Re: [Coworking] Re: Mail for your members

[Glen Ferguson]

I'd definitely be interested too. The system we're using now is ok, but I'm
always trying to improve things.

I've been using a direct message in Slack, and providing the name from the
return address is enough for most folks. People know who their clients are,
and an envelope from "payment processing center" is a dead giveaway that
they've just been paid. Those envelopes don't hang around very long. The
only time I've wished for a photo/OCR solution is trying to enter the
tracking numbers from UPS (easy) and FedEx (hate those things, the font is
like 8pt).


*Glen Ferguson*
Phone: 301-732-5165
Email: g...@coworkfrederick.com
Website: https://www.coworkfrederick.com
Address: 122 E Patrick St, Frederick, MD 21701


On Tue, Jun 19, 2018 at 2:47 PM, Brian Burgett 
wrote:

> Good info guys.
>
> What do you think about a *paid* service that will include texting a
> picture of only first class mail and packages? Most people will be looking
> for checks and important documents.
>
> I will have everyone's name in my phone in alphabetical order anyway.
>
> How much time could that take? ...(He says cringing.)
>
>
> Thanks!
>
> Brian Burgett
>
>
> On Tue, Jun 19, 2018 at 1:15 PM, Jerome Chang 
> wrote:
>
>> FYI, from my experience, there’s a psychology of the customers that can
>> tip the scale for the business decision on how to manage mail. Issue:
>> - If you provide mail notification to presumably everyone, you open the
>> door to committing to process 100% of the mail to 100% of your members.
>> - If you have members pay more to get notified, then you limit the amount
>> of work to process mail, outside of just sorting it (my recommendation).
>>
>> That said, how many or what % would pay to be notified? We’ve learned
>> from managing literally 100’s of mail recipients at a time, that it’s
>> faster and simpler for us to manually notify people thru email:
>> “You’ve received mail from
>> ABC
>> XYZ
>> Etc.”
>> Done. No other tech required.
>> Why? There’s really only a handful (anecdotally ~10%) of our members who
>> get mail regularly enough or urgently enough to require weekly, let alone
>> daily, notifications.
>>
>> *JEROME CHANG*
>>
>> *talk to us: (323) 330-9505chat w/ us: http://www.BLANKSPACES.com/chat
>> WEST: Santa Monica | 1450 2nd
>> St (@Broadway)CENTRAL: Culver City | 9415 Culver Blvd
>> 
>>  (@Main St)EAST: DTLA | 529 S. Broadway, Ste 400
>> 
>>  (@Pershing
>> Sq)NORTH: Pasadena | 680 E. Colorado, Ste 180
>> 
>> (b/w Lake and Los Robles)SOUTH: Long Beach | 309 Pine Ave (@Broadway) -
>> opening summer 2018*
>>
>> On Jun 19, 2018, at 9:31 AM, Alex Hillman 
>> wrote:
>>
>> I'm also very interested in an app that helps us notify/remind our
>> members when they get mail. Our biggest problem is people not knowing (or
>> knowing and then forgetting) that they have mail or packages to pick up.
>>
>> I've tried the other mailroom management apps for coworking spaces and
>> apartment buildings and they're either buggy, expensive, or both!
>>
>> My "dream" app would be very simple:
>>
>> 1 - take a photo of the label and OCR the name/address.
>> 2 - attempt to match the name to a name on our membership roster.
>> 3 - if it's a direct match, fire off an email with the photo attached. If
>> there are multiple potential matches, let us pick the correct one and fire
>> off the same kind of notice.
>>
>> Special bonus if there's a way for us to go back and tag items that
>> haven't been picked up yet to send a reminder of some sort.
>>
>> OCR is the hardest part of the whole stack, so I'd be okay with manual
>> entry if it's fast (minimal number of taps/clicks/steps to find *and*
>> notify).
>>
>> IMO the person who builds this as an app and integrates it with multiple
>> coworking platforms is going to make a ton of money, this is a very painful
>> problem for a lot of spaces.
>> --
>> *The #1 mistake in community building is doing it by yourself.*
>> Better Coworkers: http://indyhall.org
>> Weekly Coworking Tips: http://coworkingweekly.com
>> My Audiobook: https://theindyhallway.com/ten
>>
>>
>> On Mon, Jun 18, 2018 at 11:47 AM Joshua Webb  wrote:
>>
>>> Customer data so no rekeying but also to have some record inside
>>> Officernd about each notification so it can be seen there instead of just
>>> in the app.
>>>
>>> Billing would be a good idea for excessive mail handling or forwarding
>>> but not a deal breaker.
>>>
>>> My email is jos...@growthli.com
>>>
>>> Joshua Webb
>>>
>>> Founder at Growthli
>>>
>>> 844-455-GROW (4769)
>>> Https://Growthli.com
>>>
>>> © Growthli |
>>> 
>>> A Place To Learn, Grow, & Office™
>>>
>>>
>>> On Mon, Jun 18, 2018, 8:59 

Re: [Coworking] Re: Mail for your members

[Brian Burgett]

Good info guys.

What do you think about a *paid* service that will include texting a
picture of only first class mail and packages? Most people will be looking
for checks and important documents.

I will have everyone's name in my phone in alphabetical order anyway.

How much time could that take? ...(He says cringing.)


Thanks!

Brian Burgett


On Tue, Jun 19, 2018 at 1:15 PM, Jerome Chang 
wrote:

> FYI, from my experience, there’s a psychology of the customers that can
> tip the scale for the business decision on how to manage mail. Issue:
> - If you provide mail notification to presumably everyone, you open the
> door to committing to process 100% of the mail to 100% of your members.
> - If you have members pay more to get notified, then you limit the amount
> of work to process mail, outside of just sorting it (my recommendation).
>
> That said, how many or what % would pay to be notified? We’ve learned from
> managing literally 100’s of mail recipients at a time, that it’s faster and
> simpler for us to manually notify people thru email:
> “You’ve received mail from
> ABC
> XYZ
> Etc.”
> Done. No other tech required.
> Why? There’s really only a handful (anecdotally ~10%) of our members who
> get mail regularly enough or urgently enough to require weekly, let alone
> daily, notifications.
>
> *JEROME CHANG*
>
> *talk to us: (323) 330-9505chat w/ us: http://www.BLANKSPACES.com/chat
> WEST: Santa Monica | 1450 2nd
> St (@Broadway)CENTRAL: Culver City | 9415 Culver Blvd
> 
>  (@Main St)EAST: DTLA | 529 S. Broadway, Ste 400
> 
>  (@Pershing
> Sq)NORTH: Pasadena | 680 E. Colorado, Ste 180
> 
> (b/w Lake and Los Robles)SOUTH: Long Beach | 309 Pine Ave (@Broadway) -
> opening summer 2018*
>
> On Jun 19, 2018, at 9:31 AM, Alex Hillman 
> wrote:
>
> I'm also very interested in an app that helps us notify/remind our members
> when they get mail. Our biggest problem is people not knowing (or knowing
> and then forgetting) that they have mail or packages to pick up.
>
> I've tried the other mailroom management apps for coworking spaces and
> apartment buildings and they're either buggy, expensive, or both!
>
> My "dream" app would be very simple:
>
> 1 - take a photo of the label and OCR the name/address.
> 2 - attempt to match the name to a name on our membership roster.
> 3 - if it's a direct match, fire off an email with the photo attached. If
> there are multiple potential matches, let us pick the correct one and fire
> off the same kind of notice.
>
> Special bonus if there's a way for us to go back and tag items that
> haven't been picked up yet to send a reminder of some sort.
>
> OCR is the hardest part of the whole stack, so I'd be okay with manual
> entry if it's fast (minimal number of taps/clicks/steps to find *and*
> notify).
>
> IMO the person who builds this as an app and integrates it with multiple
> coworking platforms is going to make a ton of money, this is a very painful
> problem for a lot of spaces.
> --
> *The #1 mistake in community building is doing it by yourself.*
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
>
>
> On Mon, Jun 18, 2018 at 11:47 AM Joshua Webb  wrote:
>
>> Customer data so no rekeying but also to have some record inside
>> Officernd about each notification so it can be seen there instead of just
>> in the app.
>>
>> Billing would be a good idea for excessive mail handling or forwarding
>> but not a deal breaker.
>>
>> My email is jos...@growthli.com
>>
>> Joshua Webb
>>
>> Founder at Growthli
>>
>> 844-455-GROW (4769)
>> Https://Growthli.com
>>
>> © Growthli |
>> 
>> A Place To Learn, Grow, & Office™
>>
>>
>> On Mon, Jun 18, 2018, 8:59 AM  wrote:
>>
>>> Hey Josh,
>>>
>>> For sure i'll ping you an email! you can have a look and see if it's any
>>> use to you :)
>>>
>>> It could integrate into OfficeRnD via Zapier - we also use OfficeRnD but
>>> haven't found a need to integrate it just yet. Are you thinking for billing
>>> purposes or just adding the customer data?
>>>
>>> Uwe - thats cool I like that idea too!
>>>
>>> On Sunday, June 17, 2018 at 11:24:19 PM UTC+1, Joshua Webb wrote:

 I would be interested in it Matt. Especially if it could possibly
 integrate with our management system OfficeR

 *J**oshua Webb*

 *Chief Growth Antagonist*jos...@growthli.com   *844-455-GROW **(*
 *4769)*   *Growthli.com* 


 On Sun, Jun 17, 2018 at 2:08 PM,  wrote:

> Hey Gretchen,
>
> I built an app for our cowork space - it sends a notification to them
> with the date that it came in 

Re: [Coworking] Re: Coworking Lease

[Wendy S.]

Joshua - right on about a Membership Agreement/License vs leases! It may be 
that the Master Lease withe the Landlord would legally state the right to 
allocate space to other businesses and must be stated as subleasing. That 
said, that's where the attorney's expertise comes into play as to the 
correct language. :)  Smart advice, too about the special addendums.
Wendy



On Monday, June 18, 2018 at 10:47:52 AM UTC-5, Joshua Webb wrote:
>
> First of all DONT sign leases with your office holders. This will make 
> your life a living hell if ever have to remove someone for not paying. Make 
> them sign a member agreement (it resembles your rights to like a hotel 
> room) they get to use the space but the tenants rights remain with you. 
>
> Ok to your question are you signing a lease where you pay from day 1? Or a 
> percentage lease? If a percentage lease make sure there is a cap so your no 
> sharing revenue to the moon and back.
>
> If not a percentage lease than you only need verbiage in your lease that 
> states you have rights to make money in the space (standard) we added 
> special addendums about our memberships and security access, amenities 
> access to the rest of the building if any
>
> Joshua Webb
>
> Founder at Growthli
>
> 844-455-GROW (4769)
> Https://Growthli.com 
>
> © Growthli | A Place To Learn, Grow, & Office™
> .
>
> On Mon, Jun 18, 2018, 10:14 AM Wendy S.  > wrote:
>
>> Hi Brian
>> if I may be so bold, sounds like you are not working with a commercial 
>> real estate broker. They would be able to do the first phase of this 
>> language for you in the negotiation as this is material to the business. 
>> This can then be viewed by your attorney when it reaches the lease document 
>> stage- a few dollars spent in advance on this saves you heartache (and 
>> money) in the future. So, this may be for your next location - as you 
>> expand! :-)
>>
>> I don't want to impinge on progress already made. You may already know 
>> this. The broker gets paid by the landlord and works for you and protects 
>> YOUR interests. The commission should already be "baked" into your rental 
>> rate, so don't let the landlord hedge on the rental rate since a commission 
>> would be due. It also creates a buffer for you - you stay on good terms 
>> with the LL and your broker is the "bad cop". It may be a good time to ask 
>> your LL if they've worked with brokers before. Not to nix the deal, just as 
>> a reference point. 
>>
>> If you are doing this on your own, great. 
>>
>> Some language that may be useful:
>>
>> *Right to Assign/*
>>
>> *Sublease:*
>>
>> Tenant will have the right to assign and/or sublet to a subsidiary, 
>> related or successor company without Landlord approval.  Tenant will also 
>> have the right to assign and/or sublet to an unrelated company with 
>> Landlord consent, which shall not be unreasonably withheld or delayed.  
>> Landlord will have 15 days from the time of notice to provide their 
>> response to Tenant’s requested assignment and/or sublease consent.  Tenant 
>> will retain all sublease profits (if any).
>>
>>  
>> Hope all of this is helpful and best of luck
>> Wendy Spreenberg
>> SITE REsolutions, LLC
>> e) we...@siteresolve.com 
>>
>> On Friday, June 8, 2018 at 7:23:05 PM UTC-5, Brian Burgett wrote:
>>>
>>> Hi all,
>>>
>>> This is such a great resource! Thank you!
>>>
>>> I am working on opening a coworking space in northern Cincy.
>>>
>>> I have been working hard on getting a great lease put together. I 
>>> absolutely love the space. We are the landlords first coworking tenant. 
>>> They are pretty excited about having us join. The problem is that they have 
>>> a pretty standard lease and it includes a non-assignment clause. They agree 
>>> it doesn't fit. It states they have to approve any sublease agreements (my 
>>> attorney says it could apply to our type of business). It also states that 
>>> any sublease rent we get over the lease amount goes to the landlord. The 
>>> landlord has asked my attorney to come up with a better clause.
>>>
>>> Can any of you who have signed a lease for a coworking space share the 
>>> terms you have laid out in your lease on this issue? I would think I need 
>>> to include that I have sole discretion to sublease and assign. It may 
>>> include a description of how we make money? Am I missing anything?
>>>
>>> Thank you all for the great conversations we have on this group!
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Brian Burgett
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Create your own email signature 
>>> 
>>>  
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> -- 
>> You received this message because you are subscribed to the Google Groups 
>> "Coworking" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to coworking+...@googlegroups.com .
>> For more options, visit https://groups.google.com/d/optout.
>>
>

-- 
You 

Re: [Coworking] Re: Mail for your members

[Jerome Chang]

FYI, from my experience, there’s a psychology of the customers that can tip the 
scale for the business decision on how to manage mail. Issue:
- If you provide mail notification to presumably everyone, you open the 
door to committing to process 100% of the mail to 100% of your members.
- If you have members pay more to get notified, then you limit the 
amount of work to process mail, outside of just sorting it (my recommendation).

That said, how many or what % would pay to be notified? We’ve learned from 
managing literally 100’s of mail recipients at a time, that it’s faster and 
simpler for us to manually notify people thru email: 
“You’ve received mail from
ABC
XYZ
Etc.”
Done. No other tech required.
Why? There’s really only a handful (anecdotally ~10%) of our members who get 
mail regularly enough or urgently enough to require weekly, let alone daily, 
notifications.

JEROME CHANG
talk to us: (323) 330-9505
chat w/ us: http://www.BLANKSPACES.com/chat

WEST: Santa Monica | 1450 2nd St (@Broadway)
CENTRAL: Culver City | 9415 Culver Blvd  (@Main St)
EAST: DTLA | 529 S. Broadway, Ste 400 (@Pershing Sq)
NORTH: Pasadena | 680 E. Colorado, Ste 180 (b/w Lake and Los Robles)
SOUTH: Long Beach | 309 Pine Ave (@Broadway) - opening summer 2018

> On Jun 19, 2018, at 9:31 AM, Alex Hillman  
> wrote:
> 
> I'm also very interested in an app that helps us notify/remind our members 
> when they get mail. Our biggest problem is people not knowing (or knowing and 
> then forgetting) that they have mail or packages to pick up. 
> 
> I've tried the other mailroom management apps for coworking spaces and 
> apartment buildings and they're either buggy, expensive, or both!
> 
> My "dream" app would be very simple:
> 
> 1 - take a photo of the label and OCR the name/address. 
> 2 - attempt to match the name to a name on our membership roster. 
> 3 - if it's a direct match, fire off an email with the photo attached. If 
> there are multiple potential matches, let us pick the correct one and fire 
> off the same kind of notice. 
> 
> Special bonus if there's a way for us to go back and tag items that haven't 
> been picked up yet to send a reminder of some sort. 
> 
> OCR is the hardest part of the whole stack, so I'd be okay with manual entry 
> if it's fast (minimal number of taps/clicks/steps to find and notify).
> 
> IMO the person who builds this as an app and integrates it with multiple 
> coworking platforms is going to make a ton of money, this is a very painful 
> problem for a lot of spaces.  
> --
> The #1 mistake in community building is doing it by yourself.
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
> 
> 
>> On Mon, Jun 18, 2018 at 11:47 AM Joshua Webb  wrote:
>> Customer data so no rekeying but also to have some record inside Officernd 
>> about each notification so it can be seen there instead of just in the app. 
>> 
>> Billing would be a good idea for excessive mail handling or forwarding but 
>> not a deal breaker.
>> 
>> My email is jos...@growthli.com
>> 
>> Joshua Webb
>> 
>> Founder at Growthli
>> 
>> 844-455-GROW (4769)
>> Https://Growthli.com 
>> 
>> © Growthli | A Place To Learn, Grow, & Office™
>>  
>> 
>>> On Mon, Jun 18, 2018, 8:59 AM  wrote:
>>> Hey Josh,
>>> 
>>> For sure i'll ping you an email! you can have a look and see if it's any 
>>> use to you :) 
>>> 
>>> It could integrate into OfficeRnD via Zapier - we also use OfficeRnD but 
>>> haven't found a need to integrate it just yet. Are you thinking for billing 
>>> purposes or just adding the customer data?
>>> 
>>> Uwe - thats cool I like that idea too! 
>>> 
 On Sunday, June 17, 2018 at 11:24:19 PM UTC+1, Joshua Webb wrote:
 I would be interested in it Matt. Especially if it could possibly 
 integrate with our management system OfficeR
 
 Joshua Webb
 Chief Growth Antagonist
 jos...@growthli.com   844-455-GROW (4769)   Growthli.com 
 
 
> On Sun, Jun 17, 2018 at 2:08 PM,  wrote:
> Hey Gretchen,
> 
> I built an app for our cowork space - it sends a notification to them 
> with the date that it came in and any identifiers. It records all the 
> post received to their account so we can easily look something up if they 
> have suggested something fishy about it... 
> 
> 1) we check it in on the app
> 2) they get the notification to pick it up
> 3) we pigeon hole it.
> 
> I was thinking about making it available for other cowork spaces to use. 
> Would be interesting to get your thoughts on it if it would help you too! 
> I am also looking at building in a mail forwarding offering, where they 
> can select any pieces of mail they would like forwarded or something. Not 
> sure yet!
> 
>> On Tuesday, June 12, 2018 at 11:08:43 PM UTC+1, Gretchen Bilbro wrote:
>> Hi everyone. If you accept mail for your 

Re: [Coworking] Re: Mail for your members

[Alex Hillman]

I'm also very interested in an app that helps us notify/remind our members
when they get mail. Our biggest problem is people not knowing (or knowing
and then forgetting) that they have mail or packages to pick up.

I've tried the other mailroom management apps for coworking spaces and
apartment buildings and they're either buggy, expensive, or both!

My "dream" app would be very simple:

1 - take a photo of the label and OCR the name/address.
2 - attempt to match the name to a name on our membership roster.
3 - if it's a direct match, fire off an email with the photo attached. If
there are multiple potential matches, let us pick the correct one and fire
off the same kind of notice.

Special bonus if there's a way for us to go back and tag items that haven't
been picked up yet to send a reminder of some sort.

OCR is the hardest part of the whole stack, so I'd be okay with manual
entry if it's fast (minimal number of taps/clicks/steps to find *and*
notify).

IMO the person who builds this as an app and integrates it with multiple
coworking platforms is going to make a ton of money, this is a very painful
problem for a lot of spaces.
--
*The #1 mistake in community building is doing it by yourself.*
Better Coworkers: http://indyhall.org
Weekly Coworking Tips: http://coworkingweekly.com
My Audiobook: https://theindyhallway.com/ten


On Mon, Jun 18, 2018 at 11:47 AM Joshua Webb  wrote:

> Customer data so no rekeying but also to have some record inside Officernd
> about each notification so it can be seen there instead of just in the app.
>
> Billing would be a good idea for excessive mail handling or forwarding but
> not a deal breaker.
>
> My email is jos...@growthli.com
>
> Joshua Webb
>
> Founder at Growthli
>
> 844-455-GROW (4769)
> Https://Growthli.com
>
> © Growthli | A Place To Learn, Grow, & Office™
>
>
> On Mon, Jun 18, 2018, 8:59 AM  wrote:
>
>> Hey Josh,
>>
>> For sure i'll ping you an email! you can have a look and see if it's any
>> use to you :)
>>
>> It could integrate into OfficeRnD via Zapier - we also use OfficeRnD but
>> haven't found a need to integrate it just yet. Are you thinking for billing
>> purposes or just adding the customer data?
>>
>> Uwe - thats cool I like that idea too!
>>
>> On Sunday, June 17, 2018 at 11:24:19 PM UTC+1, Joshua Webb wrote:
>>>
>>> I would be interested in it Matt. Especially if it could possibly
>>> integrate with our management system OfficeR
>>>
>>> *J**oshua Webb*
>>>
>>> *Chief Growth Antagonist*jos...@growthli.com   *844-455-GROW **(**4769)*
>>>  *Growthli.com* 
>>>
>>>
>>> On Sun, Jun 17, 2018 at 2:08 PM,  wrote:
>>>
 Hey Gretchen,

 I built an app for our cowork space - it sends a notification to them
 with the date that it came in and any identifiers. It records all the post
 received to their account so we can easily look something up if they have
 suggested something fishy about it...

 1) we check it in on the app
 2) they get the notification to pick it up
 3) we pigeon hole it.

 I was thinking about making it available for other cowork spaces to
 use. Would be interesting to get your thoughts on it if it would help you
 too! I am also looking at building in a mail forwarding offering, where
 they can select any pieces of mail they would like forwarded or something.
 Not sure yet!

 On Tuesday, June 12, 2018 at 11:08:43 PM UTC+1, Gretchen Bilbro wrote:
>
> Hi everyone. If you accept mail for your members what is your process
> for letting them know they have mail, how do you keep the mail and do you
> have a log to show when they were notified and when they picked up mail? I
> am having an issue with a member saying they received a notification email
> from us that they had mail but then coming in and it not being in their
> folder. We have a log through COBOT of all emails sent to members and do
> not show that an email was sent to them. Just curious what your process is
> for mail pick up and notification. Thanks!
>
 --
 You received this message because you are subscribed to the Google
 Groups "Coworking" group.
 To unsubscribe from this group and stop receiving emails from it, send
 an email to coworking+...@googlegroups.com.
 For more options, visit https://groups.google.com/d/optout.

>>>
>>> --
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>> To unsubscribe from this group and stop receiving emails from it, send an
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>>
> --
> You received this message because you are subscribed to the Google Groups
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