[rt-users] Configuring helpdesk
Hi, I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT Dept. My requirement is as mentioned below. I want the helpdesk operators to see the requests which are only assigned to them. Currently they can see all the un owned requests. I have tried creating two separate groups for operators and admins with difference rights but could get the required functionality. Is any anyone doing this? know how to configure it? Thanks in advance. Regards, Prasad Deshpande DISCLAIMER:This message,including any attachments contains confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Auto reserves the right to record, monitor, and inspect all email communications through its internal and external networks. Your messages shall be subject to such lawful supervision as Bajaj Auto deems necessary in order to protect its information, interests and reputation. Bajaj Auto prohibits and takes steps to prevent its information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Configuring helpdesk
http://wiki.bestpractical.com/?Rights On 4/21/06, Prasad Deshpande [EMAIL PROTECTED] wrote: Hi, I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT Dept. My requirement is as mentioned below. I want the helpdesk operators to see the requests which are only assigned to them. Currently they can see all the un owned requests. I have tried creating two separate groups for operators and admins with difference rights but could get the required functionality. Is any anyone doing this? know how to configure it? Thanks in advance. Regards, Prasad Deshpande DISCLAIMER: This message,including any attachments contains confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Auto reserves the right to record, monitor, and inspect all email communications through its internal and external networks. Your messages shall be subject to such lawful supervision as Bajaj Auto deems necessary in order to protect its information, interests and reputation. Bajaj Auto prohibits and takes steps to prevent its information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Cannot start RT/httpd with Apache2 and mod_perl2
Guys, I don't know where you take this apache+MP2 config, but it's wrong! VirtualHost 194.133.122.58 ServerName coc.telone.co.zw ServerAdmin [EMAIL PROTECTED] ErrorLog logs/coc.telone.co.zw-errors # CustomLog logs/dummy-host.example.com-access_log common DocumentRoot /opt/rt3/share/html Directory /opt/rt3/share/html IfModule mod_access.c Order allow,deny Allow from all /IfModule /Directory # this is optional, try without it first # PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location /rt3/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost On 4/18/06, Stern [EMAIL PROTECTED] wrote: I was trying to reinstall RT so that it can run on apache2 with mod_perl 2 on a FreeBSD machine. I am getting the following error on restarting the apache Daemon: [Tue Apr 18 11:41:14 2006] [error] Can't locate Apache2.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/local/lib/perl5/site_perl/5.8.6/mach /usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach /usr/local/lib/perl5/5.8.6 . /usr/local/apache2) at (eval 197) line 3.\n I had modified the httpd.conf by adding these lines VirtualHost 194.133.122.58 ServerName coc.telone.co.zw ServerAdmin [EMAIL PROTECTED] Alias /rt3 /opt/rt3/share/html PerlModule Apache::DBI PerlModule Apache2 Apache::compat PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks IfModule mod_access.c Order allow,deny Allow from all /IfModule /Directory Location /rt3 # RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location ErrorLog logs/coc.telone.co.zw-errors # CustomLog logs/dummy-host.example.com-access_log common /VirtualHost Can anyone assist? Kind regards, Sternford Gapu - From: Steffen Poulsen To: Thomas Knoezinger Cc: rt-users@lists.bestpractical.com Sent: Thursday, April 06, 2006 3:49 PM Subject: Re: [rt-users] Problem creating initial rt3 database in mysql,DBD::mysql::db prepare warning: Installing an earlier version of DBD-mysql got me past the login screen - hope this issue won't cause any surprises later on! :-) # emerge -p --oneshot =DBD-mysql-3.0002 // Steffen Thomas Knoezinger wrote: Hello Steffen, have the same issue. Tested with debian with out this issue. Seems to be a gentoo only issue. You can find some email about this issue. I have no idea till now. Even last comment to try running apache with mpm_worker is not solving the issue. Thanks, Thomas On Thursday 06 April 2006 13:44, Steffen Poulsen wrote: Thomas Knoezinger wrote: P.S: Please let me know if you installation of rt is eating a lot of memory even for prompting login page. Seems like it's finally getting to run, after mason was compiled for modperl support :-) But you're right, it only managed to show the login-page once - subsequent requests just puts this in apache error log: Out of memory! Callback called exit. Any ideas? // Steffen, Denmark ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Cannot start RT/httpd with Apache2 and mod_perl2
It looks very similar to my config and very similar to the installation guide: http://wiki.bestpractical.com/index.cgi?FedoraCore4InstallGuide What is the right way if it is wrong. I am in a similar boat with the Youre Almost There page. I had this problem in the past, but was able to resolve it, but for whatever reason, Im having problems. I posted my config a few days ago, but got no replies. -R -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Friday, April 21, 2006 9:10 AM To: Stern Cc: rt-users@lists.bestpractical.com; ccTLD workshop; Thomas Knoezinger Subject: Re: [rt-users] Cannot start RT/httpd with Apache2 and mod_perl2 Guys, I don't know where you take this apache+MP2 config, but it's wrong! VirtualHost 194.133.122.58 ServerName coc.telone.co.zw ServerAdmin [EMAIL PROTECTED] ErrorLog logs/coc.telone.co.zw-errors # CustomLog logs/dummy-host.example.com-access_log common DocumentRoot /opt/rt3/share/html Directory /opt/rt3/share/html IfModule mod_access.c Order allow,deny Allow from all /IfModule /Directory # this is optional, try without it first # PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location /rt3/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost On 4/18/06, Stern [EMAIL PROTECTED] wrote: I was trying to reinstall RT so that it can run on apache2 with mod_perl 2 on a FreeBSD machine. I am getting the following error on restarting the apache Daemon: [Tue Apr 18 11:41:14 2006] [error] Can't locate Apache2.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/local/lib/perl5/site_perl/5.8.6/mach /usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach /usr/local/lib/perl5/5.8.6 . /usr/local/apache2) at (eval 197) line 3.\n I had modified the httpd.conf by adding these lines VirtualHost 194.133.122.58 ServerName coc.telone.co.zw ServerAdmin [EMAIL PROTECTED] Alias /rt3 /opt/rt3/share/html PerlModule Apache::DBI PerlModule Apache2 Apache::compat PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks IfModule mod_access.c Order allow,deny Allow from all /IfModule /Directory Location /rt3 # RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location ErrorLog logs/coc.telone.co.zw-errors # CustomLog logs/dummy-host.example.com-access_log common /VirtualHost Can anyone assist? Kind regards, Sternford Gapu - From: Steffen Poulsen To: Thomas Knoezinger Cc: rt-users@lists.bestpractical.com Sent: Thursday, April 06, 2006 3:49 PM Subject: Re: [rt-users] Problem creating initial rt3 database in mysql,DBD::mysql::db prepare warning: Installing an earlier version of DBD-mysql got me past the login screen - hope this issue won't cause any surprises later on! :-) # emerge -p --oneshot =DBD-mysql-3.0002 // Steffen Thomas Knoezinger wrote: Hello Steffen, have the same issue. Tested with debian with out this issue. Seems to be a gentoo only issue. You can find some email about this issue. I have no idea till now. Even last comment to try running apache with mpm_worker is not solving the issue. Thanks, Thomas On Thursday 06 April 2006 13:44, Steffen Poulsen wrote: Thomas Knoezinger wrote: P.S: Please let me know if you installation of rt is eating a lot of memory even for prompting login page. Seems like it's finally getting to run, after mason was compiled for modperl support :-) But you're right, it only managed to show the login-page once - subsequent requests just puts this in apache error log: Out of memory! Callback called exit. Any ideas? // Steffen, Denmark ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical:
Re: [rt-users] Lack of trailing slash causing porblems in IE
On Thu, Apr 20, 2006 at 07:02:20PM +0100, Brendan Arnold wrote: Hi there, When submitting form information such as logging in, updating a page etc. Internet Explorer (6) returns a 'The page cannot be found' error intermittently. Your scriptalias is wrong. ScriptAlias / /opt/rt/rt3.fsck.com/bin/mason_handler.fcgi/ is what we use. Note the slash after .fcgi ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Lack of trailing slash causing porblems in IE
On 4/21/06, Jesse Vincent [EMAIL PROTECTED] wrote: On Thu, Apr 20, 2006 at 07:02:20PM +0100, Brendan Arnold wrote: Hi there, When submitting form information such as logging in, updating a page etc. Internet Explorer (6) returns a 'The page cannot be found' error intermittently. Your scriptalias is wrong. ScriptAlias / /opt/rt/rt3.fsck.com/bin/mason_handler.fcgi/ is what we use. Note the slash after .fcgi I think main problem is that he is using /rt as root with next alias: ScriptAlias /rt /opt/rt/rt3.fsck.com/bin/mason_handler.fcgi First part should contain trailing slash ScriptAlias /rt/ /opt/rt/rt3.fsck.com/bin/mason_handler.fcgi ^^ I don't think slash is required after ...in/mason_handler.fcgi, but he could try both variants. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Installation Problem
On Fri, Apr 21, 2006 at 05:00:09PM +0400, Ruslan Zakirov wrote: On 4/21/06, Lutz Jaenicke [EMAIL PROTECTED] wrote: Hi! we are trying to install rt-3.4.5 on a FreeBSD system under OpenPKG. So far it seems that all dependencies have been satisfied, nevertheless connecting to RT fails with What exactly fails? Does it blow up your monitor? Fortunately not. It fails just like that. I do have an Apache instance running just for RT. Apache starts up fine without problems. As soon as I try to access the first RT page just the one single error message is shown: Assert_Defined failed: Cache::BaseCache line 194 Paste whole errors! No Problem: [Tue Mar 28 20:10:14 2006] [notice] Apache configured -- resuming normal operations [Tue Mar 28 20:10:14 2006] [notice] suEXEC mechanism enabled (wrapper: /v/openssl/sw/sbin/suexec) [Tue Mar 28 20:10:14 2006] [notice] Accept mutex: flock (Default: flock) [Tue Mar 28 20:10:19 2006] [error] Assert_Defined failed: Cache::BaseCache line 194\n Yes, that was all. The environment is Apache with mod_perl, Perl version is 5.8.7. Any idea what may be causing the problem? No, unless you provide details. The assertion is thrown inside perl's basics routines, or so it seems. As I however did not find any way to obtain a backtrace I just have the information above. If I would have found more information I probably would have come furrther mysef. The main system (and OpenPKG) adminstrator has installed all of the latest Perl components and guesses that it might be a version incompatibility of some module -- but we did not yet find a clue where to exactly search... Google does not list anything useful, so it does not seem to be a day to day problem usually discussed on mailing lists... Best regards, Lutz -- Lutz Jaenicke [EMAIL PROTECTED] http://www.aet.TU-Cottbus.DE/personen/jaenicke/ BTU Cottbus, Allgemeine Elektrotechnik Universitaetsplatz 3-4, D-03044 Cottbus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Ticket Display Customizing
I have just completed upgrading from RT 3.0.1 to RT 3.4.5, My supervisor has asked me to show the priority level sorted from lowest to highest. I also noticed some diffrences on the layout of the main screen.RT 3.0.1 (layout left most part of the screen)10 highest priority tickets I own... 10 highest priority tickets I requested... 10 longest-neglected high-priority tickets... RT 3.4.5 (layout left most part of the screen)10 highest priority tickets I own10 newest unowned tickets Are the "10 highest priority tickets I requested..." and"10 longest-neglected high-priority tickets..." custom templates, or is there a way to configure this from within the program interface it self? Also changing how the sort takes place, again is this a custom mod or ami just missing some configuration tool?Thanks In Advance Winn Johnston Celebrate Earth Day everyday! Discover 10 things you can do to help slow climate change. Yahoo! Earth Day___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Still having problems with GD and RT 3.6.0pre1
I am only an egg: how do I 'rebuild the GD module manually'? ...phsiii -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Friday, April 21, 2006 10:14 AM To: Phil Smith III Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Still having problems with GD and RT 3.6.0pre1 Go to /home/psmith/.cpan/build and rebuild the GD module manually. It sounds like you recompiled the GD libraries and probably need to recompile the module. Phil Smith III wrote: Thanks to Jesse's kind advice, I've at least figured out that the reason graphing isn't working is because GD doesn't have PNG support installed. But I've managed to get GD happy -- at least, it CLAIMS it's happy, has PNG support -- and graphing still isn't working. Weirder, the RT 'make testdeps' says GD is missing still; and if I run 'make fixdeps', I get (snipped, of course): GD ...MISSING Install module GD Going to read /home/psmith/.cpan/Metadata Database was generated on Fri, 21 Apr 2006 10:47:17 GMT GD is up to date (2.32). Then 'make fixdeps' says SOMETHING WAS MISSING! at the end again. Same results with/without export set RT_FIX_DEPS_CMD=cpan before the 'make fixdeps'. Any ideas? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] LDAP Summary and supported implementations
I've updated the Wiki with settings which should work with an Active Directory server. If they don't work for somebody, please let me know. The output of ldapsearch against your ADS would be helpful in that case. -- Eric N. Valor Sr. Systems Administrator DaimlerChrysler Research Technology North America, Inc. [EMAIL PROTECTED] 1510 Page Mill Road, Palo Alto, CA 94304 CIMS 931-00-00 650-845-2536 : This Space Intentionally Left Blank :___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Custom field search on RT 3.6.0pre0
I have read a few posts on this and I am not sure those posts apply in
this case.
I am dealing with RT 3.6.0pre0 under Oracle 10g:
When doing searches, I have this in the Current search area:
Queue = 'queuename'
AND 'CF.{customfieldname}' = 'Customvalue'
Where customfield expects a single value (a string).
On clicking add and search the query returns no rows, even though there
are rows satisfying the criteria.
Additional info:
(1) The customfield is queue specific
(2) I have already tried adding search criteria using GUI which adds
'CF.{customfieldname}' = 'Customvalue'
(3) I have also tried things (using Advanced) such as:
(a) 'CF.{queuename.customfieldname}' = 'Customvalue'
(b) 'CF.{queuename}.{customfieldname}' = 'Customvalue'
I am in trying to get access to V$ views so that I can see what is
getting executed on the oracle side.
am I missing something very simple?
Thanks
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[rt-users] Mason attempting to parse image files
I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test environment. I'm trying to update the logo by following the instructions at http://wiki.bestpractical.com/index.cgi?ChangeLogo which works but the image that I'm attempting to use is unable to load in the WebUI. It seems that the standalone_httpd is allowing Mason to process the image file(s) in /NoAuth/images/ and the image that I want to use has the string '%' or '' in it somewhere. I've looked on the Mason website and found instructions for preventing Mason from attempting to parse image files but they are specific to using Apache. Is there a way to do the same with the standalone_httpd? Thanks -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Mason attempting to parse image files
On Fri, Apr 21, 2006 at 04:44:08PM -0700, Joshua Colson wrote: I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test environment. I'm trying to update the logo by following the instructions at http://wiki.bestpractical.com/index.cgi?ChangeLogo which works but the image that I'm attempting to use is unable to load in the WebUI. It seems that the standalone_httpd is allowing Mason to process the image file(s) in /NoAuth/images/ and the image that I want to use has the string '%' or '' in it somewhere. I've looked on the Mason website and found instructions for preventing Mason from attempting to parse image files but they are specific to using Apache. Is there a way to do the same with the standalone_httpd? Isn't there an autohanler in that directory that does this for you? Thanks -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] SOLVED: temp directories and File::Temp problem
Just for the record. I had the following problem: I noticed that there were lots of temporary directories filling up /tmp with random names on my RT 3.4.5 system.Names like those used by File::Temp. Also lots of errors in syslog and apache error logs about not being able to delete these directories because they weren't empty. These directories are temporary disk storage for incoming emails into RT. I eventually traced the problem to the readdir() function in File::Path which was returning the right number of entries for the files in these directories but with the empty string as their name. So the unlink's were failing and the subsequent rmdir() was failing because the files in the dirs were still there. A related problem was that the RT OnlineDocs module doesn't work- the index of modules isn't built. I didn't realise that they were the same problem at first. Well, it's a known problem - this from the mod_perl troubleshooting guide: If readdir() either fails with an exception, or in the list context it returns the correct number of items but each item as an empty string, you have a binary compatibility between mod_perl and Perl problem. Most likely the two have been built against different glibc versions, which have incompatible struct dirent. To solve this problem rebuild mod_perl and Perl against the same glibc version or get new binary packages built against the same glibc version. This was my problem. It was horrible. Even the latest Activestate binary Perl release is linked against the ancient glibc 2.1.3 wheras I built mod_perl2 with glibc 2.3.4.I had to rebuild Perl from scratch, including all of the RT required modules. Thank heavens for the CPAN module. So, if you see odd readdir() behaviour that you can't reproduce by just running the code in perl (this works - it's when it's run under mod_perl that there is a problem), it's almost certainly this. PK -- Philip Kime NOPS Systems Architect 310 401 0407 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] (SOLVED) Mason attempting to parse image files
On Fri, 2006-04-21 at 19:50 -0400, Jesse Vincent wrote: On Fri, Apr 21, 2006 at 04:44:08PM -0700, Joshua Colson wrote: I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test environment. I'm trying to update the logo by following the instructions at http://wiki.bestpractical.com/index.cgi?ChangeLogo which works but the image that I'm attempting to use is unable to load in the WebUI. It seems that the standalone_httpd is allowing Mason to process the image file(s) in /NoAuth/images/ and the image that I want to use has the string '%' or '' in it somewhere. I've looked on the Mason website and found instructions for preventing Mason from attempting to parse image files but they are specific to using Apache. Is there a way to do the same with the standalone_httpd? Isn't there an autohanler in that directory that does this for you? In fact, there is. I'm shooting for the award for most stupid human mistakes on a mailing list in a week. }8-/ I was adding the content into local/html/NoAuth/images but I didn't copy over the autohandler. Thanks Jesse. -- Joshua Colson [EMAIL PROTECTED] VoidGate InterNetworks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
