[asterisk-users] queue stats last reset date/time
Hello everybody,
is there any way to find out when the queue stats ('queue show' / AMI action
'QueueStatus') was last reset (by 'queue reset stats')? These counters would
make much more sense if I knew what timeframe they cover. ;)
--
marie
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Re: [asterisk-users] Queue Stats
On Fri, May 16, 2008 at 7:50 PM, Nicolás Gudiño [EMAIL PROTECTED] wrote: Hello, I have finally released the queue stats package to the public.. please go to: http://www.asternic.org/stats To get it or see the online demo. -- Nicolás Gudiño Buenos Aires - Argentina Nico, you are the man. First FOP and now this, great job. Thanks, Steve Totaro ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Stats
excellent contribution to the asterisk community andy congratulations Nicolas rickygm ... 2008/5/16 Nicolás Gudiño [EMAIL PROTECTED]: Hello, I have finally released the queue stats package to the public.. please go to: http://www.asternic.org/stats To get it or see the online demo. -- Nicolás Gudiño Buenos Aires - Argentina ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Stats
Hi Nicolas, Thank you so very much for this! (Also on behalf of a large group of Asterisk queue users, I'm sure!) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nicolás Gudiño Sent: May 16, 2008 7:50 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Queue Stats Hello, I have finally released the queue stats package to the public.. please go to: http://www.asternic.org/stats To get it or see the online demo. -- Nicolás Gudiño Buenos Aires - Argentina ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue Stats
Hello, I have finally released the queue stats package to the public.. please go to: http://www.asternic.org/stats To get it or see the online demo. -- Nicolás Gudiño Buenos Aires - Argentina ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue stats
Can anyone recommend a good commercial solution for queue statistics? ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ed Nuñez wrote: Can anyone recommend a good commercial solution for queue statistics? http://queuemetrics.loway.it/ - -- Kind Regards, Matt Riddell Director ___ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://feeds.venturevoip.com/AsteriskNews (Daily Asterisk News - rss) -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFG1ea0DQNt8rg0Kp4RAqlwAJ94aTwBccuYEfO8rRUWQd9bJVakMgCgt4cA q6DH4NZFflCgxgqe1KX5iko= =sCz/ -END PGP SIGNATURE- ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
What do you want? Maybe I can write it into ASTassistant. Scott http://www.astassistant.com - Original Message - From: Matt Riddell [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, August 29, 2007 2:35 PM Subject: Re: [asterisk-users] Queue stats -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ed Nuñez wrote: Can anyone recommend a good commercial solution for queue statistics? http://queuemetrics.loway.it/ - -- Kind Regards, Matt Riddell Director ___ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://feeds.venturevoip.com/AsteriskNews (Daily Asterisk News - rss) -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFG1ea0DQNt8rg0Kp4RAqlwAJ94aTwBccuYEfO8rRUWQd9bJVakMgCgt4cA q6DH4NZFflCgxgqe1KX5iko= =sCz/ -END PGP SIGNATURE- ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
Google for OrderlyQ or Queuemetrics. (in random order) Zoa Scott Wolfe wrote: What do you want? Maybe I can write it into ASTassistant. Scott http://www.astassistant.com - Original Message - From: Matt Riddell [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, August 29, 2007 2:35 PM Subject: Re: [asterisk-users] Queue stats -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ed Nuñez wrote: Can anyone recommend a good commercial solution for queue statistics? http://queuemetrics.loway.it/ - -- Kind Regards, Matt Riddell Director ___ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://feeds.venturevoip.com/AsteriskNews (Daily Asterisk News - rss) -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFG1ea0DQNt8rg0Kp4RAqlwAJ94aTwBccuYEfO8rRUWQd9bJVakMgCgt4cA q6DH4NZFflCgxgqe1KX5iko= =sCz/ -END PGP SIGNATURE- ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue stats
As a different approach, QueueMetrics includes a perl script that does the real-time uploading of queue_log data into a database. It is being used in a large number of high load installations worldwide, so I'd say it's a pretty proven solutions, and it's very lightweight. As an added bonus, it is able to upload multiple queue_log files into the same table, will do an auto-sync in case it is interrupted so that you can load data reliably in the case of a crash, will post heartbeat information and can even do some queue_log rewriting on-the-fly. You can find it at: http://queuemetrics.com/download/qloaderd-1.7.tar.gz - full instructions are enclosed in the tar package. It is free as in beer. I hope this helps l. On Sun, 29 Jul 2007 05:11:12 +0200, Anthony Francis [EMAIL PROTECTED] wrote: I am submitting a patch to the Bug tracker next week that will have a manager event fired alongside every queue log write. You can then send the queue information to the database in realtime if you have a manager interface script. If anyone is willing to test this patch once posted, I would appreciate it. Anthony -- Original Message -- From: Philipp Kempgen [EMAIL PROTECTED] Reply-To: Asterisk Users Mailing List - Non-Commercial Discussionasterisk-users@lists.digium.com Date: Sat, 28 Jul 2007 12:13:41 +0200 Jay Moore wrote (received 2007-07-28): My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. [message truncated] -- Loway Research - Home of QueueMetrics http://queuemetrics.com ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
Jay Moore wrote (received 2007-07-28): My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller falls into our 'music on hold' queue, a message is played and the caller hears our music on hold while the phones are rung again. 3) After 30 seconds, if the caller is still in our 'moh' queue, they drop out of queue and immediately re-enter the 'moh' queue again until the call is answered or the caller hangs up. So why drop them out of the queue? How can I find out how many calls are answered out of each queue during certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I can track how many times a call repeats the 'moh' queue. There are various ways to solve this. I would suggest to get familiar with the queue log (/var/log/asterisk/queue_log). You could use a script in whatever language you like to read that file. Or you could write a script to import the log entries into an SQL database. (There are some scripts around to do that, search for asterisk queue_log mysql.) Or you could call a custom logger script directly from the dialplan with TrySystem() for example. Another option would be to listen to events from the manager interface (AMI) but that's probably not what you are looking for. Hope that helps. Regards, Philipp Kempgen -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? - http://www.das-asterisk-buch.de My pick of the month: rfc 2822 3.6.5 Geschäftsführer: Stefan Wintermeyer Handelsregister: Neuwied B 14998 ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
Hello Jay, you may want to have a look at QueueMetrics - everything you're looking for is already there. :-) l. On Thu, 26 Jul 2007 16:37:56 +0200, Jay Moore [EMAIL PROTECTED] wrote: Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller falls into our 'music on hold' queue, a message is played and the caller hears our music on hold while the phones are rung again. 3) After 30 seconds, if the caller is still in our 'moh' queue, they drop out of queue and immediately re-enter the 'moh' queue again until the call is answered or the caller hangs up. How can I find out how many calls are answered out of each queue during certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I can track how many times a call repeats the 'moh' queue. Thanks in advance, Jay -- Loway Research - Home of QueueMetrics http://queuemetrics.com ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue stats
I am submitting a patch to the Bug tracker next week that will have a manager event fired alongside every queue log write. You can then send the queue information to the database in realtime if you have a manager interface script. If anyone is willing to test this patch once posted, I would appreciate it. Anthony -- Original Message -- From: Philipp Kempgen [EMAIL PROTECTED] Reply-To: Asterisk Users Mailing List - Non-Commercial Discussionasterisk-users@lists.digium.com Date: Sat, 28 Jul 2007 12:13:41 +0200 Jay Moore wrote (received 2007-07-28): My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. [message truncated] Sent via the WebMail system at rockynet.com ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
On Thu, 2007-07-26 at 11:06 -0500, Jay Moore wrote: So here is my question: In this format: 1|2|3|4|5|6, 1 - ? 2 - ? 3 - queue in question? 4 - agent answering the queue? 5 - queue event? 6 - queue event info? Is that correct? What are options 1 and 2? Times of some sort I'm guessing, but I'm not entirely sure. The first column is the time, in Unix epoch format (number of seconds since January 1, 1970). This allows you to tell *when* each event happened. The second column is the unique call id of the call in question. This tells you *what call* the event happened on. The third column is the queue name. The fourth column is the queue member or agent. The fifth is the queue event (as described in queuelog.txt). The sixth (and seventh, eighth, etc.) are the event info. Each type of queue event sets different kinds of event info, as described in queuelog.txt. Hopefully that helps clarify things! -- Jared Smith Community Relations Manager Digium, Inc. ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Stats
Hello Jay, Sounds like quite a complicated set up. Most queue statistics packages will break your callers down depending on which queue they were actually answered in (or hung up on). If you want your stats listed as if the callers were in a single queue, you can sign up for a FREE OrderlyStats account at http://www.orderlyq.com/orderlystats.html - once you're all done, let us know and we'll show you how OrderlyStats can show these calls as if your three queues were just one. Hope this helps, Matt. Jay wrote: Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller falls into our 'music on hold' queue, a message is played and the caller hears our music on hold while the phones are rung again. 3) After 30 seconds, if the caller is still in our 'moh' queue, they drop out of queue and immediately re-enter the 'moh' queue again until the call is answered or the caller hangs up. How can I find out how many calls are answered out of each queue during certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I can track how many times a call repeats the 'moh' queue. Thanks ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
Jared Smith wrote: On Thu, 2007-07-26 at 09:37 -0500, Jay Moore wrote: My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. It sounds like you've got quite the queue setup (although I don't quite see why your calls jump out and back into the moh queue). All the of queue statistics you need should be available with careful parsing of the queue log (usually located in /var/log/asterisk/queue_log). You can also trigger custom queue log events from the dialplan by calling the QueueLog() application. In your case, you might want to add a custom queue log entry every time the caller rejoins the moh queue, saying something to the effect of Caller XYZ has rejoined the moh queue for the 10th time or something like that. We had some issues with the announcement message not playing reliably. My fix was to just have them drop out and re-enter the queue. It doesn't seem to have any adverse effects, but if you have any alternative suggestions, I'm more than willing to try them. I've checked my queue log (38megs, yikes) and looked at the queuelog.txt info file for how to parse the lines, but I still have a question. For example, a snippet of my log looks like (line numbers mine): 1) 1185460404|1185460400.334916|queue-ring|NONE|ENTERQUEUE||732 2) 1185460420|1185460400.334916|queue-ring|NONE|EXITWITHTIMEOUT|1 3) 1185460427|1185460400.334916|queue-answer|NONE|ENTERQUEUE||732 4) 1185460448|1185460400.334916|queue-answer|NONE|EXITWITHTIMEOUT|1 5) 1185460454|1185460400.334916|queue-answer|NONE|ENTERQUEUE||732 6) 1185460456|1185460400.334916|queue-answer|SIP/agent3-0a5bc480|CONNECT|2 7) 1185460496|1185460400.334916|queue-answer|SIP/agent3-0a5bc480|COMPLETECALLER|2|40 Here's how I interpret this: 1) Call comes into my ring queue 2) Call exits ring queue due to timeout 3) Call enters answer (moh) queue 4) Call exits answer queue due to timeout 5) Call enters answer queue again 6) Agent 3 picks up the call out of the queue 7) Call ends; caller hangs up So here is my question: In this format: 1|2|3|4|5|6, 1 - ? 2 - ? 3 - queue in question? 4 - agent answering the queue? 5 - queue event? 6 - queue event info? Is that correct? What are options 1 and 2? Times of some sort I'm guessing, but I'm not entirely sure. Thanks for your help, Jay ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue stats from the dial plan
Hi guys, Is there any option to retrieve queue stats (particulary am interested in the time of currently longest waiting caller) from the dialplan? Thank, Alex ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
Hopefully that helps clarify things! It does immensely. Thanks a ton! Jay ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
This may not be the best solution for you, but it's the only one I can speak for. We use QueueMetrics for our queue information and reporting. There is a small cost for it, but it is worth every penny. On 7/26/07, Jay Moore [EMAIL PROTECTED] wrote: Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller falls into our 'music on hold' queue, a message is played and the caller hears our music on hold while the phones are rung again. 3) After 30 seconds, if the caller is still in our 'moh' queue, they drop out of queue and immediately re-enter the 'moh' queue again until the call is answered or the caller hangs up. How can I find out how many calls are answered out of each queue during certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I can track how many times a call repeats the 'moh' queue. Thanks in advance, Jay ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
On Thu, 2007-07-26 at 09:37 -0500, Jay Moore wrote: My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. It sounds like you've got quite the queue setup (although I don't quite see why your calls jump out and back into the moh queue). All the of queue statistics you need should be available with careful parsing of the queue log (usually located in /var/log/asterisk/queue_log). You can also trigger custom queue log events from the dialplan by calling the QueueLog() application. In your case, you might want to add a custom queue log entry every time the caller rejoins the moh queue, saying something to the effect of Caller XYZ has rejoined the moh queue for the 10th time or something like that. -- Jared Smith Community Relations Manager Digium, Inc. ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue stats
Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller falls into our 'music on hold' queue, a message is played and the caller hears our music on hold while the phones are rung again. 3) After 30 seconds, if the caller is still in our 'moh' queue, they drop out of queue and immediately re-enter the 'moh' queue again until the call is answered or the caller hangs up. How can I find out how many calls are answered out of each queue during certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I can track how many times a call repeats the 'moh' queue. Thanks in advance, Jay ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue stats
Jay, You could try ASTassistant. It has Queue information at a glance. http://www.astassistant.com - Original Message - From: Jay Moore [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Thursday, July 26, 2007 7:37 AM Subject: [asterisk-users] Queue stats Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller falls into our 'music on hold' queue, a message is played and the caller hears our music on hold while the phones are rung again. 3) After 30 seconds, if the caller is still in our 'moh' queue, they drop out of queue and immediately re-enter the 'moh' queue again until the call is answered or the caller hangs up. How can I find out how many calls are answered out of each queue during certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I can track how many times a call repeats the 'moh' queue. Thanks in advance, Jay ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] queue stats - outgoing calls
Howdy, How do you populate the queuestats from asteriskguru.com outgoing stats? Does it take an outbound dialer like Vicidialer? For good manager reports, should the user be tied to a queue and have all calls count as work? Inbound stats works well, but outgoing stats do not work and I'm not sure they should. For every Sip device, I matched the accountcode to the queuenumber (freepbx), made internal calls, made external trunk calls. Then I populate the databases manually. While attempting to view outgoing stats, I get lots of errors about division by zero and empty array_sum. It seems like the data is not being parsed or stored properly. The cdr import gives no errors. Viewing the tables manually shows data in cdr and other tables. Thank you for any tips, JJ Yahoo! Music Unlimited Access over 1 million songs. http://music.yahoo.com/unlimited ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Stats
I'm sure there probably is other ways to do this but you could write a script as a cron to use the manager API, filter the data you want, and store it in a database or text file. But depending how often you run it, you may miss some data. Douglas Garstang wrote: Thanks Johann. Yes, I wish they wouldn't reset on a restart. :( -Original Message- From: Johann [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 12:34 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue Stats W - Waiting C - Completed A - Abandoned SL - Service level(defined in queues.conf servicelevel value). Percentage of calls answered within the time frame. These numbers reset on reload or restart. --johann Douglas Garstang wrote: Not documented anywhere that I can see. What are the W:, C:, A:, SL: and 'within' fields showing? Is holdtime AVERAGE hold time? hestia*CLI show queues oe_techsupp has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s Members: Agent/80014154 (Unavailable) has taken no calls yet Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago) Agent/80014150 (Unavailable) has taken no calls yet Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago) Agent/80014151 (Unavailable) has taken no calls yet Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago) Agent/80014157 (Unavailable) has taken no calls yet Agent/80014155 (Unavailable) has taken no calls yet No Callers Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue Stats
Not documented anywhere that I can see. What are the W:, C:, A:, SL: and 'within' fields showing? Is holdtime AVERAGE hold time? hestia*CLI show queues oe_techsupp has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s Members: Agent/80014154 (Unavailable) has taken no calls yet Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago) Agent/80014150 (Unavailable) has taken no calls yet Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago) Agent/80014151 (Unavailable) has taken no calls yet Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago) Agent/80014157 (Unavailable) has taken no calls yet Agent/80014155 (Unavailable) has taken no calls yet No Callers Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Stats
W - Waiting C - Completed A - Abandoned SL - Service level(defined in queues.conf servicelevel value). Percentage of calls answered within the time frame. These numbers reset on reload or restart. --johann Douglas Garstang wrote: Not documented anywhere that I can see. What are the W:, C:, A:, SL: and 'within' fields showing? Is holdtime AVERAGE hold time? hestia*CLI show queues oe_techsupp has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s Members: Agent/80014154 (Unavailable) has taken no calls yet Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago) Agent/80014150 (Unavailable) has taken no calls yet Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago) Agent/80014151 (Unavailable) has taken no calls yet Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago) Agent/80014157 (Unavailable) has taken no calls yet Agent/80014155 (Unavailable) has taken no calls yet No Callers Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Queue Stats
Thanks Johann. Yes, I wish they wouldn't reset on a restart. :( -Original Message- From: Johann [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 12:34 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue Stats W - Waiting C - Completed A - Abandoned SL - Service level(defined in queues.conf servicelevel value). Percentage of calls answered within the time frame. These numbers reset on reload or restart. --johann Douglas Garstang wrote: Not documented anywhere that I can see. What are the W:, C:, A:, SL: and 'within' fields showing? Is holdtime AVERAGE hold time? hestia*CLI show queues oe_techsupp has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s Members: Agent/80014154 (Unavailable) has taken no calls yet Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago) Agent/80014150 (Unavailable) has taken no calls yet Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago) Agent/80014151 (Unavailable) has taken no calls yet Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago) Agent/80014157 (Unavailable) has taken no calls yet Agent/80014155 (Unavailable) has taken no calls yet No Callers Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Stats
Douglas Garstang Not documented anywhere that I can see. What are the W:, C:, A:, SL: and 'within' fields showing? Is holdtime AVERAGE hold time? hestia*CLI show queues oe_techsupp has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s Members: Agent/80014154 (Unavailable) has taken no calls yet Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago) Agent/80014150 (Unavailable) has taken no calls yet Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago) Agent/80014151 (Unavailable) has taken no calls yet Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago) Agent/80014157 (Unavailable) has taken no calls yet Agent/80014155 (Unavailable) has taken no calls yet No Callers Doug. Lets see 11 + 32 +9 = ? A = Abandoned SL = Service Level which has to be defined in your conf files but you have answered zero calls within 0 seconds. Holdtime is avg since last reload Pretty simple stuff I think. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] queue stats
Hello all, I need to write a queue_log parser that is going to implement more or less the functionalities described here http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html of course not everything from scratch, but this is where I'd like it to go. I am looking for - previous work (maybe it's ready somewhere and I've never heard of it) - suggestions - sample queue_log files so that I can start working with real cases (please mail them straight and dont post them to the list) The application is going to be some sort of report generator and it's going to be written in Perl. Thanks l. -- Creato con M2, il rivoluzionario client e-mail di Opera: http://www.opera.com/m2/ ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue Stats - Management App?
Hi, Has anyone written a management application (WinXP)which can display simple QueueStats on a monitor. I would like to see; No of Calls currently in the queue Hold time Completed Abandoned I know the info is available via API,'Action: QueueStatus', I just don't want to re-invent the wheel if someone has already done it :-) Cheers Giles
