Re: Reading emails from a VFP app and creating "tickets" based on them
Second on FreshDesk.
On Thu, Sep 20, 2018 at 4:20 PM, Malcolm Greene wrote:
> Hi Mike,
>
> > Boss wants solution that auto-creates tickets based on incoming emails
> to that web mail account.
>
> If ZenDesk is too expensive, check out FreshDesk and Zoho for cheaper
> alternatives.
>
> If you go the build route, find an IMAP compatible control that works with
> VFP, create a dedicated account to receive mail, poll that account and use
> the IMAP component to parse the message into a structure you can process.
> Sounds easy, but gets complicated when you start to factor in non-text
> emails (RTF or HTML) and attachments.
>
> If you're willing to expand your tool set for this project, Python has a
> built in IMAP library ("batteries included").
>
> Good luck,
> Malcolm
>
[excessive quoting removed by server]
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Re: Reading emails from a VFP app and creating "tickets" based on them
https://www.cio.com.au/article/320110/5_open_source_help_desk_apps_watch/ has a few. On Thu, Sep 20, 2018 at 3:49 PM wrote: > VFP9SP2, Network Solutions web email account > > We've got a clunky manual process here at the Corporate gig whereby we > have an Excel file we track customer interactions, and several of those > interactions come from incoming email. Boss wants solution that > auto-creates tickets based on incoming emails to that web mail account. > Currently, it's just manual adding into Excel by help desk staff. > > Anyone ever do that? > > (I personally use ZenDesk for my MBSS clients, and I love it, but not > sure if that's an option here at the Corporate gig or not. Probably not > since it's not a budgeted expense--although it's dirt cheap imo!!!) > > tia, > --Mike > [excessive quoting removed by server] ___ Post Messages to: ProFox@leafe.com Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/cajidmykh3dttr6vhlzsb+yeaoqxsgaof_jlugvqtmwnczdi...@mail.gmail.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
Re: Reading emails from a VFP app and creating "tickets" based on them
Hi Mike,
> Boss wants solution that auto-creates tickets based on incoming emails to
> that web mail account.
If ZenDesk is too expensive, check out FreshDesk and Zoho for cheaper
alternatives.
If you go the build route, find an IMAP compatible control that works with VFP,
create a dedicated account to receive mail, poll that account and use the IMAP
component to parse the message into a structure you can process. Sounds easy,
but gets complicated when you start to factor in non-text emails (RTF or HTML)
and attachments.
If you're willing to expand your tool set for this project, Python has a built
in IMAP library ("batteries included").
Good luck,
Malcolm
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Reading emails from a VFP app and creating "tickets" based on them
VFP9SP2, Network Solutions web email account We've got a clunky manual process here at the Corporate gig whereby we have an Excel file we track customer interactions, and several of those interactions come from incoming email. Boss wants solution that auto-creates tickets based on incoming emails to that web mail account. Currently, it's just manual adding into Excel by help desk staff. Anyone ever do that? (I personally use ZenDesk for my MBSS clients, and I love it, but not sure if that's an option here at the Corporate gig or not. Probably not since it's not a budgeted expense--although it's dirt cheap imo!!!) tia, --Mike ___ Post Messages to: ProFox@leafe.com Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/5acae1bb0e931e046f0069f447b17...@mbsoftwaresolutions.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
