Re: [cisco-voip] [External] Re: [EXTERNAL] Jabber client issue
Hi Hunter, I will investigate in either on active or coming from woke up situation, but meanwhile what are possibilities in either case? Your explanation for how push notification is working is absolutely right, and I can't find any relation for the cell carrier with the subject. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer -Original Message- From: Hunter Fuller Sent: Thursday, October 22, 2020 7:57 PM To: Jonatan Quezada Cc: Ahmed Abd EL-Rahman ; cisco-voip@puck.nether.net; Adrian Arevalo-Orozco Subject: Re: [External] Re: [cisco-voip] [EXTERNAL] Jabber client issue Ahmed - does it happen if the Jabber is being woken up from unregistered, or does it happen when Jabber is on-screen when the call comes in, or does it happen in both situations? Johnny - I'm not sure how or why the carrier would matter - isn't it all IP? Expressway sends a push via Cisco/APNs to the iPhone to wake it. Jabber wakes up and registers with callmanager, then begins ringing. So now if CM stops signaling ringing, that is done over IP now - right? Am I missing something? -- Hunter Fuller (they) Router Jockey VBH Annex B-5 +1 256 824 5331 Office of Information Technology The University of Alabama in Huntsville Network Engineering On Thu, Oct 22, 2020 at 11:53 AM Jonatan Quezada wrote: > > totally speculating, but I feel it has to do with sending the request to the > cell carriers for the call to land on the cell? > > I have seen where the cell carriers keep signaling efter the call was > picked up from the desk device or the CSF jabber. Its as if there is a > release or "stopp signalling" code that gets sent to stop trying the jabber > device, the cell phone. > > I have all the carriers configured on my campus via a DAS, and all carriers > behave differently with the cell phone jabbers instances. > > hope that helps or gives insight, Cheers and stay safe > > > On Thu, Oct 22, 2020 at 9:12 AM Ahmed Abd EL-Rahman > wrote: >> >> Dear Gents, >> >> >> >> We have a setup for Jabber over MRA, expressway version 8.11.4 with >> CUCM/IM/Unity Connection version 11.5(1)SU8 with push notification >> configured, let's say a user has an iPhone Jabber and a desk IP phone with >> the same extension, when he receives a call both rings normally, but if he >> picks the call from the IP phone the Jabber on his mobile keep ringing >> although the call was already being picked from the IP Phone?? >> >> >> >> so anyone came across the same issue? >> >> >> >> >> >> Best Regards >> >> >> >> Ahmed Abd EL-Rahman >> >> Senior Network Engineer >> >> >> >> ___ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip > > > > -- > > Johnny Q > Voice Technology Analyst II > Chemeketa Community College > johnn...@chemeketa.edu > Building 22 Room 130 > Work/Jabber 5033995294 > Cell 5035769873 > FAX 5033995549 > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Jabber client issue
Dear Gents, We have a setup for Jabber over MRA, expressway version 8.11.4 with CUCM/IM/Unity Connection version 11.5(1)SU8 with push notification configured, let's say a user has an iPhone Jabber and a desk IP phone with the same extension, when he receives a call both rings normally, but if he picks the call from the IP phone the Jabber on his mobile keep ringing although the call was already being picked from the IP Phone?? so anyone came across the same issue? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] QM Backup recording server
Thanks James, appreciated. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Saturday, April 13, 2019 4:49 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] QM Backup recording server Hi Ahmed. I misunderstand part of your original question I think. I'm afraid I haven't any experience with the Cisco QM product. Thanks, James On Sat, Apr 13, 2019 at 2:42 PM Ahmed Abd EL-Rahman mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi James, Ok this is from CUCM side, what about the backup QM recording server side installation and configuration? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: James Buchanan [mailto:james.buchan...@gmail.com<mailto:james.buchan...@gmail.com>] Sent: Saturday, April 13, 2019 4:28 PM To: Ahmed Abd EL-Rahman mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] QM Backup recording server Hi Ahmed, In CUCM, you create a SIP trunk to each recorder. Those two recorders are placed in a route group configured as top down. That route group is put into a route list, and the route pattern used to invoke the recorders is pointed to that route list. That route pattern is referenced in your Recording Profile. If I remember correctly, CUCM 12.5 allows you to point to both recorders at the same time but don't quote me on that. Thanks, James On Sat, Apr 13, 2019 at 2:01 PM Ahmed Abd EL-Rahman mailto:ahmed.rah...@bmbgroup.com>> wrote: Dear Gents, I have a setup of CUCM 11.5 cluster , CCX 11.6 cluster, AQM 11.5 single server for call recording, all is working fine. Now we are implementing a backup QM recording server and the Cisco documents lack to enough details. I’m using Automatic Silent IP Phones Based Recording (BiB), recording route pattern, recording profile, and SIP trunk pointing to current QM recording server on the CUCM. So I do appreciate if anyone has already implemented this redundant QM recording server to give me a guidance on how this backup server should be implemented. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] QM Backup recording server
Hi James, Ok this is from CUCM side, what about the backup QM recording server side installation and configuration? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Saturday, April 13, 2019 4:28 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] QM Backup recording server Hi Ahmed, In CUCM, you create a SIP trunk to each recorder. Those two recorders are placed in a route group configured as top down. That route group is put into a route list, and the route pattern used to invoke the recorders is pointed to that route list. That route pattern is referenced in your Recording Profile. If I remember correctly, CUCM 12.5 allows you to point to both recorders at the same time but don't quote me on that. Thanks, James On Sat, Apr 13, 2019 at 2:01 PM Ahmed Abd EL-Rahman mailto:ahmed.rah...@bmbgroup.com>> wrote: Dear Gents, I have a setup of CUCM 11.5 cluster , CCX 11.6 cluster, AQM 11.5 single server for call recording, all is working fine. Now we are implementing a backup QM recording server and the Cisco documents lack to enough details. I’m using Automatic Silent IP Phones Based Recording (BiB), recording route pattern, recording profile, and SIP trunk pointing to current QM recording server on the CUCM. So I do appreciate if anyone has already implemented this redundant QM recording server to give me a guidance on how this backup server should be implemented. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Auto Attendant setup
Dear Gents, I have a CUCM 11.5 setup with central and remote sites, each remote site has a local Unity connection providing Auto Attendant functionality and everything is working just fine except for one point which is during WAN outage the SRST on the site voice gateway router is hosting phones and phones can call each others and place outside PSTN calls successfully, but incoming calls to the site through PSTN lines is not hunting in the AA on the local CUC although I have a dial peer for the pilot pointing to the CUC IP address and the IP address of the VGW is added to the list of servers in the ports configurations on CUC. So I do appreciate if anyone have a working configuration example of such scenario which makes the AA on local CUC works during SRST situation (WAN outage) or at least highlight the needed configurations. Thanks. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco UCCX question
So this setup doesn’t need external DB or premium license (we have enhanced license)? Or all this can be done using only the CCX server ? BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Sep 21, 2018, at 12:34 AM, Brian Meade mailto:bmead...@vt.edu>> wrote: You just use Post Call Treatment to send calls to a survey application and then store each result as an Enterprise Variable. You can then create a Call Custom Variable report using those parameter names to display the results. On Thu, Sep 20, 2018 at 4:47 AM Ahmed Abd EL-Rahman mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Your idea doesn’t need external DB or premium license? Could you please give me more details on callflow/scripting/reporting to achieve the needed results. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Sep 20, 2018, at 1:57 AM, Brian Meade mailto:bmead...@vt.edu>> wrote: You can do it with Call Custom Variables Report and using Enterprise Parameters as a cheap/quick solution. On Wed, Sep 19, 2018 at 3:53 PM Tooze-Froggatt, Peter (ISS) mailto:p.tooze-frogg...@lancaster.ac.uk>> wrote: Hi Ahmed, In order to do this, I would recommend using an external database to store your results from the survey. You will need CCX Premium license in order to use the database subsystem. Essentially, you need to direct the call to another application when the call is hung up by the agent who answered the call, so they would need to say ‘please hold whilst you’re directed to the survey’, they hang up the call and the call is transferred to the survey script. Two great posts on the Cisco forums that details this, with examples, are: https://community.cisco.com/t5/contact-center/post-call-survey-10-6/td-p/2804109 and https://community.cisco.com/t5/contact-center/postcall-survey-help-with-uccx7/td-p/2417969 You would setup an SQL server and have the results be written to that. You can then query and parse the information into whatever format you require. You may also want to look at this for post call treatment, which is how to get that call to the post call script: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html Kind Regards, Peter Tooze-Froggatt ISS Network Specialist – Telephony and Unified Communications Lancaster University +44 01524 510019 From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Ahmed Abd EL-Rahman Sent: 19 September 2018 08:00 To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] Cisco UCCX question Hi Gents, I have a setup of UCCX 11.6 and I’d like to know the requirements of implementing a feature to enable the caller to have a an audio survey and export reports based on the caller inputs. -Scenario: After Call Center agent finishes talking to the caller he diverts the call to the a script (a survey) asking the caller some questions and records his answers which is normally numbers indicating he caller evaluation of the service he got from the agent. After that reports should be exported indicating how callers evaluate each agent. So here is my questions: - How to implement this setup (even an overview). - Does this setup needs integration with any type of external servers or it can be implemented using only the existing UCCX servers? - What’s the needed license level (enhanced, premium,.) to implement that setup? Thanks BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco UCCX question
Many thanks Peter, I will go through all links you provided to have a complete idea about it. Appreciated. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Sep 19, 2018, at 10:53 PM, Tooze-Froggatt, Peter (ISS) mailto:p.tooze-frogg...@lancaster.ac.uk>> wrote: Hi Ahmed, In order to do this, I would recommend using an external database to store your results from the survey. You will need CCX Premium license in order to use the database subsystem. Essentially, you need to direct the call to another application when the call is hung up by the agent who answered the call, so they would need to say ‘please hold whilst you’re directed to the survey’, they hang up the call and the call is transferred to the survey script. Two great posts on the Cisco forums that details this, with examples, are: https://community.cisco.com/t5/contact-center/post-call-survey-10-6/td-p/2804109 and https://community.cisco.com/t5/contact-center/postcall-survey-help-with-uccx7/td-p/2417969 You would setup an SQL server and have the results be written to that. You can then query and parse the information into whatever format you require. You may also want to look at this for post call treatment, which is how to get that call to the post call script: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html Kind Regards, Peter Tooze-Froggatt ISS Network Specialist – Telephony and Unified Communications Lancaster University +44 01524 510019 From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Ahmed Abd EL-Rahman Sent: 19 September 2018 08:00 To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] Cisco UCCX question Hi Gents, I have a setup of UCCX 11.6 and I’d like to know the requirements of implementing a feature to enable the caller to have a an audio survey and export reports based on the caller inputs. -Scenario: After Call Center agent finishes talking to the caller he diverts the call to the a script (a survey) asking the caller some questions and records his answers which is normally numbers indicating he caller evaluation of the service he got from the agent. After that reports should be exported indicating how callers evaluate each agent. So here is my questions: - How to implement this setup (even an overview). - Does this setup needs integration with any type of external servers or it can be implemented using only the existing UCCX servers? - What’s the needed license level (enhanced, premium,.) to implement that setup? Thanks BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco UCCX question
Hi Brian, Your idea doesn’t need external DB or premium license? Could you please give me more details on callflow/scripting/reporting to achieve the needed results. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Sep 20, 2018, at 1:57 AM, Brian Meade mailto:bmead...@vt.edu>> wrote: You can do it with Call Custom Variables Report and using Enterprise Parameters as a cheap/quick solution. On Wed, Sep 19, 2018 at 3:53 PM Tooze-Froggatt, Peter (ISS) mailto:p.tooze-frogg...@lancaster.ac.uk>> wrote: Hi Ahmed, In order to do this, I would recommend using an external database to store your results from the survey. You will need CCX Premium license in order to use the database subsystem. Essentially, you need to direct the call to another application when the call is hung up by the agent who answered the call, so they would need to say ‘please hold whilst you’re directed to the survey’, they hang up the call and the call is transferred to the survey script. Two great posts on the Cisco forums that details this, with examples, are: https://community.cisco.com/t5/contact-center/post-call-survey-10-6/td-p/2804109 and https://community.cisco.com/t5/contact-center/postcall-survey-help-with-uccx7/td-p/2417969 You would setup an SQL server and have the results be written to that. You can then query and parse the information into whatever format you require. You may also want to look at this for post call treatment, which is how to get that call to the post call script: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html Kind Regards, Peter Tooze-Froggatt ISS Network Specialist – Telephony and Unified Communications Lancaster University +44 01524 510019 From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Ahmed Abd EL-Rahman Sent: 19 September 2018 08:00 To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] Cisco UCCX question Hi Gents, I have a setup of UCCX 11.6 and I’d like to know the requirements of implementing a feature to enable the caller to have a an audio survey and export reports based on the caller inputs. -Scenario: After Call Center agent finishes talking to the caller he diverts the call to the a script (a survey) asking the caller some questions and records his answers which is normally numbers indicating he caller evaluation of the service he got from the agent. After that reports should be exported indicating how callers evaluate each agent. So here is my questions: - How to implement this setup (even an overview). - Does this setup needs integration with any type of external servers or it can be implemented using only the existing UCCX servers? - What’s the needed license level (enhanced, premium,.) to implement that setup? Thanks BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco UCCX question
Hi Gents, I have a setup of UCCX 11.6 and I’d like to know the requirements of implementing a feature to enable the caller to have a an audio survey and export reports based on the caller inputs. -Scenario: After Call Center agent finishes talking to the caller he diverts the call to the a script (a survey) asking the caller some questions and records his answers which is normally numbers indicating he caller evaluation of the service he got from the agent. After that reports should be exported indicating how callers evaluate each agent. So here is my questions: - How to implement this setup (even an overview). - Does this setup needs integration with any type of external servers or it can be implemented using only the existing UCCX servers? - What’s the needed license level (enhanced, premium,.) to implement that setup? Thanks BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] AQM upgrade query
Hi Gents, I have a task of upgrading QM recording server 8.5 to AQM 11.5, and as per my experience with this product documents it’s always poor and away far from the Cisco standard quality of its documentation for its native products. So does anyone did this upgrade before to point out for the most useful documents for that upgrade and preferably gives me the tips and tricks for this upgrade based on field experience. Another idea is to leave the old server as is and go with fresh installation for AQM 11.5 using different IP address, what do you think of that? We are using only the recording feature of this AQM, so finally any tips, useful documents, videos, or field experience is highly appreciated. Thanks BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber IM service Issue
Sure Brian, I have a single interface EXP-E setup in which the EXP-C is pointing to the public IP of the EXP-E not its private IP, so my issue was simply the absence of the PTR record(reverse DNS record) for the EXP-E on the internal DNS which is used by the EXP-C which turns to be mandatory starting from version 8.8. Once the record is added the issue was solved and furthermore any user can have his first access to Jabber client from the public internet not only from the inside network. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Jan 3, 2018, at 7:41 AM, Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote: Ahmed, Can you let the list know what the issue was in case someone sees something similar and the thread can be archived? Thanks, Brian On Sun, Dec 31, 2017 at 11:50 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Many thanks Brian, the mentioned tool pointed to my issue and the fix in 5 minutes, it’s really a great tool. Really appreciated. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Friday, December 22, 2017 7:18 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue I don't see any connection attempts on port 5222 in the logs. Might want to enable tcpdump on the Diagnostic Logging page and try again. Also try https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/ and go to CollabEdge validator. It will test against your domain with a username/password. You can also put the logs in there and it may show you what is going on as well. On Thu, Dec 21, 2017 at 11:15 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Under presence there is only one domain and all my servers are in the same domain which is the same internally and externally, we just have some users accounts on a different domain that’s why I added that domain just to EXP-E and added it’s related SRV records. Please have a look on the attached logs taken from both Expressway C and E for a client which works fine from internal network then connected successfully from outside but the IM service is not working from outside. I really do appreciate if you can hint me about possible reasons that make IM service not working from outside company network. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Tuesday, December 19, 2017 1:01 AM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue In IM under Presence->Domains, do you have multiple domains listed? Do you have something other than default under Presence Advanced configuration for setting domain names? Setting the voice services domain is one of the few reasons you need to login internally first. If you are using UserID@Default Domain then you shouldn't need to login internally first. You may just need to remove the domain portion from the username on the username/password page when logging in the first time. On Mon, Dec 18, 2017 at 4:06 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: What’s the flexible Jabber ID? Also I have local users created on CUCM with no LDAP integration. For the domain portion it’s not removed if the first login is through MRA and the login failed but as mentioned if I logged in thought inside network before the login through MRA goes smooth and login successfully but with one exception that IM service is not available. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:50 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Are you using flexible Jabber ID? One thing to make sure is that first time MRA login gets rid of the domain portion in the username on the username/password form after entering username@domain in the service discovery window. On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahm
Re: [cisco-voip] Jabber IM service Issue
Many thanks Brian, the mentioned tool pointed to my issue and the fix in 5 minutes, it’s really a great tool. Really appreciated. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Friday, December 22, 2017 7:18 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber IM service Issue I don't see any connection attempts on port 5222 in the logs. Might want to enable tcpdump on the Diagnostic Logging page and try again. Also try https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/ and go to CollabEdge validator. It will test against your domain with a username/password. You can also put the logs in there and it may show you what is going on as well. On Thu, Dec 21, 2017 at 11:15 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Under presence there is only one domain and all my servers are in the same domain which is the same internally and externally, we just have some users accounts on a different domain that’s why I added that domain just to EXP-E and added it’s related SRV records. Please have a look on the attached logs taken from both Expressway C and E for a client which works fine from internal network then connected successfully from outside but the IM service is not working from outside. I really do appreciate if you can hint me about possible reasons that make IM service not working from outside company network. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Tuesday, December 19, 2017 1:01 AM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue In IM under Presence->Domains, do you have multiple domains listed? Do you have something other than default under Presence Advanced configuration for setting domain names? Setting the voice services domain is one of the few reasons you need to login internally first. If you are using UserID@Default Domain then you shouldn't need to login internally first. You may just need to remove the domain portion from the username on the username/password page when logging in the first time. On Mon, Dec 18, 2017 at 4:06 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: What’s the flexible Jabber ID? Also I have local users created on CUCM with no LDAP integration. For the domain portion it’s not removed if the first login is through MRA and the login failed but as mentioned if I logged in thought inside network before the login through MRA goes smooth and login successfully but with one exception that IM service is not available. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:50 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Are you using flexible Jabber ID? One thing to make sure is that first time MRA login gets rid of the domain portion in the username on the username/password form after entering username@domain in the service discovery window. On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber for first time from inside the network then afterwards he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed. Does this point to anything ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:27 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Try removing "inspect sip" from the global policy. You don't want that in there with Expressway. Not sure if XMPP traffic hits that as well or not. You can also try refreshing the IM Servers on the Expressway-C Unified Commu
Re: [cisco-voip] Jabber IM service Issue
Hi Florian, Yes all services are configured with forward and revers DNS records, and I have all the configurations validated and working fine in another client site with only one difference which is users here are created locally on CUCM while in the other client environment which is working there is LDAP integration for users provisioning. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Dec 22, 2017, at 12:01 AM, Florian Kroessbacher <florian.kroessbac...@gmail.com<mailto:florian.kroessbac...@gmail.com>> wrote: Hy out there Have u configured Revers DNS Important! From version X8.8 onward, you must create forward and reverse DNS entries for all Expressway-E systems, so that systems making TLS connections to them can resolve their FQDNs and validate their certificates. Page 19 https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-9.pdf -- Florian Krößbacher florian.kroessbac...@gmail.com<mailto:florian.kroessbac...@gmail.com> [https://s3.amazonaws.com/htmlsig-assets/grey/twitter.png] <https://twitter.com/flohATinnsbruck> [https://s3.amazonaws.com/htmlsig-assets/grey/googleplus.png] <https://plus.google.com/+FlorianKroessbacher> [https://s3.amazonaws.com/htmlsig-assets/grey/linkedin.png] <https://www.linkedin.com/in/florian-kroessbacher-5a29a832?> 2017-12-21 17:15 GMT+01:00 Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>>: Hi Brian, Under presence there is only one domain and all my servers are in the same domain which is the same internally and externally, we just have some users accounts on a different domain that’s why I added that domain just to EXP-E and added it’s related SRV records. Please have a look on the attached logs taken from both Expressway C and E for a client which works fine from internal network then connected successfully from outside but the IM service is not working from outside. I really do appreciate if you can hint me about possible reasons that make IM service not working from outside company network. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Tuesday, December 19, 2017 1:01 AM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue In IM under Presence->Domains, do you have multiple domains listed? Do you have something other than default under Presence Advanced configuration for setting domain names? Setting the voice services domain is one of the few reasons you need to login internally first. If you are using UserID@Default Domain then you shouldn't need to login internally first. You may just need to remove the domain portion from the username on the username/password page when logging in the first time. On Mon, Dec 18, 2017 at 4:06 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: What’s the flexible Jabber ID? Also I have local users created on CUCM with no LDAP integration. For the domain portion it’s not removed if the first login is through MRA and the login failed but as mentioned if I logged in thought inside network before the login through MRA goes smooth and login successfully but with one exception that IM service is not available. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:50 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Are you using flexible Jabber ID? One thing to make sure is that first time MRA login gets rid of the domain portion in the username on the username/password form after entering username@domain in the service discovery window. On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber for first time from inside the network then afterwards he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed. Does this point to anything ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mai
Re: [cisco-voip] Jabber IM service Issue
What’s the flexible Jabber ID? Also I have local users created on CUCM with no LDAP integration. For the domain portion it’s not removed if the first login is through MRA and the login failed but as mentioned if I logged in thought inside network before the login through MRA goes smooth and login successfully but with one exception that IM service is not available. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:50 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber IM service Issue Are you using flexible Jabber ID? One thing to make sure is that first time MRA login gets rid of the domain portion in the username on the username/password form after entering username@domain in the service discovery window. On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber for first time from inside the network then afterwards he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed. Does this point to anything ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:27 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Try removing "inspect sip" from the global policy. You don't want that in there with Expressway. Not sure if XMPP traffic hits that as well or not. You can also try refreshing the IM Servers on the Expressway-C Unified Communications configuration. Enabling diagnostic logging on the Expressway-E and Expressway-C then trying to connect should help show what is going on as well. On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW Regarding the inspection configured here it is : policy-map global_policy class inspection_default inspect dns maximum-length 512 inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp which one could cause this issue ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 10:43 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Looks like possible XMPP/TCP 5222 connection issues from the logs. It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall. What model firewall are you using? You may need to disable some XMPP inspection/application filtering. On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Dear Gents, I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected but IM service is not working while IM service works just fine from inside network. Attached is Jabber client logs for this case. So any ideas ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber IM service Issue
No Ryan, I have no WebEx service. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Monday, December 18, 2017 11:48 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: Brian Meade <bmead...@vt.edu>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber IM service Issue Is your domain provisioned with the WebEx connect service? On Dec 18, 2017, at 3:43 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber for first time from inside the network then afterwards he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed. Does this point to anything ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:27 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Try removing "inspect sip" from the global policy. You don't want that in there with Expressway. Not sure if XMPP traffic hits that as well or not. You can also try refreshing the IM Servers on the Expressway-C Unified Communications configuration. Enabling diagnostic logging on the Expressway-E and Expressway-C then trying to connect should help show what is going on as well. On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW Regarding the inspection configured here it is : policy-map global_policy class inspection_default inspect dns maximum-length 512 inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp which one could cause this issue ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 10:43 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Looks like possible XMPP/TCP 5222 connection issues from the logs. It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall. What model firewall are you using? You may need to disable some XMPP inspection/application filtering. On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Dear Gents, I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected but IM service is not working while IM service works just fine from inside network. Attached is Jabber client logs for this case. So any ideas ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber IM service Issue
Hi Brian, Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber for first time from inside the network then afterwards he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed. Does this point to anything ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:27 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber IM service Issue Try removing "inspect sip" from the global policy. You don't want that in there with Expressway. Not sure if XMPP traffic hits that as well or not. You can also try refreshing the IM Servers on the Expressway-C Unified Communications configuration. Enabling diagnostic logging on the Expressway-E and Expressway-C then trying to connect should help show what is going on as well. On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW Regarding the inspection configured here it is : policy-map global_policy class inspection_default inspect dns maximum-length 512 inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp which one could cause this issue ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 10:43 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Looks like possible XMPP/TCP 5222 connection issues from the logs. It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall. What model firewall are you using? You may need to disable some XMPP inspection/application filtering. On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Dear Gents, I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected but IM service is not working while IM service works just fine from inside network. Attached is Jabber client logs for this case. So any ideas ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber IM service Issue
Hi Brian, Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW Regarding the inspection configured here it is : policy-map global_policy class inspection_default inspect dns maximum-length 512 inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp which one could cause this issue ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 10:43 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber IM service Issue Looks like possible XMPP/TCP 5222 connection issues from the logs. It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall. What model firewall are you using? You may need to disable some XMPP inspection/application filtering. On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Dear Gents, I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected but IM service is not working while IM service works just fine from inside network. Attached is Jabber client logs for this case. So any ideas ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM ver 11.5 off hook dial timeout
Hi James, Also it's better to have a non overlapping numbering plan so that you will not hit the inter digit time out. For example, don't have a user extension 4123 and a MeetMe number 41 in this case you have to wait for interdigit timeout. Best practices to avoid any overlapping in your numbering plan. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA [cid:image001.png@01CEB2D0.5AD73CC0] Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811 M +966 50 792 0925 bmbgroup.com<http://www.bmbgroup.com/> Follow us on: [cid:image003.jpg@01D0AA73.7338AF00] <https://www.facebook.com/BMBGroup> [cid:image005.jpg@01D0AA73.7338AF00] <https://www.linkedin.com/company/bmb> [cid:image007.jpg@01D0AA73.7338AF00] <https://twitter.com/BmbGroup> LEBANON * EGYPT * KSA * JORDAN * IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James Dust Sent: Friday, November 10, 2017 8:50 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] CUCM ver 11.5 off hook dial timeout Dear all, We have been asked to look into the possibility of changing the amount of time the system takes to dial an off hook call, after the final digit is dialled on the phone (we have timed this and it is currently around 8 seconds) Obviously this is a system wide parameter, but can someone please confirm to me which exactly? Thanks in advance. J Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM ver 11.5 off hook dial timeout
Hi James, Also it’s better to have a non overlapping numbering plan so that you will not hit the inter digit time out. For example, don’t have a user extension 4123 and a MeetMe number 41 in this case you have to wait for interdigit timeout. Best practices to avoid any overlapping in your numbering plan. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Nov 10, 2017, at 10:06 PM, James Dust <james.d...@charles-stanley.co.uk<mailto:james.d...@charles-stanley.co.uk>> wrote: Many thanks also From: ROZA, Ariel [mailto:ariel.r...@la.logicalis.com] Sent: 10 November 2017 18:37 To: James Dust; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: RE: CUCM ver 11.5 off hook dial timeout Thats the T302 parameter, found under Service Parameters -> -> Cisco Callmanager (Active) -> Clusterwide Parameters De: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] En nombre de James Dust Enviado el: viernes, 10 de noviembre de 2017 02:50 p.m. Para: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Asunto: [cisco-voip] CUCM ver 11.5 off hook dial timeout Dear all, We have been asked to look into the possibility of changing the amount of time the system takes to dial an off hook call, after the final digit is dialled on the phone (we have timed this and it is currently around 8 seconds) Obviously this is a system wide parameter, but can someone please confirm to me which exactly? Thanks in advance. J Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.charles-stanley.co.uk%2Fcontact-us%2Fdisclosure%2F=02%7C01%7Cariel.roza%40la.logicalis.com%7Ce6bd80e5a3ab428ae29608d528653737%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636459337545012600=R52RSn8tzzz%2F%2B2EKBmrSe4LcxEy7NV5M9iCR5%2Ba7hnU%3D=0> Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CUCM with Microsoft Azure AD integration
Hi Gents, I have UC cluster version 11.5 having CUCM, CUC, IMP, CCX, AQM. We need to integrate with the client AD but they have Azure cloud AD which is not yet officially supported by Cisco. As a workaround we installed local LDAP on-premises for the client and we are trying to make it sync with Azure AD to fetch endusers then we can integrated our servers normally with the on-premises LADP as usual, but the sync is not going well till no between both AD. So my question is there anyone managed to integrate UC with Azure cloud AD? Or else if anyone did sync on-Premises LDAP with Azure cloud AD so that the local LDAP can fetch all endusers with their credentials from Azure, please help. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] UC with Microsoft Azure AD integration
Hi Gents, I have UC cluster version 11.5 having CUCM, CUC, IMP, CCX, AQM. We need to integrate with the client AD but they have Azure cloud AD which is not yet officially supported by Cisco. As a workaround we installed local LDAP on-premises for the client and we are trying to make it sync with Azure AD to fetch endusers then we can integrated our servers normally with the on-premises LADP as usual, but the sync is not going well till no between both AD. So my question is there anyone managed to integrate UC with Azure cloud AD? Or else if anyone did sync on-Premises LDAP with Azure cloud AD so that the local LDAP can fetch all endusers with their credentials from Azure, please help. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM 11.5 license question
Hi Gents, Here is how my PLM looks like: [cid:image002.png@01D2C4E5.06A1FD40] Despite of having CUWL Standard 7 units available I still see -3 shortage in the Basic messaging ?? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Ben Amick [mailto:bam...@humanarc.com] Sent: Wednesday, May 3, 2017 4:21 PM To: James Buchanan <james.buchan...@gmail.com>; Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] CUCM 11.5 license question I find less than the license usage tab, checking the chart tab is more useful when trying to figure out oversubscription. Also, I’ve run into an issue in the past of something really stupid – while CUWLs are a single purchase, it is possible to only install half of the license, and they’re allocated separately. See below for what should show in your ELM. When I came into ownership of this domain, I actually had 75 of my CUWLs that were installed as only the CUWL Standard line, and were missing the messaging portion. [cid:image003.png@01D2C4E5.06A1FD40] Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James Buchanan Sent: Wednesday, May 03, 2017 6:57 AM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] CUCM 11.5 license question Can you send us a screenshot showing the licenses from License Usage in ELM? On Wed, May 3, 2017 at 11:42 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, I have extra available units in CUWL standard license, and despite of that once I add any VM to a user the PLM give me a shortage in the basic messaging license, as per the documents CUWL standard license includes VM feature so why VM is not consuming from the CUWL standard license and showed separately as basic messaging with shortage counts?? Any clues? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip<http://cp.mcafee.com/d/1jWVIi40USyMqemnHCzCUVATsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsTswe86zCVEVvW_9KeecILItuVtdAsZP3zBQnTQuEyCJtdmVEVjVkffGhBrwqrhdECXZt5ddAQsTjKqejtPpesRG9pyPtyL0QDYu1K2qKMM-l9OwXnbiFqFsPmiNKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSYyUOr1vF6y0QJSBiRiVCIBziWq8189ygSq84kuvd41YHv2DCy0mr-AVlwropdNdtGRm7d> Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CUCM 11.5 license question
Hi Gents, I have extra available units in CUWL standard license, and despite of that once I add any VM to a user the PLM give me a shortage in the basic messaging license, as per the documents CUWL standard license includes VM feature so why VM is not consuming from the CUWL standard license and showed separately as basic messaging with shortage counts?? Any clues? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Unity connection Greetings v10
Hi Gray, Simply configure the following: 1. A working hours schedule (from 8:30 AM to 5 PM on selected week days). 2. Assign this schedule to your AA call handler. 3. Once you did this any time period outside the configured schedule will be treated as closed. 4. Go to Edit> Transfer Rules menu option and choose the Closed transfer rule, enable it and from transfer action choose transfer call to greeting. 5. Go to Edit> Greetings menu and activate both standard and closed greeting and upload the required audio messages respectively. That’s it now during working hours (configured schedule) callers will hear standard greeting and outside these hours callers will hear closed greeting. HTH Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Gary Bates_Command Solutions Sent: Wednesday, May 3, 2017 7:34 AM To: Schlotterer, Tommy <tschlotte...@presidio.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Unity connection Greetings v10 Ok thx tommy Have setup for tonight , will review Sent from my iPhone On 3 May 2017, at 10:45 am, Schlotterer, Tommy <tschlotte...@presidio.com<mailto:tschlotte...@presidio.com>> wrote: Use the closed greeting. You can assign a schedule to the mailbox on the basics page. Get Outlook for Android<https://aka.ms/ghei36> On Tue, May 2, 2017 at 8:23 PM -0400, "Gary Bates_Command Solutions" <gba...@commandsolutions.com.au<mailto:gba...@commandsolutions.com.au>> wrote: My school client uses the alternate greeting for after hours messages. Is there a way to schedule the alternate greeting to turn on after 5pm each day, then revert back at 8:30am to the standard greeting Thx Gary Collab Engineer ACT Sent from my iPhone Tommy Schlotterer | Systems Engineer - Collaboration Presidio (NASDAQ: PSDO) | www.presidio.com<http://www.presidio.com> 20 N Saint Clair 3rd Floor, Toledo, OH 43604 D: 419.214.1415 | C: 419.706.0259 | tschlotte...@presidio.com<mailto:tschlotte...@presidio.com> ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM LDAP integration question
Hi Brian, Could you please give me more details about for about the LDS solution. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Tuesday, April 18, 2017 5:40 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM LDAP integration question You have to front-end the multiple domains with an LDS instance or use SSO instead. On Tue, Apr 18, 2017 at 5:49 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, I have CUCM 11.5 and end users belong to 2 different domains with 2 different LDAP systems, here is my question; is it possible for the call manager to integrate with two different LDAP systems in the same time to provision and authenticate end users’ account? I do understand that we can add 2 LDAP directories in CUCM but when it comes to LDAP authentication I can find only 1 possibility is there ??? So any clues ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM LDAP integration question
Noted, Many thanks Ryan. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Tuesday, April 18, 2017 2:46 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM LDAP integration question No, Directory Sync will not import active directory passwords into the communications manager Informix schema. That is the point of active directory authentication, it's simply issuing a bind request to the directory server which yields a positive or negative return value. Sent from my iPhone On Apr 18, 2017, at 7:38 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Ryan, The two different domains are under the one forest. But let me ask something else, If I used only the LDAP integration without LDAP authentication, so call manager will fetch users accounts from the LDAP but in this case the authentication will occur against CUCM users (which actually were fetched from the LDAP), my question in this case when the accounts are being fetched from LDAP they will be fetched with their current domain passwords, right? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Tuesday, April 18, 2017 1:32 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] CUCM LDAP integration question Hi Ahmed, You're on the right track, you can sync multiple forests/directories but you can only bind against one schema. Might be time to look outside of AD for authentication (SSO). Thanks, Ryan Sent from my iPhone On Apr 18, 2017, at 5:50 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, I have CUCM 11.5 and end users belong to 2 different domains with 2 different LDAP systems, here is my question; is it possible for the call manager to integrate with two different LDAP systems in the same time to provision and authenticate end users’ account? I do understand that we can add 2 LDAP directories in CUCM but when it comes to LDAP authentication I can find only 1 possibility is there ??? So any clues ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM LDAP integration question
Hi Ryan, The two different domains are under the one forest. But let me ask something else, If I used only the LDAP integration without LDAP authentication, so call manager will fetch users accounts from the LDAP but in this case the authentication will occur against CUCM users (which actually were fetched from the LDAP), my question in this case when the accounts are being fetched from LDAP they will be fetched with their current domain passwords, right? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Tuesday, April 18, 2017 1:32 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM LDAP integration question Hi Ahmed, You're on the right track, you can sync multiple forests/directories but you can only bind against one schema. Might be time to look outside of AD for authentication (SSO). Thanks, Ryan Sent from my iPhone On Apr 18, 2017, at 5:50 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, I have CUCM 11.5 and end users belong to 2 different domains with 2 different LDAP systems, here is my question; is it possible for the call manager to integrate with two different LDAP systems in the same time to provision and authenticate end users’ account? I do understand that we can add 2 LDAP directories in CUCM but when it comes to LDAP authentication I can find only 1 possibility is there ??? So any clues ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CUCM LDAP integration question
Hi Gents, I have CUCM 11.5 and end users belong to 2 different domains with 2 different LDAP systems, here is my question; is it possible for the call manager to integrate with two different LDAP systems in the same time to provision and authenticate end users' account? I do understand that we can add 2 LDAP directories in CUCM but when it comes to LDAP authentication I can find only 1 possibility is there ??? So any clues ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] PCD cluster discovery problem
Just for the record, I have fixed the issue which was very weird.
Simply the password of the PCD was apparently too complex for the application
to work properly, so when I re-installed the PCD again using a simpler password
(for the admin and platform account) everything went smooth.
BR
Ahmed Abd EL-Rahman
Senior Network Engineer
Sent from my iPhone
On Apr 16, 2017, at 2:39 PM, Ahmed Abd EL-Rahman
<ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote:
Dear Gents,
I’m trying to use PCD to migrate CUCM cluster from version 8.6 to 11.5, I did
it with the same exact versions of all PCD, old CUCM and new CUCM and it worked
just fine in one location, but when I’m trying to do the same in the current
cluster the first step which is PCD discovery of the old CUCM cluster always
fail with an error “login failed” as shown:
[cid:image001.png@01D2B6BE.C0C7B280]
I tried later and installed the ciscocm.ucmap_platformconfig.cop file manually
on both CUCM servers but result remains the same!!
I check the PCD logs and found the following:
“”””
CALLING ucmapLib::getFile {exp3 install platformConfig.xml PCD IP Address
adminsftp /export/platformConfig/temp/}
FAILED ucmapLib::getFile, not valid username/password for sftp
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
inventory.Migration.nodeDiscovery - downloadFile errorCode 123
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
inventory.NatAddressHelper.getPublicIP - Application Node private IP Address is
: 172.16.65.251
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
inventory.Migration.nodeDiscovery - Return nodeDiscovery result 123
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.CustomJob.acquireLock - T77:TA78:N71 waiting for DB lock
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.CustomJob.acquireLock - T77:TA78:N71 acquired lock
2017-04-16 13:31:15,933 INFO [DefaultQuartzScheduler_Worker-3]
db.EntityBroker.updateNodeInfo - Updated 71 to v3
2017-04-16 13:31:15,933 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.CustomJob.releaseLock - T77:TA78:N71 releasing DB lock
2017-04-16 13:31:15,933 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.DiscoveryJob.executeJob - discovery node 71 failed with errorcode 123
as it is Failed to download 'PlatformConfig.xml' from the node
CUCM_PUB_IP_Address to sftpServer PCD IP Address
“
Here is the exact version used:
Old CUCM: 8.6
PCD: 11.5(3)
New CUCM: 11.5(1)SU2
So any clues to solve this issue ??
Best Regards
Ahmed Abd EL-Rahman
Senior Network Engineer
___
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[cisco-voip] PCD cluster discovery problem
Dear Gents,
I'm trying to use PCD to migrate CUCM cluster from version 8.6 to 11.5, I did
it with the same exact versions of all PCD, old CUCM and new CUCM and it worked
just fine in one location, but when I'm trying to do the same in the current
cluster the first step which is PCD discovery of the old CUCM cluster always
fail with an error "login failed" as shown:
[cid:image001.png@01D2B6BE.C0C7B280]
I tried later and installed the ciscocm.ucmap_platformconfig.cop file manually
on both CUCM servers but result remains the same!!
I check the PCD logs and found the following:
""""
CALLING ucmapLib::getFile {exp3 install platformConfig.xml PCD IP Address
adminsftp /export/platformConfig/temp/}
FAILED ucmapLib::getFile, not valid username/password for sftp
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
inventory.Migration.nodeDiscovery - downloadFile errorCode 123
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
inventory.NatAddressHelper.getPublicIP - Application Node private IP Address is
: 172.16.65.251
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
inventory.Migration.nodeDiscovery - Return nodeDiscovery result 123
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.CustomJob.acquireLock - T77:TA78:N71 waiting for DB lock
2017-04-16 13:31:15,929 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.CustomJob.acquireLock - T77:TA78:N71 acquired lock
2017-04-16 13:31:15,933 INFO [DefaultQuartzScheduler_Worker-3]
db.EntityBroker.updateNodeInfo - Updated 71 to v3
2017-04-16 13:31:15,933 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.CustomJob.releaseLock - T77:TA78:N71 releasing DB lock
2017-04-16 13:31:15,933 INFO [DefaultQuartzScheduler_Worker-3]
scheduler.DiscoveryJob.executeJob - discovery node 71 failed with errorcode 123
as it is Failed to download 'PlatformConfig.xml' from the node
CUCM_PUB_IP_Address to sftpServer PCD IP Address
"""""
Here is the exact version used:
Old CUCM: 8.6
PCD: 11.5(3)
New CUCM: 11.5(1)SU2
So any clues to solve this issue ??
Best Regards
Ahmed Abd EL-Rahman
Senior Network Engineer
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[cisco-voip] AA on CUC question
Hi Gents, I have a question regarding auto attendant configurations on Unity connection, I have configured AA call handlers and it is working just fine but I have a request to configure auto attendant that has different behaviors based on working hours/non-working hours' time of the day. Taking into consideration that a single system call handler can only be assigned to a single schedule, and also no two call handlers can have the same triggering extension. So my question is how to implement this behavior using CUC call handlers ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Expressway MRA question
Thanks James, One more point if you please, what about Expressway HA setup? How many EXP-C and EXP-E servers can be in one setup? And could the HA units reside over the WAN in different site? And if yes what’s the requirements for that? BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Mar 12, 2017, at 8:09 PM, James Buchanan <james.buchan...@gmail.com<mailto:james.buchan...@gmail.com>> wrote: Also, regarding your DNS SRV, just pick a cluster to return in the query and ILS takes it from there. Check out the DNS section in this doc: http://www.cisco.com/c/en/us/support/unified-communications/expressway-series/products-installation-and-configuration-guides-list.html Thanks, James On 12 Mar 2017 16:56, "Ahmed Abd EL-Rahman" <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Also if the Expressway supports working with multiple CUCM/IMP clusters, how can it determine to which cluster it will direct the user client registration request ? Also as mentioned there is single DNS and single domain for the whole 4 clusters, so how the SRV records will be added for service discovery specially from inside the company to direct each user to its correct cluster? For example, this is one of the SRV records that should be added to the internal DNS and answers the queries with CUCM IP address: (_cisco-uds._tcp.domain.com), so how such record will work properly to direct each user request to its own cluster CUCM if all 4 clusters are having the same DNS system and same domain ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer Hi James, Yes currently all the 4 clusters' users can talk to each others via inter-cluster trunks over WAN links. Kindly if you have any documents explaining such setup please share it with me. Appreciated. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Mar 12, 2017, at 5:51 PM, James Buchanan <james.buchan...@gmail.com<mailto:james.buchan...@gmail.com<mailto:james.buchan...@gmail.com%3cmailto:james.buchan...@gmail.com>>> wrote: Hello, It is indeed possible. You use one cluster as a sort of "hub" cluster. Then, just make sure the users in each cluster have the Home Cluster parameter checked, but make sure it is only checked in one cluster. Also, you have to make sure you are using ILS and have peer links in IM between all the clusters. If all the Jabber users can talk to each other today in all the various clusters, then you're already grand for using Expressway in that scenario. Thanks, James On Sun, Mar 12, 2017 at 10:30 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com%3cmailto:ahmed.rah...@bmbgroup.com>>> wrote: Hi Gents, If we have 4 standalone clusters each of them has its own CUCM and IM servers (version 11.5), I’d like to know if it’s possible to have only 1 Expressway C and E system to serve all the 4 cluster with MRA service ? Taking into consideration that all the 4 clusters are using the same DNS system and same domain name (company.com<http://company.com><http://company.com>). Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net%3cmailto:cisco-voip@puck.nether.net>> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Expressway MRA question
Also if the Expressway supports working with multiple CUCM/IMP clusters, how can it determine to which cluster it will direct the user client registration request ? Also as mentioned there is single DNS and single domain for the whole 4 clusters, so how the SRV records will be added for service discovery specially from inside the company to direct each user to its correct cluster? For example, this is one of the SRV records that should be added to the internal DNS and answers the queries with CUCM IP address: (_cisco-uds._tcp.domain.com), so how such record will work properly to direct each user request to its own cluster CUCM if all 4 clusters are having the same DNS system and same domain ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer Hi James, Yes currently all the 4 clusters' users can talk to each others via inter-cluster trunks over WAN links. Kindly if you have any documents explaining such setup please share it with me. Appreciated. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Mar 12, 2017, at 5:51 PM, James Buchanan <james.buchan...@gmail.com<mailto:james.buchan...@gmail.com<mailto:james.buchan...@gmail.com%3cmailto:james.buchan...@gmail.com>>> wrote: Hello, It is indeed possible. You use one cluster as a sort of "hub" cluster. Then, just make sure the users in each cluster have the Home Cluster parameter checked, but make sure it is only checked in one cluster. Also, you have to make sure you are using ILS and have peer links in IM between all the clusters. If all the Jabber users can talk to each other today in all the various clusters, then you're already grand for using Expressway in that scenario. Thanks, James On Sun, Mar 12, 2017 at 10:30 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com%3cmailto:ahmed.rah...@bmbgroup.com>>> wrote: Hi Gents, If we have 4 standalone clusters each of them has its own CUCM and IM servers (version 11.5), I'd like to know if it's possible to have only 1 Expressway C and E system to serve all the 4 cluster with MRA service ? Taking into consideration that all the 4 clusters are using the same DNS system and same domain name (company.com<http://company.com>). Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net%3cmailto:cisco-voip@puck.nether.net>> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Expressway MRA question
Hi James, Yes currently all the 4 clusters' users can talk to each others via inter-cluster trunks over WAN links. Kindly if you have any documents explaining such setup please share it with me. Appreciated. BR Ahmed Abd EL-Rahman Senior Network Engineer Sent from my iPhone On Mar 12, 2017, at 5:51 PM, James Buchanan <james.buchan...@gmail.com<mailto:james.buchan...@gmail.com>> wrote: Hello, It is indeed possible. You use one cluster as a sort of "hub" cluster. Then, just make sure the users in each cluster have the Home Cluster parameter checked, but make sure it is only checked in one cluster. Also, you have to make sure you are using ILS and have peer links in IM between all the clusters. If all the Jabber users can talk to each other today in all the various clusters, then you're already grand for using Expressway in that scenario. Thanks, James On Sun, Mar 12, 2017 at 10:30 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, If we have 4 standalone clusters each of them has its own CUCM and IM servers (version 11.5), I’d like to know if it’s possible to have only 1 Expressway C and E system to serve all the 4 cluster with MRA service ? Taking into consideration that all the 4 clusters are using the same DNS system and same domain name (company.com<http://company.com>). Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Expressway MRA question
Hi Gents, If we have 4 standalone clusters each of them has its own CUCM and IM servers (version 11.5), I'd like to know if it's possible to have only 1 Expressway C and E system to serve all the 4 cluster with MRA service ? Taking into consideration that all the 4 clusters are using the same DNS system and same domain name (company.com). Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CME-SRST question
Dear Gents, I have a setup of CUCM 10.5 in a central site with a router in a branch site, phones in branch are registered with the central site CUCM and in case of WAN failure the branch site router should handle the branch phones till the WAN is up again, I have configured the branch router with CME-SRST configurations which is working fine with SCCP phones and all tests were successfully during WAN outage, my issue it with branch SIP phone which are not able to register to the CME-SRST router during WAN outage despite I have followed many configurations scenarios for SIP phones including global register configurations. So does anyone have a working scenario configurations for CME-SRST (not unified SRST) working with SIP phones. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Unity Connection SRSV question
Hi Gents, I have a CUCM cluster version 10.5 with CUC 10.5, and we are going to implement CUC SRSV 10.X in one new remote site using SM-SRE-910K module on 3925 voice gateway router, so if any one already implemented SRSV in this mode I really appreciate if he can give me an overview for the implementation steps specially the first step as I reviewed the related documents (Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) for Release 10.x ) but I'm still not sure specially about the first steps to make CUC SRSV mode up and running. I currently have the following idea about the steps to be taken, so please correct/add/modify/edit any of them according to your experience: * First we have to give the SRE module an IP address. * Then when we access the IP we will find ESXi already installed on the module and we can start deal with it like any ESXi host. * We will create a VM for the CUC SRSV on the ESXi host on the SRE module. * We will install the same version CUC as the one we have in the HQ. * Then CUC starts in demo mode, we will run CLI command utils cuc activate cusrsv to convert the standalone CUC to CUC SRSV server. * Then how it will interact with the CUC cluster in the HQ? Thanks. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco prime collaboration assurance upgrade fails
Dear Gents, I have prime collaboration assurance v 9.0 with the 3 patches installed, I was able to upgrade it to 9.5 following the upgrade/migration guide with no issues, but I'm facing an issue to upgrade it to v 10.0 (in the path to go v 10.6) as after the upgrade services are not coming up and the server not working and the GUI is not accessible, this is happening when trying to upgrade from v 9.0 or 9.5 to v 10.0 despite following the upgrade guie literally. So any one passed through this and have special tips that's not in cisco official documents? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] call tracking question
Thanks Daniel. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Daniel Pagan [mailto:dpa...@fidelus.com] Sent: Sunday, November 15, 2015 11:44 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com>; Sreekanth Narayanan (sreenara) <sreen...@cisco.com>; cisco-voip@puck.nether.net Subject: RE: call tracking question Sreekanth: Really enjoyed your LUA scripting video. Ahmed: Adding to this, you can use the Call-ID header for identifying a specific SIP call flow in the output of debug ccsip messages. The Call-ID header field is a unique identifier for the SIP dialog, which means the Call-ID header field for the incoming call-leg will be different from the outgoing call-leg, but persistent for the duration of the dialog (not guaranteed to be the entire call, but more than likely the entire call). There are other unique headers fields within SIP, all helpful and used in their own way, but the Call-ID header is very useful for a high-level view of transactions involved in a dialog. For information on SIP signaling, I suggest starting with online articles by Andrew Prokop (google his name...). He talks on Avaya platforms but focuses heavily on RFC concepts. Hope this helps. - Dan From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Sunday, November 15, 2015 6:27 AM To: Sreekanth Narayanan (sreenara) <sreen...@cisco.com<mailto:sreen...@cisco.com>>; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] call tracking question Many thanks Sreekanth, really appreciated. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Sreekanth Narayanan (sreenara) [mailto:sreen...@cisco.com] Sent: Sunday, November 15, 2015 2:11 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>>; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: RE: call tracking question You'll firstly need to find the call using the called or calling number, and then you can track it using the Global call identifier in the CCAPI logs. For example, in this line: 8261462: Sep 29 14:31:10.720: //640449/14CF2490BDF1/CCAPI/cc_api_call_connected: Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0) 14CF2490BDF1 is the GCID. This will remain constant on the call, and you will see 2 different legs (if it is a simple call, and doesn't include conference). 640449 is the leg ID. There will be one matching the incoming side, and the other for the outgoing side. You can use Notepad++ or Jedit to highlight the GCID and the leg numbers to track the call then. I'd suggest logging all the debugs to the buffer so you don't lose any information. This is a usual template you can use. Router(config)#service timestamps debug datetime msec Router(config)#logging buffered debugging Router(config)#service sequence Router(config)#no logging rate-limit Router#term no mon Then output all the logs using show logging command Thanks Sreekanth From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Sunday, November 15, 2015 4:30 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] call tracking question Hi Gents, If I'm executing debug commands like debug voice ccapi inout and debug csip messages on a voice router and I need to track a certain call among a lot of calls passing through the VGW at the same moment, how can I do that ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] call tracking question
Hi Gents, If I'm executing debug commands like debug voice ccapi inout and debug csip messages on a voice router and I need to track a certain call among a lot of calls passing through the VGW at the same moment, how can I do that ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] call tracking question
Many thanks Sreekanth, really appreciated. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Sreekanth Narayanan (sreenara) [mailto:sreen...@cisco.com] Sent: Sunday, November 15, 2015 2:11 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com>; cisco-voip@puck.nether.net Subject: RE: call tracking question You'll firstly need to find the call using the called or calling number, and then you can track it using the Global call identifier in the CCAPI logs. For example, in this line: 8261462: Sep 29 14:31:10.720: //640449/14CF2490BDF1/CCAPI/cc_api_call_connected: Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0) 14CF2490BDF1 is the GCID. This will remain constant on the call, and you will see 2 different legs (if it is a simple call, and doesn't include conference). 640449 is the leg ID. There will be one matching the incoming side, and the other for the outgoing side. You can use Notepad++ or Jedit to highlight the GCID and the leg numbers to track the call then. I'd suggest logging all the debugs to the buffer so you don't lose any information. This is a usual template you can use. Router(config)#service timestamps debug datetime msec Router(config)#logging buffered debugging Router(config)#service sequence Router(config)#no logging rate-limit Router#term no mon Then output all the logs using show logging command Thanks Sreekanth From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Sunday, November 15, 2015 4:30 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] call tracking question Hi Gents, If I'm executing debug commands like debug voice ccapi inout and debug csip messages on a voice router and I need to track a certain call among a lot of calls passing through the VGW at the same moment, how can I do that ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 7821 phones issue
Hi Brian, Thanks for the suggestion, kindly have a look on the attached sh run, it may has some clues. BTW, I sound the following configs under the sip-ua but it’s a default as I didn’t configure it myself: sip-ua presence enable Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Thursday, October 29, 2015 12:21 AM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] 7821 phones issue You could try a sip-profile under voice service voip to strip it out. voice class sip-profiles 100 request Invite sip-header Authorization remove voice service voip sip sip-profiles 100 I've never tried this for CME messaging though. It's normally a CUBE feature. It may still work though. You should be able to remove the username/password under the SIP ephone configuration for the calling phone if it's on the same subnet as CME which may also help but doesn't help if you have those 78XX phones registering over the WAN. On Wed, Oct 28, 2015 at 3:41 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Nothing configured under the sip-ua. How can I strip out the authorization header please? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Oct 28, 2015, at 7:29 PM, Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu><mailto:bmead...@vt.edu<mailto:bmead...@vt.edu>>> wrote: I'm guessing there's a device with SIP inspection in the middle that doesn't like the Authorization header and is dropping the packets. You could either go through the full path and fix that issue or somehow strip out that Authorization header. What do you have configured under sip-ua? On Wed, Oct 28, 2015 at 11:49 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com><mailto:ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>>> wrote: Hi Brian, If this is the case, so how this can be fixed ? Also if this is what makes the call fail, how these calls are working between the 7821 phones on the same LAN (both HQ and Branch)? Also it’s working from branch 7821 to HQ 7821, it just not working from HQ 7821 to branch 7821. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: bmead...@gmail.com<mailto:bmead...@gmail.com><mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com><mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>>] On Behalf Of Brian Meade Sent: Wednesday, October 28, 2015 6:43 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com><mailto:ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net><mailto:cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] 7821 phones issue In the non-working Invite, CME is sending an Authorization header that doesn't exist in the working case: Authorization: Digest username="204",realm="all",uri="sip:201@10.10.3.2<mailto:sip%3A201@10.10.3.2><mailto:sip%3A201@10.10.3.2<mailto:sip%253A201@10.10.3.2>>;user=phone",response="13d0e80e52a41bc8642290d5744ca66d",nonce="9D2BD5F30012BAFA",cnonce="570b883d",qop=auth,nc=0003,algorithm=MD5 This is forwarded from the incoming Invite from the 7821. I'm guessing you have some sort of header-passthrough configured here resulting in the problem occurring. On Wed, Oct 28, 2015 at 8:07 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com><mailto:ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>>> wrote: I know that there is a lack of a response to the SIP invite message which is being sent from HQ 7821 phone to the branch 7821 phone during the call setup which may point to a network connectivity (or blocking) in the middle, but can anyone give me a reasonable answer for why the same messages are flowing normally when the 8831 HQ phone initiate the call to the 7821 branch phone ?? if something blocked it will be blocked for all. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net><mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>>] On Behalf Of Ahmed Abd EL-Rahman Sent: Wednesday, October 28, 2015 3:02 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net><mailto:cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: [cisco-voip] 7821 phones issue Hi Gent
[cisco-voip] 7821 phones issue
eing 24DE25D0 *Oct 25 08:19:24.871: //-1//CCAPI/cc_free_feature_vsa: Also please find the debug ccsip message output for both successful call and unsuccessful call attached. So any ideas please ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA SUCCESSFUL CALL FROM 110 ==> 201 *Oct 26 10:21:39.783: //-1//SIP/Msg/ccsipDisplayMsg: Received: INVITE sip:2@10.10.3.2;user=phone SIP/2.0 Via: SIP/2.0/UDP 10.10.6.45:5060;branch=z9hG4bK57a257f6 From: "Conference Room" <sip:110@10.10.3.2>;tag=ac44f2118f7000105cddbf47-035b40fe To: <sip:2@10.10.3.2;user=phone> Call-ID: ac44f211-8f76-03709203-04a4536f@10.10.6.45 Max-Forwards: 70 Date: Mon, 26 Oct 2015 10:21:39 GMT CSeq: 101 INVITE User-Agent: Cisco-CP8831G/9.3.2 Contact: <sip:9EC4-4F8@10.10.6.45:5060;transport=udp> Expires: 180 Accept: application/sdp Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO Remote-Party-ID: "Conference Room" <sip:110@10.10.3.2>;party=calling;id-type=subscriber;privacy=off;screen=yes Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1 Allow-Events: kpml,dialog Content-Length: 348 Content-Type: application/sdp Content-Disposition: session;handling=optional v=0 o=Cisco-SIPUA 7300 0 IN IP4 10.10.6.45 s=SIP Call t=0 0 m=audio 32182 RTP/AVP 0 8 18 102 116 101 c=IN IP4 10.10.6.45 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=yes a=rtpmap:102 L16/16000 a=rtpmap:116 iLBC/8000 a=fmtp:116 mode=20 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=sendrecv *Oct 26 10:21:39.791: //-1/2E133A99825E/CCAPI/cc_api_display_ie_subfields: cc_api_call_setup_ind_common: cisco-username=110 - ccCallInfo IE subfields - cisco-ani=110 cisco-anitype=0 cisco-aniplan=0 cisco-anipi=0 cisco-anisi=1 dest=2 cisco-desttype=0 cisco-destplan=0 cisco-rdie= cisco-rdn= cisco-rdntype=0 cisco-rdnplan=0 cisco-rdnpi=-1 cisco-rdnsi=-1 cisco-redirectreason=-1 fwd_final_type =0 final_redirectNumber = hunt_group_timeout =0 *Oct 26 10:21:39.791: //-1/2E133A99825E/CCAPI/cc_api_call_setup_ind_common: Interface=0x227AFBB0, Call Info( Calling Number=110,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed), Called Number=2(TON=Unknown, NPI=Unknown), Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=FALSE, Incoming Dial-peer=40007, Progress Indication=NULL(0), Calling IE Present=TRUE, Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=366 *Oct 26 10:21:39.791: //-1/2E133A99825E/CCAPI/ccCheckClipClir: In: Calling Number=110(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed) *Oct 26 10:21:39.791: //-1/2E133A99825E/CCAPI/ccCheckClipClir: Out: Calling Number=110(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed) *Oct 26 10:21:39.791: //-1//CCAPI/cc_get_feature_vsa: *Oct 26 10:21:39.791: :cc_get_feature_vsa malloc success *Oct 26 10:21:39.791: //-1//CCAPI/cc_get_feature_vsa: *Oct 26 10:21:39.791: cc_get_feature_vsa count is 1 *Oct 26 10:21:39.791: //-1//CCAPI/cc_get_feature_vsa: *Oct 26 10:21:39.791: :FEATURE_VSA attributes are: feature_name:0,feature_time:1040164144,feature_id:106 *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/cc_api_call_setup_ind_common: Set Up Event Sent; Call Info(Calling Number=110(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed), Called Number=2(TON=Unknown, NPI=Unknown)) *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/cc_process_call_setup_ind: Event=0x3F093928 *Oct 26 10:21:39.791: //-1//CCAPI/cc_setupind_match_search: Try with the demoted called number 2 *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/ccCallSetContext: Context=0x3E002A2C *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/cc_process_call_setup_ind: >>>>CCAPI handed cid 366 with tag 40007 to app "_ManagedAppProcess_Default" *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/ccCallSetupAck: Call Id=366 *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/cc_api_set_transfer_info: Transfer Number=, Transfer Reason=0x0 *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/ccSetDigitTimeouts: Initial Digit Timeout=1(ms), Inter Digit Timeout=1(ms) *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/ccSetDigitTimeouts: Call Entry(Inter Digit Timeout=1(ms), Initial Digit Timeout=1(ms)) *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/ccCallReportDigits: (callID=0x16E, digit_event=0x1, enable=TRUE, consume=FALSE) *Oct 26 10:21:39.791: //366/2E133A99825E/CCAPI/ccCallReportDigits:
Re: [cisco-voip] 7821 phones issue
Hi Ryan: Please note that the branch is nothing, just a small 887 router configured for DMVPN with the HQ to provide IP connectivity, so no voice configs on the branch router at all. For the HQ router, here is the voice service voip section configs: voice service voip ip address trusted list ipv4 10.10.3.2 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service sip moved-temporarily no supplementary-service sip refer redirect ip2ip fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none h323 sip bind control source-interface GigabitEthernet0/2.3 bind media source-interface GigabitEthernet0/2.3 registrar server expires max 1200 min 300 Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Wednesday, October 28, 2015 3:21 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] 7821 phones issue Could you provide the "voice service voip" config section of HQ and a branch site? Sent from my iPad On Oct 28, 2015, at 8:08 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: I know that there is a lack of a response to the SIP invite message which is being sent from HQ 7821 phone to the branch 7821 phone during the call setup which may point to a network connectivity (or blocking) in the middle, but can anyone give me a reasonable answer for why the same messages are flowing normally when the 8831 HQ phone initiate the call to the 7821 branch phone ?? if something blocked it will be blocked for all. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Wednesday, October 28, 2015 3:02 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] 7821 phones issue Hi Gents, I have a setup of CME 10.5 on 2911 ISR in the HQ, then I have a DMVPN to the branch site. I have the following phone types: - 7945 skinny based phone. - 8831 SIP conference station. -7821 SIP phones. - 7861 SIP phone. the setup is working fine in the HQ (on the same LAN) but when i took some of the 7821 phones and placed them in the branch site the following happens: - They are able to register to the CME in the HQ. - Branch phones can call all HQ phones and can also call each others' in the branch normally. - The issue is that HQ 7821 & 7861 phones cannot call 7821 branch phones (no ring back is heard then the call disconnects after around 1 minute), despite the fact that HQ 7945 and 8831 (which is also SIP based) can call Branch 7821 phones normally with no issues ??? I have upgraded the router IOS to the latest safe harbor version 15.4(3)M4 and upgraded the 7821 firmware to the latest version 10.3.1 with no success. I have enabled the debug voice ccapi inout and collected the output from 2 calls, 1 is from HQ 8831 SIP phone to a branch 7821 phone which was successful and the other from HQ 7821 phone to a branch 7821 phone which was unsuccessful and i compared the two outputs line by line and discovered that in the successful call the alerting singal (ring back) is received normally, but in the unsuccessful one it's not received and a disconnect signal is received as shown below: - successful call: *Oct 25 10:43:55.258: cc_api_get_xcode_stream : 4982 *Oct 25 10:43:55.258: //678//CCAPI/cc_api_get_xcode_stream: *Oct 25 10:43:55.258: cc_api_get_xcode_stream : 4982 *Oct 25 10:43:55.258: //678//CCAPI/cc_api_get_xcode_stream: *Oct 25 10:43:55.258: cc_api_get_xcode_stream : 4982 *Oct 25 10:43:55.258: //678/1F64117E85C0/CCAPI/cc_api_call_proceeding: Interface=0x3E81FC6C, Progress Indication=NULL(0) *Oct 25 10:43:55.466: //678/1F64117E85C0/CCAPI/cc_api_call_alert: Interface=0x3E81FC6C, Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1) *Oct 25 10:43:55.466: //678/1F64117E85C0/CCAPI/cc_api_call_alert: Call Entry(Retry Count=0, Responsed=TRUE) *Oct 25 10:43:55.470: //677/1F64117E85C0/CCAPI/ccCallAlert: Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1) *Oct 25 10:43:55.470: //677/1F64117E85C0/CCAPI/ccCallAlert: Call Entry(Responsed=TRUE, Alert Sent=TRUE) *Oct 25 10:43:55.470: //677/1F64117E85C0/CCAPI/ccCallNotify: Data Bitmask=0x7, Call Id=677 - unsuccessful call: *Oct 25 08:18:21.359: cc_api_get_xcode_stream : 4982 *Oct 25 08:18:21.359: //357//CCAPI/cc_api_get_xcode_stream: *Oct 25 08:18:21.359: cc_api_get_xcode_stream : 4982 *Oct 25 08:18:21.359: //357//CCAPI/cc_api_get_xcode_stream: *Oct 25 08:18:21.359: cc_api_get_xcode_stream : 4982 *Oct 25 08:18:21.359: //357/C9AD33DD82E1/CCAPI/cc_api_call_proceeding: Interface=0x3E81FC6C, Progress Indicatio
Re: [cisco-voip] 7821 phones issue
Hi Brian, If this is the case, so how this can be fixed ? Also if this is what makes the call fail, how these calls are working between the 7821 phones on the same LAN (both HQ and Branch)? Also it’s working from branch 7821 to HQ 7821, it just not working from HQ 7821 to branch 7821. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Wednesday, October 28, 2015 6:43 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] 7821 phones issue In the non-working Invite, CME is sending an Authorization header that doesn't exist in the working case: Authorization: Digest username="204",realm="all",uri="sip:201@10.10.3.2<mailto:sip%3A201@10.10.3.2>;user=phone",response="13d0e80e52a41bc8642290d5744ca66d",nonce="9D2BD5F30012BAFA",cnonce="570b883d",qop=auth,nc=0003,algorithm=MD5 This is forwarded from the incoming Invite from the 7821. I'm guessing you have some sort of header-passthrough configured here resulting in the problem occurring. On Wed, Oct 28, 2015 at 8:07 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: I know that there is a lack of a response to the SIP invite message which is being sent from HQ 7821 phone to the branch 7821 phone during the call setup which may point to a network connectivity (or blocking) in the middle, but can anyone give me a reasonable answer for why the same messages are flowing normally when the 8831 HQ phone initiate the call to the 7821 branch phone ?? if something blocked it will be blocked for all. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>] On Behalf Of Ahmed Abd EL-Rahman Sent: Wednesday, October 28, 2015 3:02 PM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] 7821 phones issue Hi Gents, I have a setup of CME 10.5 on 2911 ISR in the HQ, then I have a DMVPN to the branch site. I have the following phone types: - 7945 skinny based phone. - 8831 SIP conference station. -7821 SIP phones. - 7861 SIP phone. the setup is working fine in the HQ (on the same LAN) but when i took some of the 7821 phones and placed them in the branch site the following happens: - They are able to register to the CME in the HQ. - Branch phones can call all HQ phones and can also call each others’ in the branch normally. - The issue is that HQ 7821 & 7861 phones cannot call 7821 branch phones (no ring back is heard then the call disconnects after around 1 minute), despite the fact that HQ 7945 and 8831 (which is also SIP based) can call Branch 7821 phones normally with no issues ??? I have upgraded the router IOS to the latest safe harbor version 15.4(3)M4 and upgraded the 7821 firmware to the latest version 10.3.1 with no success. I have enabled the debug voice ccapi inout and collected the output from 2 calls, 1 is from HQ 8831 SIP phone to a branch 7821 phone which was successful and the other from HQ 7821 phone to a branch 7821 phone which was unsuccessful and i compared the two outputs line by line and discovered that in the successful call the alerting singal (ring back) is received normally, but in the unsuccessful one it's not received and a disconnect signal is received as shown below: - successful call: *Oct 25 10:43:55.258: cc_api_get_xcode_stream : 4982 *Oct 25 10:43:55.258: //678//CCAPI/cc_api_get_xcode_stream: *Oct 25 10:43:55.258: cc_api_get_xcode_stream : 4982 *Oct 25 10:43:55.258: //678//CCAPI/cc_api_get_xcode_stream: *Oct 25 10:43:55.258: cc_api_get_xcode_stream : 4982 *Oct 25 10:43:55.258: //678/1F64117E85C0/CCAPI/cc_api_call_proceeding: Interface=0x3E81FC6C, Progress Indication=NULL(0) *Oct 25 10:43:55.466: //678/1F64117E85C0/CCAPI/cc_api_call_alert: Interface=0x3E81FC6C, Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1) *Oct 25 10:43:55.466: //678/1F64117E85C0/CCAPI/cc_api_call_alert: Call Entry(Retry Count=0, Responsed=TRUE) *Oct 25 10:43:55.470: //677/1F64117E85C0/CCAPI/ccCallAlert: Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1) *Oct 25 10:43:55.470: //677/1F64117E85C0/CCAPI/ccCallAlert: Call Entry(Responsed=TRUE, Alert Sent=TRUE) *Oct 25 10:43:55.470: //677/1F64117E85C0/CCAPI/ccCallNotify: Data Bitmask=0x7, Call Id=677 - unsuccessful call: *Oct 25 08:18:21.359: cc_api_get_xcode_stream : 4982 *Oct 25 08:18:21.359: //357//CCAPI/cc_api_get_xcode_stream: *Oct 25 08:18:21.359: cc_api_get_xcode_stream : 4982 *Oct 25 08:18:21.359: //357//CCAPI/cc_api_get_xcode_stream: *Oct 25 08:18:21.359: cc_api_get_xcode_stream : 4982 *Oct 25 08:18:21.359: //357/C9AD33DD82
[cisco-voip] UC SSO question
Hi Gents, I have configured all my UC 10.5 cluster services (including Cisco WebEx Meeting Server 2.5 MR5) for SSO. CUCM, Jabber desktop client, and WebEx access working correctly with SSO from the corporate LAN with PCs joined to the domain, which how it should work without having to re-enter any credentials when accessing these service. My question is a laptop for example which already joined the domain is trying to access the UC services from outside the network (Jabber Desktop client and webex) as they are both configured with public access, should the SSO works with this laptop from outside exactly the same way as it works from corporate LAN so that the user doesn't have to enter any credentials manually or it is normal to be prompted for credentials when he access from outside the corporate network ? I'm asking about SSO nature. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UC SSO question
Hi Brian, Yes I use MRA and did what you have mentioned but still the Jabber client asks for credentials from outside the network!!?? Any suggestions for a good tested configuration example for this setup please? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer On Oct 8, 2015, at 4:45 PM, Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote: Are you using MRA for external logins? If so, you can add the Identity Provider on the Expressway-C and then enable SSO on the Expressway-C and Expressway-E. The Identity Provider has to be accessible externally though. On Thu, Oct 8, 2015 at 8:32 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, I have configured all my UC 10.5 cluster services (including Cisco WebEx Meeting Server 2.5 MR5) for SSO. CUCM, Jabber desktop client, and WebEx access working correctly with SSO from the corporate LAN with PCs joined to the domain, which how it should work without having to re-enter any credentials when accessing these service. My question is a laptop for example which already joined the domain is trying to access the UC services from outside the network (Jabber Desktop client and webex) as they are both configured with public access, should the SSO works with this laptop from outside exactly the same way as it works from corporate LAN so that the user doesn’t have to enter any credentials manually or it is normal to be prompted for credentials when he access from outside the corporate network ? I’m asking about SSO nature. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UC SSO question
I use ADFS 2 and I'm exposing the same ADFS to the Internet with real IP through NAT configurations. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Oct 8, 2015, at 5:01 PM, Bernhard Albler <bernhard.alb...@gmail.com<mailto:bernhard.alb...@gmail.com>> wrote: It's going to depend on the OS platform on the client and on the IDP. What IDP are you using? If it is ADFS, do you use an ADFS Proxy or do you expose a normal ADFS server externally as well? cheers bernhard On Thu, Oct 8, 2015 at 3:44 PM, Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote: Are you using MRA for external logins? If so, you can add the Identity Provider on the Expressway-C and then enable SSO on the Expressway-C and Expressway-E. The Identity Provider has to be accessible externally though. On Thu, Oct 8, 2015 at 8:32 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, I have configured all my UC 10.5 cluster services (including Cisco WebEx Meeting Server 2.5 MR5) for SSO. CUCM, Jabber desktop client, and WebEx access working correctly with SSO from the corporate LAN with PCs joined to the domain, which how it should work without having to re-enter any credentials when accessing these service. My question is a laptop for example which already joined the domain is trying to access the UC services from outside the network (Jabber Desktop client and webex) as they are both configured with public access, should the SSO works with this laptop from outside exactly the same way as it works from corporate LAN so that the user doesn’t have to enter any credentials manually or it is normal to be prompted for credentials when he access from outside the corporate network ? I’m asking about SSO nature. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip -- Bernhard Albler, +4369917207384 -- "Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn die Nachwelt für mich getan?" --Carl Friedrich Zelter ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco UC systems with SSO
Dears Gents, I have a UC cluster serving multi-sites with the following application: CUCM 10.5, CUC 10.5, IMP 10.5, UCCX 10.6, and Webex Meeting server 2.5 MR5(on premises), Jabber 10.6 (desktop and mobile clients works from both inside and also from internet) and I'm about to configure the SSO for all services (local and services with external access like CWMS and Jabber). I have a colleague who will work on the Microsoft part to make the IdP (ADFS) ready and I will configure the cisco UC cluster side. So any suggestions or special directions about this? I mean if anyone has done this setup even for a single services and he can give me some advices or notes this will be much appreciated. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] WebEx question
Dears, I have upgraded from CWMS 2.5 to CWMS 2.5 MR5, the upgrade went smoothly and was successful. But after the upgrade I have notices a big delays when the user try to create/join a meeting which was the same symptoms when the server was not having a valid SSL certificate (we have a public CA signed certificate). And on the server I noticed that the previously working certificate was assigned on the server as internal SSL certificate while for the external SSL certificate it shows that it doesn't have one. In the release notes nothing was mentioned in this regard, so any ideas how we can get it to work normally after this upgrade ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811 M +966 50 792 0925 bmbgroup.com LEBANON . EGYPT . KSA . JORDAN . IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Saturday, June 13, 2015 2:00 AM To: James Buchanan Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Thanks James. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 12, 2015, at 7:32 PM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, The split cert is optional. Your certs should continue working normally. Thanks, James On Fri, Jun 12, 2015 at 6:08 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Thanks James/Tim for all your valuable feedback. One last question, regarding the Split Certificate introduced in MR5, I already have a certificate signed from a public CA and it's working fine (my current version is 2.5 base release), so after updating to MR5 with Split Certificate do I have to change anything regarding the certificate ? do I have to issue/upload it again ? or the certificate operation will continue working normally. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811 M +966 50 792 0925 bmbgroup.comhttp://bmbgroup.com LEBANON . EGYPT . KSA . JORDAN . IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. -Original Message- From: Tim Smith [mailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au] Sent: Friday, June 12, 2015 6:07 AM To: Ahmed Abd EL-Rahman; James Buchanan Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: RE: [cisco-voip] WebEx question MR4 was ok for me, but it did have an issue with productivity tools updates. The earlier versions of 2.5 have quite a lot of sev 1 and 2 bugs, check the release notes and you'll see the details (well some of them) But if you are not hitting them, then you can use your judgement as to whether it's a reason to upgrade. The MR's do still seem to have a history of introducing bugs as we go along, again, that's a bit annoying. (again you'll see in release notes) At some points these are sev 1,2 bugs too. I didn't hit a cert issue that I can see on on my MR5 in SDC, but I'm not sure on all the symptoms, so it still might be lurking. If you are not hitting any issues with your current version, I'd probably be inclined to wait for MR6. When you go there, you can turn on the short URL's. Cheers, Tim. -Original Message- From: Ahmed Abd EL-Rahman [mailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com] Sent: Friday, 12 June 2015 12:40 AM To: James Buchanan Cc: Tim Smith; cisco
Re: [cisco-voip] WebEx question
Thanks James/Tim for all your valuable feedback. One last question, regarding the Split Certificate introduced in MR5, I already have a certificate signed from a public CA and it's working fine (my current version is 2.5 base release), so after updating to MR5 with Split Certificate do I have to change anything regarding the certificate ? do I have to issue/upload it again ? or the certificate operation will continue working normally. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811 M +966 50 792 0925 bmbgroup.com LEBANON . EGYPT . KSA . JORDAN . IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. -Original Message- From: Tim Smith [mailto:tim.sm...@enject.com.au] Sent: Friday, June 12, 2015 6:07 AM To: Ahmed Abd EL-Rahman; James Buchanan Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] WebEx question MR4 was ok for me, but it did have an issue with productivity tools updates. The earlier versions of 2.5 have quite a lot of sev 1 and 2 bugs, check the release notes and you'll see the details (well some of them) But if you are not hitting them, then you can use your judgement as to whether it's a reason to upgrade. The MR's do still seem to have a history of introducing bugs as we go along, again, that's a bit annoying. (again you'll see in release notes) At some points these are sev 1,2 bugs too. I didn't hit a cert issue that I can see on on my MR5 in SDC, but I'm not sure on all the symptoms, so it still might be lurking. If you are not hitting any issues with your current version, I'd probably be inclined to wait for MR6. When you go there, you can turn on the short URL's. Cheers, Tim. -Original Message- From: Ahmed Abd EL-Rahman [mailto:ahmed.rah...@bmbgroup.com] Sent: Friday, 12 June 2015 12:40 AM To: James Buchanan Cc: Tim Smith; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question So as a conclusion I can go with MR5 and if I faced an issue with the mobile client I can open a TAC case to get the hot fix which is what happened with you James ? And after that hot fix was everything running smoothly with you James? Hi Tim, did you installed the MR4 in your environment ? And is it working fine ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 11, 2015, at 5:32 PM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, The certificate issue with the mobile app is not yet in the release notes. If they will reference TAC case 635173083 when you open your TAC case, they can see if you need the hotfix or not. Thanks, James On Thu, Jun 11, 2015 at 10:16 AM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Just make sure to check release notes before as well! http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Release_Notes/Release_Notes.html#reference_23E4C721B42E4B909ABE8ECA786F88BE Cheers, Tim. From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Friday, 12 June 2015 12:08 AM To: Ahmed Abd EL-Rahman Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Open a TAC case. It is post MR5. On 11 Jun 2015, at 7:46 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, So I can go directly to MR5 with the hotfix you mentioned, but how I can get this hotfix if it is not published on Cisco.comhttp://Cisco.com ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 4:16 PM To: Ahmed Abd EL-Rahman Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Hello, It would be cumulative. However, I went from MR2 to MR5, so I'm not sure about MR4. I would just get TAC to publish the hotfix for you with special file access. Thanks, James On Thu, Jun 11, 2015 at 9:10 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, One question here, I assume that everything mentioned to be fixed in MR4 and earlier should
Re: [cisco-voip] WebEx question
Thanks James. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 12, 2015, at 7:32 PM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, The split cert is optional. Your certs should continue working normally. Thanks, James On Fri, Jun 12, 2015 at 6:08 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Thanks James/Tim for all your valuable feedback. One last question, regarding the Split Certificate introduced in MR5, I already have a certificate signed from a public CA and it's working fine (my current version is 2.5 base release), so after updating to MR5 with Split Certificate do I have to change anything regarding the certificate ? do I have to issue/upload it again ? or the certificate operation will continue working normally. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811 M +966 50 792 0925 bmbgroup.comhttp://bmbgroup.com LEBANON . EGYPT . KSA . JORDAN . IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. -Original Message- From: Tim Smith [mailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au] Sent: Friday, June 12, 2015 6:07 AM To: Ahmed Abd EL-Rahman; James Buchanan Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: RE: [cisco-voip] WebEx question MR4 was ok for me, but it did have an issue with productivity tools updates. The earlier versions of 2.5 have quite a lot of sev 1 and 2 bugs, check the release notes and you'll see the details (well some of them) But if you are not hitting them, then you can use your judgement as to whether it's a reason to upgrade. The MR's do still seem to have a history of introducing bugs as we go along, again, that's a bit annoying. (again you'll see in release notes) At some points these are sev 1,2 bugs too. I didn't hit a cert issue that I can see on on my MR5 in SDC, but I'm not sure on all the symptoms, so it still might be lurking. If you are not hitting any issues with your current version, I'd probably be inclined to wait for MR6. When you go there, you can turn on the short URL's. Cheers, Tim. -Original Message- From: Ahmed Abd EL-Rahman [mailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com] Sent: Friday, 12 June 2015 12:40 AM To: James Buchanan Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question So as a conclusion I can go with MR5 and if I faced an issue with the mobile client I can open a TAC case to get the hot fix which is what happened with you James ? And after that hot fix was everything running smoothly with you James? Hi Tim, did you installed the MR4 in your environment ? And is it working fine ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 11, 2015, at 5:32 PM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, The certificate issue with the mobile app is not yet in the release notes. If they will reference TAC case 635173083 when you open your TAC case, they can see if you need the hotfix or not. Thanks, James On Thu, Jun 11, 2015 at 10:16 AM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Just make sure to check release notes before as well! http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Release_Notes/Release_Notes.html#reference_23E4C721B42E4B909ABE8ECA786F88BE Cheers, Tim. From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Friday, 12 June 2015 12:08 AM To: Ahmed Abd EL-Rahman Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Open a TAC case. It is post MR5. On 11 Jun 2015, at 7:46 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com
Re: [cisco-voip] WebEx question
Hi James/Tim, Just to make sure we are on the same page, I have the major release of the CWMS 2.5 without any MR releases installed. Here is what I meant by my question, This is a snapshot of the invitation received for a meeting initiated from web (with short hyperlink): [cid:image001.jpg@01D0A43E.168B2610] And here a snapshot of the invitation received for a meeting initiated from outlook client (with long URL): [cid:image002.jpg@01D0A43E.168B2610] So coming to your suggestions, will the MR5 fix this issue ? and will make the outlook invitation looks neat like the web invitation ? also, James did the MR5 caused issues with mobile client access with you ? Many thanks for your kind support. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA -Original Message- From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 6:10 AM To: Tim Smith Cc: Ahmed Abd EL-Rahman; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question If you go to MR5 you will break the mobile app. Just found out from the BU the other day. There is a hot fix they can publish for you. On 10 Jun 2015, at 8:55 PM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Hi Ahmed, Check out 2.5 MR4 if you are not on it.. Short URL feature is there, you can get rid of all the long URL's Also if you are security conscious, MR5 has split certificates too. You should upgrade to MR5 anyway if you aren't already, there are a couple of doozies fixed along the way :) Cheers, Tim -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Wednesday, 10 June 2015 9:41 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] WebEx question Hi Gents, I have WebEx (CWMS) 2.5 and it is working fine, I have just one strange note, when a user created a meeting from outlook directly the invitation email sent with the complete long url for the meeting while when create a meeting from the webpage the meeting invitation email is sent with join the meeting hyperlink without the long meeting url being revealed which should be the case regardless from which way the meeting has been created. So any ideas what could be the reason for that Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] WebEx question
So as a conclusion I can go with MR5 and if I faced an issue with the mobile client I can open a TAC case to get the hot fix which is what happened with you James ? And after that hot fix was everything running smoothly with you James? Hi Tim, did you installed the MR4 in your environment ? And is it working fine ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 11, 2015, at 5:32 PM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, The certificate issue with the mobile app is not yet in the release notes. If they will reference TAC case 635173083 when you open your TAC case, they can see if you need the hotfix or not. Thanks, James On Thu, Jun 11, 2015 at 10:16 AM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Just make sure to check release notes before as well! http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Release_Notes/Release_Notes.html#reference_23E4C721B42E4B909ABE8ECA786F88BE Cheers, Tim. From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Friday, 12 June 2015 12:08 AM To: Ahmed Abd EL-Rahman Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Open a TAC case. It is post MR5. On 11 Jun 2015, at 7:46 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, So I can go directly to MR5 with the hotfix you mentioned, but how I can get this hotfix if it is not published on Cisco.comhttp://Cisco.com ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 4:16 PM To: Ahmed Abd EL-Rahman Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Hello, It would be cumulative. However, I went from MR2 to MR5, so I'm not sure about MR4. I would just get TAC to publish the hotfix for you with special file access. Thanks, James On Thu, Jun 11, 2015 at 9:10 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, One question here, I assume that everything mentioned to be fixed in MR4 and earlier should be included in MR5, am I right ? isn’t it a cumulative updates each one has all previous fixes plus new fixes ?. Also based on your feedback is it better to install the MR4 instead of the MR5 ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 3:53 PM To: Tim Smith Cc: Ahmed Abd EL-Rahman; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Hello, MR5 will not fix the URL question. However, applied without the hot fix I mentioned it will break the mobile app because of a bug regarding certificates and how they are issued. Thanks, James On 11 Jun 2015, at 4:29 AM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Hi Ahmed, I think the difference is the PT tools invites use plain text only I guess it’s because you can’t embed the hyperlink in there.. I have not tried the short URL feature yet, but I believe it will replace that long URL yes. I don’t think it will replace it with “Join the meeting” I think it will just replace it with a shortened URL So it should be shorter and neater but not exactly like the web invites. Looks like we need to be careful of the issue James raised though. Cheers, Tim From: Ahmed Abd EL-Rahman [mailto:ahmed.rah...@bmbgroup.com] Sent: Thursday, 11 June 2015 7:01 PM To: James Buchanan; Tim Smith Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: RE: [cisco-voip] WebEx question Hi James/Tim, Just to make sure we are on the same page, I have the major release of the CWMS 2.5 without any MR releases installed. Here is what I meant by my question, This is a snapshot of the invitation received for a meeting initiated from web (with short hyperlink): image001.jpg And here a snapshot of the invitation received for a meeting initiated from outlook client (with long URL): image002.jpg So coming to your suggestions, will the MR5 fix this issue ? and will make the outlook invitation looks neat like the web invitation ? also, James did the MR5 caused issues with mobile client access with you ? Many thanks for your kind support. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA -Original Message- From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 6:10 AM To: Tim Smith Cc: Ahmed Abd EL-Rahman; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question If you go to MR5 you will break the mobile app. Just found out from the BU the other day
Re: [cisco-voip] WebEx question
But I have SDC, do you think I will hit the same issue with the mobile app? Also is the situation currently stable with the MR5? As in some cases the newest version suffers a lot of opened bugs that's why I was thinking to go with the MR4 instead of the MR5. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 11, 2015, at 5:48 PM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, TAC actually headed me off at the pass. I had updated to MR5 but had some issues with the MDC deployment. While fixing those issues, they told me about this mobile app issue and told me to go to the hotfix. Thanks, James On Thu, Jun 11, 2015 at 10:39 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: So as a conclusion I can go with MR5 and if I faced an issue with the mobile client I can open a TAC case to get the hot fix which is what happened with you James ? And after that hot fix was everything running smoothly with you James? Hi Tim, did you installed the MR4 in your environment ? And is it working fine ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 11, 2015, at 5:32 PM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, The certificate issue with the mobile app is not yet in the release notes. If they will reference TAC case 635173083 when you open your TAC case, they can see if you need the hotfix or not. Thanks, James On Thu, Jun 11, 2015 at 10:16 AM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Just make sure to check release notes before as well! http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Release_Notes/Release_Notes.html#reference_23E4C721B42E4B909ABE8ECA786F88BE Cheers, Tim. From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Friday, 12 June 2015 12:08 AM To: Ahmed Abd EL-Rahman Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Open a TAC case. It is post MR5. On 11 Jun 2015, at 7:46 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, So I can go directly to MR5 with the hotfix you mentioned, but how I can get this hotfix if it is not published on Cisco.comhttp://Cisco.comhttp://Cisco.com ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 4:16 PM To: Ahmed Abd EL-Rahman Cc: Tim Smith; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Hello, It would be cumulative. However, I went from MR2 to MR5, so I'm not sure about MR4. I would just get TAC to publish the hotfix for you with special file access. Thanks, James On Thu, Jun 11, 2015 at 9:10 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, One question here, I assume that everything mentioned to be fixed in MR4 and earlier should be included in MR5, am I right ? isn’t it a cumulative updates each one has all previous fixes plus new fixes ?. Also based on your feedback is it better to install the MR4 instead of the MR5 ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 3:53 PM To: Tim Smith Cc: Ahmed Abd EL-Rahman; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Hello, MR5 will not fix the URL question. However, applied without the hot fix I mentioned it will break the mobile app because of a bug regarding certificates and how they are issued. Thanks, James On 11 Jun 2015, at 4:29 AM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Hi Ahmed, I think the difference is the PT tools invites use plain text only I guess it’s because you can’t embed the hyperlink in there.. I have not tried the short URL feature yet, but I believe it will replace that long URL yes. I don’t think it will replace it with “Join the meeting” I think it will just replace it with a shortened URL So
Re: [cisco-voip] WebEx question
Hi James, One question here, I assume that everything mentioned to be fixed in MR4 and earlier should be included in MR5, am I right ? isn’t it a cumulative updates each one has all previous fixes plus new fixes ?. Also based on your feedback is it better to install the MR4 instead of the MR5 ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 3:53 PM To: Tim Smith Cc: Ahmed Abd EL-Rahman; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question Hello, MR5 will not fix the URL question. However, applied without the hot fix I mentioned it will break the mobile app because of a bug regarding certificates and how they are issued. Thanks, James On 11 Jun 2015, at 4:29 AM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Hi Ahmed, I think the difference is the PT tools invites use plain text only I guess it’s because you can’t embed the hyperlink in there.. I have not tried the short URL feature yet, but I believe it will replace that long URL yes. I don’t think it will replace it with “Join the meeting” I think it will just replace it with a shortened URL So it should be shorter and neater but not exactly like the web invites. Looks like we need to be careful of the issue James raised though. Cheers, Tim From: Ahmed Abd EL-Rahman [mailto:ahmed.rah...@bmbgroup.com] Sent: Thursday, 11 June 2015 7:01 PM To: James Buchanan; Tim Smith Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: RE: [cisco-voip] WebEx question Hi James/Tim, Just to make sure we are on the same page, I have the major release of the CWMS 2.5 without any MR releases installed. Here is what I meant by my question, This is a snapshot of the invitation received for a meeting initiated from web (with short hyperlink): [cid:image001.jpg@01D0A460.ECC69F80] And here a snapshot of the invitation received for a meeting initiated from outlook client (with long URL): image002.jpg So coming to your suggestions, will the MR5 fix this issue ? and will make the outlook invitation looks neat like the web invitation ? also, James did the MR5 caused issues with mobile client access with you ? Many thanks for your kind support. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA -Original Message- From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Thursday, June 11, 2015 6:10 AM To: Tim Smith Cc: Ahmed Abd EL-Rahman; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] WebEx question If you go to MR5 you will break the mobile app. Just found out from the BU the other day. There is a hot fix they can publish for you. On 10 Jun 2015, at 8:55 PM, Tim Smith tim.sm...@enject.com.aumailto:tim.sm...@enject.com.au wrote: Hi Ahmed, Check out 2.5 MR4 if you are not on it.. Short URL feature is there, you can get rid of all the long URL's Also if you are security conscious, MR5 has split certificates too. You should upgrade to MR5 anyway if you aren't already, there are a couple of doozies fixed along the way :) Cheers, Tim -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Wednesday, 10 June 2015 9:41 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] WebEx question Hi Gents, I have WebEx (CWMS) 2.5 and it is working fine, I have just one strange note, when a user created a meeting from outlook directly the invitation email sent with the complete long url for the meeting while when create a meeting from the webpage the meeting invitation email is sent with join the meeting hyperlink without the long meeting url being revealed which should be the case regardless from which way the meeting has been created. So any ideas what could be the reason for that Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] WebEx question
Hi Gents, I have WebEx (CWMS) 2.5 and it is working fine, I have just one strange note, when a user created a meeting from outlook directly the invitation email sent with the complete long url for the meeting while when create a meeting from the webpage the meeting invitation email is sent with join the meeting hyperlink without the long meeting url being revealed which should be the case regardless from which way the meeting has been created. So any ideas what could be the reason for that Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber - WebEx integration query
Thanks Eric, can you please send me some guidance for how to configure the CWMS for SSO ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Eric Pedersen [mailto:peders...@bennettjones.com] Sent: Monday, June 1, 2015 10:08 PM To: James Buchanan; Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Jabber - WebEx integration query WebEx SSO will take care of that even if you don’t have SSO enabled with Jabber. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James Buchanan Sent: 01 June 2015 10:40 AM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Hello, That is correct about the profile. I'm not sure if SSO solves this or not. When I have CWMS questions, I sometimes post on the supportforums.cisco.comhttp://supportforums.cisco.com site for WebEx. I have found this to be very useful in getting accurate answers quickly. Thanks, James On Mon, Jun 1, 2015 at 12:38 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, So the role of the UC conferencing service will be just providing the WebEx site URL, then the user must enter his email and password manually, right? The client is not also preferring the manual way of each user entering his WebEx credentials manually, so what if we configured the WebEx with SSO, will that help in avoiding that process? Many thanks James. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 1, 2015, at 6:48 AM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, You still must configure the web conferencing in the UC Service Profile. Just do not set the credentials setting to anything. Thanks, James On Sun, May 31, 2015 at 4:42 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: In this case no need to configure the conference UC service at all in the service profile ? we just should enter the access credentials manually ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA image001.png Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811tel:%2B966%2011%20200%205811tel:%2B966%2011%20200%205811 M +966 50 792 0925 bmbgroup.comhttp://bmbgroup.comhttp://www.bmbgroup.com/ LEBANON • EGYPT • KSA • JORDAN • IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 11:27 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Did you enter your whole email address? There is no other way to send Webex Meetings Server credentials at present. On 31 May 2015, at 3:23 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, When I try to do that it gives me a message “cannot verify your account. Check your password and then try again” Any ideas for possible reasons ? Also is it the only way to do that is that manual method or there are alternatives, also please if possible let me know any dependencies in terms of CUCM UC service and service profile configurations, specially the authentication source. Many thanks Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 10:47 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Hello, They must go under File, options and manually configure their webex login information . Thanks, James On 31 May 2015, at 2:44 PM, Ahmed Abd EL
Re: [cisco-voip] Jabber - WebEx integration query
Many Thanks Eric, I will try the SSO in my next shot, for the time being I have tried configuring the UC conference service without any authentication source and entered the email/password manually in Jabber client, the settings were accepted but my issue is when trying instant WebEx meeting directly from Jabber client sometimes it works but most of the time it gives the following error: [cid:image001.png@01D09D9C.8EFED9F0] Then if I tried again right after this message it may work smoothly !! So any ideas for possible reasons of this error message ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Eric Pedersen [mailto:peders...@bennettjones.com] Sent: Tuesday, June 2, 2015 5:29 PM To: Ahmed Abd EL-Rahman; James Buchanan Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Jabber - WebEx integration query Well, there is the official WebEx documentation, and this blog page was very helpful: https://digitalglue.wordpress.com/2014/02/11/configuring-cisco-webex-meeting-server-to-work-with-adfs-2-0/ Do you have an AD FS server already? From: Ahmed Abd EL-Rahman [mailto:ahmed.rah...@bmbgroup.com] Sent: 02 June 2015 2:20 AM To: Eric Pedersen; James Buchanan Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Jabber - WebEx integration query Thanks Eric, can you please send me some guidance for how to configure the CWMS for SSO ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Eric Pedersen [mailto:peders...@bennettjones.com] Sent: Monday, June 1, 2015 10:08 PM To: James Buchanan; Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Jabber - WebEx integration query WebEx SSO will take care of that even if you don’t have SSO enabled with Jabber. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James Buchanan Sent: 01 June 2015 10:40 AM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Hello, That is correct about the profile. I'm not sure if SSO solves this or not. When I have CWMS questions, I sometimes post on the supportforums.cisco.comhttp://supportforums.cisco.com site for WebEx. I have found this to be very useful in getting accurate answers quickly. Thanks, James On Mon, Jun 1, 2015 at 12:38 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, So the role of the UC conferencing service will be just providing the WebEx site URL, then the user must enter his email and password manually, right? The client is not also preferring the manual way of each user entering his WebEx credentials manually, so what if we configured the WebEx with SSO, will that help in avoiding that process? Many thanks James. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 1, 2015, at 6:48 AM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, You still must configure the web conferencing in the UC Service Profile. Just do not set the credentials setting to anything. Thanks, James On Sun, May 31, 2015 at 4:42 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: In this case no need to configure the conference UC service at all in the service profile ? we just should enter the access credentials manually ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA image001.png Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811tel:%2B966%2011%20200%205811tel:%2B966%2011%20200%205811 M +966 50 792 0925 bmbgroup.comhttp://bmbgroup.comhttp://www.bmbgroup.com/ LEBANON • EGYPT • KSA • JORDAN • IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 11:27 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.netmailto:cisco-voip
Re: [cisco-voip] Jabber - WebEx integration query
Hi James, So the role of the UC conferencing service will be just providing the WebEx site URL, then the user must enter his email and password manually, right? The client is not also preferring the manual way of each user entering his WebEx credentials manually, so what if we configured the WebEx with SSO, will that help in avoiding that process? Many thanks James. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Jun 1, 2015, at 6:48 AM, James Buchanan james.buchan...@gmail.commailto:james.buchan...@gmail.com wrote: Hello, You still must configure the web conferencing in the UC Service Profile. Just do not set the credentials setting to anything. Thanks, James On Sun, May 31, 2015 at 4:42 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: In this case no need to configure the conference UC service at all in the service profile ? we just should enter the access credentials manually ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA image001.png Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811tel:%2B966%2011%20200%205811 M +966 50 792 0925 bmbgroup.comhttp://www.bmbgroup.com/ LEBANON • EGYPT • KSA • JORDAN • IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. From: James Buchanan [mailto:james.buchan...@gmail.commailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 11:27 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Did you enter your whole email address? There is no other way to send Webex Meetings Server credentials at present. On 31 May 2015, at 3:23 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, When I try to do that it gives me a message “cannot verify your account. Check your password and then try again” Any ideas for possible reasons ? Also is it the only way to do that is that manual method or there are alternatives, also please if possible let me know any dependencies in terms of CUCM UC service and service profile configurations, specially the authentication source. Many thanks Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 10:47 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Hello, They must go under File, options and manually configure their webex login information . Thanks, James On 31 May 2015, at 2:44 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi Gents, I have a setup including CUCM 10.5, IMPresence 10.5, CUC 10.5, WebEx 2.5 (on premises CWMS), Expressway 8.5, Jabber clients version 10.6 The system is fine and jabber clients works fine and integrated well with CUCM, CUC, IMP, but not with WebEx. The webex is working completely fine but from the Jabber client I can’t initiate a webex meeting or access meetings information and all the webex related options are not active as per the following snapshot: image001.png I already added the webex site URL to a conference UC service which is a assigned to the service profile in use, but still no success. So any ideas on how to complete the WebEx integration with Jabber client ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Jabber - WebEx integration query
Hi Gents, I have a setup including CUCM 10.5, IMPresence 10.5, CUC 10.5, WebEx 2.5 (on premises CWMS), Expressway 8.5, Jabber clients version 10.6 The system is fine and jabber clients works fine and integrated well with CUCM, CUC, IMP, but not with WebEx. The webex is working completely fine but from the Jabber client I can't initiate a webex meeting or access meetings information and all the webex related options are not active as per the following snapshot: [cid:image002.png@01D09BF3.340E6060] I already added the webex site URL to a conference UC service which is a assigned to the service profile in use, but still no success. So any ideas on how to complete the WebEx integration with Jabber client ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber - WebEx integration query
Hi James, When I try to do that it gives me a message “cannot verify your account. Check your password and then try again” Any ideas for possible reasons ? Also is it the only way to do that is that manual method or there are alternatives, also please if possible let me know any dependencies in terms of CUCM UC service and service profile configurations, specially the authentication source. Many thanks Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 10:47 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Hello, They must go under File, options and manually configure their webex login information . Thanks, James On 31 May 2015, at 2:44 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi Gents, I have a setup including CUCM 10.5, IMPresence 10.5, CUC 10.5, WebEx 2.5 (on premises CWMS), Expressway 8.5, Jabber clients version 10.6 The system is fine and jabber clients works fine and integrated well with CUCM, CUC, IMP, but not with WebEx. The webex is working completely fine but from the Jabber client I can’t initiate a webex meeting or access meetings information and all the webex related options are not active as per the following snapshot: [cid:image001.png@01D09BF8.8EFB4150] I already added the webex site URL to a conference UC service which is a assigned to the service profile in use, but still no success. So any ideas on how to complete the WebEx integration with Jabber client ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber - WebEx integration query
In this case no need to configure the conference UC service at all in the service profile ? we just should enter the access credentials manually ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA [cid:image001.png@01CEB2D0.5AD73CC0] Shahd Center for Investment. Office#6 Emam Saud bin Abdulaziz Road, Olaya, Hay al-Murooj P.O Box 17384 T +966 11 200 5778-5013 F +966 11 200 5811 M +966 50 792 0925 bmbgroup.comhttp://www.bmbgroup.com/ LEBANON • EGYPT • KSA • JORDAN • IRAQ CONFIDENTIALITY NOTICE: This e-mail transmission (and/or the attachments accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission. From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 11:27 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Did you enter your whole email address? There is no other way to send Webex Meetings Server credentials at present. On 31 May 2015, at 3:23 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi James, When I try to do that it gives me a message “cannot verify your account. Check your password and then try again” Any ideas for possible reasons ? Also is it the only way to do that is that manual method or there are alternatives, also please if possible let me know any dependencies in terms of CUCM UC service and service profile configurations, specially the authentication source. Many thanks Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Sunday, May 31, 2015 10:47 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber - WebEx integration query Hello, They must go under File, options and manually configure their webex login information . Thanks, James On 31 May 2015, at 2:44 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi Gents, I have a setup including CUCM 10.5, IMPresence 10.5, CUC 10.5, WebEx 2.5 (on premises CWMS), Expressway 8.5, Jabber clients version 10.6 The system is fine and jabber clients works fine and integrated well with CUCM, CUC, IMP, but not with WebEx. The webex is working completely fine but from the Jabber client I can’t initiate a webex meeting or access meetings information and all the webex related options are not active as per the following snapshot: image001.png I already added the webex site URL to a conference UC service which is a assigned to the service profile in use, but still no success. So any ideas on how to complete the WebEx integration with Jabber client ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco Expressway for Jabber MRA query
Hi Gents, I'm implementing Expressway C and E version 8.5.2 for MRA and i have the following client setup : - Split horizon DNS. - 2 domains as follows, Internal: domainX.local and external: domainX.com - All UC servers are joining the internal domain, CUCM.domainX.local, IMP.doaminX.local, CUC.domainX.local,etc. - Client has both local certificate authority (CA) to locally sign his servers certificates and also registered to public CA to sign his public servers certificates. - I have EXP-C and EXP-E to enable the Mobile Remote Access for Jabber clients from outside. I'm able to make the EXP-C either on internal domainX.local or external domainX.com and for sure the EXP-E on the DMZ will be on the domainX.com as it will be a public and will be accessed from internet. my question is, should i place the EXP-C in the domainX.local (internal) or domainX.com (external) for the setup to work? I have the following concerns in this regard: - If i placed the EXP-C in the external domainX.com, will its communication with the internal UC servers which are all in the internal domain be okay ? and will the certificate trust relation with all UC servers and relation with the EXP-E will be fine? - If i placed the EXP-C in the internal will the certificate trust relation with all UC servers and relation with the EXP-E will be fine? - is it possible to have EXP-C certificates signed by local CA while the EXP-E certificates will be signed by public CA ? will it be okay? - is the Unified CM phone security profile names as a part of the data to be entered when generating the CSR in the EXP-C mandatory ? i mean do i have to use TLS for phones through this security profile or I can just enable the non-secure phone profile without TLS, and if i can use the non-secure phone profile, do i have to enter this field when generating the EXP-C CSR or can I leave it blank ? If any on have a working setup kindly brief me about it specially the domains and certificates parts. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM Cluster Redundancy
Thanks everyone, your support is really appreciated. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - BMB KSA On Mar 21, 2015, at 12:57 PM, Heim, Dennis dennis.h...@wwt.commailto:dennis.h...@wwt.com wrote: Multiple pubs is not supported. The appropriate approach is to use some type of VM backup and restore solution. This could be some scripts that you run on VMware that back up the vmx/vmdk files and zip them up, or it could be a solution such as Veeam. That way if everything goes to crap you can do a full cluster restore to a known good state. Dennis Heim | Emerging Technology Architect (Collaboration) World Wide Technology, Inc. | +1 314-212-1814 image001.pnghttps://twitter.com/CollabSensei image002.pngxmpp:dennis.h...@wwt.comimage003.pngtel:+13142121814image004.pngsip:dennis.h...@wwt.com Innovation happens on project squared -- http://www.projectsquared.comhttp://webdefence.global.blackspider.com/urlwrap/?q=AXicE2RmYElnYPhRxMBQlFNpYJmoV1xUppebmJmTnJ9XUpSfo5ecn8tQYuRjWeSRkWVgYmxkZsngmJGbmqIXlJiRm5jnkJSblF6UX1oAVphRUlJgpa9fXl6uV1CUn5WaXFJcWJpYBFQNlNVngAAAYDIkpAZ Click here to join me in my Collaboration Meeting Roomhttps://wwt.webex.com/meet/dennis.heim From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Friday, March 20, 2015 5:57 PM To: nizarshab...@live.commailto:nizarshab...@live.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM Cluster Redundancy Hi Nizar, This is what I’m asking about, the client suggested this approach and I was asking about the pros and cons for such approach. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Nazar Shabour [mailto:nizarshab...@gmail.com] Sent: Friday, March 20, 2015 5:57 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM Cluster Redundancy hi You mean you wan t to have 2 pubs in one cluster ?!! ? What is the benefit of this machine.? regards On Fri, Mar 20, 2015 at 5:03 PM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi All, I have a UC cluster V10.5 on 2 UCS Blade servers having 1 Pub and 4 Subs, and I’d like to ask if there is any need or benefit from having a cold standby virtual machine for the Pub server (a replicated VM for the Pub which is turned off to backup Pub functionality in case of Pub failure), and also if the license will be valid on this cold standby VM for the Pub so that if the main Pub fails and we turned on the cold standby Pub VM everything will be fine and the operation continues normally. Waiting your feedback. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM Cluster Redundancy
Thanks Brian, I totally agree with you, I also have read in the SRND and didn’t find anything suggesting this approach, this idea was raised from the client side and I preferred to double check with the experts before I answer him. Thank again. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Friday, March 20, 2015 5:16 PM To: Ahmed Abd EL-Rahman Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM Cluster Redundancy Ahmed, I don't think this is a good route to go. Really you should have no dependence on the publisher besides configuration updates so it shouldn't be anything that affects operation. I would be concerned that the subscribers would have a more updated version of the database than the cold-standby publisher. Brian On Fri, Mar 20, 2015 at 10:03 AM, Ahmed Abd EL-Rahman ahmed.rah...@bmbgroup.commailto:ahmed.rah...@bmbgroup.com wrote: Hi All, I have a UC cluster V10.5 on 2 UCS Blade servers having 1 Pub and 4 Subs, and I’d like to ask if there is any need or benefit from having a cold standby virtual machine for the Pub server (a replicated VM for the Pub which is turned off to backup Pub functionality in case of Pub failure), and also if the license will be valid on this cold standby VM for the Pub so that if the main Pub fails and we turned on the cold standby Pub VM everything will be fine and the operation continues normally. Waiting your feedback. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CUCM Cluster Redundancy
Hi All, I have a UC cluster V10.5 on 2 UCS Blade servers having 1 Pub and 4 Subs, and I'd like to ask if there is any need or benefit from having a cold standby virtual machine for the Pub server (a replicated VM for the Pub which is turned off to backup Pub functionality in case of Pub failure), and also if the license will be valid on this cold standby VM for the Pub so that if the main Pub fails and we turned on the cold standby Pub VM everything will be fine and the operation continues normally. Waiting your feedback. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UC Cluster Upgrade Implementation Query
Thanks Guys, I’m also working on Cisco partner and I have the knowhow of each system alone and some systems together, I just preferred to get your recommendations for the order of the implementation stages, what can be done offline and what needs a downtime, what can be done in parallel and what needs others systems to be completed first, and general advices based on your broad experience and hands on for similar situations. At least on separate parts of the implementation. Many Thanks. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Friday, March 20, 2015 5:42 PM To: Heim, Dennis Cc: Ahmed Abd EL-Rahman; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] UC Cluster Upgrade Implementation Query I would agree with Dennis. Engage with a Cisco partner who can deliver on this. Several of us represent reputable Cisco partners and I'm sure would be happy for your business. Thanks, James On Fri, Mar 20, 2015 at 10:32 AM, Heim, Dennis dennis.h...@wwt.commailto:dennis.h...@wwt.com wrote: That is incredible complex. We are here to provide some assistance and guidance, but for something that complex there are too many variables to give a real estimate/process. My recommendation is to have some conversations with a UC Master Certificated Cisco Partner in your area and provide you actual deliverable documents. Dennis Heim | Emerging Technology Architect (Collaboration) World Wide Technology, Inc. | +1 314-212-1814tel:%2B1%20314-212-1814 [twitter]https://twitter.com/CollabSensei [chat][Phone]tel:+13142121814[video] Innovation happens on project squared -- http://www.projectsquared.comhttp://webdefence.global.blackspider.com/urlwrap/?q=AXicE3RnYElnYPhRxMBQlFNpaJaoV1xUppebmJmTnJ9XUpSfo5ecn8tQYuTtmu7jnmZgZGBoZsngmJGbmqIXlJiRm5jnkJSblF6UX1oAVphRUlJgpa9fXl6uV1CUn5WaXFJcWJpYBFQNlNVngAAAcyYkvwZ Click here to join me in my Collaboration Meeting Roomhttps://wwt.webex.com/meet/dennis.heim From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Friday, March 20, 2015 8:43 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] UC Cluster Upgrade Implementation Query Hi All, I’m seeking your professional advice regarding the following request, I need an implementation plan (or in simple words ordered sequence for the implementation steps with a focus on the downtime needed), here is what I have in terms of UC cluster components: • CUCM V 8.6.2 which will be upgraded to V10.5 and will be virtualized on UCS Blade servers (2 blades), they have a Pub and a Sub on the HQ which will have the 2 Blades and 2 other Subs in a remote site, I’m planning to use the prime collaboration deployment for this upgrade. • UCCX V9.0.2 on a physical 7825I4 MCS server which to be also upgraded to V10.X and virtualized on the Blade server. • A new installation for cisco unified Communications Manager IM and Presence V10.X on the Blades, which will replace an old Cisco Unified Personal Communicator V 8.5. • A new installation of WebEx Meeting Server on the Blades which will replace an old Cisco Meeting Place Express V2.1. • A new installation of Cisco Paging Server on the Blades. • A new installation of Cisco Expressway System. • An upgrade and virtualization for Unity Connection V8.5 currently on MCS servers to V 10.X on the Blades. • An Upgrade for Unity Connection V8.6 currently virtualized on UCS server in remote site to V10.X on the same UCS servers on the remote site. • Upgrading Unity Express V 8.0.3 in different remote sites routers to latest 8.6.X version to be compatible with the new CUCM version 10.5 without any other modification to the CUE which handle both AA and VM features for these remote sites. So kindly I need any suggestions and advices regarding the ordered steps of the above and what needs a downtime and what’s doesn’t need ? also if there is any other suggestions regarding compatibility of the above components. Also what’s the best practice to minimize the downtime and I would be also highly appreciated if tests checklist can be provided Many thanks. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
