Re: Turkish Font Issue
On 2014-Mar-14 12:21 PM, Alan Salo (Ariens Plant 1) wrote: Happy Friday! My team is using FrameMaker 11 to build our international manuals. This problem occurs on two of the workstations: When using Adobe Distiller to print a Turkish-language file to a PDF we have font errors where certain characters do not distill correctly and appear as boxes. The fonts used in the FrameMaker file are Arial and Arial Unicode and they display correctly in the Frame file. We get no error messages in the Distiller log files. Two other workstations distill the file without issue. The font set from the working stations has been copied to the non-working stations but does not make a difference. We’ve tried printing using the Adobe PDF printer and unchecking the “Rely on system fonts only; do not use document fonts” box with no success. All other 16 languages distill without issue. Any clues are appreciated. Cheers, Alan Perhaps you could try copying the .joboptions file from the working to non-working computers? And Dov Isaacs of Adobe recommends: Embed all fonts Subset Embedded Fonts = Percent of characters used is less than 100% If Embedding Fails, Cancel Job Always Embed - none Never Embed - none HTH, -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5 +1 (416) 491-7340 x 325 http://www.phoenix-geophysics.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Turkish Font Issue
Hi, If the characters are displayed correctly in the FrameMaker file but not in the PDF, then that's strange. Both of your fonts have the special Turkish characters. Which characters do not print? What happens, when you create a brandnew file and just enter these characters and then create a PDF? You print to a PostScript file and convert this to a PDF with the Distiller, don't you? Do you have the Generate Acrobat Data option checked? What happens when you Save As PDF with the RGB or CMYK option selected? (This option is in the PDF setup.) What happens when you just export to text or RTF? Best regards Winfried From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan Salo (Ariens Plant 1) Sent: Friday, March 14, 2014 5:21 PM To: framers@lists.frameusers.com Subject: Turkish Font Issue Happy Friday! My team is using FrameMaker 11 to build our international manuals. This problem occurs on two of the workstations: When using Adobe Distiller to print a Turkish-language file to a PDF we have font errors where certain characters do not distill correctly and appear as boxes. The fonts used in the FrameMaker file are Arial and Arial Unicode and they display correctly in the Frame file. We get no error messages in the Distiller log files. Two other workstations distill the file without issue. The font set from the working stations has been copied to the non-working stations but does not make a difference. We've tried printing using the Adobe PDF printer and unchecking the Rely on system fonts only; do not use document fonts box with no success. All other 16 languages distill without issue. Any clues are appreciated. Cheers, Alan This e-mail contains privileged and confidential information intended for the use of the addressees named above. If you are not the intended recipient of this e-mail, you are hereby notified that you must not disseminate, copy or take any action in respect of any information contained in it. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Turkish Font Issue
At 11:21 -0500 14/3/14, Alan Salo (Ariens Plant 1) wrote: When using Adobe Distiller to print a Turkish-language file to a PDF we have font errors where certain characters do not distill correctly and appear as boxes. The fonts used in the FrameMaker file are Arial and Arial Unicode and they display correctly in the Frame file. We get no error messages in the Distiller log files. Two other workstations distill the file without issue. The font set from the working stations has been copied to the non-working stations but does not make a difference. The issue would seem to be with Distiller and not FrameMaker. Check that both Distiller installations (the ones that work vs the ones that don't) are looking at the same folders for fonts. In my elderly version of Distiller, it's 'Settings - Font Locations...' Afaik merely copying the font set is not always enough: you have to tell Distiller where to look for fonts as well. If both the working and non-working Distiller installations have the same font folder settings, then I'm stumped - unless you maybe have duplicated font files? This could happen for example with Distiller looking in say two folders for fonts, both of which contain a version of Arial? -- Steve [Trim e-mails: use less disk, use less power, use less planet] ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
