Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
also have a look at enterprise it usage, like the case at dresdner kleinwort. this investment bank is heavily using wiki technologies for their internal knowledge management: http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detail.jhtml?id=606074 (paid content unfortunately) regards milan -- milan guenther * interaction design ||| | | || | || | || +33 6 67 11 13 83 * www.guenther.cx Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
Hi everyone, Is it a bad thing that users are only given a set of tasks to perform? If their goals are to simply manage their money (as mine are when I go to a banks' internet banking site) then we might hinder our users by giving them an innovative and interactive experience. Outside internet banking, however, I do see the use for 2.0 ideas in banks. If nothing else, then blogging by the CEO! Tim On Mon, Oct 20, 2008 at 4:10 PM, Aadesh <[EMAIL PROTECTED]> wrote: > Thanks for the replies guys! > > All the online banking systems are more often then not mechanical in > terms of performing the tasks. > > A user is given a set of links that he/she can use to perform > tasks > > How can we make it more interactive and more humane and make it an > innovative and interactive experience for the user? > > > Thanks & Regards, > Aadesh > > > > . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Posted from the new ixda.org > http://www.ixda.org/discuss?post=34445 > > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > -- Kei te kōrero tiki au. Kei te kōrero tiki koe. Ka kōrero tiki tāua. Kōrero ai tiki tāua. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
Exactly Tim! Users go to bank to manage their money! How can we enhance this overall experience? Think about something like setting up your goals for say "I wan to travel to Paris". Estimate the travel cost and start saving your money to achieve that goal. You can also track your goals. This way, you are still managing money and also motivating the user to save! Any thoughts? Regards, Aadesh On Mon, Oct 20, 2008 at 11:31 PM, Tim Wright <[EMAIL PROTECTED]> wrote: > > Hi everyone, > > Is it a bad thing that users are only given a set of tasks to perform? If > their goals are to simply manage their money (as mine are when I go to a > banks' internet banking site) then we might hinder our users by giving them > an innovative and interactive experience. > > Outside internet banking, however, I do see the use for 2.0 ideas in banks. > If nothing else, then blogging by the CEO! > > Tim > > On Mon, Oct 20, 2008 at 4:10 PM, Aadesh <[EMAIL PROTECTED]> wrote: >> >> Thanks for the replies guys! >> >> All the online banking systems are more often then not mechanical in >> terms of performing the tasks. >> >> A user is given a set of links that he/she can use to perform >> tasks >> >> How can we make it more interactive and more humane and make it an >> innovative and interactive experience for the user? >> >> >> Thanks & Regards, >> Aadesh >> >> >> >> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . >> Posted from the new ixda.org >> http://www.ixda.org/discuss?post=34445 >> >> >> >> Welcome to the Interaction Design Association (IxDA)! >> To post to this list ... [EMAIL PROTECTED] >> Unsubscribe http://www.ixda.org/unsubscribe >> List Guidelines http://www.ixda.org/guidelines >> List Help .. http://www.ixda.org/help > > > > -- > Kei te kōrero tiki au. Kei te kōrero tiki koe. Ka kōrero tiki tāua. Kōrero > ai tiki tāua. > Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
Thanks for the replies guys! All the online banking systems are more often then not mechanical in terms of performing the tasks. A user is given a set of links that he/she can use to perform tasks How can we make it more interactive and more humane and make it an innovative and interactive experience for the user? Thanks & Regards, Aadesh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=34445 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
John, Fantastic blog recommendation. - david grubman On Fri, Oct 17, 2008 at 4:29 AM, John Gibbard <[EMAIL PROTECTED] > wrote: > Oh, and if you'd like 10 reasons as to why social media should align > with banking then read this chap's blog ... he works in the > Innovation dept. at Lloyds TSB in the UK: > http://clanglois.blogs.com/internet_banking/2008/09/banking-20-10-g.html > > > . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Posted from the new ixda.org > http://www.ixda.org/discuss?post=34445 > > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > -- david grubman [EMAIL PROTECTED] Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
Also check out Cake Financial. https://www.cakefinancial.com/ Dennis Burns http://dennisburns.com Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Web 2.0 for Banking and Insurance industry
Nowadays, everyone is moving towards implementing Web2.0. Banking and Insurance are the sectors who are yet to adopt Web 2.0 Would like to have a discussion on what are the new ways of interaction with customers for Banking and Insurance industry using Web 2.0 technologies? From the perspective of 2.0 = more interactive, I think Banking and Insurance should try to become usable in 1.0 before attempting 2.0. We all know 2.0 isn't intrinsically more usable than 1.0, so let's start by the beginning. From the perspective of 2.0 = social generated content, there's a lot to explore, but Banking and Insurance clearly have a long way to go before that becomes more relevant than basic services like accessing my account and banking movements without tremendous fuss with passwords. Best regards, Guillermo Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
Aadesh, While this is not strictly banking or Insurance, I think you would find CakeFinancial (https://www.cakefinancial.com/) to be a company in the personal finance space that embodies Web 2.0. They have a compelling online presence with a focus on community. Interesting company. - david grubman On Thu, Oct 16, 2008 at 3:04 PM, Truitt, Marc, ITS <[EMAIL PROTECTED]>wrote: > > Aadesh, > > When you talk "web 2.0" do you mean a more interactive experience for > the user? Or do you mean a more social experience for the user? > > Marc Truitt > > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > -- david grubman [EMAIL PROTECTED] Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
This is not directly tied to banking or insurance exactly but it is similar and is what people call web 2.0. I have been looking into investing more recently and with the state of things its not a terribly bad time if you think about it. The issue I was researching was social trading. Not in the sense of people that just sit online and trade all day, but learning from trends within community trading and how to gain insight from people that have been doing it successfully and for a longer period than myself. My search led me to only 2 businesses that I could find. www.tradeking.com and www.zecco.com Both have communities where you can share tips, you can share an overview of your portfolio without revealing your sensitive information. Both seem to have fairly interesting interfaces. The only main difference between the two I seemed to notice was the rating each company had from the Better Business Bureau. TradeKing being more highly rated. I'd like to get hear what you all have to think about the content and concepts of those two websites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=34445 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
Oh, and if you'd like 10 reasons as to why social media should align with banking then read this chap's blog ... he works in the Innovation dept. at Lloyds TSB in the UK: http://clanglois.blogs.com/internet_banking/2008/09/banking-20-10-g.html . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=34445 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
I can confidently assert that there are major financial institutions in the UK that are working very hard, and are very close to delivering much of what is being discussed above . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=34445 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
I agree with Lauren – there's so much that the financial industry could do if it allowed its customers to participate more and do something with their data. Examples: • Prosper: peer to peer banking. http://www.prosper.com/ • Widgets: pay bills more quickly using a widget tied to an account, and perform authorization at the end of the payment. Since 99% of what we do in an online bank is pay bills, this is better for the user, since s/he doesn't have to log in, navigate, etc. on the banks pages • Share your consumption data anonymously and, as a reward, see how everyone else is doing financially, both in terms of what they have right now, their balance over time (visualized well, of course) and their expected savings rate before retirement, etc. • Visualize the impact of higher interest rates on your personal finances and see where you need to cut back • It's easier to see where you need to cut back, of course, because you and other bank users have collectively tagged purchases and over time this is automated • For expense reports, life could be more pleasant as well. Since most receipts are time stamped there might be a way to record with voice or text what the purchase was for, so you can remember all the details later on. You could take a picture of it as well, and use this to organize your expense report later on. • Visually estimate the consequences of borrowing – how much, how soon, with what savings, etc. I firmly believe that most people don't have money problems, they have cash flow problems. If you could see when you'd have a problem with cash flow, you could shore up your finances in time, or avoid a purchase altogether • If these services were available on a mobile device, you could easily enter the cost of a potential purchase and see the cost of different financing options (credit, savings, mortgage, cash) and short-term/long-term impact on your finances • Transfer funds between individuals with your mobile device or via a web browser, without the 4% cut that PayPal takes. • Get access to credit ratings for individuals or companies, wherever you are. You input the dollar amount that they are to pay and they authorize your lookup; the service replies Accept/Check/Deny for that transaction. This way, you get the answer you need without snooping into their finances, they have control over who checks their credit rating and the service itself doesn't divulge sensitive data to third parties • Banks have to keep my data secure, but if I want to share it so that we could do a community study of how people with xyz attributes / work in Q industry / purchase/use X product/service manage their money. If we wanted to, we could monitor the economy far faster than any government unit could, because they have to wait for data to arrive months later, while we could see it in near real-time. By letting users manage their own data and making it easy to share/transform/re-use, we would enable a wide variety of services that are difficult to construct today. Even if we don't share our data, we could still benefit: by mapping out cash flow and earning potential on a graph, we could deal with our finances more intelligently. As I said before, I firmly believe that a lot of people have money problems because they're not able to "see" what's happening with their money, much less with their future earnings. Internet banking is convenient, but unintelligent. Much gain lies in making personal finance and banking more useful, more usable and more intelligent. - Fredrik Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
Aadesh, When you talk "web 2.0" do you mean a more interactive experience for the user? Or do you mean a more social experience for the user? Marc Truitt Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
I'd start with a look at www.mint.com and www.wesabe.com Architectures of participation, and folksonomies, to me, are 2 of the most compelling patterns of interaction for value-add over traditional eBanking services, and Mint and Wesabe are really capturing mindshare with their approach here. Steven -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aadesh Mistry Sent: Wednesday, October 15, 2008 6:08 AM To: [EMAIL PROTECTED] Subject: [IxDA Discuss] Web 2.0 for Banking and Insurance industry Hi, Nowadays, everyone is moving towards implementing Web2.0. Banking and Insurance are the sectors who are yet to adopt Web 2.0 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
I agree with Will, not sure how socially generated content can be used in a banking scenario. But if you're looking for the coolest banking webapp, go check out www.mint.com. Their setup process is fantastically easy, considering the monumental development task it must have been to integrate accounts from almost any banking institution. I'm impressed with their design overall, more so than any other banking site I've ever seen. On Thu, Oct 16, 2008 at 2:32 PM, William Brall <[EMAIL PROTECTED]> wrote: > What do you mean by web 2.0. Because real web 2.0 doesn't make sense > for banking unless you mean... like... shared accounts or > user-structured banking construction... > > Both of which are really bad ideas. > > Web n.0 is still too buzzy to be really useful. But the best > definition I can find for them are such: > > Web 1.0: Users can get content from a service. > > Web 2.0: Users can create content for a content provision service > (dating site, digg, flickr, youtube). > > Web 3.0: Users can create services using another service. Not yet > finalized, however there are some examples out there. iGoogle > widgets, and to a lesser extent, firefox add-ons. > > (projection)Web 4.0: Return to the terminal. Web as platform. > Distributed everything. Always-on ever-connected devices. > > (projection)Web 5.0: Brain-interface. Memory-recall search. "Ghost > in the shell" connectedness. > > > Using this definition, there isn't a place in banking or insurance > for web 2.0. Since banking is personal and 2.0 is about the > de-personalization of content. > > > Will > > > . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Posted from the new ixda.org > http://www.ixda.org/discuss?post=34445 > > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry
What do you mean by web 2.0. Because real web 2.0 doesn't make sense for banking unless you mean... like... shared accounts or user-structured banking construction... Both of which are really bad ideas. Web n.0 is still too buzzy to be really useful. But the best definition I can find for them are such: Web 1.0: Users can get content from a service. Web 2.0: Users can create content for a content provision service (dating site, digg, flickr, youtube). Web 3.0: Users can create services using another service. Not yet finalized, however there are some examples out there. iGoogle widgets, and to a lesser extent, firefox add-ons. (projection)Web 4.0: Return to the terminal. Web as platform. Distributed everything. Always-on ever-connected devices. (projection)Web 5.0: Brain-interface. Memory-recall search. "Ghost in the shell" connectedness. Using this definition, there isn't a place in banking or insurance for web 2.0. Since banking is personal and 2.0 is about the de-personalization of content. Will . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=34445 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Web 2.0 for Banking and Insurance industry
Hi, Nowadays, everyone is moving towards implementing Web2.0. Banking and Insurance are the sectors who are yet to adopt Web 2.0 Would like to have a discussion on what are the new ways of interaction with customers for Banking and Insurance industry using Web 2.0 technologies? Thanks & Regards, Aadesh Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
