Re: [Framers] Publishing Help fails

[Bragg, Judy - Xylem]

It turns out you all had a piece of the ultimate solution.  For some, still 
unknown reason, the crash appears to be linked to the images in that 89th 
document where the crash occurred.  That FM wouldn't even publish on its own 
until I removed the pictures.

They were all PNG format so...I just put them back in, a few at a time, and 
recompiling.  It never crashed again so...something about the link itself, 
maybe.

Anyway, It's compiling successfully now.  Thank you for all of your suggestions.

Judy Bragg
Technical Writer/QC
HYPACK - A Xylem Brand
56 Bradley St.
Middletown, CT 06457
O: +1.860.635.1500
judy.br...@xyleminc.com
www.hypack.com
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Re: [Framers] Publishing Help fails

[ideaslists]

The suggestion was just to track down what was causing the problem. Once you
find it and --hopefully--fit it, then output the entire book.

David Creamer
IDEAS Training
--

Date: Mon, 22 Jan 2018 13:17:54 +
From: "Bragg, Judy - Xylem" <j...@hypack.com>
Subject: [Framers] Publishing Help fails


Thanks for your suggestions.

I had contemplated publishing FM #89 to the end, or #89 alone, but I have
cross-references between FMs that would be broken if I did that. Wouldn't
that cause other problems?

Judy Bragg
Technical Writer/QC
HYPACK - A Xylem Brand
56 Bradley St.
Middletown, CT 06457
O: +1.860.635.1500
judy.br...@xyleminc.com<mailto:judy.br...@xyleminc.com>
www.hypack.com<http://www.hypack.com/>
[Email Logo]
[HYPACK 2018 Email Banner]


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[Framers] Publishing Help fails

[Bragg, Judy - Xylem]

Thanks for your suggestions.

I had contemplated publishing FM #89 to the end, or #89 alone, but I have 
cross-references between FMs that would be broken if I did that. Wouldn't that 
cause other problems?

Judy Bragg
Technical Writer/QC
HYPACK - A Xylem Brand
56 Bradley St.
Middletown, CT 06457
O: +1.860.635.1500
judy.br...@xyleminc.com
www.hypack.com
[Email Logo]
[HYPACK 2018 Email Banner]

CONFIDENTIALITY NOTICE: This e-mail, including any attachments and/or linked 
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contain information that is privileged, confidential, proprietary, or otherwise 
protected by law. Any unauthorized review, dissemination, distribution, or 
copying is prohibited. If you have received this communication in error, please 
contact the original sender immediately by reply email and destroy all copies 
of the original message and any attachments. Please note that any views or 
opinions presented in this e-mail are solely those of the author and do not 
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Re: [Framers] Publishing Help fails

[ideaslists]

For the record, I don't think this was off list... 

Actually, her concept is sound. Use the "binary method" to track down the
problem.
Output the first half of the book see if there are problems.
Do same for second half. 
Keep dividing sections in half and test each section until problem(s) can be
identified.

David Creamer
IDEAS Training


Date: Fri, 19 Jan 2018 15:02:47 +
From: Fred Ridder <docu...@hotmail.com>
To: An email list for people using Adobe FrameMaker software.
<framers@lists.frameusers.com>
Subject: Re: [Framers] Publishing Help fails

Off list:


For the record, I don't think this suggestion is going to be very helpful in
the case at hand.

Judy is talking about a book with 2400 pages and roughly 100 component FM
files. And the problem occurs at the 89th *file* not the 89th page.

-FR


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Re: [Framers] Publishing Help fails

[Fred Ridder]

Off list:


For the record, I don't think this suggestion is going to be very helpful in 
the case at hand.

Judy is talking about a book with 2400 pages and roughly 100 component FM 
files. And the problem occurs at the 89th *file* not the 89th page.

-FR


From: Framers <framers-bounces+docudoc=hotmail@lists.frameusers.com> on 
behalf of Carole McCormick <carolemccorm...@sunnuclear.com>
Sent: Friday, January 19, 2018 8:23 AM
To: framers@lists.frameusers.com
Subject: [Framers] Publishing Help fails

When I've had issues like this, I have copied my project, deleted pages from 
the Frame file, and published the help until I can pinpoint what is causing the 
problem. You might start by deleting everything after page 88 and publishing. 
If that is successful, add more pages back and republish.  I know this is 
time-consuming, but I've been able to find and correct problems doing that.

Another thing I have found when I've had a failure is that the problem is with 
an image. So you might want to take a look at any images that are on the page 
where the failure occurs. Remove images and try publishing again. (Working, of 
course, with a copy of the project!)

HTH!
Carole

-Original Message-
From: Framers 
[mailto:framers-bounces+carolemccormick=sunnuclear@lists.frameusers.com] On 
Behalf Of framers-requ...@lists.frameusers.com
Sent: Wednesday, January 17, 2018 4:04 PM
To: framers@lists.frameusers.com
Subject: Framers Digest, Vol 142, Issue 9

Send Framers mailing list submissions to framers@lists.frameusers.com To 
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replying, please edit your Subject line so it is more specific than "Re: 
Contents of Framers digest..."

Today's Topics:

   1.  Publishing Help fails (Bragg, Judy - Xylem)


--

Message: 1
Date: Tue, 16 Jan 2018 21:22:52 +
From: "Bragg, Judy - Xylem" <j...@hypack.com>
To: "framers@lists.frameusers.com" <framers@lists.frameusers.com>
Subject: [Framers] Publishing Help fails
Message-ID:
<1298b32a1512499c91641322747ce...@seemm1e15-06.world.fluidtechnology.net>

Content-Type: text/plain; charset="us-ascii"

Hi Framers,

I have TCS 2015 on a 64-bit Win7 machine with almost 19 Gb free HD space & 16 
Gb RAM.

This is my first time around using FrameMaker 2015 and attempting to publish 
our Help files from FrameMaker.  I learned a lot from Matt Sullivan's course 
and successfully published a "test run" in November, so  I thought I was all 
set and all I'd have to do is update the content, tweak the CSS a little bit, 
and republish.  Well...nothing's ever easy!

I'm publishing a large book (2400 pgs) with about 100 component FM files.

-  All files open in FM without error.

-  Style sheet and mapping are complete.

-  When I attempt to publish to HTML5, the process crashes at the 89th 
document. A "Failed Importing Documents" message appears, then FM closes.  No 
files have been updated, even the first 88.  At least the Date Mod. property is 
still the date I initiated the project.
I contemplated dividing the book and attempting to publish the second half 
alone (as a test or to get the missing image files) but that would more than 
likely cause error messages due to unresolved cross-references.

Since I do have Tech. Comm. Suite, and I'm experienced with publishing CHM from 
RoboHelp, I tried going that route as well.  Everything seemed to go normally 
until I started scanning the output and found some missing images.  I see the 
*.PNG name, but no image.  On further investigation, I find there are almost 
500 image files of 0 Kb!  It appears that all of the "missing images" are in 
sections from the second half of the book (starting before the 89th FM where 
the other process crashed).

The only other thing I can think of is that it needs more memory to publish 
such a large book.  That being said, I *have* removed about 10 Gb of files from 
the HD today.  It's possible I had more free space in November than I do now.  
Is it worth a try to free up more HD space for the compile?

Any words of wisdom are welcome.  I'm about out of ideas.

Thanks in advance,

Judy Bragg
Technical Writer/QC
HYPACK - A Xylem Brand
56 Bradley St.
Middletown, CT 06457
O: +1.860.635.1500
judy.br...@xyleminc.com<mailto:judy.br...@xyleminc.com>
www.hypack.com<http://www.hypack.com/>
[Email Logo]
[HYPACK 2018 Email Banner]

CONFIDENTIALITY NOTICE: This e-mail, including any attachments and/or linked 
documents, is intended for the sole use of the intended addressee and may 
contain information that is privileged, confidential, proprietary, or otherwise 
protected by law. Any unauthorized revi

[Framers] Publishing Help fails

[Carole McCormick]

When I've had issues like this, I have copied my project, deleted pages from 
the Frame file, and published the help until I can pinpoint what is causing the 
problem. You might start by deleting everything after page 88 and publishing. 
If that is successful, add more pages back and republish.  I know this is 
time-consuming, but I've been able to find and correct problems doing that.

Another thing I have found when I've had a failure is that the problem is with 
an image. So you might want to take a look at any images that are on the page 
where the failure occurs. Remove images and try publishing again. (Working, of 
course, with a copy of the project!)

HTH!
Carole

-Original Message-
From: Framers 
[mailto:framers-bounces+carolemccormick=sunnuclear@lists.frameusers.com] On 
Behalf Of framers-requ...@lists.frameusers.com
Sent: Wednesday, January 17, 2018 4:04 PM
To: framers@lists.frameusers.com
Subject: Framers Digest, Vol 142, Issue 9

Send Framers mailing list submissions to framers@lists.frameusers.com To 
subscribe or unsubscribe, visit 
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com You can reach 
the person managing the list at framers-ow...@lists.frameusers.com When 
replying, please edit your Subject line so it is more specific than "Re: 
Contents of Framers digest..."

Today's Topics:

   1.  Publishing Help fails (Bragg, Judy - Xylem)


--

Message: 1
Date: Tue, 16 Jan 2018 21:22:52 +
From: "Bragg, Judy - Xylem" <j...@hypack.com>
To: "framers@lists.frameusers.com" <framers@lists.frameusers.com>
Subject: [Framers] Publishing Help fails
Message-ID:
<1298b32a1512499c91641322747ce...@seemm1e15-06.world.fluidtechnology.net>

Content-Type: text/plain; charset="us-ascii"

Hi Framers,

I have TCS 2015 on a 64-bit Win7 machine with almost 19 Gb free HD space & 16 
Gb RAM.

This is my first time around using FrameMaker 2015 and attempting to publish 
our Help files from FrameMaker.  I learned a lot from Matt Sullivan's course 
and successfully published a "test run" in November, so  I thought I was all 
set and all I'd have to do is update the content, tweak the CSS a little bit, 
and republish.  Well...nothing's ever easy!

I'm publishing a large book (2400 pgs) with about 100 component FM files.

-  All files open in FM without error.

-  Style sheet and mapping are complete.

-  When I attempt to publish to HTML5, the process crashes at the 89th 
document. A "Failed Importing Documents" message appears, then FM closes.  No 
files have been updated, even the first 88.  At least the Date Mod. property is 
still the date I initiated the project.
I contemplated dividing the book and attempting to publish the second half 
alone (as a test or to get the missing image files) but that would more than 
likely cause error messages due to unresolved cross-references.

Since I do have Tech. Comm. Suite, and I'm experienced with publishing CHM from 
RoboHelp, I tried going that route as well.  Everything seemed to go normally 
until I started scanning the output and found some missing images.  I see the 
*.PNG name, but no image.  On further investigation, I find there are almost 
500 image files of 0 Kb!  It appears that all of the "missing images" are in 
sections from the second half of the book (starting before the 89th FM where 
the other process crashed).

The only other thing I can think of is that it needs more memory to publish 
such a large book.  That being said, I *have* removed about 10 Gb of files from 
the HD today.  It's possible I had more free space in November than I do now.  
Is it worth a try to free up more HD space for the compile?

Any words of wisdom are welcome.  I'm about out of ideas.

Thanks in advance,

Judy Bragg
Technical Writer/QC
HYPACK - A Xylem Brand
56 Bradley St.
Middletown, CT 06457
O: +1.860.635.1500
judy.br...@xyleminc.com<mailto:judy.br...@xyleminc.com>
www.hypack.com<http://www.hypack.com/>
[Email Logo]
[HYPACK 2018 Email Banner]

CONFIDENTIALITY NOTICE: This e-mail, including any attachments and/or linked 
documents, is intended for the sole use of the intended addressee and may 
contain information that is privileged, confidential, proprietary, or otherwise 
protected by law. Any unauthorized review, dissemination, distribution, or 
copying is prohibited. If you have received this communication in error, please 
contact the original sender immediately by reply email and destroy all copies 
of the original message and any attachments. Please note that any views or 
opinions presented in this e-mail are solely those of the author and do not 
necessarily represent those of Xylem Inc.
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&l

Re: [Framers] Publishing Help fails

[David Creamer]

Check Frame file names. Watch for punctuation in name—use standard web naming 
system. 

David Creamer 

This message is sent from my iPhone. Please forgive short responses and 
misspelled words. 

> On Jan 17, 2018, at 1:04 PM, framers-requ...@lists.frameusers.com wrote:
> 
> Publishing Help fails

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[Framers] Publishing Help fails

[Bragg, Judy - Xylem]

Hi Framers,

I have TCS 2015 on a 64-bit Win7 machine with almost 19 Gb free HD space & 16 
Gb RAM.

This is my first time around using FrameMaker 2015 and attempting to publish 
our Help files from FrameMaker.  I learned a lot from Matt Sullivan's course 
and successfully published a "test run" in November, so  I thought I was all 
set and all I'd have to do is update the content, tweak the CSS a little bit, 
and republish.  Well...nothing's ever easy!

I'm publishing a large book (2400 pgs) with about 100 component FM files.

-  All files open in FM without error.

-  Style sheet and mapping are complete.

-  When I attempt to publish to HTML5, the process crashes at the 89th 
document. A "Failed Importing Documents" message appears, then FM closes.  No 
files have been updated, even the first 88.  At least the Date Mod. property is 
still the date I initiated the project.
I contemplated dividing the book and attempting to publish the second half 
alone (as a test or to get the missing image files) but that would more than 
likely cause error messages due to unresolved cross-references.

Since I do have Tech. Comm. Suite, and I'm experienced with publishing CHM from 
RoboHelp, I tried going that route as well.  Everything seemed to go normally 
until I started scanning the output and found some missing images.  I see the 
*.PNG name, but no image.  On further investigation, I find there are almost 
500 image files of 0 Kb!  It appears that all of the "missing images" are in 
sections from the second half of the book (starting before the 89th FM where 
the other process crashed).

The only other thing I can think of is that it needs more memory to publish 
such a large book.  That being said, I *have* removed about 10 Gb of files from 
the HD today.  It's possible I had more free space in November than I do now.  
Is it worth a try to free up more HD space for the compile?

Any words of wisdom are welcome.  I'm about out of ideas.

Thanks in advance,

Judy Bragg
Technical Writer/QC
HYPACK - A Xylem Brand
56 Bradley St.
Middletown, CT 06457
O: +1.860.635.1500
judy.br...@xyleminc.com
www.hypack.com
[Email Logo]
[HYPACK 2018 Email Banner]

CONFIDENTIALITY NOTICE: This e-mail, including any attachments and/or linked 
documents, is intended for the sole use of the intended addressee and may 
contain information that is privileged, confidential, proprietary, or otherwise 
protected by law. Any unauthorized review, dissemination, distribution, or 
copying is prohibited. If you have received this communication in error, please 
contact the original sender immediately by reply email and destroy all copies 
of the original message and any attachments. Please note that any views or 
opinions presented in this e-mail are solely those of the author and do not 
necessarily represent those of Xylem Inc.
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