RE: [Declude.Virus] Brief Update
You’re spot on Mike. In cases like this it comes down to finding the circumstances that trigger the problem and then simulating those conditions. It is difficult but at the very least a potential problem is identified and removed. If all goes well analysis of the fix and conditions will give a high degree of confidence that the target problem is the one that has been fixed. That confidence will grow as testing without failure continues through beta. Bill From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Nice Sent: Wednesday, June 29, 2005 3:51 PM To: Declude.Virus@declude.com Subject: Re: [Declude.Virus] Brief Update This one must be a bugger - we changed nothing in our configuration and the SMTPd memory problem has not reoccurred since May 29. So how is it possible to test unless it can be reproduced? - Original Message - From: Bill Billman To: Declude.Virus@declude.com ; Declude.JunkMail@declude.com Sent: Wednesday, June 29, 2005 3:13 PM Subject: [Declude.Virus] Brief Update Hi Folks, Declude development is still in the process of investigating issues surrounding resource utilization and we will report back in two weeks or sooner if possible. -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.323 / Virus Database: 267.8.6/33 - Release Date: 6/28/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.323 / Virus Database: 267.8.6/33 - Release Date: 6/28/2005
Re: [Declude.Virus] Brief Update
This one must be a bugger - we changed nothing in our configuration and the SMTPd memory problem has not reoccurred since May 29. So how is it possible to test unless it can be reproduced? - Original Message - From: Bill Billman To: Declude.Virus@declude.com ; Declude.JunkMail@declude.com Sent: Wednesday, June 29, 2005 3:13 PM Subject: [Declude.Virus] Brief Update Hi Folks, Declude development is still in the process of investigating issues surrounding resource utilization and we will report back in two weeks or sooner if possible.
[Declude.Virus] Brief Update
Hi Folks, Declude development is still in the process of investigating issues surrounding resource utilization and we will report back in two weeks or sooner if possible. We take our customer's satisfaction very seriously and are in the process of; hiring and training additional customer support staff, improving quality assurance and ease of use and documentation is in a constant improvement phase. Many customers are now taking advantage of telephone support which is available during the normal working day as well as submitting questions through the support system at [EMAIL PROTECTED] We do pay attention to every message and appreciate your feedback. We will continue to improve our processes until we are offering the best support possible. All the best, Bill Billman Director of Engineering Declude - internet security software -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.323 / Virus Database: 267.8.6/33 - Release Date: 6/28/2005
RE: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
Dan, 1. Yes these will work anywhere in your virus.cfg. 2. If you run the log on debug, check to see if you have an error message with the words "access scanner" if you do call us 1-866-332-5833 David B www.declude.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Geiser Sent: Wednesday, June 29, 2005 3:00 PM To: Declude.Virus@declude.com Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hello, All, I just upgraded to Declude 2.0.6 using the manual method. I had 2 questions... --- #1) I added the following test to my virus.cfg file... # # The ALLOWVULNERABILITIESFROM option will... # ALLOWVULNERABILITIESFROM @domain.com It wasn't clear where to put this in virus.cfg so I just dropped it at the end. Will that get the job done? --- --- #2) Now that I've upgraded is there a specific file I should watch closely to make sure that I'm not experiencing any of the bugs I've read about in the newer versions? I'd rather not hear it from the customer but instead would like to monitor things closely myself. Perhaps evidence of any issues will show up in the log file? --- Thanks, Much! Dan - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 4:05 PM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > Hi, Again, > I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release > Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this > feature was added in Declude 2.0. But it appears the current version of > Declude 2.0.6. Since we are running 1.82 I assume that I'll have to > upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light > of the issues people have added with bugs and the like? If so, is there a > special place where I can go to get instructions on doing a Manual Upgrade > to 2.0.6? > > Thanks In Advance, > Dan Geiser > [EMAIL PROTECTED] > > - Original Message - > From: "Dan Geiser" <[EMAIL PROTECTED]> > To: > Sent: Tuesday, June 28, 2005 3:52 PM > Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > > >> Hello, All, >> We are running... >> >> Declude 1.82 >> Declude JunkMail Status: PRO version registered. >> Declude Virus Status:Standard Version Registered. >> >> We have a customer who has an important e-mail which is being blocked by >> our >> virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". >> >> Is there anyway that I can turn off checking for the "Outlook 'Boundary >> Space Gap' Vulnerability" on either a specific incoming e-mail address or >> a >> specific incoming e-mail domain? >> >> Thanks In Advance, >> Dan Geiser >> [EMAIL PROTECTED] >> >> --- >> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) >> >> --- >> This E-mail came from the Declude.Virus mailing list. To >> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and >> type "unsubscribe Declude.Virus".The archives can be found >> at http://www.mail-archive.com. >> --- >> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) >> >> >> > > > --- > E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) > > --- > This E-mail came from the Declude.Virus mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.Virus".The archives can be found > at http://www.mail-archive.com. > --- > E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) > > --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com. __ NOD32 1.1152 (20050623) Information __ This message was checked by NOD32 antivirus system. http://www.eset.com --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com.
Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
Hello, All, I just upgraded to Declude 2.0.6 using the manual method. I had 2 questions... --- #1) I added the following test to my virus.cfg file... # # The ALLOWVULNERABILITIESFROM option will... # ALLOWVULNERABILITIESFROM @domain.com It wasn't clear where to put this in virus.cfg so I just dropped it at the end. Will that get the job done? --- --- #2) Now that I've upgraded is there a specific file I should watch closely to make sure that I'm not experiencing any of the bugs I've read about in the newer versions? I'd rather not hear it from the customer but instead would like to monitor things closely myself. Perhaps evidence of any issues will show up in the log file? --- Thanks, Much! Dan - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 4:05 PM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hi, Again, I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this feature was added in Declude 2.0. But it appears the current version of Declude 2.0.6. Since we are running 1.82 I assume that I'll have to upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light of the issues people have added with bugs and the like? If so, is there a special place where I can go to get instructions on doing a Manual Upgrade to 2.0.6? Thanks In Advance, Dan Geiser [EMAIL PROTECTED] - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 3:52 PM Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hello, All, We are running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. We have a customer who has an important e-mail which is being blocked by our virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". Is there anyway that I can turn off checking for the "Outlook 'Boundary Space Gap' Vulnerability" on either a specific incoming e-mail address or a specific incoming e-mail domain? Thanks In Advance, Dan Geiser [EMAIL PROTECTED] --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com. --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com. --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com.
Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
Yep. I've had that confirmed by Barry in the past. Though if you renew 6 months later, they back date your renewal so you only get 6 months of additional coverage. Darin. - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Wednesday, June 29, 2005 11:57 AM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hi, All, OK, then. Well since it may be some time before I hear anything from Declude perhaps someone on here can help answer my question. We are currently running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. Our Service Agreement expired on June 15th. Since our Service Agreement ended on June 15th I assume this means we can legally upgrade to any version which was released before that date? During the conversations I had with Scott in the past that was the case but I just wanted to make sure before I upgraded to 2.0.6. TIA, Dan - Original Message - From: "Darin Cox" <[EMAIL PROTECTED]> To: Sent: Wednesday, June 29, 2005 10:02 AM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > Yep... I find that typically only a few questions or comments on the list > get formal response by Declude nowadays, so email to their support address > is the only way to get a response. There's just not the same level of > service or customer attention. > > Darin. > > > - Original Message - > From: "Dan Geiser" <[EMAIL PROTECTED]> > To: > Sent: Wednesday, June 29, 2005 9:28 AM > Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > > > Thanks for the info, Darrell. I'm sure that'll be enough to get me > pointed > in the right direction. > > I had another quick question for anyone willing to answer. Typically I > get > most of my questions answered through these Declude discussion lists. > Yesterday afternoon I submitted a request to [EMAIL PROTECTED] regarding > this issue (and a few tertiary issues) and I have yet to get any sort of > response whatsoever. I checked their web site and they said that e-mail > is > the best way to get support. Is this typical of Declude's support to be > unresponsive like this? > > TIA, > Dan > > - Original Message - > From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> > To: > Sent: Tuesday, June 28, 2005 5:35 PM > Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > > >> Dan, >> I have been running 2.0.6 with no "major" issues that plague me on a >> daily >> basis. The only issue I have encountered is when the server is under >> high >> load and Declude spawns processes until the server starts generating >> errors. Since I upgraded the server it doesnt happen very often. >> For the install you can grab the package from "your account" on the >> declude site. The manual install was pretty easy - just install and >> select manual along with a directory. The upgrade for 2.0.6.16 the last >> beta is just an exe download. >> Hope this helps, >> Darrell >> >> Check out http://www.invariantsystems.com for utilities for Declude And >> Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, >> MRTG Integration, and Log Parsers. >> >> >> Dan Geiser writes: >>> Hi, Again, >>> I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release >>> Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this >>> feature was added in Declude 2.0. But it appears the current version of >>> Declude 2.0.6. Since we are running 1.82 I assume that I'll have to >>> upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light >>> of the issues people have added with bugs and the like? If so, is there >>> a special place where I can go to get instructions on doing a Manual >>> Upgrade to 2.0.6? Thanks In Advance, >>> Dan Geiser >>> [EMAIL PROTECTED] - Original Message - From: "Dan >>> Geiser" <[EMAIL PROTECTED]> >>> To: >>> Sent: Tuesday, June 28, 2005 3:52 PM >>> Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hello, All, We are running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. We have a customer who has an important e-mail which is being blocked by our virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". Is there anyway that I can turn off checking for the "Outlook 'Boundary Space Gap' Vulnerability" on either a specific incoming e-mail address or a specific incoming e-mail domain? Thanks In Advance, Dan Geiser > [EMAIL PROTECTED] - > -- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Viru
RE: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
Dan, You are correct you can upgrade to any release that was put out while your service agreement was valid. So if your Service Agreement expired June 15th 2005 then any release up-to that date you are legally entitled to, i.e. Declude 2.0.6.16 David B www.declude.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Geiser Sent: Wednesday, June 29, 2005 11:58 AM To: Declude.Virus@declude.com Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hi, All, OK, then. Well since it may be some time before I hear anything from Declude perhaps someone on here can help answer my question. We are currently running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. Our Service Agreement expired on June 15th. Since our Service Agreement ended on June 15th I assume this means we can legally upgrade to any version which was released before that date? During the conversations I had with Scott in the past that was the case but I just wanted to make sure before I upgraded to 2.0.6. TIA, Dan - Original Message - From: "Darin Cox" <[EMAIL PROTECTED]> To: Sent: Wednesday, June 29, 2005 10:02 AM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > Yep... I find that typically only a few questions or comments on the list > get formal response by Declude nowadays, so email to their support address > is the only way to get a response. There's just not the same level of > service or customer attention. > > Darin. > > > - Original Message - > From: "Dan Geiser" <[EMAIL PROTECTED]> > To: > Sent: Wednesday, June 29, 2005 9:28 AM > Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > > > Thanks for the info, Darrell. I'm sure that'll be enough to get me > pointed > in the right direction. > > I had another quick question for anyone willing to answer. Typically I > get > most of my questions answered through these Declude discussion lists. > Yesterday afternoon I submitted a request to [EMAIL PROTECTED] regarding > this issue (and a few tertiary issues) and I have yet to get any sort of > response whatsoever. I checked their web site and they said that e-mail > is > the best way to get support. Is this typical of Declude's support to be > unresponsive like this? > > TIA, > Dan > > - Original Message - > From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> > To: > Sent: Tuesday, June 28, 2005 5:35 PM > Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > > >> Dan, >> I have been running 2.0.6 with no "major" issues that plague me on a >> daily >> basis. The only issue I have encountered is when the server is under >> high >> load and Declude spawns processes until the server starts generating >> errors. Since I upgraded the server it doesnt happen very often. >> For the install you can grab the package from "your account" on the >> declude site. The manual install was pretty easy - just install and >> select manual along with a directory. The upgrade for 2.0.6.16 the last >> beta is just an exe download. >> Hope this helps, >> Darrell >> >> Check out http://www.invariantsystems.com for utilities for Declude And >> Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, >> MRTG Integration, and Log Parsers. >> >> >> Dan Geiser writes: >>> Hi, Again, >>> I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release >>> Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this >>> feature was added in Declude 2.0. But it appears the current version of >>> Declude 2.0.6. Since we are running 1.82 I assume that I'll have to >>> upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light >>> of the issues people have added with bugs and the like? If so, is there >>> a special place where I can go to get instructions on doing a Manual >>> Upgrade to 2.0.6? Thanks In Advance, >>> Dan Geiser >>> [EMAIL PROTECTED] - Original Message - From: "Dan >>> Geiser" <[EMAIL PROTECTED]> >>> To: >>> Sent: Tuesday, June 28, 2005 3:52 PM >>> Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hello, All, We are running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. We have a customer who has an important e-mail which is being blocked by our virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". Is there anyway that I can turn off checking for the "Outlook 'Boundary Space Gap' Vulnerability" on either a specific incoming e-mail address or a specific incoming e-mail domain? Thanks In Advance, Dan Geiser > [EMAIL PROTECTED] ---
Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
Hi, All, OK, then. Well since it may be some time before I hear anything from Declude perhaps someone on here can help answer my question. We are currently running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. Our Service Agreement expired on June 15th. Since our Service Agreement ended on June 15th I assume this means we can legally upgrade to any version which was released before that date? During the conversations I had with Scott in the past that was the case but I just wanted to make sure before I upgraded to 2.0.6. TIA, Dan - Original Message - From: "Darin Cox" <[EMAIL PROTECTED]> To: Sent: Wednesday, June 29, 2005 10:02 AM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Yep... I find that typically only a few questions or comments on the list get formal response by Declude nowadays, so email to their support address is the only way to get a response. There's just not the same level of service or customer attention. Darin. - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Wednesday, June 29, 2005 9:28 AM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Thanks for the info, Darrell. I'm sure that'll be enough to get me pointed in the right direction. I had another quick question for anyone willing to answer. Typically I get most of my questions answered through these Declude discussion lists. Yesterday afternoon I submitted a request to [EMAIL PROTECTED] regarding this issue (and a few tertiary issues) and I have yet to get any sort of response whatsoever. I checked their web site and they said that e-mail is the best way to get support. Is this typical of Declude's support to be unresponsive like this? TIA, Dan - Original Message - From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 5:35 PM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Dan, I have been running 2.0.6 with no "major" issues that plague me on a daily basis. The only issue I have encountered is when the server is under high load and Declude spawns processes until the server starts generating errors. Since I upgraded the server it doesnt happen very often. For the install you can grab the package from "your account" on the declude site. The manual install was pretty easy - just install and select manual along with a directory. The upgrade for 2.0.6.16 the last beta is just an exe download. Hope this helps, Darrell Check out http://www.invariantsystems.com for utilities for Declude And Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, MRTG Integration, and Log Parsers. Dan Geiser writes: Hi, Again, I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this feature was added in Declude 2.0. But it appears the current version of Declude 2.0.6. Since we are running 1.82 I assume that I'll have to upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light of the issues people have added with bugs and the like? If so, is there a special place where I can go to get instructions on doing a Manual Upgrade to 2.0.6? Thanks In Advance, Dan Geiser [EMAIL PROTECTED] - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 3:52 PM Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hello, All, We are running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. We have a customer who has an important e-mail which is being blocked by our virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". Is there anyway that I can turn off checking for the "Outlook 'Boundary Space Gap' Vulnerability" on either a specific incoming e-mail address or a specific incoming e-mail domain? Thanks In Advance, Dan Geiser [EMAIL PROTECTED] - -- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com. --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".
Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
Yep... I find that typically only a few questions or comments on the list get formal response by Declude nowadays, so email to their support address is the only way to get a response. There's just not the same level of service or customer attention. Darin. - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Wednesday, June 29, 2005 9:28 AM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Thanks for the info, Darrell. I'm sure that'll be enough to get me pointed in the right direction. I had another quick question for anyone willing to answer. Typically I get most of my questions answered through these Declude discussion lists. Yesterday afternoon I submitted a request to [EMAIL PROTECTED] regarding this issue (and a few tertiary issues) and I have yet to get any sort of response whatsoever. I checked their web site and they said that e-mail is the best way to get support. Is this typical of Declude's support to be unresponsive like this? TIA, Dan - Original Message - From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 5:35 PM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > Dan, > I have been running 2.0.6 with no "major" issues that plague me on a daily > basis. The only issue I have encountered is when the server is under high > load and Declude spawns processes until the server starts generating > errors. Since I upgraded the server it doesnt happen very often. > For the install you can grab the package from "your account" on the > declude site. The manual install was pretty easy - just install and > select manual along with a directory. The upgrade for 2.0.6.16 the last > beta is just an exe download. > Hope this helps, > Darrell > > Check out http://www.invariantsystems.com for utilities for Declude And > Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, > MRTG Integration, and Log Parsers. > > > Dan Geiser writes: >> Hi, Again, >> I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release >> Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this >> feature was added in Declude 2.0. But it appears the current version of >> Declude 2.0.6. Since we are running 1.82 I assume that I'll have to >> upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light >> of the issues people have added with bugs and the like? If so, is there >> a special place where I can go to get instructions on doing a Manual >> Upgrade to 2.0.6? Thanks In Advance, >> Dan Geiser >> [EMAIL PROTECTED] - Original Message - From: "Dan >> Geiser" <[EMAIL PROTECTED]> >> To: >> Sent: Tuesday, June 28, 2005 3:52 PM >> Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability >>> Hello, All, >>> We are running... Declude 1.82 >>> Declude JunkMail Status: PRO version registered. >>> Declude Virus Status:Standard Version Registered. We >>> have a customer who has an important e-mail which is being blocked by >>> our >>> virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". >>> Is there anyway that I can turn off checking for the "Outlook 'Boundary >>> Space Gap' Vulnerability" on either a specific incoming e-mail address >>> or a >>> specific incoming e-mail domain? Thanks In Advance, >>> Dan Geiser >>> [EMAIL PROTECTED] - -- >>> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- >>> This E-mail came from the Declude.Virus mailing list. To >>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and >>> type "unsubscribe Declude.Virus".The archives can be found >>> at http://www.mail-archive.com. >>> --- >>> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) >> --- >> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- >> This E-mail came from the Declude.Virus mailing list. To >> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and >> type "unsubscribe Declude.Virus".The archives can be found >> at http://www.mail-archive.com. > > > --- > This E-mail came from the Declude.Virus mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.Virus".The archives can be found > at http://www.mail-archive.com. > --- > E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) > > --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL P
RE: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
It has taken as long as a week for me to get a response before. Although most times it is within a day or two. Not as quick as it used to be with Scott where you heard back within an hour or so. Thanks, Grant Griffith EI8HTLEGS, A Division of ETC (812)932-1000 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Geiser Sent: Wednesday, June 29, 2005 8:28 AM To: Declude.Virus@declude.com Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Thanks for the info, Darrell. I'm sure that'll be enough to get me pointed in the right direction. I had another quick question for anyone willing to answer. Typically I get most of my questions answered through these Declude discussion lists. Yesterday afternoon I submitted a request to [EMAIL PROTECTED] regarding this issue (and a few tertiary issues) and I have yet to get any sort of response whatsoever. I checked their web site and they said that e-mail is the best way to get support. Is this typical of Declude's support to be unresponsive like this? TIA, Dan - Original Message - From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 5:35 PM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability > Dan, > I have been running 2.0.6 with no "major" issues that plague me on a daily > basis. The only issue I have encountered is when the server is under high > load and Declude spawns processes until the server starts generating > errors. Since I upgraded the server it doesnt happen very often. > For the install you can grab the package from "your account" on the > declude site. The manual install was pretty easy - just install and > select manual along with a directory. The upgrade for 2.0.6.16 the last > beta is just an exe download. > Hope this helps, > Darrell > > Check out http://www.invariantsystems.com for utilities for Declude And > Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, > MRTG Integration, and Log Parsers. > > > Dan Geiser writes: >> Hi, Again, >> I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release >> Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this >> feature was added in Declude 2.0. But it appears the current version of >> Declude 2.0.6. Since we are running 1.82 I assume that I'll have to >> upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light >> of the issues people have added with bugs and the like? If so, is there >> a special place where I can go to get instructions on doing a Manual >> Upgrade to 2.0.6? Thanks In Advance, >> Dan Geiser >> [EMAIL PROTECTED] - Original Message - From: "Dan >> Geiser" <[EMAIL PROTECTED]> >> To: >> Sent: Tuesday, June 28, 2005 3:52 PM >> Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability >>> Hello, All, >>> We are running... Declude 1.82 >>> Declude JunkMail Status: PRO version registered. >>> Declude Virus Status:Standard Version Registered. We >>> have a customer who has an important e-mail which is being blocked by >>> our >>> virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". >>> Is there anyway that I can turn off checking for the "Outlook 'Boundary >>> Space Gap' Vulnerability" on either a specific incoming e-mail address >>> or a >>> specific incoming e-mail domain? Thanks In Advance, >>> Dan Geiser >>> [EMAIL PROTECTED] --- >>> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- >>> This E-mail came from the Declude.Virus mailing list. To >>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and >>> type "unsubscribe Declude.Virus".The archives can be found >>> at http://www.mail-archive.com. >>> --- >>> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) >> --- >> E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- >> This E-mail came from the Declude.Virus mailing list. To >> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and >> type "unsubscribe Declude.Virus".The archives can be found >> at http://www.mail-archive.com. > > > --- > This E-mail came from the Declude.Virus mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.Virus".The archives can be found > at http://www.mail-archive.com. > --- > E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) > > --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail cam
Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability
Thanks for the info, Darrell. I'm sure that'll be enough to get me pointed in the right direction. I had another quick question for anyone willing to answer. Typically I get most of my questions answered through these Declude discussion lists. Yesterday afternoon I submitted a request to [EMAIL PROTECTED] regarding this issue (and a few tertiary issues) and I have yet to get any sort of response whatsoever. I checked their web site and they said that e-mail is the best way to get support. Is this typical of Declude's support to be unresponsive like this? TIA, Dan - Original Message - From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 5:35 PM Subject: Re: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Dan, I have been running 2.0.6 with no "major" issues that plague me on a daily basis. The only issue I have encountered is when the server is under high load and Declude spawns processes until the server starts generating errors. Since I upgraded the server it doesnt happen very often. For the install you can grab the package from "your account" on the declude site. The manual install was pretty easy - just install and select manual along with a directory. The upgrade for 2.0.6.16 the last beta is just an exe download. Hope this helps, Darrell Check out http://www.invariantsystems.com for utilities for Declude And Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, MRTG Integration, and Log Parsers. Dan Geiser writes: Hi, Again, I was able to find the "ALLOWVULNERABILITIESFROM" in the Declude Release Notes, http://www.declude.com/Articles.asp?ID=122. It looks like this feature was added in Declude 2.0. But it appears the current version of Declude 2.0.6. Since we are running 1.82 I assume that I'll have to upgrade to 2.0 at least. Is 2.0.6 a safe version to upgrade to in light of the issues people have added with bugs and the like? If so, is there a special place where I can go to get instructions on doing a Manual Upgrade to 2.0.6? Thanks In Advance, Dan Geiser [EMAIL PROTECTED] - Original Message - From: "Dan Geiser" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 28, 2005 3:52 PM Subject: [Declude.Virus] Ignoring "Boundary Space Gap" Vulnerability Hello, All, We are running... Declude 1.82 Declude JunkMail Status: PRO version registered. Declude Virus Status:Standard Version Registered. We have a customer who has an important e-mail which is being blocked by our virus protection with the "Outlook 'Boundary Space Gap' Vulnerability". Is there anyway that I can turn off checking for the "Outlook 'Boundary Space Gap' Vulnerability" on either a specific incoming e-mail address or a specific incoming e-mail domain? Thanks In Advance, Dan Geiser [EMAIL PROTECTED] --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com. --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com. --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus".The archives can be found at http://www.mail-archive.com.
