Re: [Framers] New Adobe Profiles - Business, Personal

[Stefan Gentz]

Hi framers,

I would like to get a better understanding why some of you feel this way and 
what we as Adobe can do to become better. Please feel invited to reach out to 
me directly at ge...@adobe.com<mailto:ge...@adobe.com> and I’m happy to have a 
chat with you on a 1:1 basis.

For any issues you might facing with FrameMaker, please also feel invited to 
reach out directly to the Adobe Technical Communication Support team which is 
specialized on FrameMaker and RoboHelp. They be reached at 
tcs...@adobe.com<mailto:tcs...@adobe.com> 24/7/365 and usually reply within a 
few hours even if a customer does not have a support contract. Please feel free 
to reach out to them at any time and copy me on CC: 
ge...@adobe.com<mailto:ge...@adobe.com>.


[Portrait photo of Stefan Gentz]
Regards,
Stefan Gentz
Senior Worldwide Evangelist, Technical Communication

[Adobe]<http://www.adobe.com/>  [Adobe Experience Manager Icon] 
<https://www.adobe.com/products/xml-documentation-for-experience-manager.html>  
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From: Framers  on behalf 
of A Craig 
Date: Friday, 24. September 2021 at 20:44
To: An email list for people using Adobe FrameMaker, software. 

Subject: Re: [Framers] New Adobe Profiles - Business, Personal

That's not been my recent experience.

I'm with Steve. In my opinion and experience, Adobe treats us like we're all an 
ugly, necessary evil.

Alison


From: "Robert Lauriston" 
To: "An email list for people using Adobe FrameMaker, software." 

Sent: Friday, 24 September, 2021 11:36:32
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

Adobe treats its Creative Cloud customers (InDesign / Photoshop /
Illustrator / Type / etc.) much better than its TCS (FrameMaker /
RoboHelp) / Captivate) customers.

On Fri, Sep 24, 2021 at 7:19 AM Steve Rickaby  wrote:

> ... Sometimes I think Adobe hates its customers ...
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A n

Re: [Framers] Fwd: Adobe Tech Comm Tools License Keys for Partners

[Stefan Gentz]

Hi,

Adobe never asks partners to register any license that they have bought 
themselves with the Adobe Partner Program.

However, if you buy a licenses, Adobe might ask you to register the license wit 
Adobe. But that is in no way related with the Adobe Technical Communication 
Partner Program.

In case anything should still be unclear, please feel invited to send me an 
email directly to gentz (at) adobe.com

Regards,
Stefan Gentz
Adobe Senior Worldwide Evangelist, Technical Communication
  

-Original Message-
From: Framers  On Behalf 
Of tammyvb
Sent: Thursday, November 21, 2019 17:43
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Fwd: Adobe Tech Comm Tools License Keys for Partners

I received no license partner keys, but I had to register my own keys with them 
as a partner, so that is why I am questioning this. Thanks!Sent from Samsung 
Galaxy smartphone.
 Original message From: 4XScripts  
Date: 11/21/19  9:35 AM  (GMT-07:00) To: framers@lists.frameusers.com Subject: 
Re: [Framers] Fwd: Adobe Tech Comm Tools License Keys for Partners Hi 
Tammy,there's no "WTF"  in my opinion.Please have a look at the subject!:*Adobe 
Tech Comm Tools License Keys for Partners *It seems, that you are an Adobe 
Partner. And Adobe spreads their FREE partner licenses this way.I'm a partner, 
too, so I received this email also.But there's absolutely no need to spread 
this email adress!Be careful not only with your data, but also with the data of 
others.Am 21.11.2019 um 17:17 schrieb tammyvb:> So, did anybody else receive 
this email below from Adobe? WTF? It is just not limited to 2017 and greater 
products. There is a section for 2015 and older. I have FM12 and Acrobat Pro 
XI. I thought these were perpetual licenses. Once purchased, that was it. Just 
how wrong this can go with Adobe is anyone's guess. Does anybody have any 
insight into this?Sent from Samsung Galaxy smartphone.>  Original 
message From: Sirsendu Sarkar  Date: 11/21/19  8:22 
AM  (GMT-07:00) To: tamm...@spectrumwritingllc.com Subject: Adobe Tech Comm 
Tools License Keys for Partners>> Hi Tammy,>> Hope you are doing well!>> This 
is to notify you that the serial keys of Adobe Tech Comm products which were 
previously shared with you, will get> expired on 29th November 2019.> If you 
require fresh license keys with extended expiry date, please raise a request by 
submitting the following form:> Adobe>   Tech Comm Partner License Agreement 
form> Once the same is duly filled and signed, I will share the fresh serial 
keys with you.>> On a different note, hope you had a chance to glance through 
our revamped> Adobe Tech Comm Partner Portal.>   Please update your company 
profile by adding rich texts, additional information about your company and 
services around Adobe Tech Comm products.> Please reach out to me or> 
techc...@adobe.com for any further>   clarifications.>> Best regards,>> 
Sirsendu Sarkar>> Product Marketing Manager, Adobe Technical Communication 
Products>>    >> Connect with us:>>   Facebook |  Twitter |  LinkedIn | 
 YouTube |  Blog |  User>   Forum>>>> 
___>> This message is from the 
Framers mailing list>> Send messages to framers@lists.frameusers.com> Visit the 
list's homepage at  http://www.frameusers.com> Archives located at 
http://www.mail-archive.com/framers%40lists.frameusers.com/> Subscribe and 
unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com> 
Send administrative questions to listad...@frameusers.com-- Klaus 
Göbel(development)__4XScripts - Ute 
MitschkeMünchenerstraße 35A82362 WeilheimTel.: +49 881 12233116+49 
173 9439973Mail: 
development@4XScripts.comhttps://4XScripts.com___This
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Re: [Framers] Fwd: Adobe Tech Comm Tools License Keys for Partners

[Stefan Gentz]

Hi everyone,

The email from my colleague Sirsendu was sent to you because you are listed on 
the Adobe Tech Comm Partner Portal.
In the past you have received a free license from Adobe. Free partner licenses 
always run for one year and at the end of the year we offer our partners to 
extend the license for another year for free.

This is in no way related to any licenses you have bought yourself.

Regards,
Stefan Gentz
Senior Worldwide Evangelist, Technical Communication
 

-Original Message-
From: Framers  On Behalf 
Of tammyvb
Sent: Thursday, November 21, 2019 17:17
To: Framers 
Subject: [Framers] Fwd: Adobe Tech Comm Tools License Keys for Partners

So, did anybody else receive this email below from Adobe? WTF? It is just not 
limited to 2017 and greater products. There is a section for 2015 and older. I 
have FM12 and Acrobat Pro XI. I thought these were perpetual licenses. Once 
purchased, that was it. Just how wrong this can go with Adobe is anyone's 
guess. Does anybody have any insight into this?Sent from Samsung Galaxy 
smartphone.


 Original message 

From: Sirsendu Sarkar 
Date: 11/21/19  8:22 AM  (GMT-07:00)
To: tamm...@spectrumwritingllc.com
Subject: Adobe Tech Comm Tools License Keys for Partners 

Hi Tammy,

Hope you are doing well!

This is to notify you that the serial keys of Adobe Tech Comm products which 
were previously shared with you, will get expired on 29th November 2019. 
If you require fresh license keys with extended expiry date, please raise a 
request by submitting the following form:
Adobe
 Tech Comm Partner License Agreement form Once the same is duly filled and 
signed, I will share the fresh serial keys with you.

On a different note, hope you had a chance to glance through our revamped Adobe 
Tech Comm Partner Portal.
 Please update your company profile by adding rich texts, additional 
information about your company and services around Adobe Tech Comm products.
Please reach out to me or
techc...@adobe.com for any further
 clarifications. 

Best regards,

Sirsendu Sarkar

Product Marketing Manager, Adobe Technical Communication Products

  

Connect with us:

 Facebook |  Twitter |  LinkedIn |  YouTube |  Blog |  User  Forum  
   



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Re: [Framers] OT: (Kinda') Spam to Adobe Partners

[Stefan Gentz]

Hi Carol,

I did not, in any way, want to rap on Tammy's knuckles, and I'm ashamed that 
one could read this out my mail.

Also, I'm very sad to hear that you have decided to be no longer an Adobe 
Partner. However, we fully respect your decision, and I have initiated the 
process to remove your profile and all associated data with it (I don't have 
the "rights" to do that). Once this process is through, I will update you 
off-list.

Regards,
Stefan Gentz
Senior Worldwide Evangelist, Technical Communication
   

-Original Message-
From: Framers  On Behalf 
Of Carol J. Elkins
Sent: Thursday, August 22, 2019 19:20
To: framers@lists.frameusers.com
Subject: Re: [Framers] OT: (Kinda') Spam to Adobe Partners

Stephan, I would like to ask you to remove my entry entirely. 
Although this list isn't the appropriate place to ask this, for some reason, 
I've taken offense at your replies to this thread. I know you didn't mean them 
as such, but when I read your reply to Tammy, I felt like you were rapping her 
knuckles. I have never gained a client from my listing on Adobe's site. I 
always want to minimize spam (which I always filter out before downloading), 
and because I get over 300 spam emails a day, every one I can eliminate will 
help).

So thank you for your help.

Carol Elkins
A Written Word LLC

At 11:09 AM 8/22/2019, Stefan Gentz wrote:
>I have removed your address from your profile for now, and it only 
>shows "United Kingdom" now.
>Let me know if you would like to get anything else changed.

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Re: [Framers] OT: (Kinda') Spam to Adobe Partners

[Stefan Gentz]

Hi Ian,

Your address is shown because you have entered it like that in the "Company 
Adress field" which is clearly marked as such.
That is not a "serious breach of confidence." It's just that you have 
registered it like that in your profile.

I have removed your address from your profile for now, and it only shows 
"United Kingdom" now.
Let me know if you would like to get anything else changed.

Regards,
Stefan Gentz
Senior Worldwide Evangelist, Technical Communication


-Original Message-
From: Framers  On Behalf 
Of ian.proudf...@itp-x.co.uk
Sent: Thursday, August 22, 2019 11:19
To: 'An email list for people using Adobe FrameMaker software.' 

Subject: Re: [Framers] OT: (Kinda') Spam to Adobe Partners

I too have been receiving these annoying spam emails. I just deal with them as 
I would with any other spam. I am more concerned however that my personal home 
address is now shown on my page in the partner's portal. I never give out that 
full information, so this is a serious breach of confidence.
Plus the link to my own profile seems to have been broken so I can't fix that 
myself. This is just a rant here, I have sent an urgent email to Adobe tech 
comm...

Ian Proudfoot


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Re: [Framers] OT: (Kinda') Spam to Adobe Partners

[Stefan Gentz]

Hi Tammy, Carol et al,

I get such emails practically every day as well and other people in my team, 
too. The thing is, once you have published your email somewhere on the web, you 
will automatically end up at some point on the lists of such criminals. There 
is hardly anything one can do except for keeping your email address secret. 

If those guys got your contact data from your profile on the Adobe Technical 
Communication Partner Portal (https://partners.adobetechcomm.com/)  – might be, 
might be not. Or maybe from LinkedIn. Or maybe just from your own homepage: 
https://spectrumwritingllc.com/wordpress/partners/ where you mention your 
Partnership with Adobe, or 
https://spectrumwritingllc.com/wordpress/spectrum-writing/contact/ where you 
expose your email and phone number.

I do not see why or how Adobe should or could "patrol" the communication 
between two third parties. That would be illegal anyway.

Regarding the partner portal: We are currently revamping it (while I'm 
writing). As part of the revamp we thought a lot about how we can, on the one 
hand, protect the privacy of our partners, and on the other hand, make the 
communication between people who are interested in your services or products 
and you as our partner as easy as possible. One result of these discussions is 
that we introduce a contact form so that potential customers can write to you 
as a partner through that form. This will eliminate the need for you to expose 
your email address. However, a "bad guy" can of course also spam you with such 
a form (while we will further improve this to make it as hard as possible for 
them.

> 1. Adobe had to ask you to be a partner before you get added to/have access 
> to the list.
Everyone can "apply" to become a partner. There is an open application form for 
this on the partner portal. If we receive an application, we do an intensive 
background check first to pre-validate the applicant and then go into a 
one-on-one conversation with the applicant. (Exception: We know the person 
already personally for a longer time and asked the person to apply). Only if 
that went through, the company or individual will be approved as a partner.

> 2. Adobe monitored the list and didn't allow anyone to sign up unless they 
> could be verified.
That is correct. See my comment above. No one on the partner portal is 
"unknown" to us, and there are no "fake profiles."


Regards,
Stefan Gentz
Senior Worldwide Evangelist, Technical Communication

Adobe DITAWORLD 2019 | October 9–11
Register now for free at www.dita-world.com
 

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Re: [Framers] A few questions about FrameMaker 2019

[Stefan Gentz]

Hi Pat,

maybe you find these blog posts helpful:

https://blogs.adobe.com/techcomm/2018/08/framemaker-2019-release.html
https://blogs.adobe.com/techcomm/2018/10/framemaker-2019-update-1.html
https://blogs.adobe.com/techcomm/2018/12/framemaker-2019-update-2.html

Regarding your specific questions:

*   Add/delete workspace menus: Can you actually delete (or hide) menus or is 
this just the custom workspace function from 2017? Is there anything 
new/notable about it?

The functionality is the same as in FM 2017.
Like in previous releases, you can modify the menus by editing the cfg files in 
the user profile folder. But that's a little bit advanced stuff and needs to be 
handled carefully . You can find the cfg files in the user profile folder: 
%appdata%\Adobe\FrameMaker\15\WorkSpaces


*   Enhanced mini-TOC: How is it enhanced?

There are no changes regarding this. Is there anything specific that you would 
like to see enhanced?


*   Resize pods: 2017 lets me resize pods now. What's new here?

A few more pods and dialogs have been made resizable in 2019 release.


*   Smart filters in pods: What is this?

It's a small text box in pods like the paragraph catalog, where you can type in 
and then the list of entries gets filtered accordingly. E.g. in the paragraph 
designer, you might type in "h" or and it will filter the list to paragraph 
styles that have an "h" in the style name (like "Heading1," "Heading2,"  or 
"Hazard Statement"). The functionality was implemented for paragraph, character 
and table styles, and the Elements pod.
It's especially nice, when you have a lot of styles in your style catalog. In 
the first blog post mentioned above, you can find a small video showing this.


  *   From the Update 1 information, it appears the PDF generation function has 
been fixed and the app now scales across monitors. Have you found this to be 
true?
For me yes. Would be interesting to get feedback from other users as well :-)

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  

-Original Message-
From: Framers  On Behalf 
Of Pat Christenson
Sent: Thursday, December 6, 2018 22:26
To: An email list for people using Adobe FrameMaker software. 

Subject: [Framers] A few questions about FrameMaker 2019

Hi -

I'm doing some research on the "new" and "improved" features in FM 2019. We 
haven't purchased or downloaded a trial so I'm limited to the information I 
find online. Adobe lists features that I can't find any information on (at 
least, not using the terminology in their announcements) in the 2019 Help or 
User Guide, so I hope someone in the group can clarify these.


  *   Add/delete workspace menus: Can you actually delete (or hide) menus or is 
this just the custom workspace function from 2017? Is there anything 
new/notable about it?
  *   Enhanced mini-TOC: How is it enhanced?
  *   Resize pods: 2017 lets me resize pods now. What's new here?
  *   Smart filters in pods: What is this?
  *   From the Update 1 information, it appears the PDF generation function has 
been fixed and the app now scales across monitors. Have you found this to be 
true?

Thanks.


Pat Christenson
Senior Technical Writer, Client Education Morningstar, Inc.
pat.christen...@morningstar.com<mailto:pat.christen...@morningstar.com>

Explore complimentary learning 
opportunities<http://corporate1.morningstar.com/Morningstar-Direct-Training/>


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Re: [Framers] Find/Change history

[Stefan Gentz]

Yes, there is:

For FM 2017 and higher, the Find/Change history is strored in the user's 
maker.ini, which you can find here:

C:\Users\\AppData\Roaming\Adobe\FrameMaker\\maker.ini

In the [Preferences] section you can find the "FindStrings" and the 
"ChangeStrings" history:

FindStrings=HISTORY,FindString1, FindString2,etc.
ChangeStrings=HISTORY,ReplaceString1, ReplaceString2,etc.

You can change it to this to delete the history:

FindStrings=HISTORY,
ChangeStrings=HISTORY,
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  

-Original Message-
From: Framers  On Behalf 
Of Doug
Sent: Tuesday, December 4, 2018 14:51
To: Framers 
Subject: [Framers] Find/Change history

I'm using the Find/Change dialog to search for markers.  I select Marker - Of 
Type: and then click the down arrow at the end of the blank field below that.  
I'm presented with a history of my searches.

Is there a way to clear this history?

Thanks!

Doug
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Re: [Framers] Upgrade to FM-15 aka 219

[Stefan Gentz]

Hi,

Here is the link to the buying guide:
https://www.adobe.com/products/framemaker/buying-guide.html

There is a banner in the middle of the page which says:
"To upgrade from Adobe FrameMaker (2015 release) or older, call 
+1-866-647-1213."
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers  On Behalf 
Of Lin Sims
Sent: Wednesday, August 22, 2018 17:33
To: kl...@daube.ch; Frame Users 
Subject: Re: [Framers] Upgrade to FM-15 aka 219

Klaus:

There's no option to purchase an upgrade from anything other than FrameMaker 
2017 in the store. I don't know if that means there's no option at all or it 
just isn't available in the store and you'll have to ask them.

Upgrading from Frame 2017 to 2019 is $399 (if you're upgrading the license, not 
a subscription).
Upgrading from TCS 2017 to 2019 is $699 (same caveat).

On Wed, Aug 22, 2018 at 11:20 AM Lin Sims  wrote:

> All the Adobe site says is to call for older versions.
>
> But then, it says the same thing for the Adobe Technical 
> Communications Suite even if you have the most recent version, which I 
> find plenty annoying.
>
> On Wed, Aug 22, 2018 at 11:10 AM Klaus Daube  wrote:
>
>> Today FM-15 was launched.
>> Does anybody know what are the conditions for an upgrade license?
>>
>> My last full license ? is for FM13:
>> Adobe Sofware License Certificate (FrameMaker 2015 13.0 WIN AOO 
>> License IE
>> (65261793)) - Received 2015-08-26 from Sonia Madan Mukhi < 
>> smada...@adobe.com> It was not possible to  serve me via the LWS. So 
>> this licese does not show up there - but also not in my Adobe-ID.
>>
>> Klaus
>> ~~
>> Klaus Daube Phone:  +41-44-381 37 77
>> Schäracher 11   Mail:   kl...@daube.ch
>> CH-8053 Zürich  Web:www.daube.ch
>>
>>
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[Framers] Update on printing issue with Windows 10 1803 Build

[Stefan Gentz]

Hi All

Just to update you on Windows 10 (1803 build) issue which impacted File -> 
Print and File -> Save as PDF options with FrameMaker (Versions 12, 2015, and 
2017).

We have been working closely with the Microsoft team on this issue, and 
recently an insider Windows 10 build was released:
https://blogs.windows.com/windowsexperience/2018/06/06/announcing-windows-10-insider-preview-build-17686/

We have started testing out the issue that was reported on this insider build 
and the initial testing indicates that this issue has been resolved. We are 
still in the process of further verification and confirming that the issue has 
been resolved back to Microsoft team.

For those of you who have access to Windows 10 Insider preview builds (or would 
like to get enrolled in the beta program for Windows) , please visit 
https://insider.windows.com/en-us/ and try the new preview build. Once 
installed, if you check you Windows version it should show screenshot as below 
("Version 1803 (OS Build 17686.10003"):

[cid:image001.png@01D403C1.E480E150]



Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
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Re: [Framers] Location of ditamap TOC template

[Stefan Gentz]

Hi Rick,

> When I save a ditamap as a FrameMaker book with components,
> I get a TOC generated. Where is this TOC template stored?

The default templates are located here:
%ProgramFiles(x86)%\Adobe\Adobe FrameMaker 
2017\Structure\xml\DITA\outputTemplates

You can copy these files to a different folder of your choice and modify them 
there.

Then open the ditafm-output.ini and customize it:

%AppData%\Adobe\FrameMaker\14\ditafm-output.ini

Set the new root folder for your templates by modifying this path:

[General Options]
TemplateDir=$STRUCTDIR\xml\DITA\outputTemplates

You can also use different file names if you want. Just change this entry 
accordingly:

[BookWithFM-TOC]
Template=TOCTpl.fm

If you want, you can do the same for other templates. You can also configure 
many more settings in the ditafm-output.ini.

The documentation for the flags in the ditafm-output.ini can be found here:
https://help.adobe.com/en_US/framemaker/2017/ini/index.html#t=book%2Ffrm_ditafmoutput_dt%2Fditafm-output_ini_sections_and_flags-.htm

Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
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Re: [Framers] Framers Digest, Vol 142, Issue 17

[Stefan Gentz]

Yes, I guess my hunch was right. That looks pretty much like a bold fauxing 
which is hard to fix. Feel free to send me the file as a zipped MIF and I will 
be happy to look at it and provide a fix.

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
Connect with us:
 Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS User Forum
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Catherine Forrest
Sent: Monday, January 29, 2018 23:55
To: framers@lists.frameusers.com
Subject: Re: [Framers] Framers Digest, Vol 142, Issue 17

Stefan, SymbolBolded is reported as missing even though the docs have no bolded 
symbols. The Symbol character tag with no weight is applied.
SymbolBolded is not in the Fonts pod. I've searched for it with no luck. It's 
not on the body, reference, or master pages. I've even looked at one of the MIF 
files and didn't see Symbol Bolded anywhere.
 

On Saturday, January 27, 2018 3:03 PM, 
"framers-requ...@lists.frameusers.com" <framers-requ...@lists.frameusers.com> 
wrote:
 

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so it is more specific than "Re: Contents of Framers digest..."

Today's Topics:

  1. Re:  Getting rid of missing fonts (Stefan Gentz)
  2. Re:  Simplified Chinese and Latin Quotation Marks (Stefan Gentz)


--

Message: 1
Date: Sat, 27 Jan 2018 19:18:04 +
From: Stefan Gentz <ge...@adobe.com>
To: An email list for people using Adobe FrameMaker software.
    <framers@lists.frameusers.com>
Cc: Catherine Forrest <catherine.forr...@ymail.com>
Subject: Re: [Framers] Getting rid of missing fonts
Message-ID:
    
<by2pr02mb19583e8d10b9558bcfa27e5dba...@by2pr02mb1958.namprd02.prod.outlook.com>
    
Content-Type: text/plain; charset="utf-8"

Which font (exactly) was reported as missing before you tried to get rid of it 
by turning off "Remember missing font names"? And which font (exactly) is 
reported as missing now?
I'm asking, because FM replaces fonts by a standard mappings (see maker.ini). 
And maybe something like "Fontname1 Heavy" was replaced with "Fontname2 Heavy" 
(which might be not present as well) or somethings replacement problems come up 
with Bold, Italic, BoldItalic replacements.

?
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
??
?

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Catherine Forrest
Sent: Friday, January 26, 2018 17:11
To: framers@lists.frameusers.com
Subject: Re: [Framers] Getting rid of missing fonts

Thanks to everyone for suggestions on how to get rid of missing fonts. I had 
already tried those things, unfortunately, and they hadn't worked. 
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------

Message: 2
Date: Sat, 27 Jan 2018 20:19:09 +
From: Stefan Gentz <ge...@adobe.com>
To: An email list for people using Adobe FrameMaker software.
    <framers@lists.frameusers.com>
Subject: Re: [Framers] Simplified Chinese and Latin Quotation Marks
Message-ID:
    
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Content-Type: text/plain; ch

Re: [Framers] Simplified Chinese and Latin Quotation Marks

[Stefan Gentz]

Hi,

Heiko Haida wrote:
> the symbols U+201C and U+201D have to be used for the double quotes (in 
> Simplified Chinese).

At least as long as it's actually a "Quotation Mark." (for a quotation).

If it's a title mark (e.g. for a book, or e.g. a chapter heading) fullwidth 
double angle brackets should be used as primary quotes):

《…》 (U+300A left double angle bracket, U+300B right double angle bracket)

For embedding fullwidth single angle brackets, 〈…〉 (U+3008 left angle bracket, 
U+3009 right angle bracket) should be used (like this: 《…〈…〉…》)

(I hope the Chinese characters in this mail will make it through the list 
software.)

I was discussing the use of quotation marks long and broad with several Chinese 
TechComm experts at tcworld China Conference in Shanghai last spring and with 
Chinese typography experts after the conference. Final recommendation was to 
use 《…》in cross-references to the title of other documents or subheadings (in 
the same or external document). Same also if you reference to titles of other 
documentations (like mentioning "Administrator Guide" in the "User Guide") or 
mentioning official papers, standard documents etc.

That is, this would be the "perfect" way. However, I was confirmed that Chinese 
readers are also okay with the use of “…” in all scenarios - especially when 
they know, that the text was typeset by non-Chinese people. (But I guess it 
might be nice to avoid that this impression comes up.)
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Heiko Haida
Sent: Friday, January 26, 2018 00:09
To: framers@lists.frameusers.com
Subject: Re: [Framers] Simplified Chinese and Latin Quotation Marks

Hi Rick, 

the symbols U+201C and U+201D have to be used for the double quotes.
The problem you describe should not occur with FM 2017 (in my test, everything 
was ok). 

Also, the quotes should be handled in way that they will be formatted with the 
Chinese font (not the Latin font). 

Best regards -- Tino H. Haida, Berlin 

 Rick Quatro: 

> Hi Framers,
> 
> I have a structured FrameMaker 2017 document that has been translated 
> to Simplified Chinese. Some of the cross-reference formats have double 
> quotes in them, like
> 
> See "<$paratext>" on page <$pagenum>.
> 
> The text has been translated but the quotes and building blocks are still 
> there. The problem is that with the Chinese there are sometimes line breaks 
> after the open quote and before the close quote, depending on where the 
> cross-reference falls on the line. For example, the close quote in the text 
> below is on the second line by itself instead of bring the whole quoted text 
> down with it.
> 
> 燃油加注口盖。请参见第 97 页的 " 燃油加注
> 
> "
> 
> The same thing happens if an open quote falls as the end of the line; it 
> stays there and the rest of the quoted text moves to the next line. Is there 
> a way to prevent these line breaks? Thank you very much.
> 
> Rick
> 
> Rick Quatro
> 
> Carmen Publishing Inc.
> 
> r...@frameexpert.com
> 
> 585-366-4017
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Re: [Framers] Getting rid of missing fonts

[Stefan Gentz]

Which font (exactly) was reported as missing before you tried to get rid of it 
by turning off "Remember missing font names"? And which font (exactly) is 
reported as missing now?
I'm asking, because FM replaces fonts by a standard mappings (see maker.ini). 
And maybe something like "Fontname1 Heavy" was replaced with "Fontname2 Heavy" 
(which might be not present as well) or somethings replacement problems come up 
with Bold, Italic, BoldItalic replacements.

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Catherine Forrest
Sent: Friday, January 26, 2018 17:11
To: framers@lists.frameusers.com
Subject: Re: [Framers] Getting rid of missing fonts

Thanks to everyone for suggestions on how to get rid of missing fonts. I had 
already tried those things, unfortunately, and they hadn't worked. 
___

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Re: [Framers] Windows 10 backwards compatibility?

[Stefan Gentz]

Hi Tammy,

I guess you don't need too e too afraid of these issues. When you do a system 
upgrade, especially when it's a bigger jump, the best practice is usually to do 
a test on a separate instance. Generally speaking, this is just best practice 
in IT.

Like most people, you will probably not face any issues.

However, I remember a support cases, where updating Windows from 7/8 to 10 had 
an impact on their documents. As far as I remember, those issues were related 
to a change in Windows in the "Uniscribe Unicode Script Processor" which had an 
impact on how their OpenType fonts were rendered (having a small impact on line 
breaks in the documents). Also it had an impact on PDF generation, (in Win 8 
fonts in PDF were wrong, in Win 10 they were correct).

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
Connect with us:
 Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS User Forum
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of tammyvb
Sent: Tuesday, January 9, 2018 15:20
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] Windows 10 backwards compatibility?

Ok Stefan,
These aren't trivial issues obviously and don't make me feel secure in my 
decision at all. I have had 3 responses saying that running Windows 10 w/ older 
versions of Framemaker had not been an issue. Does anyone else on this list 
have experience either way?
Thank you.
Tammy


Sent from Samsung Galaxy smartphone.Pardon the typos!
 Original message ----From: Stefan Gentz <ge...@adobe.com> Date: 
1/9/18  6:51 AM  (GMT-07:00) To: "An email list for people using Adobe 
FrameMaker software." <framers@lists.frameusers.com> Subject: Re: [Framers] 
Windows 10 backwards compatibility? 
Hi Tammy,

> however, as only FM2015 is explicitly called out as being compatible with Win 
> 10, I am 
> understandingly a bit hesitant, but I probably won't have a choice.

There are many people running older versions of FrameMaker on Windows 10.
Adobe introduced "official" support for Windows 10 in FrameMaker 2015, Update 1.
However, this only means, that Adobe has certified FM 2015, Update 1, for 
Windows 10. Older versions are not certified for Windows 10, and therefore 
there is no official support for running older versions on Windows 10.

Please note, that there are certain changes in Windows 10, that have or can 
have an impact on FrameMaker depending on the use case. Areas where Windows has 
an impact on FrameMaker can be e.g. installation, rights management related 
issues, fonts, font rendering, and printing.
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Tammy Van Boening
Sent: Monday, January 8, 2018 21:01
To: bern...@publishingsmarter.com; 'An email list for people using Adobe 
FrameMaker software.' <framers@lists.frameusers.com>
Subject: Re: [Framers] Windows 10 backwards compatibility?

Hi All,

Thank you for the responses. Yes, from my extensive googling and pounding 
through the forums, it does seem that FM 10 and 12 both run just fine on 
Windows 10. And based on the statement that I pulled from HowToGeek, that would 
make sense; however, as only FM2015 is explicitly called out as being 
compatible with Win 10, I am understandingly a bit hesitant, but I probably 
won't have a choice. 

Carrier pigeon anyone?

Thanks!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
Tammy dot Vanboening at spectrumwritingllc.com
303-840-1755

-Original Message-
From: Framers
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com]
On Behalf Of Bernard Aschwanden
Sent: Monday, January 08, 2018 12:52 PM
To: 'An email list for people using Adobe FrameMaker software.'
<framers@lists.frameusers.com>
Subject: Re: [Framers] Windows 10 backwards compatibility?

FM 10 and 12 run on my Windows 10 system with no issues. Not sure about Acrobat 
as I avoid it when I can other than to convert files to PDF or to read them. 
That works fine, but I don't know about other functions in there.

Bernard



-Original Message-
From: Framers
[mailto:framers-bounces+bernard=publishingsmarter@lists.frameusers.com]
On Behalf Of Tammy Van Boening
Sent: Monday, January 8, 2018 2:41 PM
To: framers@lists.frameusers.com
Subject: [Framers] Windows 10 backwards compatibility?

All,

 

I might be forced to upgrade to Windows 10 from Windows 7 Ultimate. (The 
reasons are not important.) I have FM 10, FM 12 and Adobe Acrobat Pro XI 
currently installed. Here is a comment that I found on HowToGeek's website:


**

Re: [Framers] Windows 10 backwards compatibility?

[Stefan Gentz]

Hi Tammy,

> however, as only FM2015 is explicitly called out as being compatible with Win 
> 10, I am 
> understandingly a bit hesitant, but I probably won't have a choice.

There are many people running older versions of FrameMaker on Windows 10.
Adobe introduced "official" support for Windows 10 in FrameMaker 2015, Update 1.
However, this only means, that Adobe has certified FM 2015, Update 1, for 
Windows 10. Older versions are not certified for Windows 10, and therefore 
there is no official support for running older versions on Windows 10.

Please note, that there are certain changes in Windows 10, that have or can 
have an impact on FrameMaker depending on the use case. Areas where Windows has 
an impact on FrameMaker can be e.g. installation, rights management related 
issues, fonts, font rendering, and printing.
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Tammy Van Boening
Sent: Monday, January 8, 2018 21:01
To: bern...@publishingsmarter.com; 'An email list for people using Adobe 
FrameMaker software.' <framers@lists.frameusers.com>
Subject: Re: [Framers] Windows 10 backwards compatibility?

Hi All,

Thank you for the responses. Yes, from my extensive googling and pounding 
through the forums, it does seem that FM 10 and 12 both run just fine on 
Windows 10. And based on the statement that I pulled from HowToGeek, that would 
make sense; however, as only FM2015 is explicitly called out as being 
compatible with Win 10, I am understandingly a bit hesitant, but I probably 
won't have a choice. 

Carrier pigeon anyone?

Thanks!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
Tammy dot Vanboening at spectrumwritingllc.com
303-840-1755

-Original Message-
From: Framers
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com]
On Behalf Of Bernard Aschwanden
Sent: Monday, January 08, 2018 12:52 PM
To: 'An email list for people using Adobe FrameMaker software.'
<framers@lists.frameusers.com>
Subject: Re: [Framers] Windows 10 backwards compatibility?

FM 10 and 12 run on my Windows 10 system with no issues. Not sure about Acrobat 
as I avoid it when I can other than to convert files to PDF or to read them. 
That works fine, but I don't know about other functions in there.

Bernard



-Original Message-
From: Framers
[mailto:framers-bounces+bernard=publishingsmarter@lists.frameusers.com]
On Behalf Of Tammy Van Boening
Sent: Monday, January 8, 2018 2:41 PM
To: framers@lists.frameusers.com
Subject: [Framers] Windows 10 backwards compatibility?

All,

 

I might be forced to upgrade to Windows 10 from Windows 7 Ultimate. (The 
reasons are not important.) I have FM 10, FM 12 and Adobe Acrobat Pro XI 
currently installed. Here is a comment that I found on HowToGeek's website:



*

Microsoft's Windows 10 seems like a big change. The version number alone is a 
big leap from Windows 7, and most of the default apps are new-style "universal 
apps," not traditional desktop apps.

But, if you depend on traditional Windows desktop applications, you shouldn't 
worry. Don't let Windows 10's new look fool you - if an application ran on 
Windows 7, it should also run on Windows 10.



*

 

But, is this true? Will FM 10 and 12 and Adobe Acrobat XI run on Windows 10?
(64-bit system). Have any of you had experience (good/bad/indifferent) running 
these programs on Windows 10?

 

 

Thanks!

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

Tammy dot Vanboening at spectrumwritingllc.com

303-840-1755

 

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Re: [Framers] DWG in FrameMaker

[Stefan Gentz]

Valid point, Carol. I should have mentioned, that replying directly to me 
instead of the whole group is the way to go.

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
Connect with us:
 Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS User Forum
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Carol J. Elkins
Sent: Monday, December 18, 2017 17:00
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] DWG in FrameMaker

Stephan, rather than clogging the list with "me too" emails that help no one 
except Adobe, perhaps Adobe could simply create a poll on its own site. Or 
email you privately.

Carol Elkins
List Mom

At 06:29 AM 12/18/2017, you wrote:
>Hi Framers,
>
>a quick poll:
>
>Are you using AutoCAD DWG files in your FrameMaker documents? I'm not 
>talking about DXF files, but AutoCAD native AutoCAD DWG files.
>Or are you all using DXF files or PDF to reference drawings coming from 
>AutoCAD?
>
>It would be great, if a lot of you would reply with a quick "Yes, we're 
>actively using DWG files in our documents" or "No, we don't use DWG 
>files, but DXF/PDF/"
>
>
>I'm looking forward to a lot of replies J
>
>Regards,
>Stefan Gentz

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[Framers] DWG in FrameMaker

[Stefan Gentz]

Hi Framers,

a quick poll:

Are you using AutoCAD DWG files in your FrameMaker documents? I'm not talking 
about DXF files, but AutoCAD native AutoCAD DWG files. Or are you all using DXF 
files or PDF to reference drawings coming from AutoCAD?

It would be great, if a lot of you would reply with a quick "Yes, we're 
actively using DWG files in our documents" or "No, we don't use DWG files, but 
DXF/PDF/"


I'm looking forward to a lot of replies J

Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
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[Framers] Tomorrow - Adobe CEO Shantanu Narayen to open Adobe DITA World 2017

[Stefan Gentz]

Hi Framers,

you have probably seen it already: Tomorrow, October 10 at 9:00 am Pacific Time 
the 2nd Adobe DITA World<http://www.dita-world.com/> starts.

It's a big pleasure for me, that we could win Adobe's President and CEO 
Shantanu Narayen to deliver a small Welcome Note to open the conference!
Right after that, Scott Abel will deliver his keynote "The Cognitive Era and 
the Future of Content."

More than 2,200 technical communication experts from all over the world have 
already registered for the conference.

If Structured Content, Content Strategy, marketing of technical content, 
Technical Content in the age of Information 4.0 and Industry 4.0, technical 
content writing, translation and of course DITA is of interest for you, we will 
be delighted to have you all with us in the next three days. I'm sure that even 
for those not explicitly interested in DITA, there is something in the program 
for you.

Have a look at the program and register for free for this online conference 
here: www.dita-world.com<http://www.dita-world.com>

Looking forward to seeing many of you in the next three days!

Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
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Re: [Framers] Is the FM '17 PreRelease area still functioning / being monitored?

[Stefan Gentz]

Hi folks,

the Beta Forum is only actively monitored when there is actually a beta program 
running.
One the next beta starts, we'll let all the beta testers know :-)

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
Connect with us:
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-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Klaus Daube
Sent: Friday, June 16, 2017 19:03
To: Art Campbell <art.campb...@gmail.com>; framers@lists.frameusers.com
Subject: Re: [Framers] Is the FM '17 PreRelease area still functioning / being 
monitored?

On 16 Jun 2017 at 10:43, Art Campbell wrote:

> I'm adding bugs and feature requests, but things seem to quiet...

Art, I also did so until Stefan Genz told me, that nobody at Adobe will look 
into the beta forum after release...
Hence I duplicated my reports and requests to the public bug base since at 
least March.

HTH
Klaus

~~
Docu + Design Daube; Schäracher 11; CH-8053 Zürich Technical documentation & 
consultancy; On-line and paper
F: +41-44-422 86 25  E: d...@daube.ch  W: 
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Re: [Framers] Unable to obtain newest TCS from Adobe under maintenance agreement

[Stefan Gentz]

Hi Dan,

sounds like very bad experience. Without more details it's difficult for me to 
say, what went wrong where, but I can assure you, that we can sort this out 
quickly.

Please send me off-list some more details and connect me with your campus rep 
so that I can see which "maintenance contract" we are talking about. It sounds 
a little bit strange to me, because from my first understanding you should be 
in the University Outreach Program from Adobe Technical Communication and not 
under some "maintenance contract" (from probably some other agreement between 
your University and Adobe).

Looking forward to your email to ge...@adobe.com<mailto:ge...@adobe.com>. I'm 
in flights most if the day tomorrow, but will try to solve it in between with 
you and your campus rep. If gor some reason it should not work tomorrow (you 
never know when traveling), we will sort it out on Thursday.



Regards,
Stefan Gentz
Global Evangelist, Technical Communication
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
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On 30. May 2017, at 18:53, Harding, Dan 
<dhard...@illinois.edu<mailto:dhard...@illinois.edu>> wrote:

Good morning,

My apologies for the somewhat off-topic post, but with Adobe reps participating 
on this list, my hope is that someone here can put me in touch with the 
appropriate party at Adobe that can solve this issue.

In December of 2015 my university department purchased a renewal of software 
"maintenance" for my license of Technical Communication Suite, which is 
supposed to provide all upgrades at no charge through January 1, 2018. When TCS 
2017 was released earlier this year I had the campus software purchasing entity 
put through a request to obtain my copy of TCS 2017 under the agreement. My 
campus rep has been working on this for MONTHS now and keeps getting 
stonewalled and passed around to different groups within Adobe, with no 
resolution in sight.

For whatever reason, Adobe is refusing to honor the software maintenance that 
we paid for.

Whom at Adobe should I be yelling at? I've reached my limit with respect to 
patience.

Thank you.

Dan Harding
University of Illinois at Urbana-Champaign
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Re: [Framers] Frame 15 UI annoyances

[Stefan Gentz]

Hi Bertrand,

> 1. I am saving in MIF 7.0. Any way to get rid of the pesky dialog that 
> warns me each time that I am losing information (I am not)?
> It's driving me crazy.

Currently there is no way to avoid this message, and it will probably not go 
away, as it is important to warn users that they will lose information when 
they save to to MIF 7 from any version above FM 8. All versions starting with 
FM8 use Unicode. Older versions are encoded in FrameRoman codepage. Saving FM8 
or higher to MIF7 converts all text strings to FrameRoman. However, this only 
works for characters that can be covered by the old FrameRoman codepage. All 
other characters will be converted to question marks ("?").

You will not run into problems, if you are strictly using only characters in 
FM8 or higher that are "compatible" with the old FrameRoman codepage. E.g., if 
you only write in English and do not use any other Unicode based characters or 
special symbol fonts.

There is a tool called PTFB ("Push the freaking Button"), which is a "Mouse 
Auto Clicker". You can define this warning dialog and whenever it appears, PTFB 
will automatically click the button. Maybe it helps you: http://www.ptfbpro.com/
I found it quite useful some years ago.

> 2. I unchecked "Auto backup on Save" in Preferences, but I still get
> my folders polluted with silly x.auto.fm files.
> How can I get rid of them?

This option creates a "*.backup.fm" file. It does not create "*.auto.fm" files. 
Not sure right now, why you get "*.auto.fm" files. Are your files quite big? I 
think to remember that FM creates "*.auto.fm" files in some rare scenarios (I 
think it was, when you are saving extremely big files).
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Bertrand Meyer
Sent: Friday, May 26, 2017 12:32
To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>
Cc: me...@inf.ethz.ch
Subject: [Framers] Frame 15 UI annoyances

FrameMaker 2015, 13.00.333

1. I am saving in MIF 7.0. Any way to get rid of the pesky dialog that warns me 
each time that I am losing information (I am not)?  It's driving me crazy.
2. I unchecked "Auto backup on Save" in Preferences, but I still get my folders 
polluted with silly x.auto.fm files. How can I get rid of them?

These issues did not arise with earlier versions. 

Thanks in advance,

-- Bertrand Meyer

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Re: [Framers] FrameMaker keyboard shortcuts just stop

[Stefan Gentz]

Hi Klaus,

thanks for filing in this as a bug.

@all: Could you please put in your System Configuration (exact Windows version 
/ 32/64 bit) and other software (name, version) that you are using that forces 
this behavior to occur in the bug report, that Klaus has created:
https://tracker.adobe.com/#/view/FRMAKER-2325

Thanks! This will help us to investigate this further.

Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Klaus Daube
Sent: Wednesday, May 3, 2017 10:21
To: Ken Poshedly <poshe...@bellsouth.net>; An email list for people using Adobe 
FrameMaker software. <framers@lists.frameusers.com>
Subject: Re: [Framers] FrameMaker keyboard shortcuts just stop

On 2 May 2017 at 14:36, Ken Poshedly wrote:

> Folks,
> At least every other day, and for no reason obvious to me, all 
> keyboard shortcuts in FrameMaker will stop working after awhile and 
> all tasks must be done via menus-and-mouse. For me, this such a PITA. 
> And it happened again this morning. This has been going on forever. 
> (Well, you know what I mean.)
> 
> The only fix I know of is to close everything, exit FM, re-open FM and so 
> forth.

Ken, I have filed a bug FRMAKER-2325 stating that frequently all CTRL+xx 
shortcuts do not work any more. On my system (W7 XP1, x64) this 'feature' 
exists since about FM-11. I hoped it would go away with a fresh Windows 
installation on a new laptop - but it did not. So it definetely must be 
something with FrameMaker.

I have even discovered that the following actions can trigger the fault:
- switch to another application (e.g. text editor) and back to FM
- switch to Pincackle Studio (a video editor) and back reproduceably creates 
the fault.

I have just added to that bug report:
«It seems that not only CTRL-xxx shortcuts are affected, but all Windows 
specific short cuts (not the ESC sequences). See the lengthy lamento on
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fframers%40lists.frameusers.com%2Fmsg66590.html=02%7C01%7C%7C2cb85bf49ceb4a93990b08d491fd4e95%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293964506987225=b1Y9QEF9eHc8wf5NGC3zhEK%2FZvteUVaxEJHjB1hRJZM%3D=0
 and following posts.»

Klaus
~~
Klaus Daube Phone:  +41-44-381 37 77
Schäracher 11   Mail:   kl...@daube.ch
CH-8053 Zürich  Web:
https://na01.safelinks.protection.outlook.com/?url=www.daube.ch=02%7C01%7C%7C2cb85bf49ceb4a93990b08d491fd4e95%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293964506987225=C3p0Vy6nJvZYYjZur0nfOoekHnGwsw4trQgtAOkO86E%3D=0


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Re: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error

[Stefan Gentz]

Hi Carol,

interesting. I do not have the "Automatically download updates, but let me 
choose when to install them." in Acrobat Pro DC anymore. Only "Automatically 
install updates."

I guess the best is to post your question in the corresponding thread in the 
Acrobat Forum and tag one of the Adobe support people how were involved in it.


Regards,
Stefan Gentz
Global Evangelist, Technical Communication
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
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On 2. May 2017, at 22:19, Carol J. Elkins 
<celk...@awrittenword.com<mailto:celk...@awrittenword.com>> wrote:

Stefan, I'm running Acrobat XI Pro. My selected setting for updates is 
"Automatically download updates, but let me choose when to install them." There 
is an update ready to install but I have not installed it. Yet the problem went 
away on April 28 as mysteriously as it appeared on April 27. Thus has been the 
case, it appears, for the zillion other users. So something got updated 
automatically, and that's what I'm trying to figure out. Can you refer me to 
someone who can research this for me?

Carol

At 02:03 PM 5/2/2017, you wrote:
Hi Carol,

unfortunately I cannot help regarding this. As far as I know, this issue has 
nothing to do with FrameMaker. As far as I understand from quickly scanning the 
thread you linked (which points to the Acrobat forum) it has something to do 
with a Microsoft Visual C++ 2015 Redistributable Package that was not present 
on some of the user's systems.

Please understand that I cannot give any answers regarding your Windows 
configuration and what Microsoft updates in any way on your system.

However, what I can tell you for sure is, that there is no automatic update (or 
uninstalling updates) in any FrameMaker in any version up to FrameMaker 2017. 
There is not even an automated check for updates - you have to trigger that 
manually. Situation might be different, if you have installed FrameMaker in a 
larger enterprise ecosystem and your admin rolls out updates to your system 
automatically.

As far as I understand, this has nothing to do with FrameMaker. My understandin 
is, that it has to do with some Updates in Acrobat that were rolled out. This 
change has been made to ensure the software is using runtimes that Microsoft is 
currently supporting.  The problem occurred, as far as I understand, because 
the update did not check if Microsoft Visual C++ 2015 Redistributable Package 
is actually installed on the user system. But I'm really not an expert in this 
field.

You might want to check your Acrobat setting. In Acrobat Pro DC, go to > Edit > 
Preferences and select "Updates" on the left in the categories. There you can 
activate / deactivate "Automatically install updates". What does it say in your 
system?


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist


-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Carol J. Elkins
Sent: Tuesday, May 2, 2017 20:51
To: framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>
Subject: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe 
System Error

Stefan, I hope that you can help sort something out that has bothered me ever 
since the April 27 Adobe system error occurred. That was the one where users 
trying to start Framemaker, Acrobat, and/or Distiller suddenly experienced this 
error: "The program can't start because MSVCP140.dll is missing from your 
computer." There was a huge flurry of posts to adobe's forums (see 
https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforums.adobe.com%2Fthread%2F2308268=02%7C01%7C%7Ccaf18fed7c644e00fd7408d491987cff%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293531494318022=bT348WmdEM2%2B0x07

Re: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error

[Stefan Gentz]

Hi Carol,

unfortunately I cannot help regarding this. As far as I know, this issue has 
nothing to do with FrameMaker. As far as I understand from quickly scanning the 
thread you linked (which points to the Acrobat forum) it has something to do 
with a Microsoft Visual C++ 2015 Redistributable Package that was not present 
on some of the user's systems.

Please understand that I cannot give any answers regarding your Windows 
configuration and what Microsoft updates in any way on your system. 

However, what I can tell you for sure is, that there is no automatic update (or 
uninstalling updates) in any FrameMaker in any version up to FrameMaker 2017. 
There is not even an automated check for updates - you have to trigger that 
manually. Situation might be different, if you have installed FrameMaker in a 
larger enterprise ecosystem and your admin rolls out updates to your system 
automatically.

As far as I understand, this has nothing to do with FrameMaker. My understandin 
is, that it has to do with some Updates in Acrobat that were rolled out. This 
change has been made to ensure the software is using runtimes that Microsoft is 
currently supporting.  The problem occurred, as far as I understand, because 
the update did not check if Microsoft Visual C++ 2015 Redistributable Package 
is actually installed on the user system. But I'm really not an expert in this 
field.

You might want to check your Acrobat setting. In Acrobat Pro DC, go to > Edit > 
Preferences and select "Updates" on the left in the categories. There you can 
activate / deactivate "Automatically install updates". What does it say in your 
system?

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Carol J. Elkins
Sent: Tuesday, May 2, 2017 20:51
To: framers@lists.frameusers.com
Subject: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe 
System Error

Stefan, I hope that you can help sort something out that has bothered me ever 
since the April 27 Adobe system error occurred. That was the one where users 
trying to start Framemaker, Acrobat, and/or Distiller suddenly experienced this 
error: "The program can't start because MSVCP140.dll is missing from your 
computer." There was a huge flurry of posts to adobe's forums (see 
https://forums.adobe.com/thread/2308268). The end result is that the problem 
was created by an update that Adobe pushed out and they resolved it the next 
day by rolling back the update.

The part of this that has me confused is that I should not have ANY updates to 
ANYTHING being pushed onto my system. I'm running Windows 7 64-bit and 
Framemaker 12. My OS is set to never allow Windows to update anything 
automatically. Obviously I'm not using Adobe CC so any auto-updates should not 
occur.

So 1) how did I receive the initial update that caused this problem; and 2) how 
did I receive the roll-back to the update that fixed the problem? What part of 
"no automatic updates to my system" is being bypassed here?

Thanks for any information you can glean and share with us regarding this issue.

Carol Elkins

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Re: [Framers] FrameMaker 2017, Update 1 - where is it for direct download?

[Stefan Gentz]

Hi,

the Update 1 for FrameMaker 2017 is available for direct download now also from 
here:

http://supportdownloads.adobe.com/detail.jsp?ftpID=6163

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Stefan Gentz
Sent: Tuesday, May 2, 2017 18:39
To: Simon BUCH <simon.b...@m-ais.com>; framers@lists.frameusers.com
Subject: Re: [Framers] FrameMaker 2017, Update 1 - where is it for direct 
download?

Hi Simon,

unfortunately there are currently some problems with the server. We will update 
http://supportdownloads.adobe.com/product.jsp?product=22=Windows with 
the direct download for Update 1 asap.

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Simon BUCH [mailto:simon.b...@m-ais.com]
Sent: Tuesday, May 2, 2017 15:12
To: framers@lists.frameusers.com; Stefan Gentz <ge...@adobe.com>
Subject: FrameMaker 2017, Update 1 - where is it for direct download?

Hello,

Has anyone had difficulty downloading FrameMaker 2017 update 1, from the 
FrameMaker downloads page?
The table does not appear to detail anything about the download.

I can't use the Adobe Update Manager due to security protocol restrictions at 
customer sites.

I tried the link on the "New Downloads" link:
 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupportdownloads.adobe.com%2Fsupport%2Fdownloads%2Fnew.jsp=02%7C01%7C%7Cc31755256ae34f22566b08d4915d35fa%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293276904453249=SL85Mpq59VTdcFmGHkyJ6LHNDVNVbeu7uyJMeGkC8Yo%3D=0
but the web page responds with the line:
 Error in obtaining download items, please try again later.

I then decided to try the Downloads Help page:
 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupportdownloads.adobe.com%2Fsupport%2Fdownloads%2Fhelp.html=02%7C01%7C%7Cc31755256ae34f22566b08d4915d35fa%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293276904453249=f8Sq%2FJ5w%2BI6iLY4%2FNiWWH0HM7wt3YUuXTwVfrzDouUM%3D=0
and tried the "Unable to connect to the Adobe FTP site" link, which gave the 
text "Sorry, this page is unavailable"


// Simon BUCH


On 01/05/2017 17:33, Stefan Gentz wrote:
> since last week Update 1 for FrameMaker 2017 is available.
>
> We have fixed a couple of bugs and implemented a lot of Feedback that we got 
> from you. Some modal dialogs were rolled back to non-modal pods, working with 
> the language drop-down in Character and Paragraph Designer is more easy now 
> (all language names in English instead of their native language names), there 
> is a completely new "Sort Table" dialog, the "Show Element Context" dialog is 
> resizable now, "Command Search" works better now in multi-monitor scenarios, 
> save as "View Only" is back and a lot more.
>
> I have gathered all the changes in this blog post:
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fblogs.
> adobe.com%2Ftechcomm%2F2017%2F04%2Fframemaker-2017-update-1.html=
> 02%7C01%7C%7Cc31755256ae34f22566b08d4915d35fa%7Cfa7b1b5a7b34438794aed2
> c178decee1%7C0%7C0%7C636293276904453249=RSaCA8%2B0OLFeObehsB4UrX
> xIu9gm0z0Wa6zRKUHNoPU%3D=0
>
> Thanks to everyone who contributed with his/her feedback!

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Re: [Framers] FrameMaker 2017, Update 1 - where is it for direct download?

[Stefan Gentz]

Hi Simon,

unfortunately there are currently some problems with the server. We will update 
http://supportdownloads.adobe.com/product.jsp?product=22=Windows with 
the direct download for Update 1 asap.

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Simon BUCH [mailto:simon.b...@m-ais.com] 
Sent: Tuesday, May 2, 2017 15:12
To: framers@lists.frameusers.com; Stefan Gentz <ge...@adobe.com>
Subject: FrameMaker 2017, Update 1 - where is it for direct download?

Hello,

Has anyone had difficulty downloading FrameMaker 2017 update 1, from the 
FrameMaker downloads page?
The table does not appear to detail anything about the download.

I can't use the Adobe Update Manager due to security protocol restrictions at 
customer sites.

I tried the link on the "New Downloads" link:
 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupportdownloads.adobe.com%2Fsupport%2Fdownloads%2Fnew.jsp=02%7C01%7C%7Cc31755256ae34f22566b08d4915d35fa%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293276904453249=SL85Mpq59VTdcFmGHkyJ6LHNDVNVbeu7uyJMeGkC8Yo%3D=0
but the web page responds with the line:
 Error in obtaining download items, please try again later.

I then decided to try the Downloads Help page:
 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupportdownloads.adobe.com%2Fsupport%2Fdownloads%2Fhelp.html=02%7C01%7C%7Cc31755256ae34f22566b08d4915d35fa%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293276904453249=f8Sq%2FJ5w%2BI6iLY4%2FNiWWH0HM7wt3YUuXTwVfrzDouUM%3D=0
and tried the "Unable to connect to the Adobe FTP site" link, which gave the 
text "Sorry, this page is unavailable"


// Simon BUCH


On 01/05/2017 17:33, Stefan Gentz wrote:
> since last week Update 1 for FrameMaker 2017 is available.
>
> We have fixed a couple of bugs and implemented a lot of Feedback that we got 
> from you. Some modal dialogs were rolled back to non-modal pods, working with 
> the language drop-down in Character and Paragraph Designer is more easy now 
> (all language names in English instead of their native language names), there 
> is a completely new "Sort Table" dialog, the "Show Element Context" dialog is 
> resizable now, "Command Search" works better now in multi-monitor scenarios, 
> save as "View Only" is back and a lot more.
>
> I have gathered all the changes in this blog post:
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fblogs.adobe.com%2Ftechcomm%2F2017%2F04%2Fframemaker-2017-update-1.html=02%7C01%7C%7Cc31755256ae34f22566b08d4915d35fa%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293276904453249=RSaCA8%2B0OLFeObehsB4UrXxIu9gm0z0Wa6zRKUHNoPU%3D=0
>
> Thanks to everyone who contributed with his/her feedback!

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[Framers] FrameMaker 2017, Update 1 - Overview

[Stefan Gentz]

Hi Framers,

since last week Update 1 for FrameMaker 2017 is available.

We have fixed a couple of bugs and implemented a lot of Feedback that we got 
from you. Some modal dialogs were rolled back to non-modal pods, working with 
the language drop-down in Character and Paragraph Designer is more easy now 
(all language names in English instead of their native language names), there 
is a completely new "Sort Table" dialog, the "Show Element Context" dialog is 
resizable now, "Command Search" works better now in multi-monitor scenarios, 
save as "View Only" is back and a lot more.

I have gathered all the changes in this blog post:
http://blogs.adobe.com/techcomm/2017/04/framemaker-2017-update-1.html

Thanks to everyone who contributed with his/her feedback!
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
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Re: [Framers] Suddenly not working FM functionality?

[Stefan Gentz]

Hi Tammy,

Are your PNGs embedded or referenced?

I have just tested this on my machine on Win 10 with FM 2017. With a referenced 
image, double-clicking the image in FM opens Photoshop. Then I changed in Win 
10 in the settings in "Choose default apps by file type" .png from Photoshop to 
Windows "Photos" app. Double-clicked the image in FM and it opens in ... 
Photos! Changing back to Photoshop: Et voilà, it opens in Photoshop again. I do 
not even need to restart FM for that.

Then I imported the same PNG with "Copy into document" (that is, not by 
reference). Now double-clicking the image does not open any editor anymore. 
Also the "Edit with" in the context menu is deactivated. This makes sense in 
some way, I guess.
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Tammy Van Boening
Sent: Saturday, April 29, 2017 01:18
To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>
Subject: Re: [Framers] Suddenly not working FM functionality?

I have called support and I am awaiting a call back. We shall see. I have not 
taken any Windows updates, etc. All was humming and then bang, but then the 
problem even exists w/ a brand new install of FM 12 on the same system, so the 
culprit is???

Thanks,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385=m76v68reoq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D=0
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Robert Lauriston
Sent: Friday, April 28, 2017 4:58 PM
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] Suddenly not working FM functionality?

I'd call Adobe support. Or maybe just try resetting FrameMaker to its defaults 
by closing the app, deleting maker.ini, and restarting.

On Fri, Apr 28, 2017 at 3:51 PM, Tammy Van Boening 
<tamm...@spectrumwritingllc.com> wrote:
> Yes, I did that. That is why when I double-click on a file outside of frame, 
> for example, a .png, it opens in snagit editor. It is just in this 
> installation of fm that I am having the issue.
>
> -Original Message-
> From: Framers
> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com@lists.frameuser
> s.com] On Behalf Of Robert Lauriston
> Sent: Friday, April 28, 2017 4:48 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] Suddenly not working FM functionality?
>
> Have you used the Default Programs utility? On my Windows 7 system 
> it's on the Start menu after Devices and Printers.
>
> On Fri, Apr 28, 2017 at 3:38 PM, Tammy Van Boening 
> <tamm...@spectrumwritingllc.com> wrote:
>> Windows 7 Ultimate on the new system and Windows 7 Professional on the old 
>> system.
>>
>> Geez, would that really make a difference? They are both Win 7, 64-bit, and 
>> all other programs between the two work identically.
>>
>> Tammy Van Boening
>> Owner/Principal
>> Spectrum Writing, LLC
>> https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritin
>> gllc.com=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5
>> a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385=m76v68re
>> oq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D=0
>> 303-840-1744 (Mountain Time)
>>
>> -Original Message-
>> From: Framers
>> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com@lists.frameuse
>> rs.com] On Behalf Of Robert Lauriston
>> Sent: Friday, April 28, 2017 4:33 PM
>> To: An email list for people using Adobe FrameMaker software. 
>> <framers@lists.frameusers.com>
>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>
>> Same version of Windows on both machines?
>>
>> On Fri, Apr 28, 2017 at 3:16 PM, tammyvb <tamm...@spectrumwritingllc.com> 
>> wrote:
>>>
>>>
>>> I ran crap cleaner in rebooted no luck still in fm10 I also installed FM 12 
>>> just to see if there would be an issue with it and the same thing as FM12. 
>>> An image will not open when I double--click it. I can't imagine what's 
>>> going on in this new system to start causing these problems all of a sudden 
>>> but I'm at my wit's end.
>>>
>>>
>>> Sent from my Verizon 4G LTE smartphonePardon the typos!
>>>
>>>  Original message 
>

Re: [Framers] Does FrameMaker Have Something Similar to Word's Embedded Files?

[Stefan Gentz]

Sure. That's always the issue with links to external file.

But you just triggered an idea in me:

In PDF you can have "Attachments" (just drag and drop external files into the 
Attachment panel of an open PDF).
And you can create links to attachments (however, only to PDF attachments) ...
And there are PostScript frames and pdfmarks ...

Hmmm ... :-)

Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Robert Lauriston
Sent: Tuesday, April 25, 2017 22:05
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] Does FrameMaker Have Something Similar to Word's 
Embedded Files?

Typically files won't be accessible to the person who's reading a PDF, so 
you'll get a nice clickable image that gives a "file not found"
error.

You could bundle the file with the PDF in a .zip archive.

On Tue, Apr 25, 2017 at 12:54 PM, Stefan Gentz <ge...@adobe.com> wrote:
> Ho Robert,
>
> nothing special. PDF does not support embedded files within page content. 
> Basically it's similar to Word (Packager Shell Object). So, in PDF you will 
> likely just see nothing or a tiny small file name, maybe an icon (not sure).
>
> What you can do in FM, which might be quite nice of you want to get a 
> clickable link in PDF (or HTML5 output):
> Insert a hypertext marker with content "message URL mytextfile.txt", place a 
> nice txt file icon as an inline graphic after it and put a character style 
> like "link" over the marker and the inline AFrame.
>
> This way you will get a nice clickable image that will open the external file 
> (in my sample the txt file "mytextfile.txt") (in the browser).
>
> Regards,
> Stefan Gentz
> Adobe Worldwide TechComm Evangelist
>
> Connect with us:
>  Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS 
> User Forum
>
>
> -Original Message-
> From: Framers 
> [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
> Behalf Of Robert Lauriston
> Sent: Tuesday, April 25, 2017 18:59
> To: An email list for people using Adobe FrameMaker software. 
> <framers@lists.frameusers.com>
> Subject: Re: [Framers] Does FrameMaker Have Something Similar to Word's 
> Embedded Files?
>
> How is the embedded file handled when you save that FrameMaker document as a 
> PDF?
>
> On Tue, Apr 25, 2017 at 7:33 AM, Stefan Gentz <ge...@adobe.com> wrote:
>> Hi Sandra,
>>
>> You might want to test this:
>>
>> Create a FrameMaker document, place the insertion mark to where you want the 
>> text file to appear.
>> Now go to > File > Import > Object. In the "Insert Object" dialog, select 
>> "Create from File" and click "Browse..." to select your text file.
>> Activate the "Link" textbox, if you want to insert the object as a link 
>> instead of embedding it. Otherwise leave it unchecked (will embed the text 
>> file).
>>
>> Once inserted, you can double click on it and it will open the application 
>> associated with your object (in your case the application that is associated 
>> with txt files, which is usalle Windows Notepad).
>>
>> Regards,
>> Stefan Gentz
>> Adobe Worldwide TechComm Evangelist
>>
>>
>> -Original Message-
>> From: Framers
>> [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
>> Behalf Of Sandra Rybarczyk
>> Sent: Saturday, April 22, 2017 00:19
>> To: framers@lists.frameusers.com
>> Subject: [Framers] Does FrameMaker Have Something Similar to Word's Embedded 
>> Files?
>>
>> I have a Word document that I'd like to convert to Frame 12.
>> The Word document has embedded txt files that display as icons and only show 
>> the file content (in a separate window) when the icon is double-clicked.
>> Does FrameMaker have a similar feature?
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Su

Re: [Framers] "Secret" Freeze Pagination Feature

[Stefan Gentz]

Hi Carol,

thanks for your detailed answer as well.

Currently we have no plans to change the feature as it is, the question is 
only, if we bring it back to the UI and document it, and you sound to be happy 
with the solution from Rick :-)
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Carol J. Elkins
Sent: Tuesday, April 25, 2017 18:10
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] "Secret" Freeze Pagination Feature

At 03:20 AM 4/25/2017, you wrote:
>My question to you:
>- Has anyone ever used this feature when it was still present in the UI 
>many versions back?
>- Is anyone still using it?
>- What is the use case scenario that you can think of where it still 
>might be useful?

Stephan, I'm the client for whom Rick scripted a marvelous solution for some of 
the limitations of Frame's Freeze Pagination functionality. I had no idea of 
the limitations until he enumerated them in his email to you. His script makes 
the whole process of using point pages a miraculously simple operation.

I write documentation for America's rail industry, and it relies heavily on 
quarterly updates to manuals critical to moving freight. 
The manuals are printed in their entirety once a year; quarterly "changed 
pages" are released and users are expected to replace the pages in their 
manuals with the changed pages (all changed text is identified with change 
bars). Thus pagination must be kept constant. 
If new content is added, point pages must be created to house that content so 
that subsequent pages are unaffected. At the beginning of a new cycle, the book 
is unfrozen, point pages are incorporated back into the newly repaginated book, 
and the process begins again.

The rail industry has historically lagged behind technology, and I don't see 
that changing (although electronic sensors are a hot item in an effort to make 
rail transport more safe). I'm still modifying documents that were originally 
written in the late 1800s. The industry makes its manuals available as PDFs and 
they sell well. 
However, there are federal quality assurance requirements that demand hardcopy 
manuals exist and be kept up to date. Until the old school engineers and execs 
retire, hardcopy manuals will persist.

I would encourage (beg?) Adobe to not remove freeze pagination and point page 
functionality. (If it ain't broke, don't try to fix it.) But I'm not sure it 
makes sense to spend research dollars to improve the feature. I suggest letting 
third-party providers like Rick continue writing scripts for the very few of us 
that use the technology. That hopefully will meet everyone's needs and promote 
free enterprise.

**
Carol J. Elkins---A Written Word LLC
Making Information Understandable
Phone: 719-948-3773
mailto:celk...@awrittenword.com
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.awrittenword.com=02%7C01%7C%7C9529cd021ba747899ec108d48bf58053%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636287333941073625=4PNJNc4Y0mw9kAjlVA%2BdUyidMwDdhc2sc9jdUEjyQtY%3D=0
***

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Re: [Framers] Does FrameMaker Have Something Similar to Word's Embedded Files?

[Stefan Gentz]

Ho Robert,

nothing special. PDF does not support embedded files within page content. 
Basically it's similar to Word (Packager Shell Object). So, in PDF you will 
likely just see nothing or a tiny small file name, maybe an icon (not sure). 

What you can do in FM, which might be quite nice of you want to get a clickable 
link in PDF (or HTML5 output):
Insert a hypertext marker with content "message URL mytextfile.txt", place a 
nice txt file icon as an inline graphic after it and put a character style like 
"link" over the marker and the inline AFrame.

This way you will get a nice clickable image that will open the external file 
(in my sample the txt file "mytextfile.txt") (in the browser).
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
Connect with us:
 Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS User Forum
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Robert Lauriston
Sent: Tuesday, April 25, 2017 18:59
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] Does FrameMaker Have Something Similar to Word's 
Embedded Files?

How is the embedded file handled when you save that FrameMaker document as a 
PDF?

On Tue, Apr 25, 2017 at 7:33 AM, Stefan Gentz <ge...@adobe.com> wrote:
> Hi Sandra,
>
> You might want to test this:
>
> Create a FrameMaker document, place the insertion mark to where you want the 
> text file to appear.
> Now go to > File > Import > Object. In the "Insert Object" dialog, select 
> "Create from File" and click "Browse..." to select your text file.
> Activate the "Link" textbox, if you want to insert the object as a link 
> instead of embedding it. Otherwise leave it unchecked (will embed the text 
> file).
>
> Once inserted, you can double click on it and it will open the application 
> associated with your object (in your case the application that is associated 
> with txt files, which is usalle Windows Notepad).
>
> Regards,
> Stefan Gentz
> Adobe Worldwide TechComm Evangelist
>
>
> -Original Message-
> From: Framers 
> [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
> Behalf Of Sandra Rybarczyk
> Sent: Saturday, April 22, 2017 00:19
> To: framers@lists.frameusers.com
> Subject: [Framers] Does FrameMaker Have Something Similar to Word's Embedded 
> Files?
>
> I have a Word document that I'd like to convert to Frame 12.
> The Word document has embedded txt files that display as icons and only show 
> the file content (in a separate window) when the icon is double-clicked.
> Does FrameMaker have a similar feature?
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Re: [Framers] Does FrameMaker Have Something Similar to Word's Embedded Files?

[Stefan Gentz]

Hi Sandra,

You might want to test this:

Create a FrameMaker document, place the insertion mark to where you want the 
text file to appear.
Now go to > File > Import > Object. In the "Insert Object" dialog, select 
"Create from File" and click "Browse..." to select your text file.
Activate the "Link" textbox, if you want to insert the object as a link instead 
of embedding it. Otherwise leave it unchecked (will embed the text file).

Once inserted, you can double click on it and it will open the application 
associated with your object (in your case the application that is associated 
with txt files, which is usalle Windows Notepad).
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Sandra Rybarczyk
Sent: Saturday, April 22, 2017 00:19
To: framers@lists.frameusers.com
Subject: [Framers] Does FrameMaker Have Something Similar to Word's Embedded 
Files?

I have a Word document that I'd like to convert to Frame 12.
The Word document has embedded txt files that display as icons and only show 
the file content (in a separate window) when the icon is double-clicked.
Does FrameMaker have a similar feature?


SANDRA RYBARCZYK
Policy Analyst II
IT Security and Assurance

Stewart Technology and Business Services
1980 Post Oak Blvd, Suite 400
Houston, TX 77056
O (713) 625-8315 | F (713) 892-3975
stewart.com 

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Re: [Framers] "Secret" Freeze Pagination Feature

[Stefan Gentz]

Hi Shmuel,

thanks for your answer. I'm not sure if I completely understand the 
requirement. Do I understand right, that you would like to be able to define a 
specific style (e.g. "Heading1") in some sort of "Repagination Warning Setup" 
(dialog) and whenever you add or remove content somewhere that makes one of the 
paragraphs tagged with "Heading1" on some other page move to some other page 
you get a warning message? (Same for the table example you mentioned.)

Plus: I'm just wondering right now, if a feature that automatically warns you 
when you want to save as PDF / print that your automatically generated lists 
(TOC, IX etc.) are "out of sync" and recommends to update them. Would that be 
useful?

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist

 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Shmuel Wolfson
Sent: Tuesday, April 25, 2017 13:58
To: framers@lists.frameusers.com
Subject: Re: [Framers] "Secret" Freeze Pagination Feature

Hi Stefan,

Instead of freeze pagination, what I would like is a pagination warning. 
This feature would, when turned on, warn you when a paragraph with one of the 
user-specified specified styles moves to a new page, and when some rows of a 
table end up on a new page. This would be helpful when editing a doc, so that 
you know when the pagination changed and the TOC needs to be updated, or to 
look over the tables to see where rows moved to a new page. For extra credit, 
the feature would also provide a list of where these changes occurred. This 
would be a great help. Many times after a few edits, I find myself reviewing 
the entire doc to see where the headings appear and updating all the TOCs just 
in case a heading, table caption or figure caption, moved to a new page.

The current feature the way it is is pretty much useless to me.

--
Shmuel Wolfson
Technical Writer
058-763-7133



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Re: [Framers] "Secret" Freeze Pagination Feature

[Stefan Gentz]

Hi Rick,

thanks for your comprehensive answer! This was very helpful for me, especially 
the remarks about the limitations (I was not aware of them yet).
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Rick Quatro
Sent: Tuesday, April 25, 2017 13:40
To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>
Subject: Re: [Framers] "Secret" Freeze Pagination Feature

Hi Stefan,

The concept behind Freeze Pagination could be very useful for certain 
categories of documentation. The way it is implemented in FrameMaker severely 
limits its usefulness. Here are the major problems that occur when you freeze 
pagination:

1. Paragraphs that break across a page are split into two paragraphs.
2. Tables that break across a page cause point pages to be added as soon as the 
pagination is frozen.
3. Content after last page of a multi-page table is pushed to the following 
page.
4. This may be the hardest to live with: autonumbers are reset on each page 
because of the disconnected text frames.
5. You can't freeze pagination in a structured document.

I have a good client that uses point pages for documentation used in a 
particular transportation sector. I wrote a "PointPages" plugin back in 2005 or 
so that overcame some of the limitations listed above. I sold a few copies but 
you had to follow a specific process to get good results and I got a 
disproportionate number of support requests, so I discontinued it. I converted 
some of the key functionality to a set of FrameScript scripts so that my client 
could still use point pages in her documentation. She still uses it for her 
client today.

If you are curious about how I overcame the limitations of Freeze Pagination, 
you can see the PointPages documentation at

http://www.rickquatro.com/resources/PointPages.pdf

Be careful that you don't ask the wrong question about Freeze Pagination.
The question should not be "Do you use it?" You should ask, "Do you have a need 
for a reliable point-page feature?" The answer to the first question could be a 
reflection on the limitations of the feature in FrameMaker, not the need for 
point pages in general. That said, I don't think there is a big demand for 
point pages in general. I have had a few requests over the years, but not a 
large amount.

As far as the existing command, my suggestion would be to leave it there.
Since it is not documented, it is not likely to become a support problem for 
Adobe, but I know at least one client that still uses it. I can't see any 
reason to take it out unless it is somehow "in the way" in the code.

But what about a Point Pages feature that actually works! I am not sure what 
the demand is, but the simplest solution could be a way to apply custom 
numbering to individual pages, just like custom numbering can be applied to 
entire FrameMaker files (and book components). The premise behind Freeze 
Pagination is that the point pages would be automatically created after 
pagination was frozen. But I think people would give up this automated aspect 
and be willing to apply the point page numbering "manually" if this was 
available to them in FrameMaker. The users of my plugin were certainly willing 
to do some manual work to get point pages in their docs.

Rick

Rick Quatro
Carmen Publishing Inc.
r...@frameexpert.com
585-366-4017



-Original Message-
From: Framers
[mailto:framers-bounces+rick=rickquatro@lists.frameusers.com] On Behalf Of 
Stefan Gentz
Sent: Tuesday, April 25, 2017 5:20 AM
To: framers@lists.frameusers.com
Subject: [Framers] "Secret" Freeze Pagination Feature

Hi Framers,

Klaus Daube reminded me a few days ago, that there are some "secret"
features in FrameMaker, that are still present in the product today, but are no 
longer in the UI nor documented, especially "Freeze pagination" and "Open 
Heroic". I'm currently going through them and discuss them with the product 
managers and documentation team.

So, one of these "secret features" is "Freeze pagination": It's still present 
in FM 2017 and can be accessed with Esc-p-z.

For those who do not know the feature: Let's say you have a 100-page document 
with one text flow. On the master page you have a footer with a page count 
variable (<$curpagenum>). Now you can "freeze pagination" which will disconnect 
all text frames (that is, you get 100 disconnected pages with a Text Flow "A"). 
Now you can add new disconnected pages between other pages (called "point 
pages"). Or if you are at the end of a page and add new content, a new page is 
added right next to the current page with a connect text frame to the previous 
page. The page number will show a "point page number&q

[Framers] "Secret" Freeze Pagination Feature

[Stefan Gentz]

Hi Framers,

Klaus Daube reminded me a few days ago, that there are some "secret" features 
in FrameMaker, that are still present in the product today, but are no longer 
in the UI nor documented, especially "Freeze pagination" and "Open Heroic". I'm 
currently going through them and discuss them with the product managers and 
documentation team.

So, one of these "secret features" is "Freeze pagination": It's still present 
in FM 2017 and can be accessed with Esc-p-z.

For those who do not know the feature: Let's say you have a 100-page document 
with one text flow. On the master page you have a footer with a page count 
variable (<$curpagenum>). Now you can "freeze pagination" which will disconnect 
all text frames (that is, you get 100 disconnected pages with a Text Flow "A"). 
Now you can add new disconnected pages between other pages (called "point 
pages"). Or if you are at the end of a page and add new content, a new page is 
added right next to the current page with a connect text frame to the previous 
page. The page number will show a "point page number" (e.g. when you add pages 
after page 7, they will be numbered as 7.1, 7.2 etc.).
The idea of this feature back in the days was to create "revision pages" 
("point pages").

That said, I understand how the feature works, but in more than 20 years I have 
never used it myself (never had a use case for it) nor met anyone ever using it 
and all people I have asked in the last days who know this feature told me the 
same (never had a use case).

My question to you:
- Has anyone ever used this feature when it was still present in the UI many 
versions back?
- Is anyone still using it? 
- What is the use case scenario that you can think of where it still might be 
useful?

Your feedback will help us to have a new look at this feature and discuss what 
to do with it (bring it back to the UI and document it or keep it hidden or 
maybe even remove it).

Looking forward to your feedback,
Stefan Gentz
Adobe Worldwide TechComm Evangelist

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Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

Hi Peter,

Thanks for sharing your personal point of view one more time. Please rest 
assured, that there is definitively no “Corporate risk management philosophy 
that tries to balance customer acceptance of a product with customer 
dissatisfaction.” That’s not the way it goes at Adobe. Also, please rest 
assured, I will share your view with the team in our next meeting.


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
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From: knowhow...@gmail.com [mailto:knowhow...@gmail.com] On Behalf Of Peter Gold
Sent: Friday, March 24, 2017 15:40
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>; Stefan Gentz <ge...@adobe.com>; 
hedley.fin...@gmail.com
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling to 
menu icons

Once, again, Stefan, with all due respect. I agree with Hedley's point:

On Thu, Mar 23, 2017 at 8:38 PM, Hedley Finger 
<hedley.fin...@gmail.com<mailto:hedley.fin...@gmail.com>> wrote:
Stefan:

Usability trumps calming.

Hedley

The current main issue, from a user's point of view, is how the product 
performs. In the current release, the product has regressed in the most obvious 
way - the way that users see it on their monitors - and it imposes a burden on 
them - namely, having to re-create screen shots because of those visible 
changes.

The underlying issue is the product's engineering architecture, which 
historically has been difficult to repair and to advance.

The corporate decisions that accelerate release cycles, and reduce development 
resources, affect the quality of the product. Corporate risk management 
philosophy that tries to balance customer acceptance of a product with customer 
dissatisfaction, is what's at play here.

Users appreciate the work that goes into making the product. They don't 
appreciate excuses for why the product regresses or fails to work in essential 
areas.

Perhaps you can employ the user-community arguments you're hearing here to help 
bolster your case with Adobe management, to win better support for the 
development process.

There's no doubt that the problems were seen and commented upon during 
pre-release testing, by the developers and the volunteer pre-release testers. 
That the product was released with the unfixed problems, indicates that the 
decision-makers ruled in favor of something other than usability. That's the 
issue.


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---

Re: [Framers] Font size in marker windows, in FM2017

[Stefan Gentz]

Hi Austin,

compatibility with high-dpi screens is one of the major changes in the 2017 
release. FrameMaker fully supports high-dpi screens up to 4k (3840 x 2160).
This can also be found on our official product pages:
http://www.adobe.com/products/framemaker/features.html
Please also see our video about it:
https://video.tv.adobe.com/v/16936/
(Although it's "only" in Full HD, not 4k).

FrameMaker 2017 recognizes your screen resolution and Windows display scaling 
and adopts automatically the UI scaling based on your Windows environment even 
for multi-monitor environments with different resolutions / dpi ("Per-Monitor 
DPI-aware" in Microsoft terminology).

Unfortunately this list does not allow embedding screenshots or attachments. 
But I will be happy to send you a screenshot taken on a 4k monitor by e-mail if 
you allow me to do so.

Also, would you mind telling me the name of the sales rep that you were talking 
to? I would like to catch up with him/her.


Regards,
Stefan Gentz
Global Evangelist, Technical Communication
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
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On 20 Mar 2017, at 22:05, "kou...@kouroo.info<mailto:kou...@kouroo.info>" 
<kou...@kouroo.info<mailto:kou...@kouroo.info>> wrote:

The font size of the marker window is the same in 2017 as it is in earlier 
versions.
So you will be very disappointed (and upset) if you upgrade to 2017 and expect
a larger font in the marker window.

When Adobe released FM2017, they claimed to have finally made it compatible 
with high-density screens, but I noticed that their screen grabs did not 
include any demonstration of this. Since I suspected that they were merely 
lying again, I contacted a sales rep and promised that I would upgrade 
*immediately* to FM2017, *paying whatever price*,  if only they would provide 
me with a screen grab that demonstrated that they were at long last telling the 
truth -- that their newest release was indeed compatible with high-density 
screens. When the sales rep was (predictably) nonresponsive, I presumed that 
this meant that they were lying again. -- Now I see, from this thread, that 
unfortunately this was an accurate assessment.

Please pardon me for anger at their disrespect of their customer base -- after 
passing through every release of FrameMaker since long before Adobe acquired 
it, I am 79 now, and my eyes have become my severe limiting condition.

Austin Meredith, kou...@kouroo.info<mailto:kou...@kouroo.info>
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Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

Dear Alison,

I'm so sorry, if you felt that my original mail was offensive to you. That's 
not at all what I wanted! When I was writing about a "young and fresh team full 
of energy" I did not in any way wanted to imply anything negative about older 
people. Not at all!

Let me explain where I was coming from, please: I know the product and all 
these complaints since 20 years - 19 years before I started at Adobe. And I did 
the same complaints than many other here. And why did I do this? Because I made 
the same experiences and got frustrated from time to time as well. And you know 
what? Personally I think it was very valid to criticize a lot of things and it 
was often very legitimate.

But things have changed. The Adobe TechComm team that I know today has a very 
customer focused, open and listening attitude. We want your feedback, we want 
your bug reports and we want to fix them. We even go out and actively "hunt for 
bugs" in forums and with customers, and we want to improve the product, and we 
want to and we do solve old, long outstanding bugs and problems. This is true 
for the support team, true for the engineering team and true for all other of 
my colleagues in the Adobe TechComm team.

And yes, I do think it's sometimes good to let history be history. That does 
not mean forgetting and that does not mean ignoring history. Yes, I absolutely 
agree with you that we do need to learn from history to make the future better. 
And, believe me – as a German I grew up with that attitude my whole life. It's 
so to say deep in my DNA. But sometimes it's also good to accept that things 
change: Life, business, colleagues, friends etc. – and then move forward, focus 
on the future, take a new look at things, realistically review the status quo 
and compare it with the past. And sometimes it's also a good idea to accept 
that people, products and companies can and do change their attitudes and are 
doing better.

By the way, Adobe is one of the best employers worldwide, and gets the best 
rankings from their employees year after year, and Adobe is treating their 
employees very well in many aspects and has a great culture of diversity, 
equality, respect and creativity. I'm not aware of anyone in my team who what 
not sign that immediately. And maybe that's why we are "fresh and with a lot of 
energy". Young is relative (I'm 41 "only"? "already"?). And maybe it's more 
about staying "young" in the mind and an attitude. So yes, we are a "young" 
team, with many fresh and good ideas, full of innovation, energized to solve 
old problems and come up with great new solutions.
There are of course people in the team who are in the team for many years. But 
for a product that has a 30 years history, it's normal in the IT world that 
teams change. People join and leave over the years. That has nothing to do with 
"bad treatment" or anything negative you might want to want to imply. It's just 
normal life.

That said, sorry, if you felt that my original mail was offensive to you. 
That's not at all what I wanted.
So, and now I will open a ticket in our system for implementing something that 
Rick Quatro had send me earlier today. Another of those "old" (may I?), long 
pending request :-)
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist

 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Craig, Alison
Sent: Monday, March 20, 2017 19:28
To: Peter Gold <peter@petergold.photography>; An email list for people using 
Adobe FrameMaker software. <framers@lists.frameusers.com>
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling to 
menu icons

I’m sorry but this is offensive to me on so many levels – possibly others as 
well. And it’s indicative of too many players in the software world these days.
>> And? History is history! More or less no one from the old FrameMaker days is 
>> in the FrameMaker team today. Product Managers, engineers, QA, etc. – the 
>> whole team is pretty young and fresh. And with a lot of energy.
History isn’t just history. Remember "those who do not learn history are doomed 
to repeat it" which means you make the same mistakes over and over. Sound 
familiar when taken in context with some of the comments in this thread?
It’s not an accomplishment to say “More or less no one from the old FrameMaker 
days is in the FrameMaker team today”. That’s a sad commentary on the way Adobe 
(among others) does business and how it treats its employees.
And “young and fresh…with a lot of energy” in this context is nothing to brag 
about. It implies that older, experienced personnel just drag down the team..
“Tried and true” can be better for *good* reason. I’ve personally seen “young 
and fresh” team members push for something that’s long since been rejected by 
users as the o

Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)

[Stefan Gentz]

Seems, the formatting and screenshot got lost.

You can see the side by side comparison of the (index) marker dialog in FM 2015 
and 2017 here:

http://blogs.adobe.com/techcomm/marker-dialog-fm2015-vs-2017

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
  
Connect with us:
 Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS User Forum
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Stefan Gentz
Sent: Monday, March 20, 2017 14:37
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)

Just to give a side by side example:



[cid:image001.png@01D2A187.7C2EE270]





Regards,

Stefan Gentz

Adobe Worldwide TechComm Evangelist



Connect with us:

 Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS User Forum





-Original Message-
From: Stefan Gentz
Sent: Monday, March 20, 2017 14:33
To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>
Subject: RE: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



No, what I said is, that we have changed the index marker pod in FM 2017. It is 
NOT the same as the one in FM 2015.

The font size is the same now as in all other dialogs where you have editable 
text. It's not the same small size as in FM 2015 anymore.





Regards,

Stefan Gentz

Adobe Worldwide TechComm Evangelist





-Original Message-

From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Rick Quatro

Sent: Monday, March 20, 2017 14:02

To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>

Subject: Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



Wait, don't misunderstand what Stefan is saying. The font size of the marker 
window is the same in 2017 as it is in earlier versions. So you will be very 
disappointed (and upset) if you upgrade to 2017 and expect a larger font in the 
marker window.



-Original Message-

From: Framers

[mailto:framers-bounces+rick=rickquatro@lists.frameusers.com] On Behalf Of 
Stamm, David

Sent: Monday, March 20, 2017 8:36 AM

To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



2017-03-20-01T12:35Z



Stefan -



Thanks for this update.  Unfortunately, I have no idea whether (and if so,

when) I will get FrameMaker 2017 Release.  I guess that the change you reported 
is something I'll just have to look forward to.



Regards,

Dave Stamm

Information Engineer



-Original Message-

From: Framers

[mailto:framers-bounces+david.stamm=gd-ms@lists.frameusers.com] On Behalf 
Of Stefan Gentz

Sent: 2017-03-19-Sunday 09:39

To: framers@lists.frameusers.com

Subject: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



Hi



In the last days there was some discussion about them index marker text window.



David Stamm had file this in as an enhancement request:

https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftracker.adobe.com%2F%23%2Fview%2FFRMAKER-2451=02%7C01%7C%7C0acefd5e491145419edf08d46f916218%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636256117585634345=TOtaFEaHwlADwUVwiS4NBDH2n%2BTQhzTnQLb5z9kLP9s%3D=0



The marker window has changed in FM 2017 and is no in the same look and feel 
like other pods. Also the font size is the same as in the text field of all 
other dialogs:



[cid:image025.jpg@01D2A0BE.831E09E0]





In FrameMaker 2015 there was a different marker pod based on a different 
technology.



@all: Please give me feedback, on what is different in the index marker window 
for you that does make it more difficult to work with text in index markers 
compared with other markers or text in other dialogs / pods.





Regards,

Stefan Gentz

Adobe Worldwide TechComm Evangelist

[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon]

<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe

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Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)

[Stefan Gentz]

Just to give a side by side example:



[cid:image001.png@01D2A187.7C2EE270]





Regards,

Stefan Gentz

Adobe Worldwide TechComm Evangelist



Connect with us:

 Facebook |  Twitter |  LinkedIn |  YouTube |  Our Blog |  Adobe TCS User Forum





-Original Message-
From: Stefan Gentz
Sent: Monday, March 20, 2017 14:33
To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>
Subject: RE: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



No, what I said is, that we have changed the index marker pod in FM 2017. It is 
NOT the same as the one in FM 2015.

The font size is the same now as in all other dialogs where you have editable 
text. It's not the same small size as in FM 2015 anymore.





Regards,

Stefan Gentz

Adobe Worldwide TechComm Evangelist





-Original Message-

From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Rick Quatro

Sent: Monday, March 20, 2017 14:02

To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>

Subject: Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



Wait, don't misunderstand what Stefan is saying. The font size of the marker 
window is the same in 2017 as it is in earlier versions. So you will be very 
disappointed (and upset) if you upgrade to 2017 and expect a larger font in the 
marker window.



-Original Message-

From: Framers

[mailto:framers-bounces+rick=rickquatro@lists.frameusers.com] On Behalf Of 
Stamm, David

Sent: Monday, March 20, 2017 8:36 AM

To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



2017-03-20-01T12:35Z



Stefan -



Thanks for this update.  Unfortunately, I have no idea whether (and if so,

when) I will get FrameMaker 2017 Release.  I guess that the change you reported 
is something I'll just have to look forward to.



Regards,

Dave Stamm

Information Engineer



-Original Message-

From: Framers

[mailto:framers-bounces+david.stamm=gd-ms@lists.frameusers.com] On Behalf 
Of Stefan Gentz

Sent: 2017-03-19-Sunday 09:39

To: framers@lists.frameusers.com

Subject: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)



Hi



In the last days there was some discussion about them index marker text window.



David Stamm had file this in as an enhancement request:

https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftracker.adobe.com%2F%23%2Fview%2FFRMAKER-2451=02%7C01%7C%7C0acefd5e491145419edf08d46f916218%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636256117585634345=TOtaFEaHwlADwUVwiS4NBDH2n%2BTQhzTnQLb5z9kLP9s%3D=0



The marker window has changed in FM 2017 and is no in the same look and feel 
like other pods. Also the font size is the same as in the text field of all 
other dialogs:



[cid:image025.jpg@01D2A0BE.831E09E0]





In FrameMaker 2015 there was a different marker pod based on a different 
technology.



@all: Please give me feedback, on what is different in the index marker window 
for you that does make it more difficult to work with text in index markers 
compared with other markers or text in other dialogs / pods.





Regards,

Stefan Gentz

Adobe Worldwide TechComm Evangelist

[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon]

<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe

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Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)

[Stefan Gentz]

No, what I said is, that we have changed the index marker pod in FM 2017. It is 
NOT the same as the one in FM 2015.
The font size is the same now as in all other dialogs where you have editable 
text. It's not the same small size as in FM 2015 anymore.

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Rick Quatro
Sent: Monday, March 20, 2017 14:02
To: 'An email list for people using Adobe FrameMaker software.' 
<framers@lists.frameusers.com>
Subject: Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)

Wait, don't misunderstand what Stefan is saying. The font size of the marker 
window is the same in 2017 as it is in earlier versions. So you will be very 
disappointed (and upset) if you upgrade to 2017 and expect a larger font in the 
marker window.

-Original Message-
From: Framers
[mailto:framers-bounces+rick=rickquatro@lists.frameusers.com] On Behalf Of 
Stamm, David
Sent: Monday, March 20, 2017 8:36 AM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)

2017-03-20-01T12:35Z

Stefan -

Thanks for this update.  Unfortunately, I have no idea whether (and if so,
when) I will get FrameMaker 2017 Release.  I guess that the change you reported 
is something I'll just have to look forward to.

Regards,
Dave Stamm
Information Engineer

-Original Message-
From: Framers
[mailto:framers-bounces+david.stamm=gd-ms@lists.frameusers.com] On Behalf 
Of Stefan Gentz
Sent: 2017-03-19-Sunday 09:39
To: framers@lists.frameusers.com
Subject: [Framers] Font Size in Index Marker Pod (FRMAKER-2451)

Hi

In the last days there was some discussion about them index marker text window.

David Stamm had file this in as an enhancement request:
https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftracker.adobe.com%2F%23%2Fview%2FFRMAKER-2451=02%7C01%7C%7C0acefd5e491145419edf08d46f916218%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636256117585634345=TOtaFEaHwlADwUVwiS4NBDH2n%2BTQhzTnQLb5z9kLP9s%3D=0

The marker window has changed in FM 2017 and is no in the same look and feel 
like other pods. Also the font size is the same as in the text field of all 
other dialogs:

[cid:image025.jpg@01D2A0BE.831E09E0]


In FrameMaker 2015 there was a different marker pod based on a different 
technology.

@all: Please give me feedback, on what is different in the index marker window 
for you that does make it more difficult to work with text in index markers 
compared with other markers or text in other dialogs / pods.


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon]
<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe
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[Framers] Font Size in Index Marker Pod (FRMAKER-2451)

[Stefan Gentz]

Hi

In the last days there was some discussion about them index marker text window.

David Stamm had file this in as an enhancement request: 
https://tracker.adobe.com/#/view/FRMAKER-2451

The marker window has changed in FM 2017 and is no in the same look and feel 
like other pods. Also the font size is the same as in the text field of all 
other dialogs:

[cid:image025.jpg@01D2A0BE.831E09E0]


In FrameMaker 2015 there was a different marker pod based on a different 
technology.

@all: Please give me feedback, on what is different in the index marker window 
for you that does make it more difficult to work with text in index markers 
compared with other markers or text in other dialogs / pods.


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
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--

Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

Hi Peter,

my history with FrameMaker might be short and small compared to yours (I have 
only about 20 years of FrameMaker history on my shoulders, only something like 
+50,000 hours of working with FM, and only several million pages processed for 
all kind of companies from very small to super big in only up to 60 languages 
in both unstructured and structured FrameMaker). But I know many of the fights 
you fought as well and understand very well where you are coming from.

I remember very well the time when I modified the fmdlg.dll in the late 90ies 
and early two thousands to make several dialogs bigger (especially the xref 
dialog). Or how I hacked the FrameMaker.exe to output unmodified bookmarks code 
into ps and created fmroman to Unicode mapping tables, and hooked them into 
distillers epilog.ps. Or my scripts to do regex-based find & replace in MIF 
source code because the find & replace in FrameMaker was, let’s say: very 
basic. And I remember very well my yearlong fights for Unicode in FrameMaker 
and later on my yearlong fights for Right-To-Left support. I have fought 
countless fights with Adobe for about 20 years, before I finally joined them. 
So, tell me something, Peter …

And? History is history! More or less no one from the old FrameMaker days is in 
the FrameMaker team today. Product Managers, engineers, QA, etc. – the whole 
team is pretty young and fresh. And with a lot of energy. And in the last two 
years only they have tackled hundreds and hundreds of long and outstanding 
community wishes and requirements and many old bugs. Over the last 20 years a 
lot of them had accumulated. And in the last 2 years only, a big bunch of them 
were fixed and delivered. There are still some left and we are already working 
on them. With the soon to come Update 1 for FrameMaker we will fix and deliver 
on the next bunch of some long-time requests and bugs.

Adobe pushed FM development in the last 2 years heavily. The release cycles 
become much shorter and every three months a bigger update with new 
enhancements and bug fixes is rolled out. Our list of community wished is 
getting shorter every day and we have already started on tackling several other 
bigger areas of improvement.

Maybe it’s time, Peter, to adjust your negative picture that you have built 
over the last 20, 30 years.


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
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From: knowhow...@gmail.com [mailto:knowhow...@gmail.com] On Behalf Of Peter Gold
Sent: Saturday, March 18, 2017 01:35
To: Stefan Gentz <ge...@adobe.com>
Cc: Peter Gold <peter@petergold.photography>; An email list for people using 
Adobe FrameMaker software. <framers@lists.frameusers.com>; Lin Sims 
<ljsims...@gmail.com>
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling to 
menu icons

​Hi, Stefan:

Thanks for your detailed reply.

Again, with all due respect, your short history with FrameMaker puts you at a 
disadvantage, because, over the decades, many of the detailed recent feature 
enhancements, additions, and bug-fixes you noted, have been kicked to the "for 
future action" lists many times over.

We do appreciate the effort it's taken all the team members to achieve these 
improvements. We've never doubted the sincere dedication that the FrameMaker 
developers and teammates bring to the challenges of moving FM forward.

However, the over-arching reality is that the decision-makers who apportion the 
bare-subsistence budget to development are in control, so despite the good 
intentions and dedication of the development team to meet the competitive needs 
and customer/user requirements and requests, they continue to exist in the same 
borderline-survival mode.

One of the earliest and perennially-reap

Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

Hi Lin,

currently the size of the icons is based on the Windows display scaling and 
FrameMaker automatically selects one of the three sizes based on the system 
scaling.

We are already discussing to make icon size a user-based preference.


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe 
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From: Lin Sims [mailto:ljsims...@gmail.com]
Sent: Friday, March 17, 2017 18:08
To: Stefan Gentz <ge...@adobe.com>
Cc: Frame Users <framers@lists.frameusers.com>
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling to 
menu icons

You said that there are 3 sizes available for the icons. So what I'm wondering 
is, is it possible to select a preferred size instead of the one served up by 
default for whatever your resolution is. It won't be color, but it'll be easier 
for those of us with eye issues to see.

On Fri, Mar 17, 2017 at 12:57 PM, Stefan Gentz 
<ge...@adobe.com<mailto:ge...@adobe.com>> wrote:
Hi Lin,

> OK, I think I misunderstood what you were trying to tell me, for which I 
> apologize.

No need to apologize ☺ I appreciate the open discussion!

> Let me see if I understand now.
> Adobe had to put a lot of effort into redesigning the menu/toolbar icons so 
> that
> they'd work properly on high-resolution screens. It didn't have the resources 
> to
> create those icons in both color and the Adobe "unicolor" standard if it 
> wanted
> to add other features and to fix bugs, so it decided to go with the corporate
> standard interface so that those resources could be applied to adding features
> and fixing bugs.

Exactly so. Plus the feedback from many users who didn’t want to have colored 
icons anymore and requested a design to be calmer and more in line with other 
Adobe products.

> If coloring the icons turns out to be too much effort, is it possible to allow
> users to choose to use icons from the larger sets rather than the ones that
> would show up based on the screen resolution? Or would that just get weird?

Not sure, if I understand what you mean with “from the larger sets” … There is 
no “larger set” of icons in FM 2017. And the colored icons from 2015 do not 
work anymore as they were based on an older technology and are not compatible 
with high-dpi screens.

In theory it would probably be possible to make the icons “theme based” and 
allow users to create their own themes with their own icons. But … to provide a 
full theme, you would have to create a total of +600 icons and all of them in 
three sizes (a total of 1,836 icons, just counted them). Not sure, if there 
would be really a lot of users who would want to do that …

We have an open discussion about colored icons internally. Yes, we did hear 
you! But we have a lot of things on the roadmap and want to tackle a lot of 
long time user requests and bugs. Some of the requests are very old (many of 
them requested in this forum as well), most of them are very valid and 
important for the majority of users, others are simply necessary to modernize 
FrameMaker, others are new and innovative features. So, honestly, we will have 
to balance, if we spend resources into bringing back colored icons, or changes 
requested here and the Adobe User Forum like a new PDF Engine, finally fixing 
CMYK, 64 bit support, updating Pantone libraries, more advanced search & 
replace functionalities … to call out just a few requests.


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe 
FrameMaker Icon] <http://www.adobe.com/products/framemaker.html>   [Adobe 
RoboHelp Icon] <http://www.adobe.com/products/robohelp.html>   [

Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

red to make FrameMaker’s user interface technology fit 
for the future. Beside this a lot of ground work in the code was done to set 
the foundation for future developments.
Most of this is not visible to the end-user, but it was necessary ground work 
in the background that had to be done. In many aspects FrameMaker 2017 is a 
much more modern product today “under the hood” and in many aspects the 
foundation is set for the future. It might not be “visible”, but we had to do 
this and you can be sure, that we will continue to make FrameMaker the best 
tool for technical writers.

> Perhaps it's time, within Adobe, to give FM the world-class
> recognition its earned over the decades, give it the development
> budget it deserves, and retire the obsolete engineering model,
> as well as the obsolete lame excuse.

Oh yes! Believe me, everyone in the Adobe TechComm team would love to get a 
bigger budget. And we’re fighting for it everyday competing with other business 
units J

But to be realistic … just look at every normal company. I guess more or less 
all of you have made this experience: How big is the budget of the marketing 
department? And how small is the budget of the tech comm department? Right. And 
guess what? Adobe has excellent tools for creatives and marketing … and 
excellent tools for TechComm. I guess you get the idea J


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe 
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From: knowhow...@gmail.com [mailto:knowhow...@gmail.com] On Behalf Of Peter Gold
Sent: Friday, March 17, 2017 15:42
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Cc: Stefan Gentz <ge...@adobe.com>; Lin Sims <ljsims...@gmail.com>
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling to 
menu icons

​With all due respect, Stefan:

You're pointing out Adobe's longest-running lame excuse for denying development 
resources to FrameMaker. Other Adobe products adjusted to high-resolution 
screens long ago.

There's always been the sense in replies to user requests, that users who ask 
for product improvements and enhancements are whiners who aren't satisfied with 
an already-great product.

One of the fundamental issues that have crippled FM development, going back to 
the 1990s is it's original engineering architecture. Over the years, it's been 
patched in many truly genius ways, to be able to provide more and newer 
features. However, the more complicated the patchwork has become, the more 
difficult it has become to evolve.

When InDesign was introduced, one of its claims was that the engineering model 
- a core engine that hosts plug-in and add-on modules for 
independently-designed features- would make it simpler to maintain and evolve. 
Even with this more-advanced engineering concept and design, software 
development demands resources to move ahead in a timely way to remain 
competitive, and even to leap ahead of competitors. It's a hope; the reality is 
that product advancement is slow, demanding, and expensive.

Even with the Creative Suite engineering model - applications that share common 
user interface appearances, some common features and operations, and some 
underlying engineering - evolving the CS products remains demanding and 
difficult.

Over the years, ID's book-publishing features have gone from non-existent to 
nearly-equal to FM's book features. ID's electronic-publishing features have 
evolved greatly because of intense competition.

The point is that, even with a sufficient development budget, advancing ID's 
more-flexible engineering model, takes resources, and takes time.

Adobe's long-time resistance to re-engineering FM's underlying technology, so 
it can evolve more efficiently, is more than disappointing. Repeating 

Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

Hi Lin,

> OK, I think I misunderstood what you were trying to tell me, for which I 
> apologize.

No need to apologize J I appreciate the open discussion!

> Let me see if I understand now.
> Adobe had to put a lot of effort into redesigning the menu/toolbar icons so 
> that
> they'd work properly on high-resolution screens. It didn't have the resources 
> to
> create those icons in both color and the Adobe "unicolor" standard if it 
> wanted
> to add other features and to fix bugs, so it decided to go with the corporate
> standard interface so that those resources could be applied to adding features
> and fixing bugs.

Exactly so. Plus the feedback from many users who didn’t want to have colored 
icons anymore and requested a design to be calmer and more in line with other 
Adobe products.

> If coloring the icons turns out to be too much effort, is it possible to allow
> users to choose to use icons from the larger sets rather than the ones that
> would show up based on the screen resolution? Or would that just get weird?

Not sure, if I understand what you mean with “from the larger sets” … There is 
no “larger set” of icons in FM 2017. And the colored icons from 2015 do not 
work anymore as they were based on an older technology and are not compatible 
with high-dpi screens.

In theory it would probably be possible to make the icons “theme based” and 
allow users to create their own themes with their own icons. But … to provide a 
full theme, you would have to create a total of +600 icons and all of them in 
three sizes (a total of 1,836 icons, just counted them). Not sure, if there 
would be really a lot of users who would want to do that …

We have an open discussion about colored icons internally. Yes, we did hear 
you! But we have a lot of things on the roadmap and want to tackle a lot of 
long time user requests and bugs. Some of the requests are very old (many of 
them requested in this forum as well), most of them are very valid and 
important for the majority of users, others are simply necessary to modernize 
FrameMaker, others are new and innovative features. So, honestly, we will have 
to balance, if we spend resources into bringing back colored icons, or changes 
requested here and the Adobe User Forum like a new PDF Engine, finally fixing 
CMYK, 64 bit support, updating Pantone libraries, more advanced search & 
replace functionalities … to call out just a few requests.


Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe 
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From: Lin Sims [mailto:ljsims...@gmail.com]
Sent: Friday, March 17, 2017 14:05
To: Stefan Gentz <ge...@adobe.com>; Frame Users <framers@lists.frameusers.com>
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling to 
menu icons

OK, I think I misunderstood what you were trying to tell me, for which I 
apologize.
Let me see if I understand now.
Adobe had to put a lot of effort into redesigning the menu/toolbar icons so 
that they'd work properly on high-resolution screens. It didn't have the 
resources to create those icons in both color and the Adobe "unicolor" standard 
if it wanted to add other features and to fix bugs, so it decided to go with 
the corporate standard interface so that those resources could be applied to 
adding features and fixing bugs.
Do I have it now?
If so, I'm going to have to heave a heavy sigh of disappointment, because I 
can't really argue with the decision. I'd put bug fixing at the top of the list 
of priorities myself. I'm just sorry I don't currently have the opportunity to 
take advantage of the high resolution icons. (My home laptop is 6 years old, 
but I got a top of the line gaming rig so it isn't practical or necessary to 
replace it yet

Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

I understood this, Lin.

That's why I wrote:


We will discuss this over the next weeks internally and explore the 
possibilities to satisfy the wishes from both user groups – those who like the 
colored icons and those who prefer uni-colored icons.

The change to make FrameMaker compatible with high-res / high-dpi, scalable 
screens was a very heavy, but necessary and unavoidable investment. And the 
decision for the icons was to focus on one "theme", based on Adobe internal 
requirements, extensive market research, customer interviews and user feedback 
and involved UI and UX experts.

Also, please understand, that due to huge the amount of icons (and every single 
of them in multiple sizes) providing both uni-colored and multi-colored would 
have been a substantial effort. Due to the changes in the UI technology all 
icons had to be created from the scratch.
And after all we need to carefully balance between "cosmetic" dicersity and 
other all the other important wishes and requirements from the community.

We all know how it is: When we invest now in colored icons because 33 users 
have voted on a bug report that it is important for them, thousands of other 
users will come and say: What the heck, why are you wasting your efforts on the 
color of icons instead of bringing us feature a, b, c, d that we are asking for 
since xy?

But don't get me wrong now, please. As I said, we appreciate the feedback from 
the frameusers community. And we heard you loud and clear. And as I said we 
will discuss it internally over the next weeks and explore what we can do to 
make you as our core group of users happy :-)

Regards,
Stefan Gentz
Global Evangelist, Technical Communication
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On 17 Mar 2017, at 01:26, Lin Sims 
<ljsims...@gmail.com<mailto:ljsims...@gmail.com>> wrote:

FrameMaker 2015 provided the OPTION to use either unicolor or colored icons
in the menu bar, and also to scale the menu bar icons larger. FrameMaker
2017 doesn't have the option available anymore.

I don't understand why providing that as an OPTION was taken away, since
that allowed those who like color or larger scale icons in the
menu/toolbars to have them, and those who prefer to have them look like the
interface in other Adobe products to have that.

I don't think anyone here is asking that the menu/toolbar interface be all
one way or all the other. We're asking that both ways be available, as they
were in FM2015, so that we can make a choice regarding how we prefer them.


On Thu, Mar 16, 2017 at 7:40 PM, Stefan Gentz 
<ge...@adobe.com<mailto:ge...@adobe.com>> wrote:

Hi all,

we heard you!

Thanks for all your feedback on the new icon design. We do appreciate your
feedback.

As you might imagine, we did not take the decision to go for a uni-color
design easy and a lot of considerations and user feedback went into this.
And yes, there was a diverse feedback from users: Some users liked the
colored icons (for reasons many if you mentioned here as well) and strongly
encouraged us to keep the colored icons, others preferred a uni-color
design as they are used to it from other Adobe Apps and because they
preferred a more "calm", less "distracting" working environment and
strongly encouraged us to go for this. Also there is a wide range of users
worldwide throughout many countries and cultures and age groups with a wide
range of expectations.

And no, we did not "dismiss and belittled" feedback in the prerelease
phase. But the feedback came in a very late phase and there was no time
left to take this into consideration. There are hundreds of icons and the
majority of them are in multiple sites for the new high-dpi screen
compatibility. It's nothing that can be done "overnight"

Re: [Framers] Fm 2017: MathFlow Structure Editor trial license expired

[Stefan Gentz]

Hi Yves,

MathFlow license is independent of the FrameMaker license. That is, if you have 
used it before as a trial (e.g. in FM 2015), it's likely that your trial of 
MathFlow has expired even before you installed FM 2017.

Please contact Design Science regarding this:
https://www.dessci.com/en/products/mathflow/mf_contact.htm

If you need additional help, please let me know off the list.



Regards,
Stefan Gentz
Global Evangelist, Technical Communication
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe 
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On 2 Feb 2017, at 09:41, Yves Barbion 
<yves.barb...@gmail.com<mailto:yves.barb...@gmail.com>> wrote:

Hi group

When I try Insert > MathML Equation, I get the error message "Your MathFlow
Structure Editor trial license has expired". That's a bit fast after only 1
day of using Fm 2017. ;-)

Is anyone else seeing this?

Thanks

Yves
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Re: [Framers] FM 2017 Feature Request: Restore color and scaling to menu icons

[Stefan Gentz]

Hi all,

we heard you!

Thanks for all your feedback on the new icon design. We do appreciate your 
feedback.

As you might imagine, we did not take the decision to go for a uni-color design 
easy and a lot of considerations and user feedback went into this. And yes, 
there was a diverse feedback from users: Some users liked the colored icons 
(for reasons many if you mentioned here as well) and strongly encouraged us to 
keep the colored icons, others preferred a uni-color design as they are used to 
it from other Adobe Apps and because they preferred a more "calm", less 
"distracting" working environment and strongly encouraged us to go for this. 
Also there is a wide range of users worldwide throughout many countries and 
cultures and age groups with a wide range of expectations.

And no, we did not "dismiss and belittled" feedback in the prerelease phase. 
But the feedback came in a very late phase and there was no time left to take 
this into consideration. There are hundreds of icons and the majority of them 
are in multiple sites for the new high-dpi screen compatibility. It's nothing 
that can be done "overnight".

Again, we did hear you and understand that there is a wide range of personal 
preferences and tastes. We will discuss this over the next weeks internally and 
explore the possibilities to satisfy the wishes from both user groups – those 
who like the colored icons and those who prefer uni-colored icons.

By the way, my personal take on this is: I like the uni-color design and prefer 
it over the colored icons. I like it, because it's more calm and allows me to 
focus more on the content and get less distracted by a big bunch of 
"candy-colored" icons (yes, Matt Sullivan, I know … ;-)).
I'm just used to this style as I also work every day in PhotoShop, Illustrator 
and InDesign as well. And I'm used to it, as many modern apps, tools, systems 
all have this kind of design. I just like it and it's for sure a personal 
preference.
By the way, I work with FrameMaker intensively for more than 20 years and have 
pushed out several million of pages and went through all the UI changes over 
the last ten product generations. And personally I think the new FM 2017 UI is 
the best FrameMaker ever had – in terms of logical enhancements and 
restructuring, terminology enhancements and consistency, user-friendliness and 
productivity enhancements and technical advancements (I'm running FM on a 
modern high-dpi screen and LOVE the crystal clear, sharp UI and text editing).
But again, that's just my personal 2 cents as a hardcore and long-term user ;-)



Regards,
Stefan Gentz
Global Evangelist, Technical Communication
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
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On 16 Mar 2017, at 18:38, Lin Sims 
<ljsims...@gmail.com<mailto:ljsims...@gmail.com>> wrote:

For those who might be curious, we're up to 32 votes!

On Tue, Mar 14, 2017 at 3:50 PM, Lin Sims 
<ljsims...@gmail.com<mailto:ljsims...@gmail.com>> wrote:

And pretty soon they may think you've started a movement.

On Tue, Mar 14, 2017 at 2:39 PM, Craig, Alison 
<acr...@bkultrasound.com<mailto:acr...@bkultrasound.com>>
wrote:

I voted for both of them.

Very timely as well - having just had an ophthalmology appointment this
morning for my old and tired eyes. ;-)))

Alison


From: Framers [mailto:framers-bounces+acraig=
bkultrasound@lists.frameusers.com<mailto:bkultrasound@lists.frameusers.com>]
 On Behalf Of Lin Sims
Sent: Friday, March 10, 2017 6:37 AM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] FM 2017 Feature Request: Restore color and scaling
to menu icons

Direct link to Dave Stamm's request is:

https://na01.safelinks.protection.outlook.com/?url=https

Re: [Framers] OT Followup: Stopping Adobe's auto install of Reader DC

[Stefan Gentz]

Hi Frank,

I'd like to follow up with you on this. Could you please get in touch with me 
so that we can investigate this together?


Regards,
Stefan Gentz
Global Evangelist, Technical Communication
[Adobe]<http://www.adobe.com/>  [Adobe TCS Icon] 
<http://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe 
FrameMaker Icon] <http://www.adobe.com/products/framemaker.html>   [Adobe 
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On 7 Mar 2017, at 22:19, Frank Stearns 
<fra...@pacifier.com<mailto:fra...@pacifier.com>> wrote:

I'm cautiously optimistic that this particular zombie beast has finally been 
destroyed.

The unwanted install of DC happened twice more since my last post, and in a 
rage I went to vent at Adobe support. Of course, one is not allowed to contact 
them for such a lowly product (or not having parted with cash earlier), but a 
few posts in the "forums" section led me to look at the windows Task scheduler. 
Interesting critter.

Sure enough, our delightful friends had entered a task to update Reader at 
EVERY login. I'm not familiar with the nuts and bolts of the scheduler, but 
apparently there are no settings to notify the user, the task "just happens". 
(Or, if such notifications are possible, they were certainly disabled for this 
task.)

With MUCH GLEE, I found the command to DELETE this task, and happily did so. I 
confirmed that the Reader Update task is no longer in the task list for this 
system.

So, we'll see just how much of a horror movie is rolling here, and whether or 
not I'm updated to DC again. If so, I won't need to email; you'll *hear* me 
scream from thousands of miles away.

A note to Adobe if you're listening: please don't do things like this. Such 
actions only alienate people.

Frank
Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com<mailto:fra...@fsatools.com>  1-435-275-8981  
fsatools.com<http://fsatools.com>
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Re: [Framers] Publish Newbie - TOC pane in responsive HTML

[Stefan Gentz]

Hi Rick

This is related to the TOC in your book. I have noticed this a couple of times. 
We are currently investigating this.

Please check my comment on this blog post at the bottom:
http://blogs.adobe.com/techcomm/2014/11/blog-post-a-quick-guide-to-mobile-publishing-with-framemaker-12.html

If you follow this steps, it should work.

Regards,
Stefan Gentz
Adobe Global Evangelist, Technical Communication
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From: Framers <framers-bounces+gentz=adobe@lists.frameusers.com> on behalf 
of Rick Quatro <r...@rickquatro.com>
Date: Tuesday 20 September 2016 at 21:18
To: "framers@lists.frameusers.com" <framers@lists.frameusers.com>
Subject: [Framers] Publish Newbie - TOC pane in responsive HTML

Hello Framers,

I have a large book that I am converting to Responsive HTML5 using
FrameMaker 2015's Publish Feature. The TOC pane is getting populated with
the file names from my book instead the TOC entries. How do I get my TOC
entries to show in the TOC pane on the left?

Rick

Rick Quatro
Carmen Publishing Inc.
585-366-4017
r...@frameexpert.com<mailto:r...@frameexpert.com>






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Re: [Framers] Tecom November 8-10, 2016 in Stuttgart

[Stefan Gentz]

Hi Klaus,

Klaus Daube wrote on Monday 19 September 2016 at 10:19:
> Has anybody heard whether beta-testing has already started? On the website 
> www.adobeprerelease.com there is no notion of FrameMaker.
>
> I'm eager to know whether at least some of the issues from my long list 
> (presented during beta FM-13) have been addressed, for example:
> - Will the UI cope with high density monitors?
>- Awful dialogue for sorting in table revised?
>- German quotation marks no more a "punctuation error"?
>- …
>You may look at the full list at
>http://www.daube.ch/zz_tests/FM-future-requirements.pdf

You know that your list is “famous” in our team, don’t you? And we appreciate 
your work really a lot. You can be sure, that your feedback is not unheard … ☺

The beta has not started yet, but will start soon. I guess you will like what 
you will see soon ☺


Regards,
Stefan Gentz
Global Evangelist, Technical Communication
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