Re: [LegacyUG] Problem with Legacy Charting

2019-09-14 Thread Valerie Garton 
I think I have fixed the problem. I have been trying ad trying to delete
Legacy Charting to no avail but I have just managed to do so and there is
still the charting program so possibly the problem was that the program had
been added more than once. Here's hoping all is OK and continues to be so.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

-Original Message-
From: LegacyUserGroup  On Behalf Of
Brian Kelly
Sent: Saturday, 14 September 2019 9:16 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Problem with Legacy Charting

Sometimes Windows will "forget" to put a window in a visible area. It may be
hidden above, below or on either side of what you can see on your monitor.
That is what I meant. If, as I do, you have multiple monitors and one is not
turned on then Charting could be opening on that missing monitor, this is
another reason a window can open but not be visible.

Did you click on the Charting icon on your taskbar before you used
Alt-Spacebar (You have to hold both down at the same time)? Since that is a
standard Windows feature it should have done something.

Brian Kelly

On 14-Sep.-19 2:01 a.m., Valerie Garton wrote:
> Thank you Brian but what does " that Charting is not opening off your 
> visible monitor " mean please ?
> 
> I tired alt-space bar and that did not seem to make any difference.
> 
> Cheers from Valerie Garton [nee Vaughan] in sunny Sydney
> 
> -Original Message-
> From: LegacyUserGroup  On 
> Behalf Of Brian Kelly
> Sent: Saturday, 14 September 2019 3:20 PM
> To: legacyusergroup@legacyusers.com
> Subject: Re: [LegacyUG] Problem with Legacy Charting
> 
> Make sure that Charting is not opening off your visible monitor. Also 
> try clicking on the Charting Icon and then use ALT-Space bar to open a 
> menu which will let you maximize the charting window. That should 
> bring the chart to the front and to your active monitor in a full screen
mode.
> 
> Alt-space bar will also give you the menu option to move the charting 
> screen, if that menu appears on an edge of your monitor the charting 
> window is open off to that side. Select Move and use the arrow keys to 
> move the charting screen toward the centre of your monitor. Press 
> space to exit the move when the chart window is positioned where you want.
> 
> Brian Kelly
> 
> On 13-Sep.-19 11:52 p.m., Valerie Garton wrote:
>> I have Legacy open.
>>
>> If I select Legacy Charting an icon appears next to the Legacy Icon 
>> and I cannot do anything with this icon.
>>
>> When I go to shut down Legacy I am asked " do I want to save the chart "
>> but I have not done anything to create a chart.
>>
>> To be able to close down my computer I have to say " no I do not want 
>> to save the chart " - the one I have not created
>>
>> before my computer will close down.
>>
>> HELP PLEASE.
>>
>> Cheers from Valerie Garton [nee Vaughan] in sunny Sydney
>>
>>
> 

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Re: [LegacyUG] Problem with Legacy Charting

2019-09-14 Thread Valerie Garton 
Nothing is any different.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

-Original Message-
From: LegacyUserGroup  On Behalf Of
Jenny M Benson
Sent: Saturday, 14 September 2019 7:42 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Problem with Legacy Charting

On 14/09/2019 04:52, Valerie Garton wrote:
> I have Legacy open.
> 
> If I select Legacy Charting an icon appears next to the Legacy Icon 
> and I cannot do anything with this icon.
> 
> When I go to shut down Legacy I am asked " do I want to save the chart " 
> but I have not done anything to create a chart.
> 
> To be able to close down my computer I have to say " no I do not want 
> to save the chart " - the one I have not created
> 
> before my computer will close down.
> 
I think that when you open Legacy Charting from within Legacy it starts with
a basic chart with just the person who was in focus in Legacy.  You are then
asked about saving that chart when you close LC, even if you have not done
anything with it.

Why Legacy Charting does not open for you I don't know.  What happens if you
right-click on the icon in your Taskbar?

--
Jenny M Benson - http://jennygenes.blogspot.co.uk/ Wrexham, UK

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Re: [LegacyUG] Problem with Legacy Charting

2019-09-14 Thread Valerie Garton 
Did you click on the Charting icon on your taskbar before you used
Alt-Spacebar (You have to hold both down at the same time)? Since that is a
standard Windows feature it should have done something.

Yes I did this time and time again to no avail.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

-Original Message-
From: LegacyUserGroup  On Behalf Of
Brian Kelly
Sent: Saturday, 14 September 2019 9:16 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Problem with Legacy Charting

Sometimes Windows will "forget" to put a window in a visible area. It may be
hidden above, below or on either side of what you can see on your monitor.
That is what I meant. If, as I do, you have multiple monitors and one is not
turned on then Charting could be opening on that missing monitor, this is
another reason a window can open but not be visible.

Did you click on the Charting icon on your taskbar before you used
Alt-Spacebar (You have to hold both down at the same time)? Since that is a
standard Windows feature it should have done something.

Brian Kelly

On 14-Sep.-19 2:01 a.m., Valerie Garton wrote:
> Thank you Brian but what does " that Charting is not opening off your 
> visible monitor " mean please ?
> 
> I tired alt-space bar and that did not seem to make any difference.
> 
> Cheers from Valerie Garton [nee Vaughan] in sunny Sydney
> 
> -Original Message-
> From: LegacyUserGroup  On 
> Behalf Of Brian Kelly
> Sent: Saturday, 14 September 2019 3:20 PM
> To: legacyusergroup@legacyusers.com
> Subject: Re: [LegacyUG] Problem with Legacy Charting
> 
> Make sure that Charting is not opening off your visible monitor. Also 
> try clicking on the Charting Icon and then use ALT-Space bar to open a 
> menu which will let you maximize the charting window. That should 
> bring the chart to the front and to your active monitor in a full screen
mode.
> 
> Alt-space bar will also give you the menu option to move the charting 
> screen, if that menu appears on an edge of your monitor the charting 
> window is open off to that side. Select Move and use the arrow keys to 
> move the charting screen toward the centre of your monitor. Press 
> space to exit the move when the chart window is positioned where you want.
> 
> Brian Kelly
> 
> On 13-Sep.-19 11:52 p.m., Valerie Garton wrote:
>> I have Legacy open.
>>
>> If I select Legacy Charting an icon appears next to the Legacy Icon 
>> and I cannot do anything with this icon.
>>
>> When I go to shut down Legacy I am asked " do I want to save the chart "
>> but I have not done anything to create a chart.
>>
>> To be able to close down my computer I have to say " no I do not want 
>> to save the chart " - the one I have not created
>>
>> before my computer will close down.
>>
>> HELP PLEASE.
>>
>> Cheers from Valerie Garton [nee Vaughan] in sunny Sydney
>>
>>
> 

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Re: [LegacyUG] Problem with Legacy Charting

2019-09-14 Thread Brian Kelly 
Sometimes Windows will "forget" to put a window in a visible area. It 
may be hidden above, below or on either side of what you can see on your 
monitor. That is what I meant. If, as I do, you have multiple monitors 
and one is not turned on then Charting could be opening on that missing 
monitor, this is another reason a window can open but not be visible.


Did you click on the Charting icon on your taskbar before you used 
Alt-Spacebar (You have to hold both down at the same time)? Since that 
is a standard Windows feature it should have done something.


Brian Kelly

On 14-Sep.-19 2:01 a.m., Valerie Garton wrote:

Thank you Brian but what does " that Charting is not opening off your
visible monitor " mean please ?

I tired alt-space bar and that did not seem to make any difference.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

-Original Message-
From: LegacyUserGroup  On Behalf Of
Brian Kelly
Sent: Saturday, 14 September 2019 3:20 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Problem with Legacy Charting

Make sure that Charting is not opening off your visible monitor. Also try
clicking on the Charting Icon and then use ALT-Space bar to open a menu
which will let you maximize the charting window. That should bring the chart
to the front and to your active monitor in a full screen mode.

Alt-space bar will also give you the menu option to move the charting
screen, if that menu appears on an edge of your monitor the charting window
is open off to that side. Select Move and use the arrow keys to move the
charting screen toward the centre of your monitor. Press space to exit the
move when the chart window is positioned where you want.

Brian Kelly

On 13-Sep.-19 11:52 p.m., Valerie Garton wrote:

I have Legacy open.

If I select Legacy Charting an icon appears next to the Legacy Icon
and I cannot do anything with this icon.

When I go to shut down Legacy I am asked " do I want to save the chart "
but I have not done anything to create a chart.

To be able to close down my computer I have to say " no I do not want
to save the chart " - the one I have not created

before my computer will close down.

HELP PLEASE.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney






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Re: [LegacyUG] Problem with Legacy Charting

2019-09-14 Thread Jenny M Benson 

On 14/09/2019 04:52, Valerie Garton wrote:

I have Legacy open.

If I select Legacy Charting an icon appears next to the Legacy Icon and 
I cannot do anything with this icon.


When I go to shut down Legacy I am asked " do I want to save the chart " 
but I have not done anything to create a chart.


To be able to close down my computer I have to say " no I do not want to 
save the chart " - the one I have not created


before my computer will close down.

I think that when you open Legacy Charting from within Legacy it starts 
with a basic chart with just the person who was in focus in Legacy.  You 
are then asked about saving that chart when you close LC, even if you 
have not done anything with it.


Why Legacy Charting does not open for you I don't know.  What happens if 
you right-click on the icon in your Taskbar?


--
Jenny M Benson - http://jennygenes.blogspot.co.uk/
Wrexham, UK

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Re: [LegacyUG] Problem with Legacy Charting

2019-09-14 Thread Valerie Garton 
Thank you Brian but what does " that Charting is not opening off your
visible monitor " mean please ?

I tired alt-space bar and that did not seem to make any difference.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

-Original Message-
From: LegacyUserGroup  On Behalf Of
Brian Kelly
Sent: Saturday, 14 September 2019 3:20 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Problem with Legacy Charting

Make sure that Charting is not opening off your visible monitor. Also try
clicking on the Charting Icon and then use ALT-Space bar to open a menu
which will let you maximize the charting window. That should bring the chart
to the front and to your active monitor in a full screen mode.

Alt-space bar will also give you the menu option to move the charting
screen, if that menu appears on an edge of your monitor the charting window
is open off to that side. Select Move and use the arrow keys to move the
charting screen toward the centre of your monitor. Press space to exit the
move when the chart window is positioned where you want.

Brian Kelly

On 13-Sep.-19 11:52 p.m., Valerie Garton wrote:
> I have Legacy open.
> 
> If I select Legacy Charting an icon appears next to the Legacy Icon 
> and I cannot do anything with this icon.
> 
> When I go to shut down Legacy I am asked " do I want to save the chart " 
> but I have not done anything to create a chart.
> 
> To be able to close down my computer I have to say " no I do not want 
> to save the chart " - the one I have not created
> 
> before my computer will close down.
> 
> HELP PLEASE.
> 
> Cheers from Valerie Garton [nee Vaughan] in sunny Sydney
> 
> 

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Re: [LegacyUG] Problem with Legacy Charting

2019-09-13 Thread Brian Kelly 
Make sure that Charting is not opening off your visible monitor. Also 
try clicking on the Charting Icon and then use ALT-Space bar to open a 
menu which will let you maximize the charting window. That should bring 
the chart to the front and to your active monitor in a full screen mode.


Alt-space bar will also give you the menu option to move the charting 
screen, if that menu appears on an edge of your monitor the charting 
window is open off to that side. Select Move and use the arrow keys to 
move the charting screen toward the centre of your monitor. Press space 
to exit the move when the chart window is positioned where you want.


Brian Kelly

On 13-Sep.-19 11:52 p.m., Valerie Garton wrote:

I have Legacy open.

If I select Legacy Charting an icon appears next to the Legacy Icon and 
I cannot do anything with this icon.


When I go to shut down Legacy I am asked " do I want to save the chart " 
but I have not done anything to create a chart.


To be able to close down my computer I have to say " no I do not want to 
save the chart " - the one I have not created


before my computer will close down.

HELP PLEASE.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney




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Re: [LegacyUG] Problem with Legacy Charting

2019-09-13 Thread Cathy Pinner 

Why are you opening Charting if you are not making a chart?

The Charting icon on the taskbar should restore and minimise Legacy 
Charting just like how other icons work.


Are you opening Legacy Charting from within Legacy or from the separate 
icon for it in the Start Menu or possibly on your desktop?


Cathy

Valerie Garton wrote:


I have Legacy open.

If I select Legacy Charting an icon appears next to the Legacy Icon
and I cannot do anything with this icon.

When I go to shut down Legacy I am asked " do I want to save the chart
" but I have not done anything to create a chart.

To be able to close down my computer I have to say " no I do not want
to save the chart " - the one I have not created

before my computer will close down.

HELP PLEASE.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney


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[LegacyUG] Problem with Legacy Charting

2019-09-13 Thread Valerie Garton 
I have Legacy open.

If I select Legacy Charting an icon appears next to the Legacy Icon and I
cannot do anything with this icon.

When I go to shut down Legacy I am asked " do I want to save the chart " but
I have not done anything to create a chart.

To be able to close down my computer I have to say " no I do not want to
save the chart " - the one I have not created

before my computer will close down.

 

HELP PLEASE.

 

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

 

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Re: [LegacyUG] Problem with Legacy Charting.

2017-11-13 Thread Cathy Pinner 

Treerd,

This might help your Access Violation problem:


***
Sometimes it helps to reinstall just Charting.
Here's how:
Legacy 8 and 9

1) Close Legacy and then reboot your computer. This will ensure that all 
Legacy components are really closed. Don't open Legacy.


2) Close Legacy. Navigate to the C:\Program Files(x86)\Legacy9 (or 
Legacy8). If you have a 32 bit computer navigate to C:\Program 
Files\Legacy9 (or Legacy8). Inside there you will see a folder named 
LegacyCharting. Delete the entire folder. You will not be deleting any 
of the charts that you have already made and saved.


3) Navigate to the Documents\Legacy Family Tree\ folder and open it 
(this is the Windows Documents folder). Inside you will see another 
LegacyCharting folder. Delete this folder too.


4) Now download the last update. This will recreate the folders you just 
deleted

Legacy 9 http://www.legacyfamilytree.com/DownloadUpdate.asp
Legacy 8 http://support.legacyfamilytree.com/article/AA-00899

5) Now open Legacy and then Charting.

If you are still having problems after that, contact Support.

***
How recently did you purchase Legacy 8? Legacy 9 has been out since 
April. Where did you purchase? You may find you qualify for a free 
upgrade to 9 if you bought after 25 Nov 2016. Contact 
sa...@legacyfamilytree.com


Cathy

Tjeerd Belkmeer wrote:


Hello

Recently Purchased Legacy 8 and all good except that I had to go into
Administrator to install Geo part of it. I think that Kaspersky was
stopping installation so will try with it off one day.

Problem is in Legacy Charting. Have embedded snapshot of problem

I run Windows 10.

Do I need to upgrade to Legacy Ver 9.


Tjeerd Belkmeer
*tedbelkm...@hotmail.com *
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[LegacyUG] Problem with Legacy Charting.

2017-11-12 Thread Tjeerd Belkmeer 
Hello

Recently Purchased Legacy 8 and all good except that I had to go into 
Administrator to install Geo part of it. I think that Kaspersky was stopping 
installation so will try with it off one day.

Problem is in Legacy Charting.  Have embedded snapshot of problem

I run Windows 10.

Do I need to upgrade to Legacy Ver 9.

[cid:part1.E006A738.57A75DC1@hotmail.com]
Tjeerd Belkmeer
tedbelkm...@hotmail.com
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