RE: problem install framemaker 8 trial version
After three calls to tech support, the issue is resolved. The trial version of Adobe FrameMaker 8 is not supported on Windows 2000. This is noted in small print in the system requirements - my bad! Although I was misled by the first two tech support representatives I spoke with - you certainly can run Frame 8 trial on the same system with Frame 7. -- Original message -- From: [EMAIL PROTECTED] I'm attempting to download and install the free trial version of Framemaker 8 from the Adobe website. It downloads fine but during the install process I am asked for a serial number. I don't have one since this is a trial version. The Adobe support person I contacted first suggested re-downloading the sw (didn't help, the same thing happened), then said that I cannot run the trial of Frame 8 without first removing Frame 7 from my system. This isn't an option; we do our documentation work in Frame 7 here. I just wanted to evaluate Frame 8's conditional text features to see if we want to upgrade. Does this ring true - do I really need to remove Frame 7 to evaluate Frame 8? ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/d.mossfritch%40comca st.net Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
problem install framemaker 8 trial version
After three calls to tech support, the issue is resolved. The trial version of Adobe FrameMaker 8 is not supported on Windows 2000. This is noted in small print in the system requirements - my bad! Although I was misled by the first two tech support representatives I spoke with - you certainly can run Frame 8 trial on the same system with Frame 7. -- Original message -- From: menchin_elaine at emc.com > I'm attempting to download and install the free trial version of > Framemaker 8 from the Adobe website. It downloads fine but during the > install process I am asked for a serial number. I don't have one since > this is a trial version. The Adobe support person I contacted first > suggested re-downloading the sw (didn't help, the same thing happened), > then said that I cannot run the trial of Frame 8 without first removing > Frame 7 from my system. This isn't an option; we do our documentation > work in Frame 7 here. I just wanted to evaluate Frame 8's conditional > text features to see if we want to upgrade. Does this ring true - do I > really need to remove Frame 7 to evaluate Frame 8? > > ___ > > > You are currently subscribed to Framers as d.mossfritch at comcast.net. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/d.mossfritch%40comca st.net > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info.
problem install framemaker 8 trial version
I'm attempting to download and install the free trial version of Framemaker 8 from the Adobe website. It downloads fine but during the install process I am asked for a serial number. I don't have one since this is a trial version. The Adobe support person I contacted first suggested re-downloading the sw (didn't help, the same thing happened), then said that I cannot run the trial of Frame 8 without first removing Frame 7 from my system. This isn't an option; we do our documentation work in Frame 7 here. I just wanted to evaluate Frame 8's conditional text features to see if we want to upgrade. Does this ring true - do I really need to remove Frame 7 to evaluate Frame 8? ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: problem install framemaker 8 trial version
I ran into the same problem (on two different computers) with the GoLive 9 trial. I have also noted the same problem recently with a couple other Adobe applications. I suspect (yet cannot prove) the problem happens with Adobe's new serial number dialog box where you select to add a serial number or trial. Best, Denise L. Moss-Fritch -- Original message -- From: [EMAIL PROTECTED] I'm attempting to download and install the free trial version of Framemaker 8 from the Adobe website. It downloads fine but during the install process I am asked for a serial number. I don't have one since this is a trial version. The Adobe support person I contacted first suggested re-downloading the sw (didn't help, the same thing happened), then said that I cannot run the trial of Frame 8 without first removing Frame 7 from my system. This isn't an option; we do our documentation work in Frame 7 here. I just wanted to evaluate Frame 8's conditional text features to see if we want to upgrade. Does this ring true - do I really need to remove Frame 7 to evaluate Frame 8? ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/d.mossfritch%40comcast.net Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: problem install framemaker 8 trial version
You definitely don't need to uninstall FM7 to install the FM8 trial. In the dialog that asks for the serial number *should* be an option to choose the 30 Day Trial which doesn't need a serial number. It's right below the serial number fields .. run it again and see if you missed it. ...scott [EMAIL PROTECTED] wrote: I'm attempting to download and install the free trial version of Framemaker 8 from the Adobe website. It downloads fine but during the install process I am asked for a serial number. I don't have one since this is a trial version. The Adobe support person I contacted first suggested re-downloading the sw (didn't help, the same thing happened), then said that I cannot run the trial of Frame 8 without first removing Frame 7 from my system. This isn't an option; we do our documentation work in Frame 7 here. I just wanted to evaluate Frame 8's conditional text features to see if we want to upgrade. Does this ring true - do I really need to remove Frame 7 to evaluate Frame 8? ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: problem install framemaker 8 trial version
I can't speak definitively to the problem with running in trial mode. Regarding what's compatible - you can keep multiple _different_ releases of FM installed without conflicts. For example, FM 4, 5, 5.56, 6.x, and 7.0, 7.1, 7.2, and 8.0, are sufficiently different to work independently. Each must be installed in its own directory, not over existing installations, not even one with a very similar release number (like 7.0 and 7.1.) You are bound by the license agreements' requirements regarding discontinuing the use of releases you've upgraded. Over the years, some of these requirements have changed. In this light, the support tech may have given you bogus information. To my knowledge, it's not been necessary to uninstall a existing release to install a new and different one. However, if the technician meant try uninstalling your current release before installing the trial, then install your old release again, that's perhaps a possible solution. Perhaps someone on this list has experience with this strategy and can comment. I'd suggest contacting tech support again, and insist on talking with a supervisor, to determine exactly how to proceed. Insist on official Adobe-verified advice for a solution, not it should work, or I think so. If the supervisor can't answer for certain, insist on speaking with the highest-level manager. You may want to remind your contacts that it's in Adobe's best interest to make the trial experience as smooth as possible. I'm not sure what the possible consequences might be of uninstalling the earlier 7.x release before installing the 8.0 trial, and reinstalling the 7.x. Uninstalling leaves some user files in the installation tree which shouldn't be problematic when reinstalling 7.x to the same location. However, installing 8.0 may prompt you to choose whether to install Acrobat, and warn that it will uninstall existing Acrobat. If and when you uninstall the trial, you may need to straighten out the Acrobat installation. Be sure to ask the supervisor about effects on Acrobat if you try uninstalling 7 before installing the 8 trial. HTH Regards, Peter ___ Peter Gold KnowHow ProServices On 9/7/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I'm attempting to download and install the free trial version of Framemaker 8 from the Adobe website. It downloads fine but during the install process I am asked for a serial number. I don't have one since this is a trial version. The Adobe support person I contacted first suggested re-downloading the sw (didn't help, the same thing happened), then said that I cannot run the trial of Frame 8 without first removing Frame 7 from my system. This isn't an option; we do our documentation work in Frame 7 here. I just wanted to evaluate Frame 8's conditional text features to see if we want to upgrade. Does this ring true - do I really need to remove Frame 7 to evaluate Frame 8? ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
problem install framemaker 8 trial version
I'm attempting to download and install the free trial version of Framemaker 8 from the Adobe website. It downloads fine but during the install process I am asked for a serial number. I don't have one since this is a trial version. The Adobe support person I contacted first suggested re-downloading the sw (didn't help, the same thing happened), then said that I cannot run the trial of Frame 8 without first removing Frame 7 from my system. This isn't an option; we do our documentation work in Frame 7 here. I just wanted to evaluate Frame 8's conditional text features to see if we want to upgrade. Does this ring true - do I really need to remove Frame 7 to evaluate Frame 8?
problem install framemaker 8 trial version
I ran into the same problem (on two different computers) with the GoLive 9 trial. I have also noted the same problem recently with a couple other Adobe applications. I suspect (yet cannot prove) the problem happens with Adobe's new serial number dialog box where you select to add a serial number or trial. Best, Denise L. Moss-Fritch -- Original message -- From: menchin_ela...@emc.com > I'm attempting to download and install the free trial version of > Framemaker 8 from the Adobe website. It downloads fine but during the > install process I am asked for a serial number. I don't have one since > this is a trial version. The Adobe support person I contacted first > suggested re-downloading the sw (didn't help, the same thing happened), > then said that I cannot run the trial of Frame 8 without first removing > Frame 7 from my system. This isn't an option; we do our documentation > work in Frame 7 here. I just wanted to evaluate Frame 8's conditional > text features to see if we want to upgrade. Does this ring true - do I > really need to remove Frame 7 to evaluate Frame 8? > > ___ > > > You are currently subscribed to Framers as d.mossfritch at comcast.net. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/d.mossfritch%40comcast.net > > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info.
problem install framemaker 8 trial version
You definitely don't need to uninstall FM7 to install the FM8 trial. In the dialog that asks for the serial number *should* be an option to choose the "30 Day Trial" which doesn't need a serial number. It's right below the serial number fields .. run it again and see if you missed it. ...scott menchin_elaine at emc.com wrote: > I'm attempting to download and install the free trial version of > Framemaker 8 from the Adobe website. It downloads fine but during the > install process I am asked for a serial number. I don't have one since > this is a trial version. The Adobe support person I contacted first > suggested re-downloading the sw (didn't help, the same thing happened), > then said that I cannot run the trial of Frame 8 without first removing > Frame 7 from my system. This isn't an option; we do our documentation > work in Frame 7 here. I just wanted to evaluate Frame 8's conditional > text features to see if we want to upgrade. Does this ring true - do I > really need to remove Frame 7 to evaluate Frame 8? > > > >
problem install framemaker 8 trial version
I can't speak definitively to the problem with running in trial mode. Regarding what's compatible - you can keep multiple _different_ releases of FM installed without conflicts. For example, FM 4, 5, 5.56, 6.x, and 7.0, 7.1, 7.2, and 8.0, are sufficiently different to work independently. Each must be installed in its own directory, not over existing installations, not even one with a very similar release number (like 7.0 and 7.1.) You are bound by the license agreements' requirements regarding discontinuing the use of releases you've upgraded. Over the years, some of these requirements have changed. In this light, the support tech may have given you bogus information. To my knowledge, it's not been necessary to uninstall a existing release to install a new and different one. However, if the technician meant "try uninstalling your current release before installing the trial, then install your old release again," that's perhaps a possible solution. Perhaps someone on this list has experience with this strategy and can comment. I'd suggest contacting tech support again, and insist on talking with a supervisor, to determine exactly how to proceed. Insist on official Adobe-verified advice for a solution, not "it should work," or "I think so." If the supervisor can't answer for certain, insist on speaking with the highest-level manager. You may want to remind your contacts that it's in Adobe's best interest to make the trial experience as smooth as possible. I'm not sure what the possible consequences might be of uninstalling the earlier 7.x release before installing the 8.0 trial, and reinstalling the 7.x. Uninstalling leaves some user files in the installation tree which shouldn't be problematic when reinstalling 7.x to the same location. However, installing 8.0 may prompt you to choose whether to install Acrobat, and warn that it will uninstall existing Acrobat. If and when you uninstall the trial, you may need to straighten out the Acrobat installation. Be sure to ask the supervisor about effects on Acrobat if you try uninstalling 7 before installing the 8 trial. HTH Regards, Peter ___ Peter Gold KnowHow ProServices On 9/7/07, menchin_elaine at emc.com wrote: > I'm attempting to download and install the free trial version of > Framemaker 8 from the Adobe website. It downloads fine but during the > install process I am asked for a serial number. I don't have one since > this is a trial version. The Adobe support person I contacted first > suggested re-downloading the sw (didn't help, the same thing happened), > then said that I cannot run the trial of Frame 8 without first removing > Frame 7 from my system. This isn't an option; we do our documentation > work in Frame 7 here. I just wanted to evaluate Frame 8's conditional > text features to see if we want to upgrade. Does this ring true - do I > really need to remove Frame 7 to evaluate Frame 8? >
