Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Brian Zolo]

Sounds great, Dave!  BZ!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of David Moore
Sent: Tuesday, February 27, 2018 7:18 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Hi Brian!
I will check out that program. My WIFI seems a little slow, and I have done
all of the trouble shooting and so on!
Have a great one, Brian.
Great to see you on here. I will be in touch!
David Moore
Sent from Mail for Windows 10

From: Brian Zolo
Sent: Tuesday, February 27, 2018 7:11 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Hi, Adrian, Brian Zolo here in Gahanna, Ohio.  I've been quite successful
with update issue resolution as well as solving other internet issues by
downloading a program called complete internet repair and it's quite
accessible with jaws.  It's certainly worth checking out.  Let me know if I
can be of further assistance.  I'm also using windows 7 right now.  I'll
eventually be upgrading to windows ten but will probably end up getting a
new laptop as my experience at work with windows ten has shown me that
there's far less problems with the caviat that I'm having to use a
proprietary version of windows ten developed for the Department of Defense.
I've just found that there isn't enough attention paid to sound and video
drivers when the department of defense just upgrades machines from windows 7
to windows ten.  That's my $0.02 worth, grin!  My windows 7 lapotp here is
an HP Zbook z17 which is a business laptop but I'm far more able to do
driver updates successfully with Dell as once you have your dell service tag
you can then just go to support.dell.com and put in your service tag and the
operating system you're using and get any drivers you need.  The HP support
application s somewhat useable but not nearly as user friendly as Dell.
Take care and let me know if I can assist further.  bZ!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 2:51 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who
knew what he was doing to manually install the update. I'd first contacted
MS Accessibility. After an hour, they gave up and escalated. However, I
didn't get any follow-up until this past Sunday, more than a month later. By
then, the initial failure had been resolved. However, it's just happened
again. I haven't decided what to do. In the past, MS Accessibility was going
to solve another problem by reinstalling windows, which seemed to me much to
dramatic. In that case, too, I turned instead to an expert who made the fix
without trauma to my system, although some to my bank account. 

I wish I had more confidence in MS Accessibility. For certain relatively
minor things, I'm guessing they're fine, but for anything complex, you
really need to monitor what they're up to. In addition, letting a month
elapse before acting on an escalated matter, especially when security is
involved, was unconscionable. 

The short answer is that I have no idea how to solve this recurring Windows
update failure by myself. If someone on this list does, we'd owe them a free
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble
installing Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the
issue is due to Windows updates not being installed.  I'm investigating this
now, but wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Adrian Spratt]

I believe I found an explanation of your idea at 
https://community.spiceworks.com/how_to/94461-delete-corrupt-windows-update-folder
I've nervous about trying it, now that I have my tech guy involved, but I'm 
keeping it in mind. Thanks for following up. If I do  try it, I'll post the 
results.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of HICKS, Steven (ROYAL CORNWALL HOSPITALS NHS TRUST)
Sent: Tuesday, February 27, 2018 3:14 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

There is some information on Google about Windows update and troubleshooting.
I Can't remember now but there is a folder that you can locate in the Windows 
directory that the updates go in to.
Sometimes you can delete this, I would need to look it up again but I think it 
is inside the software distribution folder.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: 27 February 2018 19:51
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who knew 
what he was doing to manually install the update. I'd first contacted MS 
Accessibility. After an hour, they gave up and escalated. However, I didn't get 
any follow-up until this past Sunday, more than a month later. By then, the 
initial failure had been resolved. However, it's just happened again. I haven't 
decided what to do. In the past, MS Accessibility was going to solve another 
problem by reinstalling windows, which seemed to me much to dramatic. In that 
case, too, I turned instead to an expert who made the fix without trauma to my 
system, although some to my bank account.

I wish I had more confidence in MS Accessibility. For certain relatively minor 
things, I'm guessing they're fine, but for anything complex, you really need to 
monitor what they're up to. In addition, letting a month elapse before acting 
on an escalated matter, especially when security is involved, was 
unconscionable.

The short answer is that I have no idea how to solve this recurring Windows 
update failure by myself. If someone on this list does, we'd owe them a free 
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble installing 
Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the issue 
is due to Windows updates not being installed.  I'm investigating this now, but 
wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.

I'm looking for help with this issue.  Any ideas would be helpful.  Many thanks!





Mike Mote

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/> 
www.ifbsolutions.org

Email  <

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Adrian Spratt]

Thanks for your suggestion, Brian. I installed "Complete Internet Repair" and 
ran the specific option to fix Windows update. Sadly, it hasn't solved the 
problem. My tech guy tried for more than an hour to fix it, but in the end he 
gave up and escalated my request. My online reading is suggesting something 
about a corrupted file being the possible culprit, but I'm in no way qualified 
to look into it.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Brian Zolo
Sent: Tuesday, February 27, 2018 7:11 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Hi, Adrian, Brian Zolo here in Gahanna, Ohio.  I've been quite successful with 
update issue resolution as well as solving other internet issues by downloading 
a program called complete internet repair and it's quite accessible with jaws.  
It's certainly worth checking out.  Let me know if I can be of further 
assistance.  I'm also using windows 7 right now.  I'll eventually be upgrading 
to windows ten but will probably end up getting a new laptop as my experience 
at work with windows ten has shown me that there's far less problems with the 
caviat that I'm having to use a proprietary version of windows ten developed 
for the Department of Defense.
I've just found that there isn't enough attention paid to sound and video 
drivers when the department of defense just upgrades machines from windows 7 to 
windows ten.  That's my $0.02 worth, grin!  My windows 7 lapotp here is an HP 
Zbook z17 which is a business laptop but I'm far more able to do driver updates 
successfully with Dell as once you have your dell service tag you can then just 
go to support.dell.com and put in your service tag and the operating system 
you're using and get any drivers you need.  The HP support application s 
somewhat useable but not nearly as user friendly as Dell.
Take care and let me know if I can assist further.  bZ!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 2:51 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who knew 
what he was doing to manually install the update. I'd first contacted MS 
Accessibility. After an hour, they gave up and escalated. However, I didn't get 
any follow-up until this past Sunday, more than a month later. By then, the 
initial failure had been resolved. However, it's just happened again. I haven't 
decided what to do. In the past, MS Accessibility was going to solve another 
problem by reinstalling windows, which seemed to me much to dramatic. In that 
case, too, I turned instead to an expert who made the fix without trauma to my 
system, although some to my bank account. 

I wish I had more confidence in MS Accessibility. For certain relatively minor 
things, I'm guessing they're fine, but for anything complex, you really need to 
monitor what they're up to. In addition, letting a month elapse before acting 
on an escalated matter, especially when security is involved, was 
unconscionable. 

The short answer is that I have no idea how to solve this recurring Windows 
update failure by myself. If someone on this list does, we'd owe them a free 
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble installing 
Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the issue 
is due to Windows updates not being installed.  I'm investigating this now, but 
wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you m

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[David Moore]

Hi Brian!
I will check out that program. My WIFI seems a little slow, and I have done all 
of the trouble shooting and so on!
Have a great one, Brian.
Great to see you on here. I will be in touch!
David Moore
Sent from Mail for Windows 10

From: Brian Zolo
Sent: Tuesday, February 27, 2018 7:11 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Hi, Adrian, Brian Zolo here in Gahanna, Ohio.  I've been quite successful
with update issue resolution as well as solving other internet issues by
downloading a program called complete internet repair and it's quite
accessible with jaws.  It's certainly worth checking out.  Let me know if I
can be of further assistance.  I'm also using windows 7 right now.  I'll
eventually be upgrading to windows ten but will probably end up getting a
new laptop as my experience at work with windows ten has shown me that
there's far less problems with the caviat that I'm having to use a
proprietary version of windows ten developed for the Department of Defense.
I've just found that there isn't enough attention paid to sound and video
drivers when the department of defense just upgrades machines from windows 7
to windows ten.  That's my $0.02 worth, grin!  My windows 7 lapotp here is
an HP Zbook z17 which is a business laptop but I'm far more able to do
driver updates successfully with Dell as once you have your dell service tag
you can then just go to support.dell.com and put in your service tag and the
operating system you're using and get any drivers you need.  The HP support
application s somewhat useable but not nearly as user friendly as Dell.
Take care and let me know if I can assist further.  bZ!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 2:51 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who
knew what he was doing to manually install the update. I'd first contacted
MS Accessibility. After an hour, they gave up and escalated. However, I
didn't get any follow-up until this past Sunday, more than a month later. By
then, the initial failure had been resolved. However, it's just happened
again. I haven't decided what to do. In the past, MS Accessibility was going
to solve another problem by reinstalling windows, which seemed to me much to
dramatic. In that case, too, I turned instead to an expert who made the fix
without trauma to my system, although some to my bank account. 

I wish I had more confidence in MS Accessibility. For certain relatively
minor things, I'm guessing they're fine, but for anything complex, you
really need to monitor what they're up to. In addition, letting a month
elapse before acting on an escalated matter, especially when security is
involved, was unconscionable. 

The short answer is that I have no idea how to solve this recurring Windows
update failure by myself. If someone on this list does, we'd owe them a free
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble
installing Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the
issue is due to Windows updates not being installed.  I'm investigating this
now, but wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're
able to call VFO tech support, I'm guessing it would be your best bet. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Brian Zolo]

Hi, Adrian, Brian Zolo here in Gahanna, Ohio.  I've been quite successful
with update issue resolution as well as solving other internet issues by
downloading a program called complete internet repair and it's quite
accessible with jaws.  It's certainly worth checking out.  Let me know if I
can be of further assistance.  I'm also using windows 7 right now.  I'll
eventually be upgrading to windows ten but will probably end up getting a
new laptop as my experience at work with windows ten has shown me that
there's far less problems with the caviat that I'm having to use a
proprietary version of windows ten developed for the Department of Defense.
I've just found that there isn't enough attention paid to sound and video
drivers when the department of defense just upgrades machines from windows 7
to windows ten.  That's my $0.02 worth, grin!  My windows 7 lapotp here is
an HP Zbook z17 which is a business laptop but I'm far more able to do
driver updates successfully with Dell as once you have your dell service tag
you can then just go to support.dell.com and put in your service tag and the
operating system you're using and get any drivers you need.  The HP support
application s somewhat useable but not nearly as user friendly as Dell.
Take care and let me know if I can assist further.  bZ!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 2:51 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who
knew what he was doing to manually install the update. I'd first contacted
MS Accessibility. After an hour, they gave up and escalated. However, I
didn't get any follow-up until this past Sunday, more than a month later. By
then, the initial failure had been resolved. However, it's just happened
again. I haven't decided what to do. In the past, MS Accessibility was going
to solve another problem by reinstalling windows, which seemed to me much to
dramatic. In that case, too, I turned instead to an expert who made the fix
without trauma to my system, although some to my bank account. 

I wish I had more confidence in MS Accessibility. For certain relatively
minor things, I'm guessing they're fine, but for anything complex, you
really need to monitor what they're up to. In addition, letting a month
elapse before acting on an escalated matter, especially when security is
involved, was unconscionable. 

The short answer is that I have no idea how to solve this recurring Windows
update failure by myself. If someone on this list does, we'd owe them a free
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble
installing Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the
issue is due to Windows updates not being installed.  I'm investigating this
now, but wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're
able to call VFO tech support, I'm guessing it would be your best bet. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.  

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Adrian Spratt]

A caution to all. MS should be ashamed. If you're going to provide a service, 
even though free, minimum standard should be the ancient Greek and old Google 
line: do no harm.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of T. Civitello
Sent: Tuesday, February 27, 2018 5:33 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Be happy that the so called software engineer didn't do a repair on Windows. 
My Windows 7 Update was stuck and they spent a couples hours fooling around 
inside the computer and finally escalated it to and engineer who spent most of 
two days fooling around while I sat and listened to Jaws telling me what was 
going on. He finally got the repair  and Windows update working but he messed 
up a lot of other things, can't remember all of them. I finally hired someone 
to wipe the hard drive and re-install Windows 7. Things have been pretty good 
for several months now except for problems with IE 11 which I believe are 
caused by Jaws 18, I am running the same IE and Jaws on a Win 10 pc and things 
are much smoother there .  Tom

-Original Message-
From: Adrian Spratt
Sent: Tuesday, February 27, 2018 11:51 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who knew 
what he was doing to manually install the update. I'd first contacted MS 
Accessibility. After an hour, they gave up and escalated. However, I didn't get 
any follow-up until this past Sunday, more than a month later. By then, the 
initial failure had been resolved. However, it's just happened again. I haven't 
decided what to do. In the past, MS Accessibility was going to solve another 
problem by reinstalling windows, which seemed to me much to dramatic. In that 
case, too, I turned instead to an expert who made the fix without trauma to my 
system, although some to my bank account.

I wish I had more confidence in MS Accessibility. For certain relatively minor 
things, I'm guessing they're fine, but for anything complex, you really need to 
monitor what they're up to. In addition, letting a month elapse before acting 
on an escalated matter, especially when security is involved, was 
unconscionable.

The short answer is that I have no idea how to solve this recurring Windows 
update failure by myself. If someone on this list does, we'd owe them a free 
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble installing 
Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the issue 
is due to Windows updates not being installed.  I'm investigating this now, but 
wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.

I'm looking for help with this issue.  Any ideas would be helpful.  Many thanks!





Mike Mote

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Adrian Spratt]

Maria, I encountered this .net framework problem some time ago when trying to 
install JAWS. An FS (now VFO) rep explained that JAWS relies on an old version 
of this framework because certain braille and other devices that pair with JAWS 
couldn't handle the current version. I could never get any kind of 
reconciliation, but somehow the problem went away in later installations. I'm 
sorry you're encountering it now. I'm not sure this is helpful, but maybe it's 
something you can mention to whomever tries to help you.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Maria Campbell
Sent: Tuesday, February 27, 2018 5:38 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I may have to end up calling the disability line about my microsoft.net 
framework issue with the latest build and my w10 machine.  I hope things won't 
go as badly.


Maria Campbell
lucky1i...@gmail.com

"Preach the Gospel, and when necessary use words!"
--St. Francis

On 2/27/2018 5:35 PM, Maria Campbell wrote:
> Scary and very disheartening.
>
>
> Maria Campbell
> lucky1i...@gmail.com
>
> "Preach the Gospel, and when necessary use words!"
> --St. Francis
>
> On 2/27/2018 5:33 PM, T. Civitello wrote:
>> Be happy that the so called software engineer didn't do a repair on 
>> Windows. My Windows 7 Update was stuck and they spent a couples hours 
>> fooling around inside the computer and finally escalated it to and 
>> engineer who spent most of two days fooling around while I sat and 
>> listened to Jaws telling me what was going on. He finally got the 
>> repair  and Windows update working but he messed up a lot of other 
>> things, can't remember all of them. I finally hired someone to wipe 
>> the hard drive and re-install Windows 7. Things have been pretty good 
>> for several months now except for problems with IE 11 which I believe 
>> are caused by Jaws 18, I am running the same IE and Jaws on a Win 10 
>> pc and things are much smoother there .  Tom
>>
>> -Original Message----- From: Adrian Spratt
>> Sent: Tuesday, February 27, 2018 11:51 AM
>> To: jaws-users-list@jaws-users.com
>> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
>> machine.
>>
>> The first time Windows update failed to install, I had to hire 
>> someone who knew what he was doing to manually install the update.
>> I'd first contacted MS Accessibility. After an hour, they gave up and 
>> escalated. However, I didn't get any follow-up until this past 
>> Sunday, more than a month later. By then, the initial failure had 
>> been resolved. However, it's just happened again. I haven't decided 
>> what to do. In the past, MS Accessibility was going to solve another 
>> problem by reinstalling windows, which seemed to me much to dramatic.
>> In that case, too, I turned instead to an expert who made the fix 
>> without trauma to my system, although some to my bank account.
>>
>> I wish I had more confidence in MS Accessibility. For certain 
>> relatively minor things, I'm guessing they're fine, but for anything 
>> complex, you really need to monitor what they're up to. In addition, 
>> letting a month elapse before acting on an escalated matter, 
>> especially when security is involved, was unconscionable.
>>
>> The short answer is that I have no idea how to solve this recurring 
>> Windows update failure by myself. If someone on this list does, we'd 
>> owe them a free subscription!!
>>
>> -Original Message-
>> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com]
>> On Behalf Of Mike Mote
>> Sent: Tuesday, February 27, 2018 1:30 PM
>> To: jaws-users-list@jaws-users.com
>> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
>> machine.
>>
>> Me too!  How have you resolved this issue?
>>
>>
>> -Original Message-
>> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com]
>> On Behalf Of Adrian Spratt
>> Sent: Tuesday, February 27, 2018 1:10 PM
>> To: jaws-users-list@jaws-users.com
>> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
>> machine.
>>
>> I don't know if it's related, but I'm now routinely having trouble 
>> installing Windows updates on my Win7 machine.
>>
>> -Original Message-
>> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com]
>> On Behalf Of Mike Mote
>> Sent: Tuesday, February 27, 2018 1:03 PM
>> To: jaws-users-list@jaws-users.com
>> Subject: Re: [JAWS

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Maria Campbell]

I may have to end up calling the disability line about my microsoft.net 
framework issue with the latest build and my w10 machine.  I hope things 
won't go as badly.



Maria Campbell
lucky1i...@gmail.com

"Preach the Gospel, and when necessary use words!"
--St. Francis

On 2/27/2018 5:35 PM, Maria Campbell wrote:

Scary and very disheartening.


Maria Campbell
lucky1i...@gmail.com

"Preach the Gospel, and when necessary use words!"
--St. Francis

On 2/27/2018 5:33 PM, T. Civitello wrote:
Be happy that the so called software engineer didn't do a repair on 
Windows. My Windows 7 Update was stuck and they spent a couples hours 
fooling around inside the computer and finally escalated it to and 
engineer who spent most of two days fooling around while I sat and 
listened to Jaws telling me what was going on. He finally got the 
repair  and Windows update working but he messed up a lot of other 
things, can't remember all of them. I finally hired someone to wipe 
the hard drive and re-install Windows 7. Things have been pretty good 
for several months now except for problems with IE 11 which I believe 
are caused by Jaws 18, I am running the same IE and Jaws on a Win 10 
pc and things are much smoother there .  Tom


-Original Message- From: Adrian Spratt
Sent: Tuesday, February 27, 2018 11:51 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
machine.


The first time Windows update failed to install, I had to hire 
someone who knew what he was doing to manually install the update. 
I'd first contacted MS Accessibility. After an hour, they gave up and 
escalated. However, I didn't get any follow-up until this past 
Sunday, more than a month later. By then, the initial failure had 
been resolved. However, it's just happened again. I haven't decided 
what to do. In the past, MS Accessibility was going to solve another 
problem by reinstalling windows, which seemed to me much to dramatic. 
In that case, too, I turned instead to an expert who made the fix 
without trauma to my system, although some to my bank account.


I wish I had more confidence in MS Accessibility. For certain 
relatively minor things, I'm guessing they're fine, but for anything 
complex, you really need to monitor what they're up to. In addition, 
letting a month elapse before acting on an escalated matter, 
especially when security is involved, was unconscionable.


The short answer is that I have no idea how to solve this recurring 
Windows update failure by myself. If someone on this list does, we'd 
owe them a free subscription!!


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] 
On Behalf Of Mike Mote

Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
machine.


Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] 
On Behalf Of Adrian Spratt

Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
machine.


I don't know if it's related, but I'm now routinely having trouble 
installing Windows updates on my Win7 machine.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] 
On Behalf Of Mike Mote

Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
machine.


I did call them, and we have no resolution just yet.  They are saying 
the issue is due to Windows updates not being installed. I'm 
investigating this now, but wanted to reach out to the list to see if 
anyone had other ideas.



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] 
On Behalf Of Adrian Spratt

Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 
machine.


Mike, I take it you mean you're trying to install this JAWS file. If 
you're able to call VFO tech support, I'm guessing it would be your 
best bet.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] 
On Behalf Of Mike Mote

Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to 
load JAWS

18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  
At the

46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install 
the required component RunTimeJAWS.  The process will now exit.

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[T. Civitello]

Be happy that the so called software engineer didn't do a repair on Windows. 
My Windows 7 Update was stuck and they spent a couples hours fooling around 
inside the computer and finally escalated it to and engineer who spent most 
of two days fooling around while I sat and listened to Jaws telling me what 
was going on. He finally got the repair  and Windows update working but he 
messed up a lot of other things, can't remember all of them. I finally hired 
someone to wipe the hard drive and re-install Windows 7. Things have been 
pretty good for several months now except for problems with IE 11 which I 
believe are caused by Jaws 18, I am running the same IE and Jaws on a Win 10 
pc and things are much smoother there .  Tom


-Original Message- 
From: Adrian Spratt

Sent: Tuesday, February 27, 2018 11:51 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who 
knew what he was doing to manually install the update. I'd first contacted 
MS Accessibility. After an hour, they gave up and escalated. However, I 
didn't get any follow-up until this past Sunday, more than a month later. By 
then, the initial failure had been resolved. However, it's just happened 
again. I haven't decided what to do. In the past, MS Accessibility was going 
to solve another problem by reinstalling windows, which seemed to me much to 
dramatic. In that case, too, I turned instead to an expert who made the fix 
without trauma to my system, although some to my bank account.


I wish I had more confidence in MS Accessibility. For certain relatively 
minor things, I'm guessing they're fine, but for anything complex, you 
really need to monitor what they're up to. In addition, letting a month 
elapse before acting on an escalated matter, especially when security is 
involved, was unconscionable.


The short answer is that I have no idea how to solve this recurring Windows 
update failure by myself. If someone on this list does, we'd owe them a free 
subscription!!


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of Mike Mote

Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of Adrian Spratt

Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble 
installing Windows updates on my Win7 machine.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of Mike Mote

Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the 
issue is due to Windows updates not being installed.  I'm investigating this 
now, but wanted to reach out to the list to see if anyone had other ideas.



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of Adrian Spratt

Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of Mike Mote

Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.


I'm looking for help with this issue.  Any ideas would be helpful.  Many 
thanks!






Mike Mote

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/> 
www.ifbsolutions.org


Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106



*Large font facilitates reading for people with low vision



For answers t

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[HICKS, Steven (ROYAL CORNWALL HOSPITALS NHS TRUST)]

There is some information on Google about Windows update and troubleshooting.
I Can't remember now but there is a folder that you can locate in the Windows 
directory that the updates go in to.
Sometimes you can delete this, I would need to look it up again but I think it 
is inside the software distribution folder.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: 27 February 2018 19:51
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

The first time Windows update failed to install, I had to hire someone who knew 
what he was doing to manually install the update. I'd first contacted MS 
Accessibility. After an hour, they gave up and escalated. However, I didn't get 
any follow-up until this past Sunday, more than a month later. By then, the 
initial failure had been resolved. However, it's just happened again. I haven't 
decided what to do. In the past, MS Accessibility was going to solve another 
problem by reinstalling windows, which seemed to me much to dramatic. In that 
case, too, I turned instead to an expert who made the fix without trauma to my 
system, although some to my bank account.

I wish I had more confidence in MS Accessibility. For certain relatively minor 
things, I'm guessing they're fine, but for anything complex, you really need to 
monitor what they're up to. In addition, letting a month elapse before acting 
on an escalated matter, especially when security is involved, was 
unconscionable.

The short answer is that I have no idea how to solve this recurring Windows 
update failure by myself. If someone on this list does, we'd owe them a free 
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble installing 
Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the issue 
is due to Windows updates not being installed.  I'm investigating this now, but 
wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.

I'm looking for help with this issue.  Any ideas would be helpful.  Many thanks!





Mike Mote

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/> 
www.ifbsolutions.org

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106



*Large font facilitates reading for people with low vision



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-us

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[HICKS, Steven (ROYAL CORNWALL HOSPITALS NHS TRUST)]

Could be a problem with the VCC redistributable.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: 27 February 2018 17:54
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.

I'm looking for help with this issue.  Any ideas would be helpful.  Many thanks!





Mike Mote

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/> 
www.ifbsolutions.org

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106



*Large font facilitates reading for people with low vision



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/




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Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Adrian Spratt]

The first time Windows update failed to install, I had to hire someone who knew 
what he was doing to manually install the update. I'd first contacted MS 
Accessibility. After an hour, they gave up and escalated. However, I didn't get 
any follow-up until this past Sunday, more than a month later. By then, the 
initial failure had been resolved. However, it's just happened again. I haven't 
decided what to do. In the past, MS Accessibility was going to solve another 
problem by reinstalling windows, which seemed to me much to dramatic. In that 
case, too, I turned instead to an expert who made the fix without trauma to my 
system, although some to my bank account. 

I wish I had more confidence in MS Accessibility. For certain relatively minor 
things, I'm guessing they're fine, but for anything complex, you really need to 
monitor what they're up to. In addition, letting a month elapse before acting 
on an escalated matter, especially when security is involved, was 
unconscionable. 

The short answer is that I have no idea how to solve this recurring Windows 
update failure by myself. If someone on this list does, we'd owe them a free 
subscription!!

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble installing 
Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the issue 
is due to Windows updates not being installed.  I'm investigating this now, but 
wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.  

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.  

I'm looking for help with this issue.  Any ideas would be helpful.  Many thanks!

 

 

Mike Mote 

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/> 
www.ifbsolutions.org 

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106

 

*Large font facilitates reading for people with low vision

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Mike B.]

Hi Mike,

You might want to give Microsoft Accessibility a call.  I had this problem 
in the past, & it had to do with permissions.  I'm not saying this is the 
problem, but it wouldn't hurt to ask.
Phone#: 1-800-936-5900
Take care, Mike.
Sent from my iBarstool.
- Original Message - 
From: Mike Mote
To: jaws-users-list@jaws-users.com
Sent: Tuesday, February 27, 2018 9:03 AM
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.


Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the
required component RunTimeJAWS.  The process will now exit.

I'm looking for help with this issue.  Any ideas would be helpful.  Many
thanks!





Mike Mote

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/>
www.ifbsolutions.org

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106



*Large font facilitates reading for people with low vision



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[andy t]

I had a problem installing jaws 2018 on a windows 10 machine the other day 
and for some reason it wouldn't install because the UAC was sat to 0 when I 
went in and sat it to 33 percent jaws installed no problem.

I just wonder if this could be the problem with this windows 7 computer?
It took me a while to find the problem but when I did it installed the first 
time but I had never had this problem before.


-Original Message- 
From: Mike Mote

Sent: Tuesday, February 27, 2018 1:02 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the
issue is due to Windows updates not being installed.  I'm investigating this
now, but wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're
able to call VFO tech support, I'm guessing it would be your best bet.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the
required component RunTimeJAWS.  The process will now exit.

I'm looking for help with this issue.  Any ideas would be helpful.  Many
thanks!





Mike Mote

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/>
www.ifbsolutions.org

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106



*Large font facilitates reading for people with low vision



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Jesus dyed for us, why can't we live for him? 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Mike Mote]

Me too!  How have you resolved this issue?


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I don't know if it's related, but I'm now routinely having trouble
installing Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the
issue is due to Windows updates not being installed.  I'm investigating this
now, but wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're
able to call VFO tech support, I'm guessing it would be your best bet. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.  

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the
required component RunTimeJAWS.  The process will now exit.  

I'm looking for help with this issue.  Any ideas would be helpful.  Many
thanks!

 

 

Mike Mote 

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/>
www.ifbsolutions.org 

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106

 

*Large font facilitates reading for people with low vision

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Adrian Spratt]

I don't know if it's related, but I'm now routinely having trouble installing 
Windows updates on my Win7 machine.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

I did call them, and we have no resolution just yet.  They are saying the issue 
is due to Windows updates not being installed.  I'm investigating this now, but 
wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.  

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.  

I'm looking for help with this issue.  Any ideas would be helpful.  Many thanks!

 

 

Mike Mote 

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/> 
www.ifbsolutions.org 

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106

 

*Large font facilitates reading for people with low vision

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Mike Mote]

I did call them, and we have no resolution just yet.  They are saying the
issue is due to Windows updates not being installed.  I'm investigating this
now, but wanted to reach out to the list to see if anyone had other ideas.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Mike, I take it you mean you're trying to install this JAWS file. If you're
able to call VFO tech support, I'm guessing it would be your best bet. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.  

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the
required component RunTimeJAWS.  The process will now exit.  

I'm looking for help with this issue.  Any ideas would be helpful.  Many
thanks!

 

 

Mike Mote 

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/>
www.ifbsolutions.org 

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106

 

*Large font facilitates reading for people with low vision

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Adrian Spratt]

Mike, I take it you mean you're trying to install this JAWS file. If you're 
able to call VFO tech support, I'm guessing it would be your best bet. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.  

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the 
required component RunTimeJAWS.  The process will now exit.  

I'm looking for help with this issue.  Any ideas would be helpful.  Many thanks!

 

 

Mike Mote 

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  <http://www.ifbsolutions.org/> 
www.ifbsolutions.org 

Email  <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106

 

*Large font facilitates reading for people with low vision

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

[JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.

[Mike Mote]

Good afternoon all!

I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.  

When I click on the J18.0.4534 executeable, it begins the process.  At the
46 percent mark, an error message appears saying the following

JAWS Set-up package error, The JAWS set-up package could not install the
required component RunTimeJAWS.  The process will now exit.  

I'm looking for help with this issue.  Any ideas would be helpful.  Many
thanks!

 

 

Mike Mote 

Manager of Accessibility and Workforce Development, Human Resources

IFB Solutions

Our Vision is Working - see more at  
www.ifbsolutions.org 

Email   mm...@ifbsolutions.org

Work Phone (336) 245-5650

Mobile Phone (336) 793-6006

Shipping:  7730 North Point Dr

Winston-Salem, NC 27106

 

*Large font facilitates reading for people with low vision

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/