drunken activities, with a heavy portion
of debauchery.

Actually I think UNT was Christopher Strauss and can't remember, I think
he went up to the Northwest. 

Mark

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Wednesday, January 07, 2009 9:40 AM 

To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!

** I have always been impressed and jealous :-D because of your work at
http://itsm.unt.edu/index.htm 

That's your baby, isn't it ?!?
People who hire you for something else cannot be mistaking

Serouche

Mark wrote: 

** 
Thanks, but I already live in Austin! almost 19 years now...
and Yes, it is a fantastic city, with a fantastic University!  (can you tell
I'm excited)

Thanks to everyone for the well wishes... maybe I'll just go digest for a
while so I don't have to go cold turkey on the list.

Mark

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, January 07, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!

** Congrats, Mark!

Hope you enjoy Austin. I hear its a nice city. Its been great having you
here on the list. 

Rick 

Sent from my Verizon Wireless BlackBerry

  _  

From: Mark 
Date: Wed, 7 Jan 2009 08:54:19 -0600
To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: OT: My New Job!

Listers, friends, and former colleagues

My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in
Austin).

And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years
of Remedy development and consulting.
All of the project lead/coordinating, requirements gathering, solution
design, consensus building, customer management

Thanks to everyone who helped in my job search!  It was very nice to know
that so many people, friends and strangers alike, 
were willing to reach out and help.

Thank you, and goodnight!

Mark Blankenship
The University of Texas
Office of Information Management and Analysis
(I'm the guy with the big s**t eating grin on his face)

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Are html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread LJ Longwing

No it comes pre-configured.  Check page 115 of the mid-tier manual titled
'modifying the wait cursor' 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a
form

Is that busy icon something that I need to configure in mid-tier?  Did not
find anything in the mid tier document. I am on 7.1 mid-tier.
LJ Longwing wrote:
 No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' 
 icon used for loading of forms.

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Ravi
 Sent: Wednesday, January 07, 2009 4:44 AM
 To: arslist@ARSLIST.ORG
 Subject: Mid Tier: how to show Hour glass when Active Link working on 
 a form

 Hi: I have a form with a few ALs. When a user types a value into a 
 field and hits the enter key, these active links run to get some 
 additional data and populate a few other fields. While the AL runs, I 
 want the mouse pointer on the web client to change to a hour glass to 
 indicate Remedy is doing something. Is this something that is
configurable?

 Thanks

 --
 Thank you,
 RaVi

 __
 __
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor:
 www.rmsportal.com ARSlist: Where the Answers Are

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 Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

--
Thank you,
RaVi

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Re: OT: My New Job!

2009-01-07 Thread Axton

I was at New York Life Insurance, which probably gives the impression of 'up
north'.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Jan 7, 2009 at 10:17 AM, Mark m...@mainhelpdesk.com wrote:

 ** AXTON!  Your him!
 Absolutely, we have beer here! plenty
 wonder why I thought you went north?

  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Axton
 *Sent:* Wednesday, January 07, 2009 10:06 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OT: My New Job!

 ** I was at UNT with Chris from 2002-2004.  I went to Atlanta from
 2004-2008, Now I am in Houston with BMC.  If I am ever in Austin, I will
 look you up if you are up for a beer and maybe some disorderly and drunken
 activities.


 Axton Grams

 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.

 On Wed, Jan 7, 2009 at 9:48 AM, Mark m...@mainhelpdesk.com wrote:

 ** Nope, sorry.  While, as a consultant, I have done a lot of work for
 different companies, UNT is not one of them. (Starbucks, 24 hour fitness,
 Verizon, Verizon again, Motorola, DC Public Schools, many others)
 The only work I did at UNT, was back when it was NTSU and all of my
 work consisted of various disorderly and drunken activities, with a heavy
 portion of debauchery.

 Actually I think UNT was Christopher Strauss and can't remember, I
 think he went up to the Northwest.

 Mark

  --
  *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Remedy Maniac
 *Sent:* Wednesday, January 07, 2009 9:40 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OT: My New Job!

 ** I have always been impressed and jealous :-D because of your work at
 http://itsm.unt.edu/index.htm

 That's your baby, isn't it ?!?
 People who hire you for something else cannot be mistaking

 Serouche


 Mark wrote:

 ** Thanks, but I already live in Austin! almost 19 years now...
 and Yes, it is a fantastic city, with a fantastic University!  (can you
 tell I'm excited)

 Thanks to everyone for the well wishes... maybe I'll just go digest for a
 while so I don't have to go cold turkey on the list.

 Mark

  --
 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick
 Cook
 *Sent:* Wednesday, January 07, 2009 9:27 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OT: My New Job!

 ** Congrats, Mark!

 Hope you enjoy Austin. I hear its a nice city. Its been great having you
 here on the list.

 Rick

 Sent from my Verizon Wireless BlackBerry

 --
 *From*: Mark
 *Date*: Wed, 7 Jan 2009 08:54:19 -0600
 *To*: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
 *Subject*: OT: My New Job!
 Listers, friends, and former colleagues

 My long job search has ended :)
 Next week, I start a new position with THE University of Texas! (here in
 Austin).

 And while they do use Remedy somewhere on campus, I will not.
 I will be using every other skill I have used over the last 12 or so years
 of Remedy development and consulting.
 All of the project lead/coordinating, requirements gathering, solution
 design, consensus building, customer management

 Thanks to everyone who helped in my job search!  It was very nice to know
 that so many people, friends and strangers alike,
 were willing to reach out and help.

 Thank you, and goodnight!


 Mark Blankenship
 The University of Texas
 Office of Information Management and Analysis
 (I'm the guy with the big s**t eating grin on his face)

 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
 Are html___


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 html___
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 html___


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 html___
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Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Easter, David

Also note that the wait cursor appears for specific situations.  From
the What's New in 7.1.00 documentation:

Users will see a wait cursor for the following actions:

 Submit
 Modify
 ModifyAll
 Search
 Table Refresh

Additionally, users will see a Loading... message when a page is
loading. 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, January 07, 2009 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working
on a form

No it comes pre-configured.  Check page 115 of the mid-tier manual
titled 'modifying the wait cursor' 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working
on a form

Is that busy icon something that I need to configure in mid-tier?  Did
not find anything in the mid tier document. I am on 7.1 mid-tier.
LJ Longwing wrote:
 No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' 
 icon used for loading of forms.

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Ravi
 Sent: Wednesday, January 07, 2009 4:44 AM
 To: arslist@ARSLIST.ORG
 Subject: Mid Tier: how to show Hour glass when Active Link working on 
 a form

 Hi: I have a form with a few ALs. When a user types a value into a 
 field and hits the enter key, these active links run to get some 
 additional data and populate a few other fields. While the AL runs, I 
 want the mouse pointer on the web client to change to a hour glass to 
 indicate Remedy is doing something. Is this something that is
configurable?

 Thanks

 --
 Thank you,
 RaVi

 __
 __
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor:
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 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

   


--
Thank you,
RaVi



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Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Shoemaker, Gary

 
I have tried this in past and I can get the hourglass to appear.   I have some 
set fields that also need to happen from the active links.  What happens is 
that the set fields are set and then the run process fires which gives the hour 
glass after the set fields are done which take some time due to the lookups.  I 
have tried to have 2 active links with the first active link to only have the 
JavaScript, but the set fields fire first.

Is there a way to force the run process to fire first like you would with a 
filter using `!

Gary Shoemaker 
Sandia National Laboratories 


However beautiful the strategy, you should occasionally look at the results. 
Sir Winston Churchill




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form

It is possible to do using some javascript.  Do a Google search for javascript 
mouse pointer and you should be able to find the javascript to do the change.  
In your Active Links you will have to add (when the client type is web) a Run 
Process action to execute the javascript to change the cursor (and change it 
back when finished).

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, January 07, 2009 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form

No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used 
for loading of forms. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Mid Tier: how to show Hour glass when Active Link working on a form

Hi: I have a form with a few ALs. When a user types a value into a field and 
hits the enter key, these active links run to get some additional data and 
populate a few other fields. While the AL runs, I want the mouse pointer on the 
web client to change to a hour glass to indicate Remedy is doing something. Is 
this something that is configurable?

Thanks

--
Thank you,
RaVi

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Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Marc Simmons

Instead of using a 'run process', use a 'Set Field' action into a field
using $PROCESS$.  This will force the Active Link to have to wait for the
$PROCESS$ to return a value from the process that this action is trying to
execute.

Marc Simmons

On Wed, Jan 7, 2009 at 12:45 PM, Shoemaker, Gary gsho...@sandia.gov wrote:


 I have tried this in past and I can get the hourglass to appear.   I have
 some set fields that also need to happen from the active links.  What
 happens is that the set fields are set and then the run process fires which
 gives the hour glass after the set fields are done which take some time due
 to the lookups.  I have tried to have 2 active links with the first active
 link to only have the JavaScript, but the set fields fire first.

 Is there a way to force the run process to fire first like you would with a
 filter using `!

 Gary Shoemaker
 Sandia National Laboratories


 However beautiful the strategy, you should occasionally look at the
 results.
Sir Winston Churchill




 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Grooms, Frederick W
 Sent: Wednesday, January 07, 2009 9:07 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a
 form

 It is possible to do using some javascript.  Do a Google search for
 javascript mouse pointer and you should be able to find the javascript to do
 the change.  In your Active Links you will have to add (when the client type
 is web) a Run Process action to execute the javascript to change the cursor
 (and change it back when finished).

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of LJ Longwing
 Sent: Wednesday, January 07, 2009 9:03 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a
 form

 No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon
 used for loading of forms.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Ravi
 Sent: Wednesday, January 07, 2009 4:44 AM
 To: arslist@ARSLIST.ORG
 Subject: Mid Tier: how to show Hour glass when Active Link working on a
 form

 Hi: I have a form with a few ALs. When a user types a value into a field
 and hits the enter key, these active links run to get some additional data
 and populate a few other fields. While the AL runs, I want the mouse pointer
 on the web client to change to a hour glass to indicate Remedy is doing
 something. Is this something that is configurable?

 Thanks

 --
 Thank you,
 RaVi


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-- 
Marc Simmons
Remedy Administrator

Everyday above ground is a good day... the rest is a choice!

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Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each
table refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary


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Re: Active Link works on dev; not on prod

2009-01-07 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE

Permissions?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

** 

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each
table refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary

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Re: Active Link works on dev; not on prod

2009-01-07 Thread Grooms, Frederick W

I thought setting an Integer field equal to a table puts the row number
of the currently selected row into the Integer field

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

 

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each
table refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary

 

 


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Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH

Testing on my admin account :)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCCE
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

Permissions?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

** 

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each
table refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary

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Re: OT: My New Job!

2009-01-07 Thread McClure, Don

I can confirm:  Christopher Strauss is at UNT-should be back Monday  12 Jan.  
His office is across the hall from mine...


Don W. McClure, P.E.
Applications Manager, Call Tracking Administration
University of North Texas
dwmac  (at)  unt (dot) edu


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark
Sent: Wednesday, January 07, 2009 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!

**
Nope, sorry.  While, as a consultant, I have done a lot of work for different 
companies, UNT is not one of them. (Starbucks, 24 hour fitness, Verizon, 
Verizon again, Motorola, DC Public Schools, many others)
The only work I did at UNT, was back when it was NTSU and all of my work 
consisted of various disorderly and drunken activities, with a heavy portion of 
debauchery.

Actually I think UNT was Christopher Strauss and can't remember, I think he 
went up to the Northwest.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Wednesday, January 07, 2009 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!
** I have always been impressed and jealous :-D because of your work at 
http://itsm.unt.edu/index.htm
That's your baby, isn't it ?!?
People who hire you for something else cannot be mistaking

Serouche


Mark wrote:
**
Thanks, but I already live in Austin! almost 19 years now...
and Yes, it is a fantastic city, with a fantastic University!  (can you tell 
I'm excited)

Thanks to everyone for the well wishes... maybe I'll just go digest for a while 
so I don't have to go cold turkey on the list.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, January 07, 2009 9:27 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: OT: My New Job!
** Congrats, Mark!

Hope you enjoy Austin. I hear its a nice city. Its been great having you here 
on the list.

Rick

Sent from my Verizon Wireless BlackBerry


From: Mark
Date: Wed, 7 Jan 2009 08:54:19 -0600
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: OT: My New Job!

Listers, friends, and former colleagues

My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in 
Austin).

And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years of 
Remedy development and consulting.
All of the project lead/coordinating, requirements gathering, solution design, 
consensus building, customer management

Thanks to everyone who helped in my job search!  It was very nice to know that 
so many people, friends and strangers alike,
were willing to reach out and help.

Thank you, and goodnight!


Mark Blankenship
The University of Texas
Office of Information Management and Analysis
(I'm the guy with the big s**t eating grin on his face)

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Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH

Okay, you led me to the answer.

On dev, the default for the field used in the EXTERNAL() call for the
table qualification would result in 1 ticket, and it was by default
highlighted. So, whenever I changed the menu, which would in turn change
the value in the field referenced in the EXTERNAL() call, it would
update the table, and would keep that same ticket highlighted. That
ticket happened to always be the last ticket in the table, so I was
getting the number of rows, essentially.

Now, on production, there were no records returned by the default
EXTERNAL() value. So, whenever I changed the field that the EXTERNAL()
referenced, and the table refreshed, no records were highlighted, and
that gave me a value of 0 for the table field.

I will do some table looping or something to get a count. I wish I could
use a ROWCOUNT('Table Field') function or something.

Gary 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 

I thought setting an Integer field equal to a table puts the row number
of the currently selected row into the Integer field

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

 

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each
table refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary

 

 

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Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH

The solution; use the $LASTCOUNT$ keyword. Since I'm running it
immediately after refreshing the table, it should always pull the
correct count.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 

I thought setting an Integer field equal to a table puts the row number
of the currently selected row into the Integer field

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

 

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each
table refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary

 

 

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Re: Active Link works on dev; not on prod

2009-01-07 Thread Joe DeSouza

Gary,

You can get a count by running a direct SQL against the view of the form that 
table field is built on using the same condition as in the table field.. Select 
count(*) from view_name where condition

Joe





From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 7, 2009 4:11:59 PM
Subject: Re: Active Link works on dev; not on prod

Okay, you led me to the answer.

On dev, the default for the field used in the EXTERNAL() call for the table 
qualification would result in 1 ticket, and it was by default highlighted. So, 
whenever I changed the menu, which would in turn change the value in the field 
referenced in the EXTERNAL() call, it would update the table, and would keep 
that same ticket highlighted. That ticket happened to always be the last ticket 
in the table, so I was getting the number of rows, essentially.

Now, on production, there were no records returned by the default EXTERNAL() 
value. So, whenever I changed the field that the EXTERNAL() referenced, and the 
table refreshed, no records were highlighted, and that gave me a value of 0 for 
the table field.

I will do some table looping or something to get a count. I wish I could use a 
ROWCOUNT('Table Field') function or something.

Gary 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 

I thought setting an Integer field equal to a table puts the row number of the 
currently selected row into the Integer field

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

So, I just developed a form and some active links on dev, then imported them 
into prod, and one of the ALs doesn't work.

So, the active link does a set fields. It sets 'Ticket Count' =$tbl_Tickets$

On dev, this will set the Ticket Count integer field to the number of records 
in the tbl_Tickets table.

This works fine in dev, but not in prod. Below are the logs from each table 
refresh:

Dev:

WFLG /* Wed Jan 07 2009 14:35:26 */
WFLG Workflow Trace Log -- ON
ACTL /* Wed Jan 07 2009 14:35:28 */
ACTL Start active link processing -- Operation - On Menu Choice
ACTL    For Schema - HD: My Stats
ACTL    Linked to field - Table Properties: (536870936)
ACTL    On screen type - CREATE
ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Fields
ACTL            Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 
'Create Date' = 04/01/2008)
ACTL Checking HD: MS: Refresh tbl_My Tickets (50)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Characteristics
ACTL            For field -- Tickets (536870932)
ACTL              Refresh field
ACTL          1: Set Fields
ACTL            Ticket Count: (536870937) = 21
ACTL /* Wed Jan 07 2009 14:35:28 */
ACTL Stop active link processing - On Menu Choice
WFLG /* Wed Jan 07 2009 14:35:34 */
WFLG Workflow Trace Log -- OFF

Prod:

WFLG /* Wed Jan 07 2009 14:34:54 */
WFLG Workflow Trace Log -- ON
ACTL /* Wed Jan 07 2009 14:35:02 */
ACTL Start active link processing -- Operation - On Menu Choice
ACTL    For Schema - HD: My Stats
ACTL    Linked to field - Table Properties: (536870936)
ACTL    On screen type - CREATE
ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Fields
ACTL            Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 
'Create Date' = 04/01/2008)
ACTL Checking HD: MS: Refresh tbl_My Tickets (50)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Characteristics
ACTL            For field -- Tickets (536870932)
ACTL              Refresh field
ACTL          1: Set Fields
ACTL            Ticket Count: (536870937) = 0
ACTL /* Wed Jan 07 2009 14:35:03 */
ACTL Stop active link processing - On Menu Choice
WFLG /* Wed Jan 07 2009 14:35:09 */
WFLG Workflow Trace Log - OFF


Any help is greatly appreciated.

Gary




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Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH

Yeah, but the condition will change based on what the user chooses from
a menu. I'm using EXTERNAL() in the table qual, and don't want to deal
with maintaining all of the direct SQL version of the remedy searches
from which the user could potentially pull.

I used $LASTCOUNT$.

If that would't have worked, I would have had to have used an active
link to call an active link guide to call an active link that would
increment a counter. Add in table looping, and it should work too.


Thanks,

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, January 07, 2009 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 
Gary,
 
You can get a count by running a direct SQL against the view of the form
that table field is built on using the same condition as in the table
field.. Select count(*) from view_name where condition
 
Joe




From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
gary.opela@tinker.af.mil
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 7, 2009 4:11:59 PM
Subject: Re: Active Link works on dev; not on prod

Okay, you led me to the answer.

On dev, the default for the field used in the EXTERNAL() call for the
table qualification would result in 1 ticket, and it was by default
highlighted. So, whenever I changed the menu, which would in turn change
the value in the field referenced in the EXTERNAL() call, it would
update the table, and would keep that same ticket highlighted. That
ticket happened to always be the last ticket in the table, so I was
getting the number of rows, essentially.

Now, on production, there were no records returned by the default
EXTERNAL() value. So, whenever I changed the field that the EXTERNAL()
referenced, and the table refreshed, no records were highlighted, and
that gave me a value of 0 for the table field.

I will do some table looping or something to get a count. I wish I could
use a ROWCOUNT('Table Field') function or something.

Gary 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 

I thought setting an Integer field equal to a table puts the row number
of the currently selected row into the Integer field

Fred

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.

So, the active link does a set fields. It sets 'Ticket Count'
=$tbl_Tickets$

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

This works fine in dev, but not in prod. Below are the logs from each
table refresh:

Dev:

WFLG /* Wed Jan 07 2009 14:35:26 */
WFLG Workflow Trace Log -- ON
ACTL /* Wed Jan 07 2009 14:35:28 */
ACTL Start active link processing -- Operation - On Menu Choice
ACTLFor Schema - HD: My Stats
ACTLLinked to field - Table Properties: (536870936)
ACTLOn screen type - CREATE
ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)
ACTL- Passed qualification -- perform if actions
ACTL  0: Set Fields
ACTLTable Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)
ACTL Checking HD: MS: Refresh tbl_My Tickets (50)
ACTL- Passed qualification -- perform if actions
ACTL  0: Set Characteristics
ACTLFor field -- Tickets (536870932)
ACTL  Refresh field
ACTL  1: Set Fields
ACTLTicket Count: (536870937) = 21
ACTL /* Wed Jan 07 2009 14:35:28 */
ACTL Stop active link processing - On Menu Choice
WFLG /* Wed Jan 07 2009 14:35:34 */
WFLG Workflow Trace Log -- OFF

Prod:

WFLG /* Wed Jan 07 2009 14:34:54 */
WFLG Workflow Trace Log -- ON
ACTL /* Wed Jan 07 2009 14:35:02 */
ACTL Start active link processing -- Operation - On Menu Choice
ACTLFor Schema - HD: My Stats
ACTLLinked to field - Table Properties: (536870936)
ACTLOn screen type - CREATE
ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)
ACTL- Passed qualification -- perform if actions
ACTL  0: Set Fields
ACTLTable Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)
ACTL Checking HD: MS: Refresh tbl_My Tickets (50)
ACTL- Passed qualification -- perform if actions
ACTL  0: Set Characteristics
ACTLFor field -- Tickets (536870932)
ACTL  Refresh field
ACTL  1: Set Fields
ACTLTicket Count: (536870937) =

Re: Active Link works on dev; not on prod

2009-01-07 Thread Greg Donalson

Hi Gary,

You can always do  'Ticket Count' = COLCOUNT($tbl_Tickets$).  I would
suggest using this - I do not like to rely on LASTCOUNT.

Greg Donalson
Schlumberger
 
Desk - 713-513-2331
Cell - 281-515-6538

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately
after refreshing the table, it should always pull the correct count.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 

I thought setting an Integer field equal to a table puts the row number of
the currently selected row into the Integer field

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

 

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported them
into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each table
refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary

 

 

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html___ 


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Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH

Hey, that looks like it might just work. I don't know why they don't
call it ROWCOUNT.

From the 6.3 documentation:

COLCOUNT 
(column) or (table)
int 

For a table or results list field, returns the total
number of rows.
For a column field, returns the total number of
non-NULL rows in a given column.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Greg Donalson
Sent: Wednesday, January 07, 2009 3:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

Hi Gary,

You can always do  'Ticket Count' = COLCOUNT($tbl_Tickets$).  I would
suggest using this - I do not like to rely on LASTCOUNT.

Greg Donalson
Schlumberger
 
Desk - 713-513-2331
Cell - 281-515-6538

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

The solution; use the $LASTCOUNT$ keyword. Since I'm running it
immediately
after refreshing the table, it should always pull the correct count.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 

I thought setting an Integer field equal to a table puts the row number
of
the currently selected row into the Integer field

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

 

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

 

So, I just developed a form and some active links on dev, then imported
them
into prod, and one of the ALs doesn't work.

 

So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$

 

On dev, this will set the Ticket Count integer field to the number of
records in the tbl_Tickets table.

 

This works fine in dev, but not in prod. Below are the logs from each
table
refresh:

 

Dev:

 

WFLG /* Wed Jan 07 2009 14:35:26 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 21

ACTL /* Wed Jan 07 2009 14:35:28 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:34 */

WFLG Workflow Trace Log -- OFF

 

Prod:

 

WFLG /* Wed Jan 07 2009 14:34:54 */

WFLG Workflow Trace Log -- ON

ACTL /* Wed Jan 07 2009 14:35:02 */

ACTL Start active link processing -- Operation - On Menu Choice

ACTL For Schema - HD: My Stats

ACTL Linked to field - Table Properties: (536870936)

ACTL On screen type - CREATE

ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Fields

ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND
( 'Create Date' = 04/01/2008)

ACTL Checking HD: MS: Refresh tbl_My Tickets (50)

ACTL - Passed qualification -- perform if actions

ACTL  0: Set Characteristics

ACTL For field -- Tickets (536870932)

ACTL   Refresh field

ACTL  1: Set Fields

ACTL Ticket Count: (536870937) = 0

ACTL /* Wed Jan 07 2009 14:35:03 */

ACTL Stop active link processing - On Menu Choice

WFLG /* Wed Jan 07 2009 14:35:09 */

WFLG Workflow Trace Log - OFF

 

 

Any help is greatly appreciated.

 

Gary

 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 



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Sponsor:
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Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

2009-01-07 Thread Jeff Lockemy (Northrop Grumman Mission Systems)

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 11:00pm   Registration, Networking

12:00am - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 


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JIB-CSC.pdf
Description: Adobe PDF document

Re: Active Link works on dev; not on prod

2009-01-07 Thread Joe DeSouza

Does LASTCOUNT and COLCOUNT($ID$) work correctly when table chunking is enabled?

I don't remember so just thinking out loud here before you think its the 
solution..

Joe




From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 7, 2009 4:29:56 PM
Subject: Re: Active Link works on dev; not on prod

Hey, that looks like it might just work. I don't know why they don't call it 
ROWCOUNT.

From the 6.3 documentation:

COLCOUNT 
(column) or (table)
int 

For a table or results list field, returns the total number of rows.
For a column field, returns the total number of non-NULL rows in a given column.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Greg Donalson
Sent: Wednesday, January 07, 2009 3:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

Hi Gary,

You can always do  'Ticket Count' = COLCOUNT($tbl_Tickets$).  I would suggest 
using this - I do not like to rely on LASTCOUNT.

Greg Donalson
Schlumberger

Desk - 713-513-2331
Cell - 281-515-6538

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately 
after refreshing the table, it should always pull the correct count.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

** 

I thought setting an Integer field equal to a table puts the row number of the 
currently selected row into the Integer field

Fred

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod

AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer

So, I just developed a form and some active links on dev, then imported them 
into prod, and one of the ALs doesn't work.

So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$

On dev, this will set the Ticket Count integer field to the number of records 
in the tbl_Tickets table.

This works fine in dev, but not in prod. Below are the logs from each table 
refresh:

Dev:

WFLG /* Wed Jan 07 2009 14:35:26 */
WFLG Workflow Trace Log -- ON
ACTL /* Wed Jan 07 2009 14:35:28 */
ACTL Start active link processing -- Operation - On Menu Choice
ACTL    For Schema - HD: My Stats
ACTL    Linked to field - Table Properties: (536870936)
ACTL    On screen type - CREATE
ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Fields
ACTL            Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 
'Create Date' = 04/01/2008)
ACTL Checking HD: MS: Refresh tbl_My Tickets (50)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Characteristics
ACTL            For field -- Tickets (536870932)
ACTL              Refresh field
ACTL          1: Set Fields
ACTL            Ticket Count: (536870937) = 21
ACTL /* Wed Jan 07 2009 14:35:28 */
ACTL Stop active link processing - On Menu Choice
WFLG /* Wed Jan 07 2009 14:35:34 */
WFLG Workflow Trace Log -- OFF

Prod:

WFLG /* Wed Jan 07 2009 14:34:54 */
WFLG Workflow Trace Log -- ON
ACTL /* Wed Jan 07 2009 14:35:02 */
ACTL Start active link processing -- Operation - On Menu Choice
ACTL    For Schema - HD: My Stats
ACTL    Linked to field - Table Properties: (536870936)
ACTL    On screen type - CREATE
ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Fields
ACTL            Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 
'Create Date' = 04/01/2008)
ACTL Checking HD: MS: Refresh tbl_My Tickets (50)
ACTL    - Passed qualification -- perform if actions
ACTL          0: Set Characteristics
ACTL            For field -- Tickets (536870932)
ACTL              Refresh field
ACTL          1: Set Fields
ACTL            Ticket Count: (536870937) = 0
ACTL /* Wed Jan 07 2009 14:35:03 */
ACTL Stop active link processing - On Menu Choice
WFLG /* Wed Jan 07 2009 14:35:09 */
WFLG Workflow Trace Log - OFF

Any help is greatly appreciated.

Gary




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Message on Approval Console

2009-01-07 Thread Sucharita SINGHAL

Hello All,

We are facing a problem while approving a request from 
'CHG:ChangeJoinAPDetailSignature' from web console..

When an approver updates the status of request to 'approved' and then saves it, 
he gets a message saying 'The record has been updated by another user since you 
retrieved it.Do you want to overwrite the changes made by another user.'

While if the same is done through native console, no such message comes and the 
record is saved.

Can anyone suggest the reason for the same and also the solution to avoid this 
message?

Thanks and regards
Sucharita

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