Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Art Alexion
I was at a conference all day yesterday.  I am going to try the
suggestions and report back with the solution.


On Tue, 2010-05-11 at 12:07 -0400, Eggan, Mark wrote:
 Any resolution to this?
-- 
Art Alexion
MIS   

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Art Alexion
No

On Mon, 2010-05-10 at 18:05 -0400, gu...@markt20.de wrote:
 
 Pin To Pin works, from and to the device? 
-- 
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Guido Strucksberg

No means: Pending when sending PIN to and from this device?




Am 12.05.2010 16:57, schrieb Art Alexion:

No

On Mon, 2010-05-10 at 18:05 -0400, gu...@markt20.de wrote:
   

Pin To Pin works, from and to the device?
 



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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Art Alexion
At this point, none of the suggestions worked.  I notice the phone is
only showing 1x.  It seems to connect once a day around 5 PM.  He is
swapping out the phone at Verizon.


On Wed, 2010-05-12 at 10:56 -0400, Art Alexion wrote:
 I was at a conference all day yesterday.  I am going to try the
 suggestions and report back with the solution.
 
 
 On Tue, 2010-05-11 at 12:07 -0400, Eggan, Mark wrote:
  Any resolution to this?

-- 
Art Alexion
MIS   

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Art Alexion
I haven't tried sending a pin FROM the device.  When I send a pin TO the
device, the other handheld gets no error, but the problem unit gets
nothing.


On Wed, 2010-05-12 at 11:01 -0400, Guido Strucksberg wrote:
 No means: Pending when sending PIN to and from this device?
 
 
 
 
 Am 12.05.2010 16:57, schrieb Art Alexion:
  No
 
  On Mon, 2010-05-10 at 18:05 -0400, gu...@markt20.de wrote:
 
  Pin To Pin works, from and to the device?
   
 
 

-- 
Art Alexion
MIS   

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Jonathan Barker
1x is voice service only I believe.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, May 12, 2010 8:19 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] No data connection on a phone

At this point, none of the suggestions worked.  I notice the phone is
only showing 1x.  It seems to connect once a day around 5 PM.  He is
swapping out the phone at Verizon.


On Wed, 2010-05-12 at 10:56 -0400, Art Alexion wrote:
 I was at a conference all day yesterday.  I am going to try the
 suggestions and report back with the solution.


 On Tue, 2010-05-11 at 12:07 -0400, Eggan, Mark wrote:
  Any resolution to this?

--
Art Alexion
MIS

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Kalnitsky, Yury
There is a difference between 1X and 1x. Which one is it?

-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Wednesday, May 12, 2010 12:27 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] No data connection on a phone

1x is voice service only I believe.

-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, May 12, 2010 8:19 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] No data connection on a phone

At this point, none of the suggestions worked.  I notice the phone is
only showing 1x.  It seems to connect once a day around 5 PM.  He is
swapping out the phone at Verizon.


On Wed, 2010-05-12 at 10:56 -0400, Art Alexion wrote:
 I was at a conference all day yesterday.  I am going to try the
 suggestions and report back with the solution.


 On Tue, 2010-05-11 at 12:07 -0400, Eggan, Mark wrote:
  Any resolution to this?

--
Art Alexion
MIS

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Guido Strucksberg

Put the SIM into another bb.
Stil only 1x?
Call the provider to check the Account if it still has bb service  
enabled.




Am 12.05.2010 um 22:29 schrieb Kalnitsky, Yury yu...@deshaw.com:


There is a difference between 1X and 1x. Which one is it?

-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan  
Barker

Sent: Wednesday, May 12, 2010 12:27 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] No data connection on a phone

1x is voice service only I believe.

-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, May 12, 2010 8:19 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] No data connection on a phone

At this point, none of the suggestions worked.  I notice the phone is
only showing 1x.  It seems to connect once a day around 5 PM.  He is
swapping out the phone at Verizon.


On Wed, 2010-05-12 at 10:56 -0400, Art Alexion wrote:

I was at a conference all day yesterday.  I am going to try the
suggestions and report back with the solution.


On Tue, 2010-05-11 at 12:07 -0400, Eggan, Mark wrote:

Any resolution to this?


--
Art Alexion
MIS

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Art Alexion
The latter.


On Wed, 2010-05-12 at 16:29 -0400, Kalnitsky, Yury wrote:
 There is a difference between 1X and 1x. Which one is it?
-- 
Art Alexion
MIS   

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Re: [Bes-admins] No data connection on a phone

2010-05-12 Thread Art Alexion
Verizon CMDA


On Wed, 2010-05-12 at 16:35 -0400, Guido Strucksberg wrote:
 Put the SIM into another bb.
-- 
Art Alexion
MIS   

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Re: [Bes-admins] No data connection on a phone

2010-05-11 Thread Jeff Peters
Calls  Text share the same voice network - Does the Internet Browser work? 
Have the carrier reprovision it? Wrong Blackberry Data Plan? (BIS instead of 
BES)

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Tuesday, May 11, 2010 12:08 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: Re: [Bes-admins] No data connection on a phone

Any resolution to this?

Thanks!
Mark Eggan
x8142
P Please consider your environmental responsibility before printing this e-mail 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, May 10, 2010 2:22 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] No data connection on a phone

One phone seems to have lost its ability to connect with BES for any data.  
Phone stuff, like calls and text, working fine.  Battery pulls and service 
books have been tried.  I even tried updating the host routing table.

Any ideas?

--
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] No data connection on a phone

2010-05-11 Thread wrbdecker
Try logging into the BESC and checking provisioning that way. Also make sure 
data is turned on in the mobile network options. 
Sent via BlackBerry by ATT

-Original Message-
From: Eggan, Mark mark.eg...@countyofnapa.org
Date: Tue, 11 May 2010 10:17:40 
To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com
Subject: Re: [Bes-admins] No data connection on a phone

I was just following up to see if Art had come to a resolution.  

Thanks!
Mark Eggan
x8142 
 Please consider your environmental responsibility before printing this e-mail 


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters
Sent: Tuesday, May 11, 2010 10:10 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] No data connection on a phone

Calls  Text share the same voice network - Does the Internet Browser work? 
Have the carrier reprovision it? Wrong Blackberry Data Plan? (BIS instead of 
BES)

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Tuesday, May 11, 2010 12:08 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: Re: [Bes-admins] No data connection on a phone

Any resolution to this?

Thanks!
Mark Eggan
x8142
P Please consider your environmental responsibility before printing this e-mail 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, May 10, 2010 2:22 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] No data connection on a phone

One phone seems to have lost its ability to connect with BES for any data.  
Phone stuff, like calls and text, working fine.  Battery pulls and service 
books have been tried.  I even tried updating the host routing table.

Any ideas?

--
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] No data connection on a phone

2010-05-10 Thread Eggan, Mark
Delete the appropriate service book on the phone - then resend service books.  

I have to delete Desktop [CICAL], Desktop [SYNC] and Desktop [OTASL] at times 
on various devices.  

Options  Advanced Options  Service Books

Thanks!
Mark Eggan
x8142 
 Please consider your environmental responsibility before printing this e-mail 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, May 10, 2010 2:22 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] No data connection on a phone

One phone seems to have lost its ability to connect with BES for any
data.  Phone stuff, like calls and text, working fine.  Battery pulls
and service books have been tried.  I even tried updating the host
routing table.

Any ideas?

-- 
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] No data connection on a phone

2010-05-10 Thread Kalnitsky, Yury
If you can use the browser, then data part is OK, but I would suggest checking 
the device provisioning with RIM or your Telco. Sometimes, devices get 
re-provision incorrectly - BIS instead of BES...

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Monday, May 10, 2010 5:24 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: Re: [Bes-admins] No data connection on a phone

Delete the appropriate service book on the phone - then resend service books.  

I have to delete Desktop [CICAL], Desktop [SYNC] and Desktop [OTASL] at times 
on various devices.  

Options  Advanced Options  Service Books

Thanks!
Mark Eggan
x8142 
 Please consider your environmental responsibility before printing this e-mail 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, May 10, 2010 2:22 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] No data connection on a phone

One phone seems to have lost its ability to connect with BES for any
data.  Phone stuff, like calls and text, working fine.  Battery pulls
and service books have been tried.  I even tried updating the host
routing table.

Any ideas?

-- 
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] No data connection on a phone

2010-05-10 Thread Eggan, Mark
For Verizon - *228 then option #1

Thanks!
Mark Eggan
x8142 
 Please consider your environmental responsibility before printing this e-mail 


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kalnitsky, Yury
Sent: Monday, May 10, 2010 2:30 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: Re: [Bes-admins] No data connection on a phone

If you can use the browser, then data part is OK, but I would suggest checking 
the device provisioning with RIM or your Telco. Sometimes, devices get 
re-provision incorrectly - BIS instead of BES...

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Monday, May 10, 2010 5:24 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: Re: [Bes-admins] No data connection on a phone

Delete the appropriate service book on the phone - then resend service books.  

I have to delete Desktop [CICAL], Desktop [SYNC] and Desktop [OTASL] at times 
on various devices.  

Options  Advanced Options  Service Books

Thanks!
Mark Eggan
x8142
P Please consider your environmental responsibility before printing this e-mail 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, May 10, 2010 2:22 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] No data connection on a phone

One phone seems to have lost its ability to connect with BES for any data.  
Phone stuff, like calls and text, working fine.  Battery pulls and service 
books have been tried.  I even tried updating the host routing table.

Any ideas?

--
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] No data connection on a phone

2010-05-10 Thread joe_a_vieira
Goto Options/Mobile Networks and confirm data is turned on. 
Sent on the TELUS Mobility network with BlackBerry

-Original Message-
From: Art Alexion a...@rhd.org
Date: Mon, 10 May 2010 17:21:36 
To: A_List_for_BES_Admin's_to_discuss issuesbes-admins@dataoutages.com
Subject: [Bes-admins] No data connection on a phone

One phone seems to have lost its ability to connect with BES for any
data.  Phone stuff, like calls and text, working fine.  Battery pulls
and service books have been tried.  I even tried updating the host
routing table.

Any ideas?

-- 
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] No data connection on a phone

2010-05-10 Thread guido
Pin To Pin works, from and to the device? 


--Original Message--
From: Art Alexion
Sender: bes-admins-boun...@dataoutages.com
To: A_List_for_BES_Admin's_to_discuss issues
ReplyTo: A list for BES Admin's to discuss issues,etc.
Subject: [Bes-admins] No data connection on a phone
Sent: 10 May 2010 23:21

One phone seems to have lost its ability to connect with BES for any
data.  Phone stuff, like calls and text, working fine.  Battery pulls
and service books have been tried.  I even tried updating the host
routing table.

Any ideas?

-- 
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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