RE: [asterisk-users] Asterisk queue and agents
Has this been corrected? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Hall, Eric M. Sent: Wednesday, March 07, 2007 11:09 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [asterisk-users] Asterisk queue and agents BJ Here is the sip.conf file. Hints work great. The only problem is the queue is sending calls to an agent that's on the phone. [general] rtcachefriends=yes videosupport=yes port=5060 ; Port to bind to (SIP is 5060) bindaddr=0.0.0.0 ; Address to bind to (all addresses on machine) context=sip ; Send unknown SIP callers to this context allow=g729 allow=h263 ; H.263 is our video codec allow=h263p ; H.263p is the enhanced video codec ;allow=g711 ;allow=all ;allow=ulaw ;allow=gsm nat=1 host=dynamic type=peer qualify=yes notifyringing=yes Subscribecontext=sip call-limit=300 notifyhold = yes limitonpeer = yes notifyringing = yes; Notify subscriptions on RINGING state (default: no) notifyhold = yes [56405] ;Eric Test type=friend ; friend means this device takes and makes calls username=1 ; Username on device callerid=Eric Test Phone 56405 secret=56405; Password for device host=dynamic ; This host is not on the same IP addr every time context=sip ; Inbound calls from this host go here [EMAIL PROTECTED]; Activate the message waiting light if this canreinvite=no; Leave this alone for now; see archives for details nat=1 qualify=yes Subscribecontext=sip notifyringing=yes call-limit=300 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Wednesday, March 07, 2007 10:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents I don't think this is a bug. From UPGRADE.txt: * Queues depend on the channel driver reporting the proper state for each member of the queue. To get proper signalling on queue members that use the SIP channel driver, you need to enable a call limit (could be set to a high value so it is not put into action) and also make sure that both inbound and outbound calls are accounted for. Example: [general] limitonpeer = yes [peername] type=friend call-limit=10 Please test with that and report your findings, and if it's still not working find us on IRC as we'd like to take a further look and see what might be wrong. BJ On 3/7/07, Hall, Eric M. [EMAIL PROTECTED] wrote: Looks like it's a bug http://bugs.digium.com/view.php?id=9172nbn=3 I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list. Eric Hall -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Octavio Ruiz (Ta^3) Sent: Wednesday, March 07, 2007 1:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefonía IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk queue and agents
What version of Asterisk is this the r number on the 1.4 branch? I'll try and reproduce the condition here. Also - if you could post into that bug on Mantis a full DEBUG/VERBOSE log and what it looks like when you do show queues when one of these agents is on the phone, that'd be real helpful. Thanks. On 3/7/07, Hall, Eric M. [EMAIL PROTECTED] wrote: BJ Here is the sip.conf file. Hints work great. The only problem is the queue is sending calls to an agent that's on the phone. [general] rtcachefriends=yes videosupport=yes port=5060 ; Port to bind to (SIP is 5060) bindaddr=0.0.0.0 ; Address to bind to (all addresses on machine) context=sip ; Send unknown SIP callers to this context allow=g729 allow=h263 ; H.263 is our video codec allow=h263p ; H.263p is the enhanced video codec ;allow=g711 ;allow=all ;allow=ulaw ;allow=gsm nat=1 host=dynamic type=peer qualify=yes notifyringing=yes Subscribecontext=sip call-limit=300 notifyhold = yes limitonpeer = yes notifyringing = yes; Notify subscriptions on RINGING state (default: no) notifyhold = yes [56405] ;Eric Test type=friend ; friend means this device takes and makes calls username=1 ; Username on device callerid=Eric Test Phone 56405 secret=56405; Password for device host=dynamic ; This host is not on the same IP addr every time context=sip ; Inbound calls from this host go here [EMAIL PROTECTED]; Activate the message waiting light if this canreinvite=no; Leave this alone for now; see archives for details nat=1 qualify=yes Subscribecontext=sip notifyringing=yes call-limit=300 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Wednesday, March 07, 2007 10:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents I don't think this is a bug. From UPGRADE.txt: * Queues depend on the channel driver reporting the proper state for each member of the queue. To get proper signalling on queue members that use the SIP channel driver, you need to enable a call limit (could be set to a high value so it is not put into action) and also make sure that both inbound and outbound calls are accounted for. Example: [general] limitonpeer = yes [peername] type=friend call-limit=10 Please test with that and report your findings, and if it's still not working find us on IRC as we'd like to take a further look and see what might be wrong. BJ On 3/7/07, Hall, Eric M. [EMAIL PROTECTED] wrote: Looks like it's a bug http://bugs.digium.com/view.php?id=9172nbn=3 I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list. Eric Hall -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Octavio Ruiz (Ta^3) Sent: Wednesday, March 07, 2007 1:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefonía IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Asterisk queue and agents
Asterisk SVN-branch-1.4-r58243 Voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online , 13 offline] voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online , 13 offline] If you tell me how to do a full DEBUG/VERBOSE I will be happy to send you one. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Thursday, March 08, 2007 7:03 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents What version of Asterisk is this the r number on the 1.4 branch? I'll try and reproduce the condition here. Also - if you could post into that bug on Mantis a full DEBUG/VERBOSE log and what it looks like when you do show queues when one of these agents is on the phone, that'd be real helpful. Thanks. On 3/7/07, Hall, Eric M. [EMAIL PROTECTED] wrote: BJ Here is the sip.conf file. Hints work great. The only problem is the queue is sending calls to an agent that's on the phone. [general] rtcachefriends=yes videosupport=yes port=5060 ; Port to bind to (SIP is 5060) bindaddr=0.0.0.0 ; Address to bind to (all addresses on machine) context=sip ; Send unknown SIP callers to this context allow=g729 allow=h263 ; H.263 is our video codec allow=h263p ; H.263p is the enhanced video codec ;allow=g711 ;allow=all ;allow=ulaw ;allow=gsm nat=1 host=dynamic type=peer qualify=yes notifyringing=yes Subscribecontext=sip call-limit=300 notifyhold = yes limitonpeer = yes notifyringing = yes; Notify subscriptions on RINGING state (default: no) notifyhold = yes [56405] ;Eric Test type=friend ; friend means this device takes and makes calls username=1 ; Username on device callerid=Eric Test Phone 56405 secret=56405; Password for device host=dynamic ; This host is not on the same IP addr every time context=sip ; Inbound calls from this host go here [EMAIL PROTECTED]; Activate the message waiting light if this canreinvite=no; Leave this alone for now; see archives for details nat=1 qualify=yes Subscribecontext=sip notifyringing=yes call-limit=300 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Wednesday, March 07, 2007 10:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents I don't think this is a bug. From UPGRADE.txt: * Queues depend on the channel driver reporting the proper state for each member of the queue. To get proper
RE: [asterisk-users] Asterisk queue and agents
Sorry Forgot to tell you I was on exten 56405 called to my cell. I then called into the Queue with another cell and this is the output. Also forgot to include the show queue voipgw*CLI show queue dayton has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s Members: agent/56432 (Unavailable) has taken no calls yet agent/56422 (Unavailable) has taken no calls yet agent/56426 (Unavailable) has taken no calls yet agent/56424 (Unavailable) has taken no calls yet agent/56429 (Unavailable) has taken no calls yet agent/56427 (Unavailable) has taken no calls yet agent/56425 (Unavailable) has taken no calls yet agent/56411 (Unavailable) has taken no calls yet agent/56428 (Unavailable) has taken no calls yet No Callers masion has 1 calls (max unlimited) in 'fewestcalls' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s Members: agent/564321 (Unavailable) has taken no calls yet agent/564221 (Unavailable) has taken no calls yet agent/56405 (paused) (Not in use) has taken no calls yet agent/56423 (Unavailable) has taken no calls yet agent/56421 (paused) (Not in use) has taken no calls yet agent/56420 (Unavailable) has taken no calls yet agent/56416 (paused) (Not in use) has taken no calls yet Callers: 1. SIP/208.70.216.73-09780030 (wait: 0:12, prio: 0) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Hall, Eric M. Sent: Thursday, March 08, 2007 7:24 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [asterisk-users] Asterisk queue and agents Asterisk SVN-branch-1.4-r58243 Voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online , 13 offline] voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online , 13 offline] If you tell me how to do a full DEBUG/VERBOSE I will be happy to send you one. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Thursday, March 08, 2007 7:03 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents What version of Asterisk is this the r number on the 1.4 branch? I'll try and reproduce the condition here. Also - if you could post into that bug on Mantis a full DEBUG/VERBOSE log and what it looks like when you do show queues when one of these agents is on the phone, that'd be real helpful. Thanks. On 3/7/07, Hall, Eric M. [EMAIL PROTECTED] wrote: BJ Here is the sip.conf file. Hints work great. The only
Re: [asterisk-users] Asterisk queue and agents
Ok. One more thing - how are you logging the agent in? With AgentLogin or AgentCallBackLogin? Additionally, how did you get on that call 56405 to your cell? Was it directly to the SIP device or via the agent channel that the represents that SIP device? BJ On 3/8/07, Hall, Eric M. [EMAIL PROTECTED] wrote: Sorry Forgot to tell you I was on exten 56405 called to my cell. I then called into the Queue with another cell and this is the output. Also forgot to include the show queue voipgw*CLI show queue dayton has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s Members: agent/56432 (Unavailable) has taken no calls yet agent/56422 (Unavailable) has taken no calls yet agent/56426 (Unavailable) has taken no calls yet agent/56424 (Unavailable) has taken no calls yet agent/56429 (Unavailable) has taken no calls yet agent/56427 (Unavailable) has taken no calls yet agent/56425 (Unavailable) has taken no calls yet agent/56411 (Unavailable) has taken no calls yet agent/56428 (Unavailable) has taken no calls yet No Callers masion has 1 calls (max unlimited) in 'fewestcalls' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s Members: agent/564321 (Unavailable) has taken no calls yet agent/564221 (Unavailable) has taken no calls yet agent/56405 (paused) (Not in use) has taken no calls yet agent/56423 (Unavailable) has taken no calls yet agent/56421 (paused) (Not in use) has taken no calls yet agent/56420 (Unavailable) has taken no calls yet agent/56416 (paused) (Not in use) has taken no calls yet Callers: 1. SIP/208.70.216.73-09780030 (wait: 0:12, prio: 0) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Hall, Eric M. Sent: Thursday, March 08, 2007 7:24 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [asterisk-users] Asterisk queue and agents Asterisk SVN-branch-1.4-r58243 Voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online , 13 offline] voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online , 13 offline] If you tell me how to do a full DEBUG/VERBOSE I will be happy to send you one. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Thursday, March 08, 2007 7:03 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents What version of Asterisk is this the r number on the 1.4 branch? I'll try and reproduce the condition here. Also
RE: [asterisk-users] Asterisk queue and agents
I use AgentCallBackLogin I called that exten from my cell. However I have tested it calling into the Queue with the same outcome. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Thursday, March 08, 2007 8:06 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents Ok. One more thing - how are you logging the agent in? With AgentLogin or AgentCallBackLogin? Additionally, how did you get on that call 56405 to your cell? Was it directly to the SIP device or via the agent channel that the represents that SIP device? BJ On 3/8/07, Hall, Eric M. [EMAIL PROTECTED] wrote: Sorry Forgot to tell you I was on exten 56405 called to my cell. I then called into the Queue with another cell and this is the output. Also forgot to include the show queue voipgw*CLI show queue dayton has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s Members: agent/56432 (Unavailable) has taken no calls yet agent/56422 (Unavailable) has taken no calls yet agent/56426 (Unavailable) has taken no calls yet agent/56424 (Unavailable) has taken no calls yet agent/56429 (Unavailable) has taken no calls yet agent/56427 (Unavailable) has taken no calls yet agent/56425 (Unavailable) has taken no calls yet agent/56411 (Unavailable) has taken no calls yet agent/56428 (Unavailable) has taken no calls yet No Callers masion has 1 calls (max unlimited) in 'fewestcalls' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s Members: agent/564321 (Unavailable) has taken no calls yet agent/564221 (Unavailable) has taken no calls yet agent/56405 (paused) (Not in use) has taken no calls yet agent/56423 (Unavailable) has taken no calls yet agent/56421 (paused) (Not in use) has taken no calls yet agent/56420 (Unavailable) has taken no calls yet agent/56416 (paused) (Not in use) has taken no calls yet Callers: 1. SIP/208.70.216.73-09780030 (wait: 0:12, prio: 0) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Hall, Eric M. Sent: Thursday, March 08, 2007 7:24 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [asterisk-users] Asterisk queue and agents Asterisk SVN-branch-1.4-r58243 Voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online , 13 offline] voipgw*CLI show agents 56416(Jenifer Henry) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56420(Ran Dodds) not logged in (musiconhold is 'default') 56421(Talena Huffman) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 56423(Manager) not logged in (musiconhold is 'default') 56422(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56432(ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default') 56426(HEATHER PRICE) not logged in (musiconhold is 'default') 56424(BEV BATTAGALLIA) not logged in (musiconhold is 'default') 56429(JOE FERRAU) not logged in (musiconhold is 'default') 56427(MICHELLE CLOUSE) not logged in (musiconhold is 'default') 56425(PATTY ARMSTRONG) not logged in (musiconhold is 'default') 56411(DOREEN BUNDY) not logged in (musiconhold is 'default') 56428(VICKI SHANKS-NORTH) not logged in (musiconhold is 'default') 56405(Eric Hall) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 16 agents configured [3 online
Re: [asterisk-users] Asterisk queue and agents
Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefonía IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Asterisk queue and agents
I think that is already set. Here is my queue.conf [general] persistentmembers = yes autofill = yes monitor-type = MixMonitor [support] musicclass = default strategy = fewestcalls timeout = 10 retry = 5 autofill=yes autopause=yes setinterfacevar=no announce-frequency = 90 periodic-announce-frequency=60 announce-holdtime = yes announce-round-seconds = 10 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-seconds = queue-seconds queue-thankyou = queue-thankyou queue-lessthan = queue-less-than queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce joinempty = yes leavewhenempty = no eventwhencalled = vars QueueMemberStatus=yes eventmemberstatus = yes reportholdtime = no ringinuse = no memberdelay = 1 member = agent/56416 member = agent/56420 member = agent/56421 member = agent/56423 member = agent/56405 member = agent/564221 member = agent/564321 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Octavio Ruiz (Ta^3) Sent: Wednesday, March 07, 2007 1:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefonía IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Asterisk queue and agents
Looks like it's a bug http://bugs.digium.com/view.php?id=9172nbn=3 I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list. Eric Hall -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Octavio Ruiz (Ta^3) Sent: Wednesday, March 07, 2007 1:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefonía IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk queue and agents
I don't think this is a bug. From UPGRADE.txt: * Queues depend on the channel driver reporting the proper state for each member of the queue. To get proper signalling on queue members that use the SIP channel driver, you need to enable a call limit (could be set to a high value so it is not put into action) and also make sure that both inbound and outbound calls are accounted for. Example: [general] limitonpeer = yes [peername] type=friend call-limit=10 Please test with that and report your findings, and if it's still not working find us on IRC as we'd like to take a further look and see what might be wrong. BJ On 3/7/07, Hall, Eric M. [EMAIL PROTECTED] wrote: Looks like it's a bug http://bugs.digium.com/view.php?id=9172nbn=3 I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list. Eric Hall -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Octavio Ruiz (Ta^3) Sent: Wednesday, March 07, 2007 1:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefonía IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Asterisk queue and agents
BJ Here is the sip.conf file. Hints work great. The only problem is the queue is sending calls to an agent that's on the phone. [general] rtcachefriends=yes videosupport=yes port=5060 ; Port to bind to (SIP is 5060) bindaddr=0.0.0.0 ; Address to bind to (all addresses on machine) context=sip ; Send unknown SIP callers to this context allow=g729 allow=h263 ; H.263 is our video codec allow=h263p ; H.263p is the enhanced video codec ;allow=g711 ;allow=all ;allow=ulaw ;allow=gsm nat=1 host=dynamic type=peer qualify=yes notifyringing=yes Subscribecontext=sip call-limit=300 notifyhold = yes limitonpeer = yes notifyringing = yes; Notify subscriptions on RINGING state (default: no) notifyhold = yes [56405] ;Eric Test type=friend ; friend means this device takes and makes calls username=1 ; Username on device callerid=Eric Test Phone 56405 secret=56405; Password for device host=dynamic ; This host is not on the same IP addr every time context=sip ; Inbound calls from this host go here [EMAIL PROTECTED]; Activate the message waiting light if this canreinvite=no; Leave this alone for now; see archives for details nat=1 qualify=yes Subscribecontext=sip notifyringing=yes call-limit=300 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Wednesday, March 07, 2007 10:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents I don't think this is a bug. From UPGRADE.txt: * Queues depend on the channel driver reporting the proper state for each member of the queue. To get proper signalling on queue members that use the SIP channel driver, you need to enable a call limit (could be set to a high value so it is not put into action) and also make sure that both inbound and outbound calls are accounted for. Example: [general] limitonpeer = yes [peername] type=friend call-limit=10 Please test with that and report your findings, and if it's still not working find us on IRC as we'd like to take a further look and see what might be wrong. BJ On 3/7/07, Hall, Eric M. [EMAIL PROTECTED] wrote: Looks like it's a bug http://bugs.digium.com/view.php?id=9172nbn=3 I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list. Eric Hall -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Octavio Ruiz (Ta^3) Sent: Wednesday, March 07, 2007 1:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefonía IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
