Re: [cisco-voip] Finesse API Get Users State

[Ryan Burtch]

*Steve/Brian,*

I have tried all morning to get a XPath tester(
http://codebeautify.org/Xpath-Tester#) to parse my data but It won't work.

I'm using XPath expression:  /Users/User/*[text()[contains(.,'firstName')]
| text()[contains(.,'LOGOUT')]]

I basically need a list of users that DO NOT have the state of LOGOUT.

Here is an example of my XML

/finesse/api/User/10097499/Dialogs

Ryan
Burtch
10097499
10097499

-1

Agent






LOGOUT

5004
Test_RyanBurtch
/finesse/api/User/10097499



Can you help?




Sincerely,

Ryan Burtch

On Thu, Feb 11, 2016 at 2:49 AM, Stephen Welsh 
wrote:

> Hi Ryan,
>
> From reading the Finesse API documentation there is no way to filter the
> response from the Finesse server, I can see one or two resources do have
> query string filters, but the User resource is not one of them. So unless
> someone knows of an undocumented capability to filter the User list
> returned from the Finesse API you will have to write some code to do the
> parsing/filtering of the response from Finesse. I believe Brian was
> referring to your server/application, that you will need to pull all users,
> parse the data and filter the users within your application.
>
> The response from Finesse is simple XML, it’s usually quite easy to load
> the XML into a DOM document/model and use an XPath expression to filter the
> data from there. If you don’t mind providing some info on the environment
> you are developing with (i.e. Javascript/node, PHP, Perl, C# etc.) happy to
> help with the DOM Object and XPath expression statements to filter/extract
> the data you are looking for.
>
> Kind Regards.
>
> Stephen Welsh
> CTO
>
>
> On 11 Feb 2016, at 05:47, Ryan Burtch  wrote:
>
> How would I filter Server-Side? Forgive my ignorance.
>
>
> Sincerely,
>
> Ryan Burtch
>
> On Feb 10, 2016, at 5:51 PM, Brian Meade  wrote:
>
> I'd say just pull in the whole list and then filter through server-side
> before presenting the data into your other app.
>
> On Wed, Feb 10, 2016 at 5:51 PM, Ryan Burtch  wrote:
>
>> Guys,
>>
>> I have all finesse agents. I need to pull all agents who are logged on
>> into another app i'm working on, but I can't seem to filter the API
>> request. There aren't any query parameters in API. Help.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>> On Wed, Feb 10, 2016 at 3:55 PM, Brian Meade  wrote:
>>
>>> If you're split and only want Finesse info, you can use 
>>> "http:///finesse/api/User/"
>>> and replace  with the agent extension from each user you get in
>>> /api/Users and then you can see state information.
>>>
>>> On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade  wrote:
>>>
 I'm guessing your split so that some users are on CAD and you only want
 info on Finesse users?

 If you're only on Finesse, I'd just look at the Live Report for Agent
 State in CUIC.

 On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch 
 wrote:

> All,
>
> IS there a way to get all the names and agent states of all agents
> currently logged into Finesse?
>
> I have pulled been able to pull ALL the agents that have used finesse
> via GEThttp:///finesse/api/Users/
> , but I would like to pull
> only certain user states like Not Ready, Ready, Talking, etc
> Do you know how I could accomplish that?
>
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

>>>
>>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Finesse API Get Users State

[Stephen Welsh]

Hi Ryan,

From reading the Finesse API documentation there is no way to filter the 
response from the Finesse server, I can see one or two resources do have query 
string filters, but the User resource is not one of them. So unless someone 
knows of an undocumented capability to filter the User list returned from the 
Finesse API you will have to write some code to do the parsing/filtering of the 
response from Finesse. I believe Brian was referring to your 
server/application, that you will need to pull all users, parse the data and 
filter the users within your application.

The response from Finesse is simple XML, it’s usually quite easy to load the 
XML into a DOM document/model and use an XPath expression to filter the data 
from there. If you don’t mind providing some info on the environment you are 
developing with (i.e. Javascript/node, PHP, Perl, C# etc.) happy to help with 
the DOM Object and XPath expression statements to filter/extract the data you 
are looking for.

Kind Regards.

Stephen Welsh
CTO

[cid:CBBF0493-235C-43D2-A874-9FB3D95AF598@b2.unifiedfx.com]

On 11 Feb 2016, at 05:47, Ryan Burtch 
> wrote:

How would I filter Server-Side? Forgive my ignorance.


Sincerely,

Ryan Burtch

On Feb 10, 2016, at 5:51 PM, Brian Meade 
> wrote:

I'd say just pull in the whole list and then filter through server-side before 
presenting the data into your other app.

On Wed, Feb 10, 2016 at 5:51 PM, Ryan Burtch 
> wrote:
Guys,

I have all finesse agents. I need to pull all agents who are logged on into 
another app i'm working on, but I can't seem to filter the API request. There 
aren't any query parameters in API. Help.




Sincerely,

Ryan Burtch

On Wed, Feb 10, 2016 at 3:55 PM, Brian Meade 
> wrote:
If you're split and only want Finesse info, you can use 
"http:///finesse/api/User/" and replace  with the agent extension 
from each user you get in /api/Users and then you can see state information.

On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade 
> wrote:
I'm guessing your split so that some users are on CAD and you only want info on 
Finesse users?

If you're only on Finesse, I'd just look at the Live Report for Agent State in 
CUIC.

On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch 
> wrote:
All,

IS there a way to get all the names and agent states of all agents currently 
logged into Finesse?

I have pulled been able to pull ALL the agents that have used finesse via 
GEThttp:///finesse/api/Users/, 
but I would like to pull only certain user states like Not Ready, Ready, 
Talking, etc
Do you know how I could accomplish that?



Sincerely,

Ryan Burtch

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip





___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Finesse API Get Users State

[Brian Meade]

If you're split and only want Finesse info, you can use
"http:///finesse/api/User/"
and replace  with the agent extension from each user you get in
/api/Users and then you can see state information.

On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade  wrote:

> I'm guessing your split so that some users are on CAD and you only want
> info on Finesse users?
>
> If you're only on Finesse, I'd just look at the Live Report for Agent
> State in CUIC.
>
> On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch  wrote:
>
>> All,
>>
>> IS there a way to get all the names and agent states of all agents
>> currently logged into Finesse?
>>
>>
>> I have pulled been able to pull ALL the agents that have used finesse via
>> GEThttp:///finesse/api/Users/
>> , but I would like to pull only
>> certain user states like Not Ready, Ready, Talking, etc
>>
>> Do you know how I could accomplish that?
>>
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Finesse API Get Users State

[Brian Meade]

I'm guessing your split so that some users are on CAD and you only want
info on Finesse users?

If you're only on Finesse, I'd just look at the Live Report for Agent State
in CUIC.

On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch  wrote:

> All,
>
> IS there a way to get all the names and agent states of all agents
> currently logged into Finesse?
>
>
> I have pulled been able to pull ALL the agents that have used finesse via
> GEThttp:///finesse/api/Users/
> , but I would like to pull only
> certain user states like Not Ready, Ready, Talking, etc
>
> Do you know how I could accomplish that?
>
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Finesse API Get Users State

[Ryan Burtch]

All,

IS there a way to get all the names and agent states of all agents
currently logged into Finesse?


I have pulled been able to pull ALL the agents that have used finesse via
GEThttp:///finesse/api/Users/
, but I would like to pull only
certain user states like Not Ready, Ready, Talking, etc

Do you know how I could accomplish that?





Sincerely,

Ryan Burtch
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Finesse API Get Users State

[Ryan Burtch]

Guys,

I have all finesse agents. I need to pull all agents who are logged on into
another app i'm working on, but I can't seem to filter the API request.
There aren't any query parameters in API. Help.




Sincerely,

Ryan Burtch

On Wed, Feb 10, 2016 at 3:55 PM, Brian Meade  wrote:

> If you're split and only want Finesse info, you can use 
> "http:///finesse/api/User/"
> and replace  with the agent extension from each user you get in
> /api/Users and then you can see state information.
>
> On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade  wrote:
>
>> I'm guessing your split so that some users are on CAD and you only want
>> info on Finesse users?
>>
>> If you're only on Finesse, I'd just look at the Live Report for Agent
>> State in CUIC.
>>
>> On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch  wrote:
>>
>>> All,
>>>
>>> IS there a way to get all the names and agent states of all agents
>>> currently logged into Finesse?
>>>
>>>
>>> I have pulled been able to pull ALL the agents that have used finesse
>>> via GEThttp:///finesse/api/Users/
>>> , but I would like to pull only
>>> certain user states like Not Ready, Ready, Talking, etc
>>>
>>> Do you know how I could accomplish that?
>>>
>>>
>>>
>>>
>>>
>>> Sincerely,
>>>
>>> Ryan Burtch
>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip