Re: Windows clients not responding after a time

[Matthew Tevenan]

Ben,

> Another problem, maybe related, is that, often, if I try to do a
> manual backup of one of our PCs, Retrospect reports that *no* files
> were copied.  And I know that there is new/modified data that needs
> backing up.  I can select files for back up, and they appear to get
> copied to tape.  But a manual, non-selective back up of a PC may very
> well result in no files backed up.

This problem is not related to the sleep issue. Unless you've got different
selection criteria in your manual backup than you do in your automated one,
Retrospect should select and copy the same files manually as it does
automatically. There must be something else going on here. I suggest a Q&A
session with a Dantz tech. I suspect that will clear this up. Please call
us.

Regards,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED]

> From: "Benjamin L. Jones" <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Wed, 8 Mar 2000 14:16:41 -0500
> To: "retro-talk" <[EMAIL PROTECTED]>
> Cc: Paul Hudy <[EMAIL PROTECTED]>
> Subject: RE: Windows clients not responding after a time
> 
> I have this problem, also.  A lot more than I care for.
> 
> I suppose that part of the trick is to teach my PC laptop users to
> disable their sleep mode.  Those times the Retrospect Client reports
> that it does not get loaded on boot up must have been brought about
> because the PC had gone in sleep/standby mode.
> 
> Another problem, maybe related, is that, often, if I try to do a
> manual backup of one of our PCs, Retrospect reports that *no* files
> were copied.  And I know that there is new/modified data that needs
> backing up.  I can select files for back up, and they appear to get
> copied to tape.  But a manual, non-selective back up of a PC may very
> well result in no files backed up.
> 
> Ben
> 
>> Reply to:   RE: Windows clients not responding after a time
>> Rees,
>> 
>> Have you restarted the machine at all between the time the client is
>> visible and the time it's not? If the client PC is using the "Suspend"
>> function (Windows 95), which powers off a computer without shutting
>> it down, it
>> will need to be restarted before Retrospect can access it. Similar behavior
>> occurs with Windows 98 Stand-by mode and laptop sleep mode. We're hoping
>> to change this behavior in a future release.
>> 
>> If that's not the problem here, what does the client control panel say in
>> its status window? Consult the Retrospect User's Guide for
>> troubleshooting information or contact us directly if this error
>> stays in the control
>> panel even after restarting.
>> 
>> Regards,
>> 
>> Matthew Tevenan
>> Technical Support Specialist
>> Dantz Development Corporation
>> 925.253.3050
>> [EMAIL PROTECTED]
>> 
> -- 
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> 919.962.4551
> 
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RE: Windows clients not responding after a time

[Benjamin L. Jones]

I have this problem, also.  A lot more than I care for.

I suppose that part of the trick is to teach my PC laptop users to 
disable their sleep mode.  Those times the Retrospect Client reports 
that it does not get loaded on boot up must have been brought about 
because the PC had gone in sleep/standby mode.

Another problem, maybe related, is that, often, if I try to do a 
manual backup of one of our PCs, Retrospect reports that *no* files 
were copied.  And I know that there is new/modified data that needs 
backing up.  I can select files for back up, and they appear to get 
copied to tape.  But a manual, non-selective back up of a PC may very 
well result in no files backed up.

Ben

>  Reply to:   RE: Windows clients not responding after a time
>Rees,
>
>Have you restarted the machine at all between the time the client is
>visible and the time it's not? If the client PC is using the "Suspend"
>function (Windows 95), which powers off a computer without shutting 
>it down, it
>will need to be restarted before Retrospect can access it. Similar behavior
>occurs with Windows 98 Stand-by mode and laptop sleep mode. We're hoping
>to change this behavior in a future release.
>
>If that's not the problem here, what does the client control panel say in
>its status window? Consult the Retrospect User's Guide for
>troubleshooting information or contact us directly if this error 
>stays in the control
>panel even after restarting.
>
>Regards,
>
>Matthew Tevenan
>Technical Support Specialist
>Dantz Development Corporation
>925.253.3050
>[EMAIL PROTECTED]
>
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RE: Windows clients not responding after a time

[Matthew Tevenan]

 Reply to:   RE: Windows clients not responding after a time
Rees,

Have you restarted the machine at all between the time the client is
visible and the time it's not? If the client PC is using the "Suspend"
function (Windows 95), which powers off a computer without shutting it down, it
will need to be restarted before Retrospect can access it. Similar behavior
occurs with Windows 98 Stand-by mode and laptop sleep mode. We're hoping
to change this behavior in a future release.

If that's not the problem here, what does the client control panel say in
its status window? Consult the Retrospect User's Guide for
troubleshooting information or contact us directly if this error stays in the control
panel even after restarting.

Regards,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED] 



Rees Griffiths wrote:
> Dear All,
>
>We have found that on several Windows 95 and 98 computers that I can
install
>the client and all is well when the machine is first booted.  However
after
>sometime the Retrospect client will no longer respond to backup or
>configuration requests.  I have not been able to isolate the problem to
some
>other program etc.  Has anybody else seen similar problems?
>
>Cheers
>Rees
>
>_
>Information Systems Manager,
>Department of Biological Sciences,
>Graduate School of the Environment,
>Macquarie University, NSW, Australia 2109, + 61 2 9850 8202
>http://www.bio.mq.edu.au/staff/rgriffiths/ for PGP public key




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Re: Windows clients not responding after a time

[Mary Ann Zhang]

We have just installed version 5.0 server. I have been slowly testing 
performance etc and have added clients a few at a time in different 
areas and buildings. I have only put the client on one win98 box and 
I strike the same problem. I have not been able to resolve the 
problem either.
Any help would be great as i would like to get it sorted to finish 
the client b4 the end of the year.

Regards
Mary Ann

> Dear All,
>
>We have found that on several Windows 95 and 98 computers that I can install
>the client and all is well when the machine is first booted.  However after
>sometime the Retrospect client will no longer respond to backup or
>configuration requests.  I have not been able to isolate the problem to some
>other program etc.  Has anybody else seen similar problems?
>
>Cheers
>Rees
>
>_
>Information Systems Manager,
>Department of Biological Sciences,
>Graduate School of the Environment,
>Macquarie University, NSW, Australia 2109, + 61 2 9850 8202
>http://www.bio.mq.edu.au/staff/rgriffiths/ for PGP public key
>
>
>
>
>
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Computer Systems Officer
Information Services Unit
Faculty of Health Sciences
Latrobe University, Victoria, Australia +61 3 9479 5899

mailto:[EMAIL PROTECTED]


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RE: Windows clients not responding after a time

[Thone, Bradley A (Swbt)]

Yup.

-Original Message-
From: Rees Griffiths [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, December 14, 1999 12:34 AM
To: retro-talk
Subject: Windows clients not responding after a time


 Dear All,

We have found that on several Windows 95 and 98 computers that I can install
the client and all is well when the machine is first booted.  However after
sometime the Retrospect client will no longer respond to backup or
configuration requests.  I have not been able to isolate the problem to some
other program etc.  Has anybody else seen similar problems?

Cheers
Rees

_
Information Systems Manager,
Department of Biological Sciences,
Graduate School of the Environment,
Macquarie University, NSW, Australia 2109, + 61 2 9850 8202
http://www.bio.mq.edu.au/staff/rgriffiths/ for PGP public key





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Windows clients not responding after a time

[Rees Griffiths]

 Dear All,

We have found that on several Windows 95 and 98 computers that I can install
the client and all is well when the machine is first booted.  However after
sometime the Retrospect client will no longer respond to backup or
configuration requests.  I have not been able to isolate the problem to some
other program etc.  Has anybody else seen similar problems?

Cheers
Rees

_
Information Systems Manager,
Department of Biological Sciences,
Graduate School of the Environment,
Macquarie University, NSW, Australia 2109, + 61 2 9850 8202
http://www.bio.mq.edu.au/staff/rgriffiths/ for PGP public key





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