Re: [cisco-voip] Uccx maximum ivr ports
It's already been said...but with a question mark, so I'll say it again. Premium licenses are 1:2 for Agent:Port, up to the server maximum, which is 400 Agents and 400 Ports. So you start to lose something you pay for at 201 Premium Agents. In which case, if you really need the capacity, look into splitting your licenses up between two separate UCCX clusters, but on the same CUCM cluster. Note, if you have HA, you will need to buy that for the second cluster, you cannot split that up. If you don't need more than 400 ports, then just let it be, but now you know. On Tue, Mar 10, 2020 at 6:46 PM Fares Alsaafani wrote: > Hello everyone, > I’m in the middle of Uccx deployment. We bought 300 premium agent licenses > but only got 400 ivr port. Shouldn’t we get 600 ivr ports ? > -- > Best Regards > > *FARES ALSAAFANI* > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Uccx maximum ivr ports
That's the way I read it, Advanced IVR ports are double the agent count, up to a maximum of 400, basic IVR ports have no limit hard coded, but it does reference a calculation. I didn't dig into it to see. On Tue, Mar 10, 2020 at 7:00 PM Bill Talley wrote: > The platform capacity on UCCX is 400 ports using the largest OVA, no? > > > https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_01001.html > > Sent from an iPhone mobile device with very tiny touchscreen input keys. > Please excude my typtos. > > On Mar 10, 2020, at 6:52 PM, Myron Young wrote: > > > You should’ve gotten 600 IVR ports I believe but check with the licensing > team. May need to open a TAC case at this point for assistance > > On Mar 10, 2020, at 7:46 PM, Fares Alsaafani wrote: > > > Hello everyone, > I’m in the middle of Uccx deployment. We bought 300 premium agent licenses > but only got 400 ivr port. Shouldn’t we get 600 ivr ports ? > -- > Best Regards > > *FARES ALSAAFANI* > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Uccx maximum ivr ports
The platform capacity on UCCX is 400 ports using the largest OVA, no? https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_01001.html Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Mar 10, 2020, at 6:52 PM, Myron Young wrote: > > > You should’ve gotten 600 IVR ports I believe but check with the licensing > team. May need to open a TAC case at this point for assistance > >>> On Mar 10, 2020, at 7:46 PM, Fares Alsaafani wrote: >>> >> >> Hello everyone, >> I’m in the middle of Uccx deployment. We bought 300 premium agent licenses >> but only got 400 ivr port. Shouldn’t we get 600 ivr ports ? >> -- >> Best Regards >> >> FARES ALSAAFANI >> ___ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Uccx maximum ivr ports
You should’ve gotten 600 IVR ports I believe but check with the licensing team. May need to open a TAC case at this point for assistance On Mar 10, 2020, at 7:46 PM, Fares Alsaafani wrote: Hello everyone, I’m in the middle of Uccx deployment. We bought 300 premium agent licenses but only got 400 ivr port. Shouldn’t we get 600 ivr ports ? -- Best Regards FARES ALSAAFANI ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
