Re: [LegacyUG] Locked software

2017-08-28 Thread Cathy Pinner 

Jay and others,
Legacy 9 has no more problems than Legacy 8. There have been some bug 
fixes in 9 that have not been fixed in 8.
Yes there are some bugs in Legacy 9 new features though not that many - 
certainly nothing like the bugs that were in Legacy 8 new features when 
first released.

Perhaps you are confused by user error issues.

In the code shared with Legacy 8 there are less bugs in Legacy 9.

Jill,
there was a problem with clicking Add a child after the Creators Update 
of Windows 10. The fixes to that caused some other problems. Most of 
these have been fixed in both Legacy 8 and 9. Remaining ones will only 
be fixed in Legacy 9.
If you update to the latest version of Legacy 8 you should be fine. You 
may find right click menus sometimes jump a bit rather than selecting 
your choice. Selecting it again and it works.


Cathy



Sherry 
Tuesday, 29 August 2017 2:21 AM
v8 is available, along with all other previous versions at
http://support.legacyfamilytree.com/article/AA-00899

Sherry

On Mon, Aug 28, 2017 at 10:52 AM, J.M. "Jay" Ingalls

J.M. "Jay" Ingalls 
Tuesday, 29 August 2017 1:52 AM

Jill,

Do a system virus check and clean first to see if that helps.

Have you done all the updates to version 8?

You can uninstall Legacy 8 and re-install it if version 8 is available 
on the web site. You will not lose data. But, do a full backup of data 
media to an external hard drive or thumb drive first!


Legacy 9 still has problems, so I do not recommend changing to version 
9 until you need it for some reason.


Jay


On 8/28/2017 12:31 PM, jwy...@gmail.com wrote:

jwy...@gmail.com 
Tuesday, 29 August 2017 1:31 AM
Thank you for your reply.  I have Legacy8 Deluxe Edition.  I didn't 
actually see the help index, which I've now discovered.  It's when I 
click on Tech Support that a new web page opens but nothing loads, it 
just remains blank.


I've closed Legacy and rebooted my computer several times and I've 
opened different family trees, and they all have the same problem.


I normally add children by clicking on "Click to add a child" which no 
longer works.  However, I've since discovered the Add key in the bar 
across the top and that does work, so I guess my problem is resolved.


Jill




--
Regards, Jill
Mary Leek 
Tuesday, 29 August 2017 12:11 AM

If this were me, the first thing I would do is to close Legacy down 
and then reboot my computer. Sometimes doing this will set things 
right. If Legacy will close properly, then this shouldn’t cause a 
problem and might help.


If you can close Legacy, you might try rebooting first and then report 
back.


When you say none of the options in the Help button work, only open 
blank web pages. Do you mean when you click one of the menu items such 
as Tech Support, Request Feature, Legacy Home Page, Download update, 
etc. that you get a blank web page?


What happens when you click on Help Index?

Also please say what version of Legacy and what version of Windows you 
are using.


Mary

*From:*LegacyUserGroup 
[mailto:legacyusergroup-boun...@legacyusers.com] *On Behalf Of 
*jwy...@gmail.com

*Sent:* Monday, August 28, 2017 7:31 AM
*To:* legacyusergroup@legacyusers.com
*Subject:* [LegacyUG] Locked software

Hello

I'm not sure what's happened to my Legacy software.  None of the 
options in the "help" button work, they just open a blank web page.  I 
can't add a child as neither left or right mouse clicks work at all.


Please can someone explain what I need to do.  Any advice would be 
appreciated.


Many thanks,

--

Regards, Jill




--

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Locked software

2017-08-28 Thread Sherry 
v8 is available, along with all other previous versions at
http://support.legacyfamilytree.com/article/AA-00899

Sherry

On Mon, Aug 28, 2017 at 10:52 AM, J.M. "Jay" Ingalls
 wrote:
> Jill,
>
> Do a system virus check and clean first to see if that helps.
>
> Have you done all the updates to version 8?
>
> You can uninstall Legacy 8 and re-install it if version 8 is available on
> the web site. You will not lose data. But, do a full backup of data media to
> an external hard drive or thumb drive first!
>
> Legacy 9 still has problems, so I do not recommend changing to version 9
> until you need it for some reason.
>
> Jay
>
>
> On 8/28/2017 12:31 PM, jwy...@gmail.com wrote:
>
> Thank you for your reply.  I have Legacy8 Deluxe Edition.  I didn't actually
> see the help index, which I've now discovered.  It's when I click on Tech
> Support that a new web page opens but nothing loads, it just remains blank.
>
> I've closed Legacy and rebooted my computer several times and I've opened
> different family trees, and they all have the same problem.
>
> I normally add children by clicking on "Click to add a child" which no
> longer works.  However, I've since discovered the Add key in the bar across
> the top and that does work, so I guess my problem is resolved.
>
> Jill

-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Locked software

2017-08-28 Thread J.M. "Jay" Ingalls 

Jill,

Do a system virus check and clean first to see if that helps.

Have you done all the updates to version 8?

You can uninstall Legacy 8 and re-install it if version 8 is available 
on the web site. You will not lose data. But, do a full backup of data 
media to an external hard drive or thumb drive first!


Legacy 9 still has problems, so I do not recommend changing to version 9 
until you need it for some reason.


Jay


On 8/28/2017 12:31 PM, jwy...@gmail.com wrote:
Thank you for your reply.  I have Legacy8 Deluxe Edition.  I didn't 
actually see the help index, which I've now discovered.  It's when I 
click on Tech Support that a new web page opens but nothing loads, it 
just remains blank.


I've closed Legacy and rebooted my computer several times and I've 
opened different family trees, and they all have the same problem.


I normally add children by clicking on "Click to add a child" which no 
longer works.  However, I've since discovered the Add key in the bar 
across the top and that does work, so I guess my problem is resolved.


Jill

On Mon, Aug 28, 2017 at 5:11 PM, Mary Leek > wrote:


If this were me, the first thing I would do is to close Legacy
down and then reboot my computer. Sometimes doing this will set
things right. If Legacy will close properly, then this shouldn’t
cause a problem and might help.

If you can close Legacy, you might try rebooting first and then
report back.

When you say none of the options in the Help button work, only
open blank web pages. Do you mean when you click one of the menu
items such as Tech Support, Request Feature, Legacy Home Page,
Download update, etc. that you get a blank web page?

What happens when you click on Help Index?

Also please say what version of Legacy and what version of Windows
you are using.

Mary

*From:*LegacyUserGroup
[mailto:legacyusergroup-boun...@legacyusers.com
] *On Behalf Of
*jwy...@gmail.com 
*Sent:* Monday, August 28, 2017 7:31 AM
*To:* legacyusergroup@legacyusers.com

*Subject:* [LegacyUG] Locked software

Hello

I'm not sure what's happened to my Legacy software.  None of the
options in the "help" button work, they just open a blank web
page.  I can't add a child as neither left or right mouse clicks
work at all.

Please can someone explain what I need to do.  Any advice would be
appreciated.

Many thanks,

-- 


Regards, Jill


--

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com

To manage your subscription and unsubscribe
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com

Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/





--
Regards, Jill




-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Locked software

2017-08-28 Thread jwy...@gmail.com 
Thank you for your reply.  I have Legacy8 Deluxe Edition.  I didn't
actually see the help index, which I've now discovered.  It's when I click
on Tech Support that a new web page opens but nothing loads, it just
remains blank.

I've closed Legacy and rebooted my computer several times and I've opened
different family trees, and they all have the same problem.

I normally add children by clicking on "Click to add a child" which no
longer works.  However, I've since discovered the Add key in the bar across
the top and that does work, so I guess my problem is resolved.

Jill

On Mon, Aug 28, 2017 at 5:11 PM, Mary Leek  wrote:

> If this were me, the first thing I would do is to close Legacy down and
> then reboot my computer. Sometimes doing this will set things right. If
> Legacy will close properly, then this shouldn’t cause a problem and might
> help.
>
>
>
> If you can close Legacy, you might try rebooting first and then report
> back.
>
>
>
> When you say none of the options in the Help button work, only open blank
> web pages. Do you mean when you click one of the menu items such as Tech
> Support, Request Feature, Legacy Home Page, Download update, etc. that you
> get a blank web page?
>
>
>
> What happens when you click on Help Index?
>
>
>
> Also please say what version of Legacy and what version of Windows you are
> using.
>
>
>
> Mary
>
>
>
>
>
> *From:* LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] *On
> Behalf Of *jwy...@gmail.com
> *Sent:* Monday, August 28, 2017 7:31 AM
> *To:* legacyusergroup@legacyusers.com
> *Subject:* [LegacyUG] Locked software
>
>
>
> Hello
>
> I'm not sure what's happened to my Legacy software.  None of the options
> in the "help" button work, they just open a blank web page.  I can't add a
> child as neither left or right mouse clicks work at all.
>
> Please can someone explain what I need to do.  Any advice would be
> appreciated.
>
> Many thanks,
>
> --
>
> Regards, Jill
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
>


-- 
Regards, Jill
-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Locked software

2017-08-28 Thread Mary Leek 
If this were me, the first thing I would do is to close Legacy down and then 
reboot my computer. Sometimes doing this will set things right. If Legacy will 
close properly, then this shouldn’t cause a problem and might help.
 
If you can close Legacy, you might try rebooting first and then report back.
 
When you say none of the options in the Help button work, only open blank web 
pages. Do you mean when you click one of the menu items such as Tech Support, 
Request Feature, Legacy Home Page, Download update, etc. that you get a blank 
web page?
 
What happens when you click on Help Index?
 
Also please say what version of Legacy and what version of Windows you are 
using.
 
Mary
 
 
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of jwy...@gmail.com
Sent: Monday, August 28, 2017 7:31 AM
To: legacyusergroup@legacyusers.com
Subject: [LegacyUG] Locked software
 
Hello
I'm not sure what's happened to my Legacy software.  None of the options in the 
"help" button work, they just open a blank web page.  I can't add a child as 
neither left or right mouse clicks work at all.  
Please can someone explain what I need to do.  Any advice would be appreciated.
Many thanks,
-- 
Regards, Jill
-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

[LegacyUG] Locked software

2017-08-28 Thread jwy...@gmail.com 
Hello

I'm not sure what's happened to my Legacy software.  None of the options in
the "help" button work, they just open a blank web page.  I can't add a
child as neither left or right mouse clicks work at all.

Please can someone explain what I need to do.  Any advice would be
appreciated.

Many thanks,
-- 
Regards, Jill
-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/