[e-gold-list] Re: Charge back problem
Dear Sirs, Let's discuss please charge back problem for online businesses that accept directly or indirectly (PayPal, Click bank etc) credit cards. Is there any reasonable way (exept accepting e-currencies ) to fight with bad customers who bought your online product using credit card and ask money back through their bank? May be there is some rules like for a example customer can ask charge back not later then within 7 days after purchasing or you can expect charge back from any customer any time? Hi, I have been selling software on the net for over two years and I have to say chargebacks have not been a problem so far. There have been less than 1% chargebacks for me. I use the service at Digibuy.com For me the trick is to overdeliver on what you promise in your webpages. I give my clients a little more than what they expect to get after reading my site. If people feel good about you they are much less likely to do a charge back.. I see all this websites and 8 page letters with a great sales pitch offering almost irresistable things, but when people order and get their package in the mail they are dissapointed and do a chargeback. I don't use all this american style hype telling how great this software is and how you won't need any other package, and chargebacks are not much of a problem. While things are probably different according to what you are selling, basically this principle applies for any type business. You can seduce more people into ordering your stuff by putting up a 'fantastic', 'great' sales letter offering many 'free' bonuses. But if people are dissappointed with what you deliver, which is more likely if they have inflated expectations, chargebacks will be high.. Danny http://two-cents-worth.com/?102468EG --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
[e-gold-list] Re: Charge back problem
A charge back on software sales may not be a big problem since the profit margin is almost 100%. So 1% charge back will not change the big picture. But the exchnage provider who has a small profit margin of a few percents cannot afford even 0.1% chargeback. And I certainly agree with Craig when he says that digital gold is much more appealing to thieves then software is. Claude Cormier Ormetal Inc. http://www.goldcurrencies.ca http://www.ormetal.com = Claude Cormier Public Key http://www.ormetal.com/keys/ClaudeCormier.asc = --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
[e-gold-list] Re: Charge back problem
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Subject: Charge back problem
From: [EMAIL PROTECTED]
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Let's discuss please charge back problem for online businesses that
accept directly or indirectly (PayPal, Click bank etc) credit cards.
Is there any reasonable way (exept accepting e-currencies ) to fight
with bad customers who bought your online product using credit card
and ask money back through their bank?
May be there is some rules like for a example customer can ask charge
back not later then within 7 days after purchasing or you can expect
charge back from any customer any time?
There is very little you can do.
You may want to take a look at the article here:
http://www.gold-age.net/ldf/ThemeStreamArticle-01-2001.html
If you are an online business /or your business falls into certain
catagories the credit card industry does not give a damn (they either
screw the customer or they screw the merchant so they usually get their
money either way); plus if you are using 3rd party intermediaries
(instead of a direct merchant account), you have other issues to contend
with as well.
Sometimes it can be worthwhile to chase things down, but if you are
having a large chargeback problem you need to re-evaluate the way you
process orders or perhaps reconsider accepting the plactic crap altogether.
If you have U.S. banking arrangement and you wish to accept credit cards
you might want to consider ProPay
https://epay.propay.com/cgi/appProcess1.exe/signup?QnTMJOYwhJibfsRS%20
. . . even though they are a 3rd party intermediary , they function
almost just like a direct merchant account.
They are nice for the small-time operator just getting started, and can
ben easily scaled up as your business grows.
One thing that is nice about ProPay is that you have the option to
gather all the credit card info yourself and do your own prescreening
fraud control -- be extra paranoid when processing credit card info. . .
. treat every credit card order (from new customers) as if it were
coming from a known criminal.
You may also want to look into EZCmoney as a way to accept payments
online. They don't do credit cards, but they make a great processor of
checks, MO's, wires, etc. and they guarrantee the funds that they pay to
you for your orders processed through them (checks can be just as
problematic as credit cards and it's nice to have a filtering service
between you and the bank that guarrantees payment, even if it turns out
later that they were cheated by they cheque writer).
A U.K. option for debit cards is NoChex.com (they will be expanding to
the U.S. in the near future . . . so they say), though there is still
the issue of potential chargebacks.
What it boils down to is that Credit Cards suck as a means of payment
for many merchants. Even if the merchant is bringing in lots of good
business via credit card payments, many merchants find that the extra
hassles and hidden costs of the current cc payment system often
outweigh the benefits. (to be fair, some merchants don't have to give a
second thought to cc-fraud -- like a little flower shop lady I know; she
has not had a single bad cc order in 18 years -- though she has to
haggle agressively every few years {despite her 0% fraud problem} with
her merchant processor to keep her costs down).
The opposite of this is of course e-gold, GoldMoney, and EZCmoney which
are awesome! With e-gold, GoldMoney EZCmoney you have NO CHARGEBACKS,
NO HASSELS, NO PROBLEMS!
PECB
http://two-cents-worth.com/?pecb
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viruses.
[e-gold-list] Re: Charge back problem
Hi, I have been selling software on the net for over two years and I have to say chargebacks have not been a problem so far Danny, the problem is when you're selling *GOLD*, ie ACTUAL MONEY! for credit cards. Let's say you started selling actuall US Dollars, over the internet, for credit cards! Example, I go to your web site, you charge my card $22.75, and you mail me an actual USD twenty dollar bill to my address! You give that a try, and see if you have any charge-back problems :) JP! --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
[e-gold-list] Re: charge back problem
Apologies if this has already been answered, as I get a daily digest I may be a few messages behind. There is no way for a merchant to avoid chargebacks if a sale is done over the internet. The credit card companies simply don't work that way. The only way for a merchant to have protection (as when a physically stolen card is used in a real world store) is by having the supposed customer's signature and a swipe impression of the card. All a credit card customer needs to do is dispute a charge, and it will be reversed. As there is no real way of disputing it (short of somehow getting the card holder to own-up to the charges) there is no way for the merchant to reverse the claims. If you can find some way around this there are literally tens of thousands of merchants who have been burned through online and telephone sales and would like details. New Books at Discount Prices --- Send the right message --- + Today freemail + Get your free, private email address at http://www.today.com.au --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
