In A Box - Fini (Was All Boxed Up)

2006-11-10 Thread Daniel A. McLaughlin
The condition was caused by the bottom part of the controller/tape unit 
being powered off. Naive me thought that when one recycled the power on a 
tape unit like that all components and sub-components would come up.

Time + $$ consumed on this was ridiculous. Two senior level sysprogs 
fighting messages. 1 hardware engineer talking us through a service 
element diagnosis for over an hour, and then finally coming to the site.

Been messing with this stuff for over 30 years and that beat all I've ever 
seen with a hardware issue.

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


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Re: In A Box - Fini (Was All Boxed Up)

2006-11-10 Thread Ken Porowski
I guess we can all take a tip from squatty box support.

1. Is it plugged in?
2. Is the power switch on?
3. Is the little green light on?

If the above is true then proceed with 'normal' diagnostics. 

-Original Message-
Daniel A. McLaughlin

The condition was caused by the bottom part of the controller/tape unit
being powered off. Naive me thought that when one recycled the power on
a tape unit like that all components and sub-components would come up.

Time + $$ consumed on this was ridiculous. Two senior level sysprogs
fighting messages. 1 hardware engineer talking us through a service
element diagnosis for over an hour, and then finally coming to the site.

Been messing with this stuff for over 30 years and that beat all I've
ever seen with a hardware issue.

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Re: In A Box - Fini (Was All Boxed Up)

2006-11-10 Thread Daniel A. McLaughlin
I guess we can all take a tip from squatty box support.   snipped

Yeah, the BSOD ain't elegant, but at least you know there is a problem.

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


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Re: In A Box - Fini (Was All Boxed Up)

2006-11-10 Thread Ed Finnell
 
In a message dated 11/10/2006 7:44:14 A.M. Central Standard Time,  
[EMAIL PROTECTED] writes:

Been  messing with this stuff for over 30 years and that beat all I've ever 
seen  with a hardware issue.




IIRC there were early microcode problems with power-up in 3590. Might have  
the CE check/confirm with Phoenix.

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Re: In A Box - Fini (Was All Boxed Up)

2006-11-10 Thread Ed Finnell
 
In a message dated 11/10/2006 8:48:25 A.M. Central Standard Time,  
[EMAIL PROTECTED] writes:

IIRC  there were early microcode problems with power-up in 3590. Might have   
the CE check/confirm with Phoenix.





Belay that, IMTS Tucson.

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Re: In A Box - Fini (Was All Boxed Up)

2006-11-10 Thread Daniel A. McLaughlin
Good idea, Ed. We're about to upgrade that particular box to the higher 
density drives, which should prompt a microcode update as well. I'll 
insist that the CE check that out.

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


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All Boxed Up

2006-11-09 Thread Daniel A. McLaughlin
Tried to hit the archives to look for similar conditions, but it seems to 
be running a bit sluggishly this morning.

Situation: Operator somehow hit the enable interface switch on a bank of 
3590 drives. They went boxed and no matter what we have done, we cannot 
get them back. We have powered off/on the bank of drives, toggled chips, 
varied with various forms of vary for chipds and devices, all to no avail.

Online doc says call hardware support. Could something have tripped inside 
the unit to require an engineer to reset?

Thank you in advance...

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


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Re: All Boxed Up

2006-11-09 Thread Neubert, Kevin (DIS)
...varied with various forms of vary...

Including VARY device(s),ONLINE,UNCOND?

Regards,

Kevin

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Re: All Boxed Up

2006-11-09 Thread Ed Finnell
 
In a message dated 11/9/2006 10:17:01 A.M. Central Standard Time,  
[EMAIL PROTECTED] writes:

Online  doc says call hardware support. Could something have tripped inside 
the  unit to require an engineer to reset?





 
I'd plink at it with DEVSERV commands.
===DS QT,ucb,range to see which CHPids are funky then do the
CONFIG to the funky chpid. ===CF CHP(xx),offline-wait for the beep!  Then 
===CF CHP(xx),online
 
If it's powered on, shouldn't be anything the CE should be required  for. 

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Re: All Boxed Up

2006-11-09 Thread August Carideo
what cpu are you running ,
are the CHPIDS on-line and not the devices,
can you look at them from the HMC
for example on our 2064 , we can put it in single object mode and display
the chpids, you can see normal , loss of signal etc.
at the hardware level



   
 Ed Finnell
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In a message dated 11/9/2006 10:17:01 A.M. Central Standard Time,
[EMAIL PROTECTED] writes:

Online  doc says call hardware support. Could something have tripped inside

the  unit to require an engineer to reset?






I'd plink at it with DEVSERV commands.
===DS QT,ucb,range to see which CHPids are funky then do the
CONFIG to the funky chpid. ===CF CHP(xx),offline-wait for the beep!  Then
===CF CHP(xx),online

If it's powered on, shouldn't be anything the CE should be required  for.

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Re: All Boxed Up

2006-11-09 Thread Daniel A. McLaughlin
Yep...all them options. Just IPL'd the sandbox to see could we get them up 
there. Same results.

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


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Neubert, Kevin (DIS) [EMAIL PROTECTED] 
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Re: All Boxed Up






...varied with various forms of vary...

Including VARY device(s),ONLINE,UNCOND?

Regards,

Kevin

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Re: All Boxed Up

2006-11-09 Thread Daniel A. McLaughlin
We've about exhausted the MVS type commands, next will be the HMC 
approach.

Thank you for the suggestion.

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


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Re: All Boxed Up

2006-11-09 Thread Ed Finnell
 
In a message dated 11/9/2006 12:03:59 P.M. Central Standard Time,  
[EMAIL PROTECTED] writes:

We've  about exhausted the MVS type commands, next will be the HMC  
approach.





What about the Enable on the Magstar console?

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Re: All Boxed Up

2006-11-09 Thread Daniel A. McLaughlin
What about the Enable on the Magstar console?
---
OK, that's a new one for mewhat would that look like because I don't 
think we have one.

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


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Re: All Boxed Up

2006-11-09 Thread Joel C. Ewing
Haven't yet had this happen on our 3590s, but have had similar problems 
with channel interfaces on 3490 controllers.


The solution with 3490s was was to get devices/CHPIDs off line to all 
systems and re-IML the tape controllers with the correct interfaces 
enabled, then put things back on line to MVS.   The 3490 controllers 
would get in a state where they simply wouldn't re-enable the channel 
interfaces without an IML.



[EMAIL PROTECTED] wrote:
Yep...all them options. Just IPL'd the sandbox to see could we get them up 
there. Same results.


Daniel McLaughlin
Z-Series Systems Programmer

Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237

email: [EMAIL PROTECTED]
web: www.crawfordandcompany.com


...
Neubert, Kevin (DIS) [EMAIL PROTECTED] 
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Re: All Boxed Up




...varied with various forms of vary...
Including VARY device(s),ONLINE,UNCOND?
Regards,
Kevin

...
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Joel C. Ewing, Fort Smith, AR[EMAIL PROTECTED]

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Re: All Boxed Up

2006-11-09 Thread Ed Finnell
 
In a message dated 11/9/2006 12:41:20 P.M. Central Standard Time,  
[EMAIL PROTECTED] writes:

OK,  that's a new one for mewhat would that look like because I don't 
think  we have one.




The service PC in back of  box? 

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Re: All Boxed Up

2006-11-09 Thread Daniel A. McLaughlin
We've just spent 45 minutes on phone with the CE. He conceded and is on 
his way in.

Thank you all for many good suggestions. Sometimes things break.

Daniel McLaughlin
Z-Series Systems Programmer
Crawford  Company
4680 N. Royal Atlanta
Tucker GA 30084 
phone: 770-621-3256 
fax: 770-621-3237
email: [EMAIL PROTECTED]
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Re: All Boxed Up

2006-11-09 Thread Ed Finnell
 
In a message dated 11/9/2006 2:16:08 P.M. Central Standard Time,  
[EMAIL PROTECTED] writes:

Thank  you all for many good suggestions. Sometimes things  break.




Knuckles, kneecaps, thumbs.

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