Re: [asterisk-users] Directory too difficult?
This is being forwarded to my People who should be banned from using technology folder. - Original Message - From: Colin Anderson To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Sent: Thursday, January 11, 2007 12:10 AM Subject: RE: [asterisk-users] Directory too difficult? I got a requirement list just now, with my comments inline: (showing it just for a giggle) User requirement: 1) Directory set up by name - If person calling does not know employee's name, how will they access? -Why, using app_telepathy.so of course! User requirement: 2) Directory set by first /or last name?? -Yes. Now decide which one. User requirement: 3) Not all mobile phones have the albphabet on their dialpads, how do they access our directory? -Shout really loud. Telus should have a class action against it for selling Razrs with no DTMF. -Original Message- From: Bryan M. Johns [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 10, 2007 1:19 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? Exactly. ESU = Equipment Superior to Users ;-) Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com On Jan 10, 2007, at 12:47 PM, Alexander Lopez wrote: More like a ID-10-T error….. -- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bryan M. Johns Sent: Wednesday, January 10, 2007 11:57 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? I wish had some pearl of wisdom here, but I don't. I will simply share my sympathy. Sounds like an ESU situation to me. Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com On Jan 10, 2007, at 11:10 AM, Colin Anderson wrote: I have a group of users whos complaint about Asterisk is that the directory application is too hard too use. (yeah, yeah, I know. For the record, they're Calgarians) Now I'm in a pickle: I don't want to have to create a custom directory for these guys. Anyone have any tips for making the directory easier, maybe re-record the prompts so they are more verbose? We go by first name. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
Get me a F*ckin human being seems to work well for me with Verizon. - Original Message - From: Andrew M Stemen [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Friday, January 12, 2007 4:54 AM Subject: Re: [asterisk-users] Directory too difficult? I wouldn't swear to it (chuckle) but each time I've spoken with the Verizon Telecommunications IVR, it sends me to an agent shortly after I start swearing at it. I've had better luck with that than saying things like agent, operator, and attendant. Other than that, it appears to be a rather nice IVR, and it usually understands me. On Thu, 11 Jan 2007 17:10:05 -0500, Paul [EMAIL PROTECTED] said: Or maybe there is a distinct click as the caller prepares to shoot himself in the head. Colin Anderson wrote: If you say: Agent you are transferred to a person. The IVR clearly states that when you call in. I got a demo of Mitel's speech platform last year and it has algorithms that measure apparent stress in a voice. If the voice sounds to stressed, it transfers to an operator. -Original Message- From: Chris Bagnall [mailto:[EMAIL PROTECTED] Sent: Thursday, January 11, 2007 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] Directory too difficult? the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up What happens if you yell I just want to talk to a human being! really loudly at it? ;-) Regards, Chris ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users --- Andrew Michael Stemen [EMAIL PROTECTED] ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Directory too difficult?
Just as a followup, I'll intimate to the list what went down: (paraphrased) I'm in Edmonton, the users are in Calgary, so I conferenced in to a Calgary conference with all of the suits in the big boardroom. I basically let them argue themselves in circles about how the Directory app should work in order that they may exhaust themselves, then I politely informed them that the Directory app operated basically the same as on the old Meridian, and that ran for years without comment, so why was it an issue now? And, as it turned out, the one manager who was raising a stink about the directory app actually had never *used* the directory, he had just heard from a friend that Asterisk was crap and we were fools for using it, so he was looking for any excuse to go back to Meridian. I asked for metrics to back up that assertion, he had none, I said: I have some metrics as to how effective Asterisk is and ran phpMyAdmin queries in real time to show total number of calls (a lot), how many buggered up (very, very few), how many minutes we had saved in long distance (a lot), how fast we could provision a new user with a handset and a DID (really really fast), how much the handsets cost (cheaper than Meridian, 1/3 the price of a Mitel) and overall what the platform had cost us (not a lot). He then countered with how the directory was useless because almost no one he knew had letters on his mobile phone and I asked how many people in the boardroom had their mobiles with them, all of them said we all have them, I said Pull them out, and if even one of you has a keypad with no letters on it, I will pull Asterisk out tomorrow and replace it with Meridian. They all did, and predictably all of them had letters on the keypads. A long silence ensued. Then, they thanked me, and apologized for wasting my time. So in the end, the guy who made this stink wound up looking really really stupid in front of his peers, and the suits in Calgary have a new appreciation for how cool Asterisk is. To throw them a bone, I did propose a higher level directory on top of the Directory application so they can press 1 for sales, 2 for accounting etc and told them that they would have to work out amongst themselves what would happen i.e. who would pick up the phone if someone pressed 1 or 2. I haven't heard back from them yet, presumably they are still arguing about it. Lessons learned: 1. If your install is good, compile stats that you can yank up at a moments notice and wave under the nose of any nay-sayer. Stats speak for themselves. 2. Be diplomatic. If I had flippantly told the suits that this was an ID-10-T error, I'd be in Calgary right now installing a Meridian. -Original Message- From: Dovid B [mailto:[EMAIL PROTECTED] Sent: Monday, January 15, 2007 2:36 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? This is being forwarded to my People who should be banned from using technology folder. - Original Message - From: Colin Anderson mailto:[EMAIL PROTECTED] To: 'Asterisk Users Mailing List - mailto:asterisk-users@lists.digium.com Non-Commercial Discussion' Sent: Thursday, January 11, 2007 12:10 AM Subject: RE: [asterisk-users] Directory too difficult? I got a requirement list just now, with my comments inline: (showing it just for a giggle) User requirement: 1) Directory set up by name - If person calling does not know employee's name, how will they access? -Why, using app_telepathy.so of course! User requirement: 2) Directory set by first /or last name?? -Yes. Now decide which one. User requirement: 3) Not all mobile phones have the albphabet on their dialpads, how do they access our directory? -Shout really loud. Telus should have a class action against it for selling Razrs with no DTMF. -Original Message- From: Bryan M. Johns [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 10, 2007 1:19 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? Exactly. ESU = Equipment Superior to Users ;-) Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com/ http://www.sheltonjohns.com On Jan 10, 2007, at 12:47 PM, Alexander Lopez wrote: More like a ID-10-T error….. _ From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] On Behalf Of Bryan M. Johns Sent: Wednesday, January 10, 2007 11:57 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? I wish had some pearl of wisdom here, but I don't. I will simply share my sympathy. Sounds like an ESU situation to me. Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216
RE: [asterisk-users] Directory too difficult?
Yes let's use a very limited vocabulary engine to make it simple: A good thought, but I'd be raked over the coals the first time a suit with a super thick accent (we have a few) would drive the recognition engine crazy. Here in Alberta, we talk about things that piss us off. One of the things a lot of people have been talking of lately, and it has even been made fun of in the local media, is the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up and I can navigate wireless, landline, and internet service quickly just by dialing a single number. But ho, you should hear people grouse about it. Just by listening, you'd think it was a Liberal plot or something. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Directory too difficult?
the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up What happens if you yell I just want to talk to a human being! really loudly at it? ;-) Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited This email is made from 100% recycled electrons ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
Chris Bagnall wrote: the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up What happens if you yell I just want to talk to a human being! really loudly at it? ;-) It's very lifelike. Too much abuse and it sheds some tears. The supervisor allows it to take an extra break to recover. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Directory too difficult?
If you say: Agent you are transferred to a person. The IVR clearly states that when you call in. I got a demo of Mitel's speech platform last year and it has algorithms that measure apparent stress in a voice. If the voice sounds to stressed, it transfers to an operator. -Original Message- From: Chris Bagnall [mailto:[EMAIL PROTECTED] Sent: Thursday, January 11, 2007 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] Directory too difficult? the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up What happens if you yell I just want to talk to a human being! really loudly at it? ;-) Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited This email is made from 100% recycled electrons ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
Or maybe there is a distinct click as the caller prepares to shoot himself in the head. Colin Anderson wrote: If you say: Agent you are transferred to a person. The IVR clearly states that when you call in. I got a demo of Mitel's speech platform last year and it has algorithms that measure apparent stress in a voice. If the voice sounds to stressed, it transfers to an operator. -Original Message- From: Chris Bagnall [mailto:[EMAIL PROTECTED] Sent: Thursday, January 11, 2007 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] Directory too difficult? the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up What happens if you yell I just want to talk to a human being! really loudly at it? ;-) Regards, Chris ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
I wouldn't swear to it (chuckle) but each time I've spoken with the Verizon Telecommunications IVR, it sends me to an agent shortly after I start swearing at it. I've had better luck with that than saying things like agent, operator, and attendant. Other than that, it appears to be a rather nice IVR, and it usually understands me. On Thu, 11 Jan 2007 17:10:05 -0500, Paul [EMAIL PROTECTED] said: Or maybe there is a distinct click as the caller prepares to shoot himself in the head. Colin Anderson wrote: If you say: Agent you are transferred to a person. The IVR clearly states that when you call in. I got a demo of Mitel's speech platform last year and it has algorithms that measure apparent stress in a voice. If the voice sounds to stressed, it transfers to an operator. -Original Message- From: Chris Bagnall [mailto:[EMAIL PROTECTED] Sent: Thursday, January 11, 2007 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] Directory too difficult? the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up What happens if you yell I just want to talk to a human being! really loudly at it? ;-) Regards, Chris ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users --- Andrew Michael Stemen [EMAIL PROTECTED] ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
I can see the reasoning for that. The system detects dtmf or silence and annoys you with error messages but when it detects non-silence that the recognizer can't intepret it sends the call to a human that can't understand it either :) Try eating potato chips or playing different types of music to confirm my theory. Andrew M Stemen wrote: I wouldn't swear to it (chuckle) but each time I've spoken with the Verizon Telecommunications IVR, it sends me to an agent shortly after I start swearing at it. I've had better luck with that than saying things like agent, operator, and attendant. Other than that, it appears to be a rather nice IVR, and it usually understands me. On Thu, 11 Jan 2007 17:10:05 -0500, Paul [EMAIL PROTECTED] said: Or maybe there is a distinct click as the caller prepares to shoot himself in the head. Colin Anderson wrote: If you say: Agent you are transferred to a person. The IVR clearly states that when you call in. I got a demo of Mitel's speech platform last year and it has algorithms that measure apparent stress in a voice. If the voice sounds to stressed, it transfers to an operator. -Original Message- From: Chris Bagnall [mailto:[EMAIL PROTECTED] Sent: Thursday, January 11, 2007 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] Directory too difficult? the change of Telus' (the ILEC) customer service system entirely to speech recognition. It actually works really, really well I've never been able to screw it up What happens if you yell I just want to talk to a human being! really loudly at it? ;-) Regards, Chris ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users --- Andrew Michael Stemen [EMAIL PROTECTED] ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
I wish had some pearl of wisdom here, but I don't. I will simply share my sympathy. Sounds like an ESU situation to me. Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com On Jan 10, 2007, at 11:10 AM, Colin Anderson wrote: I have a group of users whos complaint about Asterisk is that the directory application is too hard too use. (yeah, yeah, I know. For the record, they're Calgarians) Now I'm in a pickle: I don't want to have to create a custom directory for these guys. Anyone have any tips for making the directory easier, maybe re-record the prompts so they are more verbose? We go by first name. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Directory too difficult?
More like a ID-10-T error. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bryan M. Johns Sent: Wednesday, January 10, 2007 11:57 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? I wish had some pearl of wisdom here, but I don't. I will simply share my sympathy. Sounds like an ESU situation to me. Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com http://www.sheltonjohns.com/ On Jan 10, 2007, at 11:10 AM, Colin Anderson wrote: I have a group of users whos complaint about Asterisk is that the directory application is too hard too use. (yeah, yeah, I know. For the record, they're Calgarians) Now I'm in a pickle: I don't want to have to create a custom directory for these guys. Anyone have any tips for making the directory easier, maybe re-record the prompts so they are more verbose? We go by first name. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
Exactly. ESU = Equipment Superior to Users ;-) Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com On Jan 10, 2007, at 12:47 PM, Alexander Lopez wrote: More like a ID-10-T error….. From: [EMAIL PROTECTED] [mailto:asterisk- [EMAIL PROTECTED] On Behalf Of Bryan M. Johns Sent: Wednesday, January 10, 2007 11:57 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? I wish had some pearl of wisdom here, but I don't. I will simply share my sympathy. Sounds like an ESU situation to me. Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com On Jan 10, 2007, at 11:10 AM, Colin Anderson wrote: I have a group of users whos complaint about Asterisk is that the directory application is too hard too use. (yeah, yeah, I know. For the record, they're Calgarians) Now I'm in a pickle: I don't want to have to create a custom directory for these guys. Anyone have any tips for making the directory easier, maybe re-record the prompts so they are more verbose? We go by first name. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Directory too difficult?
I got a requirement list just now, with my comments inline: (showing it just for a giggle) User requirement: 1) Directory set up by name - If person calling does not know employee's name, how will they access? -Why, using app_telepathy.so of course! User requirement: 2) Directory set by first /or last name?? -Yes. Now decide which one. User requirement: 3) Not all mobile phones have the albphabet on their dialpads, how do they access our directory? -Shout really loud. Telus should have a class action against it for selling Razrs with no DTMF. -Original Message- From: Bryan M. Johns [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 10, 2007 1:19 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? Exactly. ESU = Equipment Superior to Users ;-) Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com/ http://www.sheltonjohns.com On Jan 10, 2007, at 12:47 PM, Alexander Lopez wrote: More like a ID-10-T error….. _ From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] On Behalf Of Bryan M. Johns Sent: Wednesday, January 10, 2007 11:57 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Directory too difficult? I wish had some pearl of wisdom here, but I don't. I will simply share my sympathy. Sounds like an ESU situation to me. Bryan M. Johns Partner Shelton | Johns Technology Group office: 678:248:2637 x:1500 direct: 678:229:1809 mobile: 404.259.9216 iaxtel: 700:248:2637 x:1500 http://www.sheltonjohns.com/ http://www.sheltonjohns.com On Jan 10, 2007, at 11:10 AM, Colin Anderson wrote: I have a group of users whos complaint about Asterisk is that the directory application is too hard too use. (yeah, yeah, I know. For the record, they're Calgarians) Now I'm in a pickle: I don't want to have to create a custom directory for these guys. Anyone have any tips for making the directory easier, maybe re-record the prompts so they are more verbose? We go by first name. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
Colin, Thanks mate for the first laugh of the day. Colin Anderson wrote: I got a requirement list just now, with my comments inline: (showing it just for a giggle) User requirement: 1) Directory set up by name - If person calling does not know employee's name, how will they access? -Why, using app_telepathy.so of course! Is app_telepathy GPL'd (General Psychic License) or do we need a bunch of mind reading license lawyers. ^_^ User requirement: 3) Not all mobile phones have the albphabet on their dialpads, how do they access our directory? -Shout really loud. Telus should have a class action against it for selling Razrs with no DTMF. Wow, didn't know there are pulse dialed mobile phone. ^_^ What about speech recognition option for directory? Not necessary a full speech to text engine, just enough to recognize the names would do. Leo ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Directory too difficult?
Leo Ann Boon wrote: Colin, Thanks mate for the first laugh of the day. Colin Anderson wrote: I got a requirement list just now, with my comments inline: (showing it just for a giggle) User requirement: 1) Directory set up by name - If person calling does not know employee's name, how will they access? -Why, using app_telepathy.so of course! Is app_telepathy GPL'd (General Psychic License) or do we need a bunch of mind reading license lawyers. ^_^ User requirement: 3) Not all mobile phones have the albphabet on their dialpads, how do they access our directory? -Shout really loud. Telus should have a class action against it for selling Razrs with no DTMF. Wow, didn't know there are pulse dialed mobile phone. ^_^ What about speech recognition option for directory? Not necessary a full speech to text engine, just enough to recognize the names would do. Yes let's use a very limited vocabulary engine to make it simple: Ask - Does the first name begin with the letter A? Please answer yes or no. If yes ask - Does the first name begin with the letters A B? Please answer yes or no. If no ask - Does the first name begin with the letter B? Please answer yes or no. And so on until you get a match or they just go away. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
