Re: Printing Error with newer HPs
I confirm the same problem with HP 895 CXi (deskjet), with windows 95 and 98, and for a total of 4 users. This problem is inexistent with HP laser printers. I've verified that : - The printing is correct before using MetaCard. Can you confirm the rest of the recipe? That is, what happens the second time you print from MetaCard? Or is it only other applications that can't print after printing from MetaCard? - A reinstallation of the driver restore a normal behaviour. - The problem appears with drivers from both the CD-ROM and the HP web site. Each "fresh" version of the driver is corrupted (I'm not sure it's the exact word, since I don't know the origin of the problem, of course) after a printing from MetaCard. The users work mainly with Word and Excel. As far as I know, Word is the only soft interfered with MetaCard, but I'll ask for this point. regards, H. Chaudet Herve ChaudetLiliane Pellegrin-Chaudet e-mail : [EMAIL PROTECTED] Laboratoire de Biomathematiques, Informatique Medicale Faculte de Medecine - 27, Bd Jean Moulin 13385 Marseille cedex 5 - France Tel (33) 0 491 791 910 - Fax (33) 0 491 794 013 Service de l'Information Medicale des Hopitaux Nord Hopital Nord - Chemin des Bourrelly 13326 Marseille cedex 15 - France Tel (33) 0 491 968 022 - Fax (33) 0 491 968 025
Re: Printing Error with newer HPs
For the record, the same printing problems happened to me earlier this summer when I tested a standalone on a PC running Windows 98 with a brand new HP printer running the latest driver. In my case, the printer spewed blank sheets of paper repeatedly until we cut the power. Printing in other apps was disrupted afterward, and restarting didn't clear the problem. The owner of the PC reported that printing had worked fine before I ran my standalone, and he had just that morning been printing from Office without any problems. I hate had identical reports with HP printers during testing of two products in the last few months. - Richard Gaskin Fourth World Multimedia Design and Development for Mac, Windows, UNIX, and the Web _ [EMAIL PROTECTED] http://www.FourthWorld.com US: 800-288-5825 Int'l: 323-225-3717Fax: 323-225-0716
Re: Printing Error with newer HPs
On Wed, 6 Oct 1999, Richard Gaskin wrote: For the record, the same printing problems happened to me earlier this summer when I tested a standalone on a PC running Windows 98 with a brand new HP printer running the latest driver. In my case, the printer spewed blank sheets of paper repeatedly until we cut the power. Printing in other apps was disrupted afterward, and restarting didn't clear the problem. The owner of the PC reported that printing had worked fine before I ran my standalone, and he had just that morning been printing from Office without any problems. I hate had identical reports with HP printers during testing of two products in the last few months. Not sure I understand this, but the bottom line is that all these reports are essentially useless unless you're just looking for sympathy. If anyone is interested in actually seeing the problem fixed, we need a bug report including much more detail, including OS version information, printer model numbers, driver versions, and a *recipe* that anyone can use to reproduce the problem, and verify that it has in fact occurred. As I said before, it would be best if the driver versions were those on an OS CD, and the recipe only involves printing standard stacks (like the Home stack) from MetaCard (e.g., start up MetaCard, choose "print card" to print card 1 of the Home stack, quit and restart, then get a blank page when when you try to print that card again). No work is being done on this problem because we still don't have any way to reproduce it here (and we've tried just about everything). This has been the case for months, because the people affected repeatedly either fail to report the problem at all (and several of the posts to this list have been from people who hadn't sent in bug reports for this problem), or fail to provide key information. Granted, in most cases it's not reproducible on the developer's machines, only on some customer machines. But your customers are going to continue to be affected by this problem until we can come up with some way to reproduce it. How about we turn this around: does anyone who has an HP printer that was introduced in the last 6 months *not* have a problem with the above recipe that only prints card 1 of the MetaCard Home stack? Regards, Scott - Richard Gaskin Fourth World Multimedia Design and Development for Mac, Windows, UNIX, and the Web _ [EMAIL PROTECTED] http://www.FourthWorld.com US: 800-288-5825 Int'l: 323-225-3717Fax: 323-225-0716 Scott Raney [EMAIL PROTECTED] http://www.metacard.com MetaCard: You know, there's an easier way to do that...
Re: Printing Error with newer HPs
[EMAIL PROTECTED] writes: The question is, did the printer work correctly on your customers computers *before* running MetaCard, and is it broken now? In my case, the printer DID work correctly before trying to print from MetaCard. One of my Beta testors reloaded his driver software and was able to print from other applications but when he tried to print from MC, the problem repeated again. The program would print multiple copies of the same thing. I believe he is using Windows 98. I use Windows 95 and have an HP 2500C inkjet and have not experienced that problem. Philip Chumbley
Re: Printing Error with newer HPs
The question is, did the printer work correctly on your customers computers *before* running MetaCard, and is it broken now? In my case, the printer DID work correctly before trying to print from MetaCard. One of my Beta testors reloaded his driver software and was able to print from other applications but when he tried to print from MC, the problem repeated again. The program would print multiple copies of the same thing. I believe he is using Windows 98. I use Windows 95 and have an HP 2500C inkjet and have not experienced that problem. Philip Chumbley While I have not encountered this exact problem, I have users and myself to account for dark grey backgrounds printing at random from an MC app published a while back. It happens once in a while. I have reported it to Scott, but I can not come up with a recipe as I do not look for it until it happens. If anyone has seen this or could help me with it, I would appreciate it. I have white backgrounds for the stack color and all fields. Still happens. Thanks for any help. -Mark Talluto -- KIDware Technologies Education Software Developers [EMAIL PROTECTED] http://www.kidwaretech.com
Printing Error with newer HPs
I have had this problem. I develop on, and prefer to use Macs, but also have used Windows on a daily basis for many years. - I have regularly encounter printing problems on the PC with all sorts of applications, so until it appeared on the list, I assumed the first page fetish problem was not down to MC. Maybe I was wrong. I was a little worried about how the printer (a newish colour HP inkjet) would handle Postscript, because it wasn't mentioned at all in the manual. Printing from MC worked (very) intermittently, usually not at all. I have never tried to print anything more than a single page at a time. Sometimes the image would emerge (not looking as good as my ancient StyleWriter, though). Other times the printer would go "humjahhhummjAAAH...dagga daggadagga..dagga" (not BAD noises, you understand, just the usual inkjet language), and then do nothing. Connect an HP LaserJet, and everything was fine. Then, for no obvious reason, I couldn't get anything out of the inkjet printer using MC or *any other * application. I fiddled arround with all the relevant bits (can't remember what) and then it *seemed* to work. I started a file off in Word and went for a pee and a cup of coffee. I came back to *hundreds* of page 1s. I ended up removing all drivers, and then reinstalling them, closely followed by a reinstall of Windows. This perked things up a bit until 4 weeks ago when the same damned thing happened again (still didn't connect it with MC though). The weird thing is that some stone age DOS programs still print multiple pages off fine (do they use the same driver?). As far as I can see, nothing else will print anything other than loads of page 1s. Ho hum. If this should have been a bug report, please forgive me. Best wishes to all David Glasgow
Printing Error with newer HPs
Title: Printing Error with newer HPs Is anyone getting reports of a printing problem with newer HP printer possible under 98 but we are getting reports from user who have 98 or 95 installed. The error most reported is that when they go to print the printer will continuously print the same thing over and over again. They have to abort the program to have it stop and cancel all printing. Then if they go into any other program and print it will print that over and over until they abort the printing. To fix the problem the user has to reinstall his print drivers. I have had this same report from more then just 1 user of my program. (It is now over one hundred customers effected.) We have verified the problem by ordering in an HP 712 and can reproduce it in our program and in the MetaCard Starter kit. I was just wondering if anyone else has experienced this and if they knew of a fix.
