Re: [Dorset] Problems with Email
Hi, Clive wrote: > > > I've never been clear who provides the email system which Clive is > > > using. If it's GoDaddy then, as I wrote to Peter yesterday, an Internet > > > search found > > > https://uk.godaddy.com/help/check-and-manage-my-mx-records-7590 which > > > suggests the two DNS MX RRs should be > > > > > > 0 smtp.secureserver.net > > > 10 mailstore1.secureserver.net > > > > > > This page gives IMAP and outgoing SMTP server configuration. > > > https://uk.godaddy.com/help/server-and-port-settings-for-workspace-email-6949 > > > > > today Tsohost have corrected the MX server. Tsohost email knowledge base at https://help.tsohost.com/knowledge-base/collection/12591 has an article on the DNS set up, https://help.tsohost.com/knowledge-base/article/12744, which suggests they are a GoDaddy re-seller since they use secureserver.net. Some DNS results, just to put a 2023-06-09 08:09:46 +0100 time-stamp on their values. $ dig +short cewland.uk. ns ns65.domaincontrol.com. ns66.domaincontrol.com. $ $ dig +short @ns65.domaincontrol.com. cewland.uk. mx 0 mail.cewland.uk. 0 sxb1plcpnl0004.prod.sxb1.secureserver.net. $ $ dig +short @ns66.domaincontrol.com. cewland.uk. mx 0 mail.cewland.uk. 0 sxb1plcpnl0004.prod.sxb1.secureserver.net. $ $ dig +short @8.8.8.8 cewland.uk. mx 0 mail.cewland.uk. 0 sxb1plcpnl0004.prod.sxb1.secureserver.net. $ $ dig +short @1.1.1.1 cewland.uk. mx 0 mail.cewland.uk. 0 sxb1plcpnl0004.prod.sxb1.secureserver.net. $ $ dig +short @1.1.1.1 cewland.uk. srv $ -- Cheers, Ralph. -- Next meeting: Online, Jitsi, Tuesday, 2023-07-04 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
That's very encouraging news Clive, thanks for the update. On Thu, 8 Jun 2023 at 14:39, CA Wills wrote: > Hi All on DLUG Meeting. > > Thanks to you it appears Hugh is correct and today Tsohost have > corrected the MX server. > At the moment my cinfo email is working but the others are not - yet. > Nead to check tomorrow that the changes to MX have filtered thro' the > system. > Replying to Peters email below which has just appeared as I was updating > the Thunderbird emails on the desktop, so hope this gets out. > Many thanks Hugh and others for your help. > > On 08/06/2023 13:05, Peter Merchant wrote: > > I printed it off, but never got it to Clive before the meeting. It's > > now being recycled through the printer. > > Peter > > On 08/06/2023 10:13, Ralph Corderoy wrote: > >> Hi Hugh, > >> > >>> 2. Clive's provider has not updated the MX record for his domain to > >>> point > >>> to the new server, so the mail still goes to the old server. > >> That tallies with my off-list email to Peter yesterday, CC'd Clive. > >> I was pointing out this list had suspended Clive's subscription because > >> of bounces. Each bounce was due to the MX host for the domain refusing > >> to accept the email because the LUG hadn't authenticated. In other > >> words, it was as if the MX record was misconfigured to be an SMTP > >> server that Clive should be using to send email rather than the incoming > >> SMTP server others should use to email Clive. > >> > >> As expected, the CC to Clive bounced. :-) > >> > >> I've never been clear who provides the email system which Clive is > >> using. If it's GoDaddy then, as I wrote to Peter yesterday, an Internet > >> search found > >> https://uk.godaddy.com/help/check-and-manage-my-mx-records-7590 which > >> suggests the two DNS MX RRs should be > >> > >> 0 smtp.secureserver.net > >> 10 mailstore1.secureserver.net > >> > >> This page gives IMAP and outgoing SMTP server configuration. > >> > https://uk.godaddy.com/help/server-and-port-settings-for-workspace-email-6949 > >> > >> > >> swaks(1) can be useful to give command-line SMTP email tests for someone > >> else to run and feedback the result. Similarly fetchmail(1) for POP3 or > >> IMAP. > >> > > > > > -- > Next meeting: Online, Jitsi, Tuesday, 2023-07-04 20:00 > Check to whom you are replying > Meetings, mailing list, IRC, ... http://dorset.lug.org.uk > New thread, don't hijack: mailto:dorset@mailman.lug.org.uk > -- Next meeting: Online, Jitsi, Tuesday, 2023-07-04 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
Hi All on DLUG Meeting. Thanks to you it appears Hugh is correct and today Tsohost have corrected the MX server. At the moment my cinfo email is working but the others are not - yet. Nead to check tomorrow that the changes to MX have filtered thro' the system. Replying to Peters email below which has just appeared as I was updating the Thunderbird emails on the desktop, so hope this gets out. Many thanks Hugh and others for your help. On 08/06/2023 13:05, Peter Merchant wrote: I printed it off, but never got it to Clive before the meeting. It's now being recycled through the printer. Peter On 08/06/2023 10:13, Ralph Corderoy wrote: Hi Hugh, 2. Clive's provider has not updated the MX record for his domain to point to the new server, so the mail still goes to the old server. That tallies with my off-list email to Peter yesterday, CC'd Clive. I was pointing out this list had suspended Clive's subscription because of bounces. Each bounce was due to the MX host for the domain refusing to accept the email because the LUG hadn't authenticated. In other words, it was as if the MX record was misconfigured to be an SMTP server that Clive should be using to send email rather than the incoming SMTP server others should use to email Clive. As expected, the CC to Clive bounced. :-) I've never been clear who provides the email system which Clive is using. If it's GoDaddy then, as I wrote to Peter yesterday, an Internet search found https://uk.godaddy.com/help/check-and-manage-my-mx-records-7590 which suggests the two DNS MX RRs should be 0 smtp.secureserver.net 10 mailstore1.secureserver.net This page gives IMAP and outgoing SMTP server configuration. https://uk.godaddy.com/help/server-and-port-settings-for-workspace-email-6949 swaks(1) can be useful to give command-line SMTP email tests for someone else to run and feedback the result. Similarly fetchmail(1) for POP3 or IMAP. -- Next meeting: Online, Jitsi, Tuesday, 2023-07-04 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
I printed it off, but never got it to Clive before the meeting. It's now being recycled through the printer. Peter On 08/06/2023 10:13, Ralph Corderoy wrote: Hi Hugh, 2. Clive's provider has not updated the MX record for his domain to point to the new server, so the mail still goes to the old server. That tallies with my off-list email to Peter yesterday, CC'd Clive. I was pointing out this list had suspended Clive's subscription because of bounces. Each bounce was due to the MX host for the domain refusing to accept the email because the LUG hadn't authenticated. In other words, it was as if the MX record was misconfigured to be an SMTP server that Clive should be using to send email rather than the incoming SMTP server others should use to email Clive. As expected, the CC to Clive bounced. :-) I've never been clear who provides the email system which Clive is using. If it's GoDaddy then, as I wrote to Peter yesterday, an Internet search found https://uk.godaddy.com/help/check-and-manage-my-mx-records-7590 which suggests the two DNS MX RRs should be 0 smtp.secureserver.net 10 mailstore1.secureserver.net This page gives IMAP and outgoing SMTP server configuration. https://uk.godaddy.com/help/server-and-port-settings-for-workspace-email-6949 swaks(1) can be useful to give command-line SMTP email tests for someone else to run and feedback the result. Similarly fetchmail(1) for POP3 or IMAP. -- Next meeting: Online, Jitsi, Tuesday, 2023-07-04 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
Hi Hugh, > 2. Clive's provider has not updated the MX record for his domain to point > to the new server, so the mail still goes to the old server. That tallies with my off-list email to Peter yesterday, CC'd Clive. I was pointing out this list had suspended Clive's subscription because of bounces. Each bounce was due to the MX host for the domain refusing to accept the email because the LUG hadn't authenticated. In other words, it was as if the MX record was misconfigured to be an SMTP server that Clive should be using to send email rather than the incoming SMTP server others should use to email Clive. As expected, the CC to Clive bounced. :-) I've never been clear who provides the email system which Clive is using. If it's GoDaddy then, as I wrote to Peter yesterday, an Internet search found https://uk.godaddy.com/help/check-and-manage-my-mx-records-7590 which suggests the two DNS MX RRs should be 0 smtp.secureserver.net 10 mailstore1.secureserver.net This page gives IMAP and outgoing SMTP server configuration. https://uk.godaddy.com/help/server-and-port-settings-for-workspace-email-6949 swaks(1) can be useful to give command-line SMTP email tests for someone else to run and feedback the result. Similarly fetchmail(1) for POP3 or IMAP. -- Cheers, Ralph. -- Next meeting: Online, Jitsi, Tuesday, 2023-07-04 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
An update for the list members, following a good remote troubleshooting session last night (which I apologise for taking up the whole meeting with), I think this is where things are with the Email issue. 1. Clive's domain and hosting provider have migrated his mail account to a new server, who's hostname escapes me. He can log into the webmail platform for this server with his credentials. 2. Clive's provider has not updated the MX record for his domain to point to the new server, so the mail still goes to the old server. 3. Clive's provider has turned off authentication on the webmail portal, and for imap access on this old server so Clive cannot view the new messages that are being received. So to reiterate that age old saying, in this case 'It's a DNS problem'... On Sun, 4 Jun 2023 at 15:12, Ralph Corderoy wrote: > Hi Peter, > > Terry wrote: > > > Clive is back from his travels, but thinks that due to his email > > > supplier having upgraded their servers, he cannot access his emails > > > from Thunderbird. I don't think he can get them via webmail either. > ... > > I don't think I've seen this, but his first port of call should be his > > provider. He used to be on Talk Talk > > I think he's paid a company to provide email services for his own domain > for quite a while. His domain's MX record points to a secureserver.net > domain name. > > https://uk.godaddy.com/help/server-and-port-settings-for-workspace-email-6949 > refers to that domain name so perhaps it's something to do with GoDaddy. > > It's unclear where the problem lies. I'd first look for a precise error > message from Thunderbird. If that yields nothing then examine > Thunderbird's configuration and then try to manually make the same > connections. For example, if the connection details were what's on the > above page then each of these can be tried in turn. > > openssl s_client -connectimap.secureserver.net:993 > openssl s_client -connect pop.secureserver.net:995 > openssl s_client -connect smtpout.secureserver.net:465 > > Each should connect and await a command. Entering ‘QUIT’ exits. > > And as Terry said, contact the supplier as they can probably see what's > going wrong in their log files. > > -- > Cheers, Ralph. > > -- > Next meeting: Online, Jitsi, Tuesday, 2023-06-06 20:00 > Check to whom you are replying > Meetings, mailing list, IRC, ... http://dorset.lug.org.uk > New thread, don't hijack: mailto:dorset@mailman.lug.org.uk > -- Next meeting: Online, Jitsi, Tuesday, 2023-07-04 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
Hi Peter, Terry wrote: > > Clive is back from his travels, but thinks that due to his email > > supplier having upgraded their servers, he cannot access his emails > > from Thunderbird. I don't think he can get them via webmail either. ... > I don't think I've seen this, but his first port of call should be his > provider. He used to be on Talk Talk I think he's paid a company to provide email services for his own domain for quite a while. His domain's MX record points to a secureserver.net domain name. https://uk.godaddy.com/help/server-and-port-settings-for-workspace-email-6949 refers to that domain name so perhaps it's something to do with GoDaddy. It's unclear where the problem lies. I'd first look for a precise error message from Thunderbird. If that yields nothing then examine Thunderbird's configuration and then try to manually make the same connections. For example, if the connection details were what's on the above page then each of these can be tried in turn. openssl s_client -connectimap.secureserver.net:993 openssl s_client -connect pop.secureserver.net:995 openssl s_client -connect smtpout.secureserver.net:465 Each should connect and await a command. Entering ‘QUIT’ exits. And as Terry said, contact the supplier as they can probably see what's going wrong in their log files. -- Cheers, Ralph. -- Next meeting: Online, Jitsi, Tuesday, 2023-06-06 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with email
On 04/06/2023 13:00, dorset-requ...@mailman.lug.org.uk wrote: Send dorset mailing list submissions to dorset@mailman.lug.org.uk To subscribe or unsubscribe via the World Wide Web, visit https://mailman.lug.org.uk/mailman/listinfo/dorset or, via email, send a message with subject or body 'help' to dorset-requ...@mailman.lug.org.uk You can reach the person managing the list at dorset-ow...@mailman.lug.org.uk When replying, please edit your Subject line so it is more specific than "Re: Contents of dorset digest..." Today's Topics: 1. Problems with Email (Peter Merchant) 2. Re: Problems with Email (Terry Coles) -- Message: 1 Date: Sun, 4 Jun 2023 12:44:48 +0100 From: Peter Merchant To: DLug Subject: [Dorset] Problems with Email Message-ID: Content-Type: text/plain; charset=UTF-8; format=flowed Clive is back from his travels, but thinks that due to his email supplier having upgraded their servers, he cannot access his emails from Thunderbird.? I don't think he can get them via webmail either. Has anyone heard of this problem or can suggest a solution, short of deleting his account and starting again? Thanks, Peter -- Message: 2 Date: Sun, 4 Jun 2023 12:50:14 +0100 From: Terry Coles To: dorset@mailman.lug.org.uk Subject: Re: [Dorset] Problems with Email Message-ID: Content-Type: text/plain; charset=UTF-8; format=flowed On 04/06/2023 12:44, Peter Merchant wrote: Clive is back from his travels, but thinks that due to his email supplier having upgraded their servers, he cannot access his emails from Thunderbird.? I don't think he can get them via webmail either. Has anyone heard of this problem or can suggest a solution, short of deleting his account and starting again? I don't think I've seen this, but his first port of call should be his provider.? He used to be on Talk Talk, I believe, and as I recall not noted for reliability. If he's on 1and1/Ionos, they recently imposed stricter security protocol. I can give references if required. Graeme -- Next meeting: Online, Jitsi, Tuesday, 2023-06-06 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
Probably related to an oauth2 protocol requirement. I had the same when using thunderbird to access gmail over imap. I don’t bother now, just use the webmail interface and my phone… On Sun, 4 Jun 2023 at 12:50, Terry Coles wrote: > On 04/06/2023 12:44, Peter Merchant wrote: > > Clive is back from his travels, but thinks that due to his email > > supplier having upgraded their servers, he cannot access his emails > > from Thunderbird. I don't think he can get them via webmail either. > > Has anyone heard of this problem or can suggest a solution, short of > > deleting his account and starting again? > I don't think I've seen this, but his first port of call should be his > provider. He used to be on Talk Talk, I believe, and as I recall not > noted for reliability. > > -- > Terry Coles > > > -- > Next meeting: Online, Jitsi, Tuesday, 2023-06-06 20:00 > Check to whom you are replying > Meetings, mailing list, IRC, ... http://dorset.lug.org.uk > New thread, don't hijack: mailto:dorset@mailman.lug.org.uk > -- Sent from my iPhone -- Next meeting: Online, Jitsi, Tuesday, 2023-06-06 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
Re: [Dorset] Problems with Email
On 04/06/2023 12:44, Peter Merchant wrote: Clive is back from his travels, but thinks that due to his email supplier having upgraded their servers, he cannot access his emails from Thunderbird. I don't think he can get them via webmail either. Has anyone heard of this problem or can suggest a solution, short of deleting his account and starting again? I don't think I've seen this, but his first port of call should be his provider. He used to be on Talk Talk, I believe, and as I recall not noted for reliability. -- Terry Coles -- Next meeting: Online, Jitsi, Tuesday, 2023-06-06 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
[Dorset] Problems with Email
Clive is back from his travels, but thinks that due to his email supplier having upgraded their servers, he cannot access his emails from Thunderbird. I don't think he can get them via webmail either. Has anyone heard of this problem or can suggest a solution, short of deleting his account and starting again? Thanks, Peter -- Next meeting: Online, Jitsi, Tuesday, 2023-06-06 20:00 Check to whom you are replying Meetings, mailing list, IRC, ... http://dorset.lug.org.uk New thread, don't hijack: mailto:dorset@mailman.lug.org.uk
