[IxDA Discuss] Call for speakers!
Apologies for any cross posting... http://www.esomar.org/index.php/global-healthcare-2010-overview.html Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] A Design Typology Continuum
Uday, I love that you are interested in and thinking about design philosophy... Interestingly, this coincides with a number of conversations I know are happening within larger, established organizations where design has, traditionally, been absent, added like an afterthought, enjoyed some success and now faces an identity crisis as the scope of proposed influence becomes greater, more designer from different backgrounds are brought in and all are expected to redefine themselves. I can't tell you how many times, in the past few weeks, I've been seen as a unique and alien creature - So, you do design but you're also an anthropologist...so what do you do? I would absolutely LOVE to see this continuum mapped out in 3-dimensional space such that one can really understand the complexities that exist out there. And of course, many more levels of detail would be awesome, too. And let's see...geospatial web, anyone? I'm sure you've already seen this but it might spark some ideas if you haven't: http://informationarchitects.jp/web-trend-map-4-final-beta/ Cheers, Christine On Wed, Apr 15, 2009 at 5:25 PM, Uday Gajendar ugjndr...@me.com wrote: FYI, this may be of value to those of you, like me, trying to grapple and make sense of the recent (and ongoing) Cambrian-like explosion of new design activities, fields, or domains of practice that has caused some angst and confusion among those who affiliate themselves with interaction design. How to organize it all and make sense of it? I offer this as one helpful aid. A Design Typology Continuum: http://bit.ly/vYbBl PDF File: 355K Some may recall I previewed this with a few folks at Interaction'09 in Vancouver. Basically this poster is a personal attempt at making sense of the craziness of the design world lately, heavily based upon Richard Buchanan's Four Orders of Design, which succinctly maps out the development of design moving from posters and toasters into the new challenges of social interaction, information architecture, service design, and managing as designing, in the business arena and beyond, into general culture. I'm not sure of Buchanan's latest thinking (his model is at least 10 yrs old now) but I've updated the language to reflect much of thinking going on around design thinking and transformation and digital product design, for example. Some things to observe in this diagram that warrant further pondering: * The movement (Left to Right) from concrete, materially crafted results (things) towards increasingly abstract, immaterial outcomes (activities) that elude easy pointing and saying this is the result * Relatedly, increasing degree of complexity and wickedness of problems, entering realms of business, society, and culture * The materials of design evolve from tangible (inks, matter, pixels(?)) towards intangible (values, attitudes, lifestyles), further fuzzying conventional design boundaries and provoking what is it designers do? sorts of questions * I deliberately made the visually richest area to be in that middle zone between 3rd and 4th Order, as the place we're at now, with so much potential and excitement and lots of happenings going on now in Design at-large. I sense there's some cycling going on, with methods and approaches across the Orders feeding and impacting each other. * I think these need to be highlighted in some way: Digital Product Design (for lack of better phrase) and Social Change, so I created sub-clusters, positioning them near the 3rd / 4th Orders. These seem to be the hot areas now deserving attention, from Web 2.0/SaaS/multitouch to designing for eco/green, or Third World, etc. * The final part at the far right, hypothesizes what may be next, massive change (borrowing Bruce Mau's phrase) featuring truly wicked problems...perhaps the ultimate field of design is focused on ethics, involving transcendental universal values of culture/humanity/society to tackle huge problems impacting govt, edu, poverty, human rights, etc. I don't know, but I sense that may be on the distant horizon (or how the trajectory is aiming) Any constructive feedback or thoughtful suggestions appreciated. Or simply take it as it is :-) Believe me, I'll keep evolving it over the years...Enjoy! (CAUTION: This diagram isn't for everyone :-) And in NO WAY am I suggesting yet another stupid title-war or definition spew-fest (especially after the last few weeks' threads!). That's not the point. The purpose is to offer substantive fodder for discussion, thoughtful reflection (privately or collectively), and perhaps even an enlightening of minds as of yet unaware of design's broad reach and potential...particularly Interaction Design as a philosophy and perspective of humanist action, and the boundaries thereof.) Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org
Re: [IxDA Discuss] Some of the non-software things that interaction designers do
In the area of service design in healthcare, quite a bit is being done by interaction designers including: - creation of new spaces in which to physically interact e.g. pediatric suite of the future - study and design of conversations e.g. facilitating patient-provider relationships particularly around difficult topics like direct-to-consumer predictive genomic testing - design and research of decision aids to help patients and providers understand risk, probability and make choices together for treatment/medications ...and the list goes on... On Fri, Mar 27, 2009 at 2:19 PM, josh Seiden joshsei...@gmail.com wrote: J. Ambrose Little wrote: This is an honest question. What are some of the non-software things that you all see interaction designers doing? I'm currently designing a new department for my company. I've also worked on projects to envision end-to-end business scenarios X years in the future. These scenarios describe the interaction of people, businesses, services, and yes, software. Of those, how many are not currently being done by others with already-defined and different titles (e.g., industrial designers)? For the former, I suppose that this work is more typically done by professionals in the HR field, and likely there is a large body of work on organizational design of which I must confess ignorance. We (my team of designers and I) are using techniques that we know and that seemed appropriate: service design and interaction design techniques. For the latter project, I imagine that many design communities have techniques to approach projects like this. I think of the work as interaction design (in no small part because that's my background). The techniques that we're using (personas and scenarios) are ones that are not exclusive to IxD, but they are are certainly the meat and potatoes of our field. For a very thorough example of interaction design beyond software, I would refer you back to Robert Fabricant's keynote at IxD '09. Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Mayo Clinic internship posting closed...
Hi there, Thanks to all who applied - we have an impressive number of very qualified candidates! Kind regards, Christine Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] carbon footprint
Here is the site where I purchase my carbon offsets: http://www.carbonfund.org/ It's very easy and has a trip calculator. On Sun, Feb 15, 2009 at 8:45 PM, Stephen Holmes stephenwhol...@me.comwrote: I have a carbon account here in Australia (www.greenfleet.com.au) that I update each month or so but the job has been made easier by my airline (www.qantas.com.au) also allowing me to offset each booked flight. Both these tools cover a vast percentage of my current carbon usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=38739 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] internship opportunity
Hi all, Sorry about that - and thanks to those of you who have contacted me already! We are working on a number of platforms of interest to this group, I believe. And while we have both an internal prototyping group and a very accomplished IT entity, we could benefit greatly from a user experience specialist who can also make things to work on the Phase I research and prototyping. Anyone having additional questions that I, as a design researcher and anthropologist might answer, can contact me directly. Thanks much! Mayo Clinic Center for Innovation // SPARC Summer Internship Rochester, MN www.mayoclinic.org/rochester/ SPARC, the research and design group of Mayo Clinic's Center for Innovation, is seeking summer interns interested in the innovation of health care delivery and experience. The positions will involve participation on projects in the area(s) of patient experience, care delivery, organizational integration and/or operational efficiency. The selected projects look to advance Mayo Clinic's strategic priorities. The interns will be involved in all aspects of project development and execution, including user research, brainstorming, problem solving, prototyping, design refinement as well as the structuring and execution of experiments. Experience in user research, framework development and synthesis preferred. Qualifications include an understanding of design tools, techniques and methods, and a proven ability to interact well with both analytical and creative personalities. Candidate must also possess effective communication skills and enjoy working as part of a team in a flexible, high energy environment. We're looking for someone who is motivated to challenge the status quo and identify new opportunities and creative solutions. The internships will start in May 2009 and will continue through the summer. Start and end dates are flexible. A spending stipend will be provided and housing is included. Learn about service design with a leader in the industry, and participate in one of the most exciting innovation programs in healthcare! SPARC brings together people from diverse disciplines to use human-centered, participatory research methodologies as a way of engaging participants in re-imagining how health care is experienced and delivered. It places people at the center of the process and builds on Mayo Clinic's primary value; the needs of the patient come first. Please send or email cover letter and resume to: sp...@mayo.edu Or Center for Innovation // SPARC Summer Design Internship Mayo Clinic 200 First St. SW Rochester, MN 55905 Mayo Clinic is a charitable, not-for-profit organization based in Rochester, Minn. Its mission is to provide the best care to every patient every day through integrated clinical practice, education and research. On Thu, Feb 12, 2009 at 10:46 PM, Dave Malouf dave@gmail.com wrote: christine, the web version of the forum doesn't support attachments. Can you put the description in a message? -- dave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=38628 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Living the Job Enterprise UX Research by Doing (vs. Observation)
Hi all, Participant observation is well documented in anthropological literature so I may have a look there. There are, of course, issues with this methodology, like all others. Mainly, they are of the ethical kind - how not to influence the observed, whether or not to let them know that you are participating in order to observe them or not, whether you should interfere in interactions that are uncomfortable for you or unethical in your eyes (domestic violence, drug dealing, etc.), etc. Just a heads up because I have seen, in my own work, that these issues do have an influence on outcomes. Also, self-reporting techniques are useful in conjunction with participant observation. That way, you can be a bit more sure that it isn't your perception of participation that feeds the analysis. Cheers, Christine On Thu, Jan 22, 2009 at 8:22 AM, Joshua Ayers ayers.jos...@gmail.comwrote: I've never heard of anyone doing this, but I have to agree that it is an excellent idea. Having personas to help develop applications is one thing, but to actually take on the role of a potential user is even better! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=37492 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Risk Assessment (was: How many alternatives, concepts, or sketches are enough?)
Thanks Doug! Indeed, identifying important relevant factors and coming up with estimates and corresponding probabilities for innovation/products and services that will not exist for a number of years, is an interesting challenge! Won't you join us in trying to figure that out? :) On Tue, Jan 20, 2009 at 3:39 PM, Anderson, Douglas W. anderson.doug...@mayo.edu wrote: Hi Christine, Your description of a risk assessment model sounds like an echo from my business school days. Yes, such models are commonly used in business planning. The basic elements include the relevant external economic/social context and internal (company or foundation) conditions at discrete intervals (e.g. years, quarters, or months) over the period of time for which you are planning. Explore the best- and worst-case scenarios for the world and the foundation within the world. Select a most-likely scenario or several likely scenarios within the best-to-worst range. Attach probabilities to the various scenarios, summing to 100%. Quantify as many of the relevant characteristics of the world and the foundation (specifically costs and revenues related to the project, which might be derived from other characteristics) as you sensibly can for each scenario. Calculate the financial results at the end of each time interval for each scenario and apply the corresponding probability. Sum those products for each time interval. Apply some discount rate (interest rate, if you will) to come up with a present value for the set of sums. That tells you what the project is hypothetically worth today. If you are comparing alternative projects, do this for each project using the same external factors and probabilities for each. Compare the hypothetical values of the projects. The mechanics are easily handled in Excel or your spreadsheet of choice. The real challenge is identifying the important relevant factors and coming up with estimates and corresponding probabilities. That part can be very stimulating though, especially as a collaboration. FWIW, Doug Anderson Original message: Date: Mon, 19 Jan 2009 14:02:40 -0600 From: christine chastain chastain.christ...@gmail.com Subject: Re: [IxDA Discuss] How many alternatives, concepts,or sketches areenough? To: Chauncey Wilson chauncey.wil...@gmail.com Cc: disc...@ixda.org Message-ID: 262ba6ef0901191202s2a7694daj9caed9be48f93...@mail.gmail.com Content-Type: text/plain; charset=ISO-8859-1 Here's the thing, though - this is a great start but I still don't see it linked to risk assessment and ultimately the bottom line...I know, what every designer/design researcher/innovator hates to hear... But, once again, I'm in the position of having to show, to the board of directors of a large non-profit foundation, how our budget will be used to support numerous platforms, under which reside numerous projects/concepts. Essentially, they would love to hear that one or another idea (in this case, the prioritization has already been made, based on collective criteria) will be a return on investment and I have no way, beyond presenting a business case study and linking concepts to future portfolio efforts, to provide that information. What I really need is a risk assessment/predictive model that looks at a variety of future scenarios and takes into account current and future business state/future general population need, etc. Has anyone heard of anything like that? Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] How many alternatives, concepts, or sketches are enough?
Here's the thing, though - this is a great start but I still don't see it linked to risk assessment and ultimately the bottom line...I know, what every designer/design researcher/innovator hates to hear... But, once again, I'm in the position of having to show, to the board of directors of a large non-profit foundation, how our budget will be used to support numerous platforms, under which reside numerous projects/concepts. Essentially, they would love to hear that one or another idea (in this case, the prioritization has already been made, based on collective criteria) will be a return on investment and I have no way, beyond presenting a business case study and linking concepts to future portfolio efforts, to provide that information. What I really need is a risk assessment/predictive model that looks at a variety of future scenarios and takes into account current and future business state/future general population need, etc. Has anyone heard of anything like that? On Mon, Jan 19, 2009 at 1:44 PM, Chauncey Wilson chauncey.wil...@gmail.comwrote: You make a good point though I didn't specifically mention equal voting at all. You could have a small group who, as you say, have their necks on the line or you could have private voting of the 10 top designers in the country using polling software or you could generate criteria and have your small group use the criteria as a starting point for a deeper discussion of the type you suggest. You mention listing the criteria on the board which is a great starting point, because many groups fail to explicitly identify criteria that they are using (that method sounds like the QOC method - Questions-Options-Criteria - that is described in the design rationale literature.) Some time ago, I worked with a group of people who necks were on the line and the use of a group Q-sort on the dimension of 'project risk for particular requirements worked much as you described with the different items getting much discussion among respected team members and then getting placed into low, medium, and high risks. The discussion for each item often elaborated on what was risky for the different representatives. Chauncey On Mon, Jan 19, 2009 at 1:59 PM, Scott Berkun i...@scottberkun.com wrote: All of these methods you listed strike me as limiting in they emphasize equal voting - often I don't believe everyone deserves an equal vote. Heretical perhaps, but I'd much rather let a small number of people who will be held accountable for the final design entirely drive these explorations. It's their necks on the line. They should at least win or lose on their own intuitions. Having people vote on one sentence, or one sketch, descriptions of ideas is always a crap-shoot: people are heavily biased to the ideas they're familiar with, and they can't be equally familiar with all the ideas. With a pile of 50 ideas and only time to explore 5, I'd sit down with the three or four people most accountable for the final result and talk it out. I would depend on intuition, debate and persuasion more than any sort of numerical/polling/ranking system. If I did anything methody, which I'd try to avoid, I do one of two things: 1) Have a list of criteria, or project goals, or desirable attributes up on the whiteboard during that discussion to help us frame our opinions. 2) Make the goal to pick one high risk idea, three medium risk ideas, and one low risk idea. This frames the problem of picking alternatives as a risk portfolio, where our goal is to distribute the creative risks in some way. This makes it ok to advocate a crazy idea, since that's desirable to fit the high risk slot. But most importantly, if I didn't have the power to grant this much authority to those 3 people, my real problem is political, not the quest for the perfect number of alternatives. -Scott Scott Berkun www.scottberkun.com -Original Message- From: discuss-boun...@lists.interactiondesigners.com [mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of Chauncey Wilson Sent: Monday, January 19, 2009 10:26 AM To: christine chastain Cc: Dave Malouf; disc...@ixda.org Subject: Re: [IxDA Discuss] How many alternatives, concepts,or sketches are enough? I would be curious to hear what tools colleagues do use for prioritization of ideas. The key issue here is what the criteria are for choosing ideas. In the early stages of ideation, the criteria might be different for choosing what to consider further (the 10 ideas out of 300) versus what to consider when you move into detailed design. Some general methods for prioritization are: 1. The monetary method where a sample of people are given a fixed amount of money, a list of ideas or requirements along with their relative costs and then asked to buy the things of most value. 2. The criterion matrix where
Re: [IxDA Discuss] prevention, prediction and wellness
Good morning! Thanks to those that responded to me offline and I'm sorry I have been so nebulous however I wanted to see what - anything - that would come back with such a broad, undefined question. I work for the Innovation Center at the Mayo Clinic and also as a researcher on various clinical trials. I am very active in the prevention and prediction space i.e. how can we study the use of prevention and prediction tools and then develop better or entirely different tools that enable patients, providers and the larger community to understand risk and actively participate in their healthcare. We have a number of prototypes up and running in various areas, the most interesting in genomic testing and family history. I'd be interested in work that has been done in this area in the past - these do NOT have to be healthcare related necessarily. These could be risk/prediction models of any kind and any research or first-hand knowledge that has been successful or not in the past. Thanks again! Christine On Fri, Jan 9, 2009 at 3:56 PM, Andrew Boyd and...@onblogging.com.auwrote: Thanks for asking the question, David :) I spent a couple of years in the health space myself - I think Christine might be using wellness in the holistic health/preventative medicine sense. Cheers, Andrew On Sat, Jan 10, 2009 at 10:17 AM, David Shaw david.sh...@gmail.comwrote: Can you define prevention, prediction, wellness? I do work in the healthcare space, but I don't know if what I do fits what you are looking to find out. Thanks, David On Fri, Jan 9, 2009 at 3:01 PM, christine chastain chastain.christ...@gmail.com wrote: Hi all, Happy new year! Has anyone or is anyone working on or know anyone working in the prevention, prediction and wellness space? If so, I'd like to connect. Thanks much - Christine Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help -- Making peoples lives easier daily... since 1969 w: http://spinjunkey.wordpress.com Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help -- --- Andrew Boyd http://uxcommunity.org -- User Experience Community http://uxbookclub.org -- connect, read, discuss Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] prevention, prediction and wellness
Thanks Chauncey - I'll take anything you've got! :) Interestingly, having observed work on and having been involved with numerous clinical trials now, I have seen that people often do not react in the way we might expect and their perceptions can be very different as well even in cases where a trial has gone very wrong - where there have been deaths and the trial has been stopped. In the case of one such situation, people in the trial gone wrong signed up for a similar trial a few months later despite their experience with fellow trial members passing away in the first trial. They did not place blame on the investigators and staff and retained a good relationship with both. So it is possible they did indeed understand the risk at the onset of the trial and/or they formed such a bond with the trial team and their fellow trial members that they were willing to risk and put their personal concerns aside (why, we do not yet fully understand). On Sat, Jan 10, 2009 at 10:14 AM, Chauncey Wilson chauncey.wil...@gmail.com wrote: This might be off on somewhat of a tangent, but there are tools to indicate risk, but then there are all the cognitive biases that affect how people perceive risk in the social and cognitive psychology. The work of Tversky and Kahneman and others on biases like the salience bias where perceptions of risk are influenced by the salience of related events. For example, a person who just had someone die from a medical condition is likely to view risk differently. I'm not near my references now, but if this seems relevant, I can provide some more detailed references. Good topic and interesting research. Chauncey On Sat, Jan 10, 2009 at 12:24 PM, christine chastain chastain.christ...@gmail.com wrote: Good morning! Thanks to those that responded to me offline and I'm sorry I have been so nebulous however I wanted to see what - anything - that would come back with such a broad, undefined question. I work for the Innovation Center at the Mayo Clinic and also as a researcher on various clinical trials. I am very active in the prevention and prediction space i.e. how can we study the use of prevention and prediction tools and then develop better or entirely different tools that enable patients, providers and the larger community to understand risk and actively participate in their healthcare. We have a number of prototypes up and running in various areas, the most interesting in genomic testing and family history. I'd be interested in work that has been done in this area in the past - these do NOT have to be healthcare related necessarily. These could be risk/prediction models of any kind and any research or first-hand knowledge that has been successful or not in the past. Thanks again! Christine On Fri, Jan 9, 2009 at 3:56 PM, Andrew Boyd and...@onblogging.com.au wrote: Thanks for asking the question, David :) I spent a couple of years in the health space myself - I think Christine might be using wellness in the holistic health/preventative medicine sense. Cheers, Andrew On Sat, Jan 10, 2009 at 10:17 AM, David Shaw david.sh...@gmail.com wrote: Can you define prevention, prediction, wellness? I do work in the healthcare space, but I don't know if what I do fits what you are looking to find out. Thanks, David On Fri, Jan 9, 2009 at 3:01 PM, christine chastain chastain.christ...@gmail.com wrote: Hi all, Happy new year! Has anyone or is anyone working on or know anyone working in the prevention, prediction and wellness space? If so, I'd like to connect. Thanks much - Christine Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help -- Making peoples lives easier daily... since 1969 w: http://spinjunkey.wordpress.com Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help -- --- Andrew Boyd http://uxcommunity.org -- User Experience Community http://uxbookclub.org -- connect, read, discuss Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] prevention, prediction and wellness
Hi all, Happy new year! Has anyone or is anyone working on or know anyone working in the prevention, prediction and wellness space? If so, I'd like to connect. Thanks much - Christine Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
I think Wachovia is also pretty good and is one of the few banks that has done a good job bridging brick and mortar with the online world. On Fri, Jun 27, 2008 at 8:43 AM, Jeff White [EMAIL PROTECTED] wrote: For me, Bank of America completely rocks. I've used their online banking for more than 5 years now, and have always loved it. Having lived in Charlotte, NC (BOA headquarters) in the past, I got to see their new ATM designs, which are a good example of Interaction Design at the overall experience/service design level - the combination of the new ATMs + online banking was really well executed IMO. I believe they won some awards for online banking experience several years ago. Jeff On Fri, Jun 27, 2008 at 8:04 AM, J. Ambrose Little [EMAIL PROTECTED] wrote: Are there any stellar online banking experiences out there that you know of? --Ambrose Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] qualitative and quantitative research
Good morning! Does anyone have any experience with making qualitative research as quantitative as possible? This is a rather nebulous idea in my mind for the moment but I was thinking about something like using images from still or video footage and tagging those such that they could be coded in a quantitative way. Sort of like a heuristic evaluation on steroids. Just thinking...thanks! Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Why haven't video calls taken off
Personally, the issue of video calls has always been not knowing where to look. In conversation, most people tend to look at the other's face and into their eyes. With video calling, one is looking at the other person through multiple layers and for it to appear that one is making eye contact, one actually has to look at the camera lens which feels like the lens is looking back at you, not the other person. It is as if one has to feed one's eye contact through a third party that isn't human, to boot. Does that make sense? That and the lag time. On Fri, May 30, 2008 at 9:34 AM, Peyush Agarwal [EMAIL PROTECTED] wrote: Alexander, I'm not sure I agree with the notion of 'greedy interface' as the problem. I mean, it's the whole point when you do video calls, no? Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Semantics: Design Research and User Research
Hi Rob, I was wondering when someone would bring this up...but what of those of us that do usability studies and in the next breath tackle questions like What is the meaning of clean air? I find true differences, except in persons actually doing the research, so difficult to define! Thanks for your post! Christine Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Don't listen to your customers.
Depending on the situation, I do or don't listen to what people say. For really big innovations that have absolutely nothing to do with anything out there now, asking the average consumer about them isn't useful in most cases. One is better off researching trends, coming up with multiple scenarios of the future, forming hypotheses and then going into the field to substantiate or refute those based on what is happening today. Even that will not provide answers but simply point toward a more likely future scenario provided there are no great disruptions, new technologies out of left field, etc. For near term improvements on a product/service or innovations that are near-term and resemble something which already exists, I still don't listen to what people say but rather observe what they do and try to understand their base, emotional unmet needs. Here, archetype, semiotics, ethnography is very useful. For immediate improvements to existing products/services/interfaces, I listen to what lead or extreme users have to say and I watch them to uncover new opportunity. I look for outliers - people who do things differently from everyone else and either accomplish the same thing or figure out a better way. I also listen for what people don't say and observe any workarounds. If great detail is involved, I'll suck it up and do a time-motion study...;) So I really do think your objectives or those of your client should lead one's approach. But then, there are always exceptions to every rule! Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] DEFINE: Affordance
I too, have become very careful in the use of the word in general but I find that in my work, most often the affordance of an object or experience is, quite simply, the qualities of that object or experience that permit it to be used in a specific way. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] virtual vs. physical social behavior
Being an anthropologist and designer, my observations have taught me that there is little difference between physical and virtual social behavior from a cognitive behavioral and anthropological perspective. People have the same needs they always did - to feel part of a social structure and network, to feel validated and loved, to wield power, to seek and present identity, etc. I would argue that while technology itself provides differences in virtual and physical interaction, the structure remains traditional. It is just more visible more quickly now. What I've been thinking about is whether the etiquettte arising from the use of virtual technology in a more traditional setting and people's reaction to that might be anti-social punishment. Consider this - as long as everyone (particularly in a collectivist setting) has access and benefits from the same technology, the use of such becomes the accepted norm. An example of this would be texting in Finland - because almost everyone has a cell phone and the benefits to society as a whole are understood. no one would dream of asking another to stop texting someone during a conversation. In fact, the person being texted is often drawn into the physical conversation as though they were a part of it. So there is no opportunity, really, to get something someone else has or to punish someone else for doing something that everyone is doing. In the United States, we use shame to get people not to do things or decide for themselves to adhere to the normative. If most of the room has decided that cell phone conversations or twittering is off limits in a particular setting, stronger-minded individuals will police the group making sure everyone adheres to a certain code of conduct.And this works most of the time as those being policed don't want to stand out and don't want to cause trouble among peers who might act as valuable connections. In a place like Greece, there is no reason to feel shame from someone who is a stranger. Because family and close friends are the only connections that truly matter, what a stranger says to you can be completely disregarded. And because rule of law is perceived as unreliable, no one will be following up either. So there will always be multiple people speaking loudly on cell phones during a concert, etc. Interestingly, those who try and police this behavior are punished by the policed as they are often seen as do-gooders and maternal/paternalistic in behavior. Individuals seem not to mind that the collective suffers as a whole. These are extreme examples however it makes me think that there are, as much as cross-cultural differences, individual differences within cultures. Perhaps those unwilling to conform at the lecture to lecture-like behavior did not see the benefit of doing so for the group as a whole and some could have become irritated with being told what to do and as such, anti-social punishment may be part of the reason they persisted. On Tue, Mar 18, 2008 at 4:30 AM, David Malouf [EMAIL PROTECTED] wrote: thus is a tangent from Andrei's thread on Twitter @ SxSWi. why us the person in front if you more important than the person a million miles away? the assumption coming from a pre-digital culture is that the people with you ate more important than those away from you. I would like to suggest that in the digital cultural world that this distinction is blurted at beat or just outright arbitrary dependent on specific contextual queues. Personally I believe there is a balance we ate going to learn to strike, but to do that we have to put aside our presumptions and allow new and different things to happen. BTW, I am a lot less concerned about the example if people isn't media while a panel or speaker is going on, then I am about Andrei's example of people prioritizing their digital connections over those in front of them during 1-on-1 moments. But even then, I would allow for the possibility that someone can split their attention between the virtual physical. To take a Buxtonism I don't think we have reached G-d's Law in terms of our abilities to attribute meaning and value to our virtual relationships. - dave Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] virtual vs. physical social behavior
Personally, I agree and come from the same social norms of behavior as you do. But I guess my point was that not everyone does and isn't it interesting to think about what might be driving that! ;) Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] virtual vs. physical social behavior
Not at all - I LOVE the discussion!! And here's a good time to add that of the many lists I belong to, I can always count of this one to be very active and interesting! Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
