Re: Metalink Oracle Support Improving.......
Since I work in a bank, our security guy will flip if we suggest such an option. Yechiel Adar Mehish - Original Message - To: Multiple recipients of list ORACLE-L [EMAIL PROTECTED] Sent: Monday, March 03, 2003 5:18 PM Today I found out that the OWS personnel can use 'Oracle Direct Connect' to view your actions on the Client PC. One of our Developers resolved his problem, with PreCompilers, when the support analyst 'saw' his actions via this tool. There is some information at http://metalink.oracle.com/odc/east (or west)... - Kirti -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Deshpande, Kirti INET: [EMAIL PROTECTED] Fat City Network Services-- 858-538-5051 http://www.fatcity.com San Diego, California-- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Yechiel Adar INET: [EMAIL PROTECTED] Fat City Network Services-- 858-538-5051 http://www.fatcity.com San Diego, California-- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
Re: Metalink Oracle Support Improving.......
ODC has been around for quite some time, at least a year if not more. Some of the the IT analysts here do get assistance from Oracle Support that way. It sure is cool ! Hemant At 07:18 AM 03-03-03 -0800, you wrote: Today I found out that the OWS personnel can use 'Oracle Direct Connect' to view your actions on the Client PC. One of our Developers resolved his problem, with PreCompilers, when the support analyst 'saw' his actions via this tool. There is some information at http://metalink.oracle.com/odc/east (or west)... - Kirti -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Deshpande, Kirti INET: [EMAIL PROTECTED] Fat City Network Services-- 858-538-5051 http://www.fatcity.com San Diego, California-- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). Hemant K Chitale My personal web site is : http://hkchital.tripod.com -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Hemant K Chitale INET: [EMAIL PROTECTED] Fat City Network Services-- 858-538-5051 http://www.fatcity.com San Diego, California-- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
RE: Metalink Oracle Support Improving.......
Title: RE: Metalink Oracle Support Improving... Kirti, Unfortunately for us, our security experts won't allow that ... so we *walk* them through and give them reproducible test cases. Raj - Rajendra dot Jamadagni at espn dot com Any views expressed here are strictly personal. QOTD: Any clod can have facts, having an opinion is an art !! -Original Message- From: Deshpande, Kirti [mailto:[EMAIL PROTECTED]] Sent: Monday, March 03, 2003 10:19 AM To: Multiple recipients of list ORACLE-L Subject: Metalink Oracle Support Improving... Today I found out that the OWS personnel can use 'Oracle Direct Connect' to view your actions on the Client PC. One of our Developers resolved his problem, with PreCompilers, when the support analyst 'saw' his actions via this tool. There is some information at http://metalink.oracle.com/odc/east (or west)... - Kirti -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Deshpande, Kirti INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). This e-mail message is confidential, intended only for the named recipient(s) above and may contain information that is privileged, attorney work product or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify corporate MIS at (860) 766-2000 and delete this e-mail message from your computer, Thank you.*2
RE: Metalink Oracle Support Improving.......
Yep, had the same experience last week with Cognos support. Pretty cool. Tool is called Webex I believe. Support can see what you do but can't take over your workstation. It's like they have a looking glass on your workstation but can only see open items on your desktop. mohammed --- Jamadagni, Rajendra [EMAIL PROTECTED] wrote: Kirti, Unfortunately for us, our security experts won't allow that ... so we *walk* them through and give them reproducible test cases. Raj - Rajendra dot Jamadagni at espn dot com Any views expressed here are strictly personal. QOTD: Any clod can have facts, having an opinion is an art !! -Original Message- Sent: Monday, March 03, 2003 10:19 AM To: Multiple recipients of list ORACLE-L Today I found out that the OWS personnel can use 'Oracle Direct Connect' to view your actions on the Client PC. One of our Developers resolved his problem, with PreCompilers, when the support analyst 'saw' his actions via this tool. There is some information at http://metalink.oracle.com/odc/east (or west)... - Kirti -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Deshpande, Kirti INET: [EMAIL PROTECTED] Fat City Network Services-- 858-538-5051 http://www.fatcity.com San Diego, California-- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). This e-mail message is confidential, intended only for the named recipient(s) above and may contain information that is privileged, attorney work product or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify corporate MIS at (860) 766-2000 and delete this e-mail message from your computer, Thank you.*2 __ Do you Yahoo!? Yahoo! Tax Center - forms, calculators, tips, more http://taxes.yahoo.com/ -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: mkb INET: [EMAIL PROTECTED] Fat City Network Services-- 858-538-5051 http://www.fatcity.com San Diego, California-- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
RE: Metalink Oracle Support Improving.......
Title: RE: Metalink Oracle Support Improving... Yes, I understand, bur being paranoid is a constant state of mind here ... Raj - Rajendra dot Jamadagni at espn dot com Any views expressed here are strictly personal. QOTD: Any clod can have facts, having an opinion is an art !! -Original Message- From: mkb [mailto:[EMAIL PROTECTED]] Sent: Monday, March 03, 2003 1:22 PM To: Multiple recipients of list ORACLE-L Subject: RE: Metalink Oracle Support Improving... Yep, had the same experience last week with Cognos support. Pretty cool. Tool is called Webex I believe. Support can see what you do but can't take over your workstation. It's like they have a looking glass on your workstation but can only see open items on your desktop. mohammed --- Jamadagni, Rajendra [EMAIL PROTECTED] wrote: Kirti, Unfortunately for us, our security experts won't allow that ... so we *walk* them through and give them reproducible test cases. Raj - Rajendra dot Jamadagni at espn dot com Any views expressed here are strictly personal. QOTD: Any clod can have facts, having an opinion is an art !! -Original Message- Sent: Monday, March 03, 2003 10:19 AM To: Multiple recipients of list ORACLE-L Today I found out that the OWS personnel can use 'Oracle Direct Connect' to view your actions on the Client PC. One of our Developers resolved his problem, with PreCompilers, when the support analyst 'saw' his actions via this tool. There is some information at http://metalink.oracle.com/odc/east (or west)... - Kirti -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Deshpande, Kirti INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). This e-mail message is confidential, intended only for the named recipient(s) above and may contain information that is privileged, attorney work product or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify corporate MIS at (860) 766-2000 and delete this e-mail message from your computer, Thank you.*2 __ Do you Yahoo!? Yahoo! Tax Center - forms, calculators, tips, more http://taxes.yahoo.com/ -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: mkb INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services - To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). This e-mail message is confidential, intended only for the named recipient(s) above and may contain information that is privileged, attorney work product or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify corporate MIS at (860) 766-2000 and delete this e-mail message from your computer, Thank you.*2
