Re: [IxDA Discuss] drop down samples

2009-04-30 Thread Jeff Geurts
I'd be interested to hear of examples or ideas like that as well.

I think the best improvement I've seen is to disable scrolling after
a user clicks an item from the dropdown. Since focus remains on the
dropdown, scrolling often becomes a problem, especially for web pages
/ apps, since scrolling is generally required on most web sites. It's
pretty annoying to have the dropdown change after you make your
selection because you needed to scroll back up to some other control
or to the top level nav, etc.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=41626



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Re: [IxDA Discuss] Bill Moggridge says IxD is over. ; -) (not really, but its nice and provocative)

2009-04-30 Thread Uday Gajendar
I posted a response here:
http://www.ghostinthepixel.com/?p=216

Basically: As long as there are technologies that shape human
attitudes  behaviors  perceptions, there will be a need for someone
to make them intuitively simple, emotionally appealing, and
behaviorally engaging. 

I think interaction design (or synonymous verbiage: UI or UX,
etc) is still needed for the unique confluence of
skills/abilities/craft and perspectives/methods/principles offered.
There is a focus reaching beyond ID or GD, per Buchanan's Four
Orders Model. As a discipline it's still valued, insofar as business
 tech/engin leaders recognize its continued value...as well as other
designers! 


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=41610



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[IxDA Discuss] [EVENT] UX Book Club Boston (with Steve Krug) - May 6th

2009-04-30 Thread Jason Robb
Hi everyone,

Long time lurker, first time poster.

I started a branch of the UX Book Club (http://uxbookclub.org) here
in Boston (more info: http://uxboston.com) a few months back.

Our 2nd meeting is this coming Wednesday, May 6th @ 7PM at Betahouse
(http://betahouse.org). We're reading Don't Make Me Think by
Steve Krug. Best part is, Steve has agreed to come.

Please RSVP at the Yahoo! Upcoming page, because space is limited to
20-30: http://upcoming.yahoo.com/event/2512056

If you can't make it, you can follow http://twitter.com/uxboston for
live tweets during the event.

I'll hopefully have a few copies of Subject to Change to raffle
off, which will be the next book we read and discuss for the month of
June.

(Pardon the late notification, but I just arranged this event this
week. I'm spontaneous like that. You'll get used to it. ;)

Thanks,

Jason Robb
ja...@jasonrobb.com
http://twitter.com/jasonrobb
http://jasonrobb.com
http://uxboston.com

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[IxDA Discuss] JOB: User Interface / Interaction Designer, Columbus, Ohio

2009-04-30 Thread martin vian
User Interface / Interaction Designer in the Columbus area

We need another interaction designer to help shape user experience
for a high-volume B2B information site. We operate really big
database / search platforms for several well-known business
publishers, but this job is focused on our own flagship business
information site which averages about a million page views a day. Our
worldwide user base is growing steadily and the user interface has to
keep up with continuous product evolution--including newly introduced
social networking features.

Candidates should have:

- strong interaction design skills and familiarity with common design
patterns

- empathy for the end user (once you know who they are)

- great visual, verbal and written communication skills

- proficiency with wireframing software (we use Omnigraffle mostly,
but if you know about something we don't...)

- 3-5 years experience working on web-based interfaces

- a healthy respect for process in a fast-moving, measurement-driven
business environment

- a mature view of what makes interface design worth doing


Not required, but the following are definite advantages:

- an understanding of social software concepts

- graphic design skills (and relevant software proficiency)

- CSS and html knowledge (mostly for prototyping)

The right designer will thrive on collaboration with other user
experience team folks. Together you'll drive user engagement
strategy, IA, UI and graphic design. The small UX team works closely
with product management, search analytics and software development
teams in a seriously fast, innovative environment. High traffic
volume means almost instant feedback, so continually testing new
ideas is truly a way of life.

You'll need to work at our location in Columbus, but all 40 of us
are pretty easy to live with (except for Owen).

What it might be like:
You'll start with a new idea, goal or function along with some
specific constraints and usually an aggressive timeframe. Your job
will be to identify implications and opportunities for the user,
communicate the user flows that your design will address, design
interactions/screens as wireframes with more specificity as you get
feedback, and work with graphic design and then development to bring
the new feature to life. You’ll be working for users all the while
(though we'll still sign your paychecks) and then evolving things
based on what you learn from traffic and behavior -- making things
better and better. 

If you're good and smart and up to the task, we'd love to have
you.
 

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[IxDA Discuss] Any IVR experts in the house?

2009-04-30 Thread j. eric townsend
I'm doing a really quick, one-off project for a class involving 
interactive voice response (IVR) systems.  What I'm looking for is 
detailes on one or two really bad IVR systems, or maybe a study pointing 
out the N most egregious flaws of IVR systems.


So far g5/Y! isn't getting me anything meaty, just obvious 
customer-relations things like, don't apologize for doing something you 
shouldn't do.  I'm wondering if maybe there's some IVR-speak that I 
should be using in my searches, or if this tech goes by some other name 
that I should be searching for.


If you (collective) have any advice/pointers, I'd appreciate them.  (And 
if you reply off-list I will consolidate responses into a single post or 
two.)


thx,
--jet


--
J. Eric jet Townsend, CMU Master of Tangible Interaction Design '09

design: www.allartburns.org; hacking: www.flatline.net;  HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8

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Re: [IxDA Discuss] Any IVR experts in the house?

2009-04-30 Thread Juan Lanus
Yes: Roxana Meites!She does it with Avaya, for example  :-)
--
Juan Lanus

On Thu, Apr 30, 2009 at 12:50, j. eric townsend j...@flatline.net wrote:

 I'm doing a really quick, one-off project for a class involving interactive
 voice response (IVR) systems.  What I'm looking for is detailes on one or
 two really bad IVR systems, or maybe a study pointing out the N most
 egregious flaws of IVR systems.

 So far g5/Y! isn't getting me anything meaty, just obvious
 customer-relations things like, don't apologize for doing something you
 shouldn't do.  I'm wondering if maybe there's some IVR-speak that I should
 be using in my searches, or if this tech goes by some other name that I
 should be searching for.

 If you (collective) have any advice/pointers, I'd appreciate them.  (And if
 you reply off-list I will consolidate responses into a single post or two.)

 thx,
 --jet


 --
 J. Eric jet Townsend, CMU Master of Tangible Interaction Design '09

 design: www.allartburns.org; hacking: www.flatline.net;  HF: KG6ZVQ
 PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8
 
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[IxDA Discuss] Decentralized Decision Authority

2009-04-30 Thread Alan Cox
I have been doing some thinking about how design decisions get made,
both at my company and at others.  For the most part, we have a
hybrid (somewhat centralized, somewhat not) authority for making
design decisions: there is one team responsible for them all, but the
team members are assigned to other cross-functional teams.

I've been doing some brainstorming about whether it would be
appropriate to have a much more decentralized decision authority for
design decisions.  I have reasons for exploring whether a
decentralized decision authority makes sense.

It seems like a decentralized authority comes hand-in-hand with other
aspects of an organic organizational structure. An organic structure
gives things like increased collaboration, more adaptable duties, low
formalization of processes, and increased communication in multiple
directions (e.g. not just down the organization chart).  (I got this
information from Stephen Robbins' Organizational Behavior ... a
great book.)

I'm interested in an organic structure because Robbins argues that
such a structure is more conducive to supporting a strategy of
innovation and for dealing with non-routine, ill-defined work, which
in my experience, defines design work well.

If you made it this far, I have some questions I hope you can help
with:

If you've worked in an organization that decentralized design
decisions, what worked well and what didn't?

What did you (or your organization do) to make the organic structure
successful?

What challenges did you face in the organic structure, and what did
you do to manage those challenges?

Thanks!
Alan

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Re: [IxDA Discuss] Any IVR experts in the house?

2009-04-30 Thread Caroline Jarrett
Jet asked for: advice/pointers on IVR

Best resource I know of is the chapter on IVR, Designing Usable Voice User
Interfaces, in HCI Beyond the GUI (edited by Phil Kortum).

It's by Susan L. Hura who truly is an expert in the IVR space. Her business
is SpeechUsability and she's got a selection of papers at:
http://speechusability.com/?page_id=13

Note: the Kortum book is a hefty, academic tome that is thoroughly
referenced. 

Best
Caroline Jarrett
www.formsthatwork.com
Forms that work: Designing web forms for usability. 





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Re: [IxDA Discuss] Any IVR experts in the house?

2009-04-30 Thread j. eric townsend
Thanks for all the replies so far...  My deadline is Tue am, but I'll 
continue to collect replies after that.



Caroline Jarrett wrote:

Jet asked for: advice/pointers on IVR

Best resource I know of is the chapter on IVR, Designing Usable Voice User
Interfaces, in HCI Beyond the GUI (edited by Phil Kortum).

It's by Susan L. Hura who truly is an expert in the IVR space. Her business
is SpeechUsability and she's got a selection of papers at:
http://speechusability.com/?page_id=13

Note: the Kortum book is a hefty, academic tome that is thoroughly
referenced. 


Best
Caroline Jarrett
www.formsthatwork.com
Forms that work: Designing web forms for usability. 









--
J. Eric jet Townsend, CMU Master of Tangible Interaction Design '09

design: www.allartburns.org; hacking: www.flatline.net;  HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8

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Re: [IxDA Discuss] Any IVR experts in the house?

2009-04-30 Thread Angel Marquez
http://www.paulhibbitts.com/usability-ucd-links.html#Audio

I worked at a place that worked closely with lexicons and asked a lot of
questions during that project.

All I remember off hand was that the lead engineer said I could always get
100% doing playstation karaoke by humming the songs rather than singing
them.

I think the link above may not be exactly what you are looking for; but, it
is a step back starting point. All kinds of good leads on his site.

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[IxDA Discuss] Bill Buxton just might be my design management hero

2009-04-30 Thread mark schraad
Holy cow, I wish that I had written this...
http://www.businessweek.com/innovate/content/apr2009/id20090429_083139.htm?chan=innovation_innovation+%2B+design_top+stories

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Re: [IxDA Discuss] [EVENT] UX Book Club Boston (with Steve Krug) - May 6th

2009-04-30 Thread Steve Baty
I think that is so cool :) One of many things I love about the UX book club
:)

2009/4/30 Jason Robb ja...@jasonrobb.com

 We're reading Don't Make Me Think by Steve Krug. Best part is, Steve has
 agreed to come.



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Re: [IxDA Discuss] Bill Buxton just might be my design management hero

2009-04-30 Thread j. eric townsend
FWIW, that's an excellent write-up of why I went back to school to study 
design...



mark schraad wrote:

Holy cow, I wish that I had written this...
http://www.businessweek.com/innovate/content/apr2009/id20090429_083139.htm?chan=innovation_innovation+%2B+design_top+stories

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--
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design: www.allartburns.org; hacking: www.flatline.net;  HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8

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[IxDA Discuss] New Site: Feedback?

2009-04-30 Thread Nina Eleanor Alter

Hey Folks:

I just re-did my personal/portfolio site, and would love love love  
some feedback!


I've already gotten some very clear feedback that some key issues need  
to be addressed, though the rest of the stuff I'd also like advisement  
on.


There's a surveymonkey.com link on the homepage, or an email would be  
swell.


Primary unknown that I'd love feedback on: What are your thoughts on  
how the IxD/IA projects are presented within the portfolio, and what  
might you recommend be done differently to provide either quicker or  
more compelling or just plain better narratives/content/etc.


http://www.bigwheel.net

Thanks in advance!!!

- n

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[IxDA Discuss] [EVENT] Tue 5/19 Save the Date for Dan Brown!

2009-04-30 Thread Elena Melendy
NYC UPA is pleased as punch to announce that our May event will
feature Dan Brown (yes, that's *the* Dan Brown), principal at
EightShapes. He'll be presenting on the general topic of business
rules.

Dan will be speaking on the evening of 5/19. Salient details will be
revealed shortly. Please watch our website at http://nycupa.org. 

Or join our Facebook group at http://groups.to/nycupa/ to be among
the first notified.

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Re: [IxDA Discuss] [EVENT] Tue 5/19 Save the Date for Dan Brown!

2009-04-30 Thread Elena Melendy
Or he might talk about something else instead. Just saying.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=41641



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[IxDA Discuss] Number of results displayed per page on mobile device

2009-04-30 Thread Eugene Kim
Has anyone come across an example of search results which aren't
based on the base-10 method of displaying results per page?

For example, I've got a situation where a legacy product is
currently displaying 9 results per page and the reasons I've
gathered are:

1) Each result is associated with a number on the keypad (press 1 to
go to 1st result on the page, 2 for the 2nd result, etc.), but the
number 0 is being reserved as a keypad shortcut for another
function.

2) Businesses make up the core of our search and they don't want to
be associated with 0 even though they're displayed as 10.  (I've
been told they did testing on this, but haven't been given
anything to prove this other than someone's word.)

My initial thoughts are that sticking with a standard view results
1 - 10 would override these, but only for consistency and the fact
that results 1-9, 10-18, 19-27, etc. looks pretty strange.  It might
be something which causes the user to take pause as to why this is
occurring.  But I don't feel that's really presenting a strong case
against the existing design.

Hope this makes sense.  Any thoughts are appreciated, thanks.

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Re: [IxDA Discuss] Bill Moggridge says IxD is over. ; -) (not really, but its nice and provocative)

2009-04-30 Thread Jeremy Yuille
nice thoughts Dave and Uday,

my *quick* take on the practice/discipline thang is that they're
different and complimentary..

to me, practice is about the doing of something in the lived world..
it is an expansive activity that is necessary for a field to grow and
mutate

a discipline (for me) codifies that knowledge so that the learnings
from practice can be applied more widely (in education for example).
SO, yeah like you're saying Dave.. they're different..  

...and discipline tends to lag behind practice in the day to day
stuff, but has the potential to effect foundational game-changing
shifts, or lead practice.

so what..? I am interested in talking about the finer points of the
discipline/practice etc, but also think this is possibly not the most
appropriate forum for that. I do think the unspoken issue in this, and
other related UX, IxD, etc etc discussions is:

how does all this impact [my] daily working and intellectual
life?

which is where I start thinking about IxDA and its capacity to
mediate between emergent practices and convergent disciplinary
thinking..


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=41610



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Re: [IxDA Discuss] Decentralized Decision Authority

2009-04-30 Thread Raminder Oberoi
Good question! Would also be very interested to know names of organizations
with decentralized organic structures.


On Thu, Apr 30, 2009 at 7:52 AM, Alan Cox alan@icontact.com wrote:

 I have been doing some thinking about how design decisions get made,
 both at my company and at others.  For the most part, we have a
 hybrid (somewhat centralized, somewhat not) authority for making
 design decisions: there is one team responsible for them all, but the
 team members are assigned to other cross-functional teams.

 I've been doing some brainstorming about whether it would be
 appropriate to have a much more decentralized decision authority for
 design decisions.  I have reasons for exploring whether a
 decentralized decision authority makes sense.

 It seems like a decentralized authority comes hand-in-hand with other
 aspects of an organic organizational structure. An organic structure
 gives things like increased collaboration, more adaptable duties, low
 formalization of processes, and increased communication in multiple
 directions (e.g. not just down the organization chart).  (I got this
 information from Stephen Robbins' Organizational Behavior ... a
 great book.)

 I'm interested in an organic structure because Robbins argues that
 such a structure is more conducive to supporting a strategy of
 innovation and for dealing with non-routine, ill-defined work, which
 in my experience, defines design work well.

 If you made it this far, I have some questions I hope you can help
 with:

 If you've worked in an organization that decentralized design
 decisions, what worked well and what didn't?

 What did you (or your organization do) to make the organic structure
 successful?

 What challenges did you face in the organic structure, and what did
 you do to manage those challenges?

 Thanks!
 Alan
 
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-- 
Raminder Oberoi
siniobe...@gmail.com

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Re: [IxDA Discuss] Number of results displayed per page on mobile device

2009-04-30 Thread Dev Yamakawa

 2) Businesses make up the core of our search and they don't want to
 be associated with 0 even though they're displayed as 10.  (I've
 been told they did testing on this, but haven't been given
 anything to prove this other than someone's word.)


Hi Eugene, Can you map the asterisk (*) key to the tenth result? Would
businesses object to that? A star is special treatment :). Off the top of
my head I recall seeing use of the asterisk as an accelerator in options
menus in the Gmail mobile app. The * mapped nicely to their concept of
starring messages in that case.

Dev

On Thu, Apr 30, 2009 at 10:33 AM, Eugene Kim v...@mindspring.com wrote:

 Has anyone come across an example of search results which aren't
 based on the base-10 method of displaying results per page?

 For example, I've got a situation where a legacy product is
 currently displaying 9 results per page and the reasons I've
 gathered are:

 1) Each result is associated with a number on the keypad (press 1 to
 go to 1st result on the page, 2 for the 2nd result, etc.), but the
 number 0 is being reserved as a keypad shortcut for another
 function.

 2) Businesses make up the core of our search and they don't want to
 be associated with 0 even though they're displayed as 10.  (I've
 been told they did testing on this, but haven't been given
 anything to prove this other than someone's word.)

 My initial thoughts are that sticking with a standard view results
 1 - 10 would override these, but only for consistency and the fact
 that results 1-9, 10-18, 19-27, etc. looks pretty strange.  It might
 be something which causes the user to take pause as to why this is
 occurring.  But I don't feel that's really presenting a strong case
 against the existing design.

 Hope this makes sense.  Any thoughts are appreciated, thanks.
 
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Re: [IxDA Discuss] Decentralized Decision Authority

2009-04-30 Thread Janna Hicks DeVylder
I highly recommend reading The Starfish and the Spider, which talks about
the difference between centralized, spider-like orgs in comparison to
decentralized, starfish orgs.

*http://tinyurl.com/d5qkbs*

If anyone else has read this and wants to have some kind of virtual bookclub
meetup (Hello, UX Bookclub?), I'd love to participate.

janna

On Thu, Apr 30, 2009 at 9:56 PM, Raminder Oberoi siniobe...@gmail.comwrote:

 Good question! Would also be very interested to know names of organizations
 with decentralized organic structures.




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Re: [IxDA Discuss] Bill Moggridge says IxD is over. ; -) (not really, but its nice and provocative)

2009-04-30 Thread Keyur Sorathia
Bill Mogridge says IXD is over.

I feel not. I do ethnography studies in rural parts of India where i see
huge need of good interaction design.
People dont know how to save contacts, not even how to see a last dialed
number, checking messages (even if they are using mobile for more than 2
years), then how can we say IXD is over.

Bill Mogridge says,  it was necessary at the time to define it as a
discipline because
software was so new and no one knew how to design it.
People do not even know what is internet, computer etc. We are still
struggling to design for these people, who do not know technology/design,
but technology/design can change their lives at certain extent. We are still
struggling to make a good design to help them to complete atleast some basic
tasks (like saving a contact no.)

I respect Bill (i love his book also), but I feel it is a long run for IXD
to get over till these critical issues are not solved.

Cheers!!

On Thu, Apr 30, 2009 at 11:09 PM, Jeremy Yuille overl...@isomorpho.uswrote:

 nice thoughts Dave and Uday,

 my *quick* take on the practice/discipline thang is that they're
 different and complimentary..

 to me, practice is about the doing of something in the lived world..
 it is an expansive activity that is necessary for a field to grow and
 mutate

 a discipline (for me) codifies that knowledge so that the learnings
 from practice can be applied more widely (in education for example).
 SO, yeah like you're saying Dave.. they're different..

 ...and discipline tends to lag behind practice in the day to day
 stuff, but has the potential to effect foundational game-changing
 shifts, or lead practice.

 so what..? I am interested in talking about the finer points of the
 discipline/practice etc, but also think this is possibly not the most
 appropriate forum for that. I do think the unspoken issue in this, and
 other related UX, IxD, etc etc discussions is:

 how does all this impact [my] daily working and intellectual
 life?

 which is where I start thinking about IxDA and its capacity to
 mediate between emergent practices and convergent disciplinary
 thinking..


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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 http://www.ixda.org/discuss?post=41610


 
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Keyur Sorathia
Towards Better Interaction
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[IxDA Discuss] Books or articles that cover analysis of user/design research data well.

2009-04-30 Thread Steve Baty
I put the call out yesterday via Twitter and thought I'd try to tap into the
IxDA community for more assistance... I'm looking for examples of texts -
books or articles (printed, journals, blogs, online magazines) - I'd happily
accept presentations - that provide good coverage of analysis of research
data. I don't mind if that data is quantitative or qualitative; and I'm not
interested in whether the method of analysis would stand up to the yardstick
of scientific rigour.

I'm looking for the pearls of practical wisdom you refer back to time and
again when it comes time to dive into an analysis task.

The references I've received to-date have been compiled here:
http://www.meld.com.au/2009/04/analysis-of-design-research-data-resource-list

It's a fairly short list and I'm sure there are more out there. And don't be
shy: if you think you've written something yourself that fits the bill, let
me know about those too.

Thank you
Steve
-- 
Steve 'Doc' Baty | Principal | Meld Consulting | P: +61 417 061 292 | E:
steveb...@meld.com.au | Twitter: docbaty | Skype: steve_baty | LinkedIn:
www.linkedin.com/in/stevebaty

Blog: http://meld.com.au/blog
Editor: Johnny Holland - johnnyholland.org
Contributor: UXMatters - www.uxmatters.com
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Re: [IxDA Discuss] Bill Moggridge says IxD is over. ; -) (not really, but its nice and provocative)

2009-04-30 Thread Christian Crumlish
have we reached the IA is dead stage of IxD navel-gazing?

-x-

-- 
Christian Crumlish
I'm writing a book so please forgive any lag
http://designingsocialinterfaces.com

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