Re: [rt-users] Dates Section
The file says it will be removed from 3.6. I'm using 3.6.1. Is this going to be a problem for me? Mathew Snyder Ruslan Zakirov wrote: > html/Ticket/Elements/EditDates and you should hide this CF in > html/Ticket/Elements/EditCustomFields > > On 10/25/06, Mathew Snyder <[EMAIL PROTECTED]> wrote: >> I would like to add a custom field that I've created to the Dates >> section. Where do I go to edit this? >> >> Thanks, >> Mathew Snyder >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- If we don't protect the freedom of speech, how will we know who the assholes are? http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dates Section]
The file says it will be removed from 3.6. I'm using 3.6.1. Is this going to be a problem for me? Mathew Snyder Ruslan Zakirov wrote: > html/Ticket/Elements/EditDates and you should hide this CF in > html/Ticket/Elements/EditCustomFields > > On 10/25/06, Mathew Snyder <[EMAIL PROTECTED]> wrote: >> I would like to add a custom field that I've created to the Dates >> section. Where do I go to edit this? >> >> Thanks, >> Mathew Snyder >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- If we don't protect the freedom of speech, how will we know who the assholes are? http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dates Section
I would like to add a custom field that I've created to the Dates section. Where do I go to edit this? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Help Setting Up Fetchmail
I'm running RT on a Windows box. I downloaded the installer and followed the instructions from http://wiki.bestpractical.com/index.cgi?WindowsOSInstallGuide. I am running 3.0.12. Everything is going well, except when Fetchmail runs to get mail from the mail server I get the following error: C:\Program Files\OurInternet\Common\fetchmail\bin>type ..\rt-mailgate.conf | fetchmail.exe -N -d 300 -f - fetchmail: removing stale lockfile fetchmail: starting fetchmail 6.2.5 daemon 3 messages for rt at mail.server (12704 octets). reading message [EMAIL PROTECTED]:1 of 3 (4232 octets) .fetchmail: SIGPIPE thrown from an MDA or a stream socket error fetchmail: socket error while delivering to SMTP host mail.server fetchmail: Query status=2 (SOCKET) fetchmail: sleeping at Tue Oct 24 17:18:12 2006 I've changed the name of the mail server and domain for privacy purposes. I've found many posts on the 'Net about this error message, but I haven't found anything that has helped me. I did a basic install of CYGWIN, that didn't help. I downloaded the newest CYGWIN1.dll and replaced the one in my C:\Program Files\OurInternet\Common\fetchmail\bin. That didn't help. I've since restored that file to the original version. I've also tried to access the mail server via POP3 and IMAP, I get the same error each time. I think it is because of a problem with the MTA that fetchmail is trying to hand the mail off too. The trouble is I don't know what to do to fix it. Any help would be appreciated. Thanks. Nathan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field Validation Question
Excellent! Thanks. Mathew Snyder Ruslan Zakirov wrote: > '(?#DateDDMM)^((0[1-9]|[12][0-9]|3[01])[-/.](0[1-9]|1[012])[-/.](19|20)\d\d)?' > > > On 10/25/06, Mathew Snyder <[EMAIL PROTECTED]> wrote: >> I've added to our development server one of the custom field validations >> that was posted to the mailing list a while ago by Nick Metrowsky. The >> particular validation I've added is >> '(?#DateDDMM)^(0[1-9]|[12][0-9]|3[01])[-/.](0[1-9]|1[012])[-/.](19|20)\d\d', >> >> >> The question I have is whether or not I can make it optional as it will >> only apply to tickets that involve delivery of things such as hardware >> provisioning or application development. >> >> Is there a way to validate the input only if there is something to >> validate and ignore it if it is blank? >> >> >> Thanks, >> Mathew Snyder >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field Validation Question
'(?#DateDDMM)^((0[1-9]|[12][0-9]|3[01])[-/.](0[1-9]|1[012])[-/.](19|20)\d\d)?' On 10/25/06, Mathew Snyder <[EMAIL PROTECTED]> wrote: I've added to our development server one of the custom field validations that was posted to the mailing list a while ago by Nick Metrowsky. The particular validation I've added is '(?#DateDDMM)^(0[1-9]|[12][0-9]|3[01])[-/.](0[1-9]|1[012])[-/.](19|20)\d\d', The question I have is whether or not I can make it optional as it will only apply to tickets that involve delivery of things such as hardware provisioning or application development. Is there a way to validate the input only if there is something to validate and ignore it if it is blank? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Field Validation Question
I've added to our development server one of the custom field validations that was posted to the mailing list a while ago by Nick Metrowsky. The particular validation I've added is '(?#DateDDMM)^(0[1-9]|[12][0-9]|3[01])[-/.](0[1-9]|1[012])[-/.](19|20)\d\d', The question I have is whether or not I can make it optional as it will only apply to tickets that involve delivery of things such as hardware provisioning or application development. Is there a way to validate the input only if there is something to validate and ignore it if it is blank? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM/RT version question
I'm trying to upgrade from RT 3.4.2/RTFM 2.0.2 to RT 3.6.1. Seems I need to upgrade RTFM as well, so I tried 2.2.0RC4, since the dates seems to be similar. Kinda works, but not really. (I'm using the 3.4-retro css if that matters.) I never see the content of the articles, unless I view the history, and there is no box in which to create content for new articles. The docs are quite old, no help. Can someone tell me, is it a version issue, or maybe I did the upgrade wrong? (Yes, I realize it's a Release Candidate :-) I run multiple RT instances, so maybe I screwed up the upgrade on that account. I did run 'migrate-2.0-to-2.1' before running 'make install', according to the instructions. I believe that means, the migrate script used code from the old RTFM install when running; don't know if that's relevant. bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Self Service Security
> The unprivileged user has currently the following rights: > - ReplyToTicket > - ShowTicket > - ModifySelf At least in my testing of v3.6.1 ShowTicket turned out to be Show ANY Ticket. :-) What I did was set up the Requestor to have the ability to view their own ticket. Go into Configuration, Global, Group Rites, scroll down to Roles, Requestor - add 'ShowTicket'. (and take it away from Everyone in the Global or Queue setup where you put it). - Scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: Slow Queries
On 10/24/06, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: This is mysql bug that wouldn't be fixed in 4.1 branch, but is fixed in 5.x. I know how to fix this on RT side, but it's quite hard to implement a solution and I don't think we'll have enough time for this. Sorry. See also http://bugs.mysql.com/?id=20182 Currently I am using RT 3.4.5 with mysql Ver 12.22 Distrib 4.0.24, for pc-solaris2.10 (i386) Should I just upgrade the mysql? Is there a recommended way to upgrade by RT community? I have 169211 Tickets with 1006257 transactions total on a v20z with 4G real mem On 10/24/06, Asif Iqbal <[EMAIL PROTECTED]> wrote: > Here is another query that takes 6.95 secs > > Count: 198 Time=6.95s (1377s) Lock=0.00s (0s) Rows=1.1 (224), > [EMAIL PROTECTED] > SELECT DISTINCT main.* FROM (((Tickets main JOIN Groups Groups_1 > ON ( Groups_1.Instance = main.id)) LEFT JOIN CachedGroupMembers > CachedGroupMembers_2 ON ( CachedGroupMembers_2.GroupId = Groups_1.id) > AND ( (CachedGroupMembers_2.GroupId != > CachedGroupMembers_2.MemberId))) LEFT JOIN Users Users_3 ON ( > Users_3.id = CachedGroupMembers_2.MemberId)) WHERE ((Groups_1.Domain > = 'S')) AND ((Groups_1.Type = 'S')) AND ((main.EffectiveId = main.id)) > AND ((main.Status != 'S')) AND ((main.Type = 'S')) AND ( ( ( > (Users_3.EmailAddress = 'S') ) ) AND ( (main.Status = > 'S')OR(main.Status = 'S') ) ) ORDER BY main.Priority DESC LIMIT N > > Is there a way to improve this? > > > On 10/9/06, Asif Iqbal <[EMAIL PROTECTED]> wrote: > > Hi > > > > I am noticing from my slow log file (5 secs) that the following query > > on mysql 4.0.24 is taking a 11 secs > > > > # Query_time: 11 Lock_time: 0 Rows_sent: 299925 Rows_examined: 983836 > > use rt3; > > SELECT * FROM Transactions where Transactions.type = 'create'; > > > > Now looking at the explain I see > > > > mysql> explain SELECT * FROM Transactions where Transactions.type = 'create'; > > +--+--+---+--+-+--++-+ > > | table| type | possible_keys | key | key_len | ref | rows > > | Extra | > > +--+--+---+--+-+--++-+ > > | Transactions | ALL | NULL | NULL |NULL | NULL | 984572 > > | Using where | > > +--+--+---+--+-+--++-+ > > > > It has to go thru about 1 million rows and not using any index. > > > > Is there any index, that I can create, to improve this w/o hurting any > > other query? > > > > -- > > Asif Iqbal > > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > > > > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] SelfService: Interface Customization
Selfservice uses the same layout templates as the base RT. Is it possible to use an alternate stylesheet set for Selfservice? If yes, how? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.4.4: problem with page loads
Hi, I'm having a problem with my install of RT on Ubuntu 6.06. I've followed the directions here: http://wiki.bestpractical.com/index.cgi?UbuntuInstallGuide The problem I'm having is that remote users who access my RT installation often do not get the entire page. Instead, they get the banner and the progress bar shows that only a third (or so) of the page has been received. This happens for more than 50% of the time. I've looked in the apache2 logs and all appears fine. Where else should I start looking? Thanks, Don ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: Slow Queries
This is mysql bug that wouldn't be fixed in 4.1 branch, but is fixed in 5.x. I know how to fix this on RT side, but it's quite hard to implement a solution and I don't think we'll have enough time for this. Sorry. See also http://bugs.mysql.com/?id=20182 On 10/24/06, Asif Iqbal <[EMAIL PROTECTED]> wrote: Here is another query that takes 6.95 secs Count: 198 Time=6.95s (1377s) Lock=0.00s (0s) Rows=1.1 (224), [EMAIL PROTECTED] SELECT DISTINCT main.* FROM (((Tickets main JOIN Groups Groups_1 ON ( Groups_1.Instance = main.id)) LEFT JOIN CachedGroupMembers CachedGroupMembers_2 ON ( CachedGroupMembers_2.GroupId = Groups_1.id) AND ( (CachedGroupMembers_2.GroupId != CachedGroupMembers_2.MemberId))) LEFT JOIN Users Users_3 ON ( Users_3.id = CachedGroupMembers_2.MemberId)) WHERE ((Groups_1.Domain = 'S')) AND ((Groups_1.Type = 'S')) AND ((main.EffectiveId = main.id)) AND ((main.Status != 'S')) AND ((main.Type = 'S')) AND ( ( ( (Users_3.EmailAddress = 'S') ) ) AND ( (main.Status = 'S')OR(main.Status = 'S') ) ) ORDER BY main.Priority DESC LIMIT N Is there a way to improve this? On 10/9/06, Asif Iqbal <[EMAIL PROTECTED]> wrote: > Hi > > I am noticing from my slow log file (5 secs) that the following query > on mysql 4.0.24 is taking a 11 secs > > # Query_time: 11 Lock_time: 0 Rows_sent: 299925 Rows_examined: 983836 > use rt3; > SELECT * FROM Transactions where Transactions.type = 'create'; > > Now looking at the explain I see > > mysql> explain SELECT * FROM Transactions where Transactions.type = 'create'; > +--+--+---+--+-+--++-+ > | table| type | possible_keys | key | key_len | ref | rows > | Extra | > +--+--+---+--+-+--++-+ > | Transactions | ALL | NULL | NULL |NULL | NULL | 984572 > | Using where | > +--+--+---+--+-+--++-+ > > It has to go thru about 1 million rows and not using any index. > > Is there any index, that I can create, to improve this w/o hurting any > other query? > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] get rid of 'Goto Ticket' option
IMHO, there are much better ways (and more secure ways) of fixing this problem. In my case customers have secure queues and are members of groups that only have access to their secure queues. The only difficulty is that users must be added to the ticket system in order to gain access to their particular queue. Ted Serreyn -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Bureau Sent: Tuesday, October 24, 2006 3:07 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] get rid of 'Goto Ticket' option ver 3.4.5 Hello, We would like to get rid of this button (towards the top of the screen) for users that have no rights. We would like for our 'customers/requestors' not to be able to randomly punch in ticket numbers to see cases that they are not involved in... Thanks. -- Jim Bureau Computer Technician Shaker Regional School District e: [EMAIL PROTECTED] p: 603-267-9223 f: 603-267-9225 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] get rid of 'Goto Ticket' option
ver 3.4.5 Hello, We would like to get rid of this button (towards the top of the screen) for users that have no rights. We would like for our 'customers/requestors' not to be able to randomly punch in ticket numbers to see cases that they are not involved in... Thanks. -- Jim Bureau Computer Technician Shaker Regional School District e: [EMAIL PROTECTED] p: 603-267-9223 f: 603-267-9225 begin:vcard fn:Jim Bureau n:Bureau;Jim org:Shaker Regional School District adr;dom:;;58 School Street;Belmont;NH;03220 email;internet:[EMAIL PROTECTED] title:Computer Technician tel;work:603-267-9223 tel;fax:603-267-9225 x-mozilla-html:FALSE url:http://www.shaker.k12.nh.us/ version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Search Builder problems
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Both were new. I opened one of them and checked the search again to test and it still doesn't show up. Thanks. J.D. - -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 24, 2006 2:27 PM To: J.D. Meek Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Search Builder problems J.D. What are the status's of those tickets? I believe that Deleted tickets don't show in a search, unless when searching by ticket #. Kenn LBNL J.D. Meek wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > I have a REALLY strange problem going on. > > There are a few tickets in the database that cant be located with Query > Builder and don't show up on the quick search results page for the > queue. It also doesn't show up if I do a Query Builder search on > id=. > > I can enter the ticket number in the Simple Search box and the ticket > will display but if I enter the ticket subject I get nothing. > > I have checked the contents in the tickets table and nothing looks out > of place. > > > Here is a quick rundown of the system... > > RT-3.6.1 on FreeBSD 6.1 under apache, fastcgi talking to postgres 7.4.13 > on remote machine. > > I am attaching the contents of the system configuration page. > > Any suggestions would be appreciated. > > J.D. Meek > Sr. Systems Administrator > Edgenet Inc. > [EMAIL PROTECTED] > Office: 615.237.3820 > Cell: 615.438.9551 > Fax: 615.371.3023 > > IBM eServer Certified Specialist > > -BEGIN PGP SIGNATURE- > Version: GnuPG v1.4.4 (MingW32) > > iQCVAwUBRT5bvc5LTlS7P9VGAQJlyQP/ZMzCVOsm/eDhzCOK+jj4BEnnMQ11/jnI > 7MlvV8i5a5je5FHVc4/AB2T0ygwUYnlH1PY6xBk7yqSJ0L1Nv+9u4pkufrEav9FN > pYFib5sIwLIL9VjilkZrQUxs9aSnhsm2rt+4RebO/wNY6utRgSHGKFqI8rwxNdmt > tNYRxXxZUWM= > =rYFD > -END PGP SIGNATURE- > > NOTICE: This email and any attached files are confidential and intended solely for the use of the addressee. If you have received this email in error, please notify the sender and delete it immediately, without disclosing or using its contents for any purpose. Edgenet Inc. accepts no liability for any damage caused by any virus transmitted by this email. > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.4 (MingW32) iQCVAwUBRT5t6s5LTlS7P9VGAQKl8QQAyzPvkl/ilqiTC3WhXN1s7bHJt5KzqwX2 K72LxAFRi5TX/IN0X7VpoTHigI32h2OIRAXQF1d9GcS5kTDRqKsC0/xMw9DOY4n7 CDyePHaErbyTL7oB92k6cCz720+3MVn3cDvks0Cg2cxtZfcljBrG9PfmphnWZvy7 92js2HHxJvk= =cL7k -END PGP SIGNATURE- NOTICE: This email and any attached files are confidential and intended solely for the use of the addressee. If you have received this email in error, please notify the sender and delete it immediately, without disclosing or using its contents for any purpose. Edgenet Inc. accepts no liability for any damage caused by any virus transmitted by this email. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search Builder problems
J.D. What are the status's of those tickets? I believe that Deleted tickets don't show in a search, unless when searching by ticket #. Kenn LBNL J.D. Meek wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I have a REALLY strange problem going on. There are a few tickets in the database that cant be located with Query Builder and don't show up on the quick search results page for the queue. It also doesn't show up if I do a Query Builder search on id=. I can enter the ticket number in the Simple Search box and the ticket will display but if I enter the ticket subject I get nothing. I have checked the contents in the tickets table and nothing looks out of place. Here is a quick rundown of the system... RT-3.6.1 on FreeBSD 6.1 under apache, fastcgi talking to postgres 7.4.13 on remote machine. I am attaching the contents of the system configuration page. Any suggestions would be appreciated. J.D. Meek Sr. Systems Administrator Edgenet Inc. [EMAIL PROTECTED] Office: 615.237.3820 Cell: 615.438.9551 Fax: 615.371.3023 IBM eServer Certified Specialist -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.4 (MingW32) iQCVAwUBRT5bvc5LTlS7P9VGAQJlyQP/ZMzCVOsm/eDhzCOK+jj4BEnnMQ11/jnI 7MlvV8i5a5je5FHVc4/AB2T0ygwUYnlH1PY6xBk7yqSJ0L1Nv+9u4pkufrEav9FN pYFib5sIwLIL9VjilkZrQUxs9aSnhsm2rt+4RebO/wNY6utRgSHGKFqI8rwxNdmt tNYRxXxZUWM= =rYFD -END PGP SIGNATURE- NOTICE: This email and any attached files are confidential and intended solely for the use of the addressee. If you have received this email in error, please notify the sender and delete it immediately, without disclosing or using its contents for any purpose. Edgenet Inc. accepts no liability for any damage caused by any virus transmitted by this email. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem configuring LDAP with AD
[EMAIL PROTECTED] wrote: AFAIK, "inetOrgPerson" doesn't exist in Active Directory. I've changed it to "user", which is one of the choices I can see in ADSIEdit (the others are organizationalPerson, top, person.) Use the LDAPAttrMap I posted to the Wiki at http://wiki.bestpractical.com/index.cgi?LdapAttrMap I have done, thank you for the page. I used this page when I set up the LDAP overlay originally. In your RT_SiteConfig.pm make sure you have the correct MatchList and base: Check. My base is an OU (ou=ActiveUsers,dc=domain,dc=local). # A list of RT attrs which can uniquely identify a user, # # ordered from most to least preferred. Set($LdapRTAttrMatchList, ['Name', 'ExternalContactInfoId', 'EmailAddress', 'RealName', 'WorkPhone', 'Address1'] The final entry was set to Address2, so I've changed it to "1". I've doubled checked the configuration and I still get the LDAP_OPERATIONS_ERROR 1. I've tried it with different credentials, and different settings for objectClass, but as far as I can see there's no effect. Any further help appreciated, Andrew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search Builder problems
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I have a REALLY strange problem going on. There are a few tickets in the database that cant be located with Query Builder and don't show up on the quick search results page for the queue. It also doesn't show up if I do a Query Builder search on id=. I can enter the ticket number in the Simple Search box and the ticket will display but if I enter the ticket subject I get nothing. I have checked the contents in the tickets table and nothing looks out of place. Here is a quick rundown of the system... RT-3.6.1 on FreeBSD 6.1 under apache, fastcgi talking to postgres 7.4.13 on remote machine. I am attaching the contents of the system configuration page. Any suggestions would be appreciated. J.D. Meek Sr. Systems Administrator Edgenet Inc. [EMAIL PROTECTED] Office: 615.237.3820 Cell: 615.438.9551 Fax: 615.371.3023 IBM eServer Certified Specialist -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.4 (MingW32) iQCVAwUBRT5bvc5LTlS7P9VGAQJlyQP/ZMzCVOsm/eDhzCOK+jj4BEnnMQ11/jnI 7MlvV8i5a5je5FHVc4/AB2T0ygwUYnlH1PY6xBk7yqSJ0L1Nv+9u4pkufrEav9FN pYFib5sIwLIL9VjilkZrQUxs9aSnhsm2rt+4RebO/wNY6utRgSHGKFqI8rwxNdmt tNYRxXxZUWM= =rYFD -END PGP SIGNATURE- NOTICE: This email and any attached files are confidential and intended solely for the use of the addressee. If you have received this email in error, please notify the sender and delete it immediately, without disclosing or using its contents for any purpose. Edgenet Inc. accepts no liability for any damage caused by any virus transmitted by this email.Loaded perl modules Perl v5.8.8 under freebsd Apache::Session v1.81; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::Null v1.01; Apache::Session::Postgres v1.01; Apache::Session::Serialize::Base64 v1.00; Apache::Session::Store::DBI v1.02; Apache::Session::Store::Postgres v1.03; AutoLoader v5.60; base v2.07; Benchmark v1.07; bytes v1.02; Cache::Simple::TimedExpiry v0.26; capitalization v0.03; Carp v1.04; CGI v3.25; CGI::Cookie v1.27; CGI::Fast v1.07; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.06; Class::ReturnValue v0.53; Clone v0.20; constant v1.05; Cwd v3.21; Data::Dumper v2.121_08; DBD::Pg v1.49; DBD::Sponge v11.10; DBI v1.52; DBIx::SearchBuilder v1.43; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.13; Devel::StackTraceFrame v0.6; Devel::Symdump v2.0603; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Encode v2.18; Encode::Alias v2.06; Encode::Config v2.03; Encode::Encoding v2.04; Errno v1.0901; Exception::Class v1.23; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; FCGI v0.67; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::Spec v3.21; File::Spec::Unix v1.5; File::Temp v0.16; FileHandle v2.01; HTML::Element v3.21; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.33; HTML::Mason::CGIHandler v1.00; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.55; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.21; HTTP::Date v1.47; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::Scalar v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::Wrap v2.110; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; lib v0.5565; List::Util v1.18; Locale::Maketext v1.10; Locale::Maketext::Fuzzy v0.02; Locale::Maketext::Lexicon v0.62; Locale::Maketext::Lexicon::Gettext v0.15; Log::Dispatch v2.13; Log::Dispatch::Base v1.09; Log::Dispatch::File v1.22; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v1.74; Mail::Field v1.74; Mail::Field::AddrList v1.74; Mail::Header v1.74; Mail::Internet v1.74; MIME::Base64 v3.07; MIME::Body v5.420; MIME::Decoder v5.420; MIME::Decoder::NBit v5.420; MIME::Entity v5.420; MIME::Field::ContDisp v5.420; MIME::Field::ConTraEnc v5.420; MIME::Field::ContType v5.420; MIME::Field::ParamVal v5.420; MIME::Head v5.420; MIME::Parser v5.420; MIME::QuotedPrint v3.07; MIME::Tools v5.420; MIME::Words v5.420; Module::Versions::Report v1.02; overload v1.04; Params::Validate v0.86; POSIX v1.09; re v0.05; Regexp::Common v2.120
[rt-users] How to specify a custom field in $DefaultSearchResultFormat
Some questions about displaying custom fields in search results: 1) Is this possible to do for queue-specific custom fields without code modifications? 2) What's the syntax for use in $DefaultSearchResultFormat in RT_SiteConfig.pm? 3) What about if the field name has a space in it? My impression is that the wiki entries alluding to this functionality are a bit obsolete and/or need some clarification. Thanks, Kevin Murphy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: Slow Queries
Here is another query that takes 6.95 secs Count: 198 Time=6.95s (1377s) Lock=0.00s (0s) Rows=1.1 (224), [EMAIL PROTECTED] SELECT DISTINCT main.* FROM (((Tickets main JOIN Groups Groups_1 ON ( Groups_1.Instance = main.id)) LEFT JOIN CachedGroupMembers CachedGroupMembers_2 ON ( CachedGroupMembers_2.GroupId = Groups_1.id) AND ( (CachedGroupMembers_2.GroupId != CachedGroupMembers_2.MemberId))) LEFT JOIN Users Users_3 ON ( Users_3.id = CachedGroupMembers_2.MemberId)) WHERE ((Groups_1.Domain = 'S')) AND ((Groups_1.Type = 'S')) AND ((main.EffectiveId = main.id)) AND ((main.Status != 'S')) AND ((main.Type = 'S')) AND ( ( ( (Users_3.EmailAddress = 'S') ) ) AND ( (main.Status = 'S')OR(main.Status = 'S') ) ) ORDER BY main.Priority DESC LIMIT N Is there a way to improve this? On 10/9/06, Asif Iqbal <[EMAIL PROTECTED]> wrote: Hi I am noticing from my slow log file (5 secs) that the following query on mysql 4.0.24 is taking a 11 secs # Query_time: 11 Lock_time: 0 Rows_sent: 299925 Rows_examined: 983836 use rt3; SELECT * FROM Transactions where Transactions.type = 'create'; Now looking at the explain I see mysql> explain SELECT * FROM Transactions where Transactions.type = 'create'; +--+--+---+--+-+--++-+ | table| type | possible_keys | key | key_len | ref | rows | Extra | +--+--+---+--+-+--++-+ | Transactions | ALL | NULL | NULL |NULL | NULL | 984572 | Using where | +--+--+---+--+-+--++-+ It has to go thru about 1 million rows and not using any index. Is there any index, that I can create, to improve this w/o hurting any other query? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Self Service Security
The unprivileged user has currently the following rights: - ReplyToTicket - ShowTicket - ModifySelf But the user is still able to view *all* tickts from *any* user by changing the ticket-id in the request url. How can I fix this security issue, so that the user can only see his own tickts? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] due date in business hours
Well, I went back and rechecked my cut 'n paste job, and it appears that whatever I changed a week ago is working now. I'm going to write this one down to PBKAC. Wish I could go back and apply this to all of our closed tickets (for my manager's reports). Would you happen to know of a solution for this? If not, no biggie at all. Thanks much for this contribution! Jud. On Mon Oct 23 16:55 , 'Roedel, Mark' <[EMAIL PROTECTED]> sent: > >That's my code (or maybe an edited version of it -- I haven't looked at >changes lately) in the wiki, and we're using it under 3.6.1 -- what sort >of problems are you having? > >-- >Mark Roedel >Senior Programmer / Analyst >LeTourneau University >Longview, Texas USA > >-Original Message- >From: [EMAIL PROTECTED] >[EMAIL PROTECTED]','','','')">[EMAIL PROTECTED] On Behalf Of Judson >Main >Sent: Friday, October 20, 2006 1:19 PM >To: rt-users@lists.bestpractical.com >Subject: [rt-users] due date in business hours > > > > > Is anyone using this under 3.6.1? > >I've been noddling with it for a week and can't get it to work. > >TIA, > >Jud. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Quick search
hi , I have recently installed RT 3.6.1 on fedora 4. am not able to view mails in Quick search menu. What might be likely cause for this problem? thx raghav ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] befuddling permissions problem...
So, I've got this really befuddling permissions problem now with my RT 3.6.1 setup. I've got two queues, and four classes of users. The queues are "Customer/Production" and "Internal IT". The four classes of users are "Users", "Customers", "Product Managers", and "Operations". Customers should not be able to see anything but their own tickets in the "Customer/Production" queue (they don't even know the Internal IT queue exists), "Users" should be able to create tickets in the "Customer/Production" queue and in the "Internal IT" queue, but only be able to see tickets that they are requestors, watchers, or cc'ers of. Production managers should be able to see everything in both queues but not comment on them, and Operations should be able to do everything. Currently, I've got no rights granted for the queue "Internal IT" for the system groups "Everyone, Privileged, and Unprivileged". CC, Owner, AdminCC, and Requestor all have ""ShowTicket", and "ReplyToTicket" applied, and Users have "CreateTicket" "ReplyTicket" and "ShowTicket" applied. With the above permissions, I create a ticket as my user (who is in the operations group) and add a user "joe" as a CC. Unfortunately, that user cannot see the ticket I created for him. However, if he searches for the ticket number he can view it no problem. To the best of my knowledge, there are no other permissions applied on a per-user, per-group, or per-queue basis, has anyone else experienced something like this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] sending ticket attachments via soap
This is the directory where I have my RTSoap.pm, I wanted to have the
SOAP related modules independent.
you can easily place it in local/lib/RT and remove that line or modify
it to /opt/rt3/local/lib/RT
Regards;
Roy
Torsten Brumm wrote:
Hi Roy,
in your SOAP Perl Scrip, you do: use lib ("/opt/rt3/local/html/SOAP");
which file is this? Is it the attached perl from your mail?
Torsten
2006/9/29, Roy El-Hames <[EMAIL PROTECTED]>:
Yeah sure attached .. Its basic and far from perfect, it was my first
attempt writing soap service and just to serve my immediate needs, I
Just hope somebody can use it as a base and develop a full service that
can be used by .net and jave clients, The REST interface is very good,
but all the rage (what managers like) is SOAP and web services etc ..
Please bare in mind it includes some of our custom status'es , which you
may have to remove ..
Regards;
Roy
Torsten Brumm wrote:
> Hi Roy,
>
> can you also share this soap services, the "old" one from BPS seams to
be
> outdated or only for rt2x i think.
>
> Torsten
>
> 2006/9/8, Roy El-Hames <[EMAIL PROTECTED]>:
>>
>> rt-3.6.1/Apache2
>> I've written a simple soap service for rt that can communicate with
>> windows .net client via a wsdl file, however I can't find the best
way
>> to send attachments, as rt will expect a mime object that combine the
>> update/create text with the attachment, I'll need to create this
object
>> on the server (rt side), can anyone suggest the best way to do this,
the
>> .net developers would prefer to send attachments separate as a DIME
>> Referenced binary.
>> Thanks;
>> Roy
>> ___
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: [EMAIL PROTECTED]
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
#!/usr/bin/perl
use lib ("/opt/rt3/local/html/SOAP");
use RTSoap;
use SOAP::Transport::HTTP;
SOAP::Transport::HTTP::CGI
-> dispatch_to('/opt/rt3/local/html/SOAP','RTSoap')
-> handle;
http://schemas.xmlsoap.org/wsdl/soap/";
xmlns:tm="http://microsoft.com/wsdl/mime/textMatching/";
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:mime="http://schemas.xmlsoap.org/wsdl/mime/";
xmlns:tns="urn:RTSoap"
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsd-ENV="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:soap12="http://schemas.xmlsoap.org/wsdl/soap12/";
xmlns:http="http://schemas.xmlsoap.org/wsdl/";
targetNamespace="urn:RTSoap"
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/";>
type="xsd:string" />
type="xsd:string" />
type="xsd:string"
/>
http://schemas.xmlsoap.org/soap/http"; />
http://schemas.xmlsoap.org/soap/http"; />
style="document"
/>
style="document" />
http://YOURRTADDRESS/res.cgi"; />
http://YOURRTADDRESS/re
Re: [rt-users] Add a custom watcher type
Make it a custom field .. that way you wont have to tinker with the base code. Roy Thomas Dietmaier wrote: Hello List, I received a request from our users: They'd like to have another watcher type called "Solver" (like Cc, AdminCc, Requester) to tickets. I could not find any hints in the documentation -- can it be configured somewhere? Any pointers appreciated. tia Thomas Dietmaier. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add a custom watcher type
Hello List, I received a request from our users: They'd like to have another watcher type called "Solver" (like Cc, AdminCc, Requester) to tickets. I could not find any hints in the documentation -- can it be configured somewhere? Any pointers appreciated. tia Thomas Dietmaier. -- Dataphone GmbH Ottakringer Strasse 54, A-1170 Wien Tel. +43-(0)1-406 74 45-25 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] could not find component for path 'EditCustomFieldCombobox'
Hello,
when I try to edit a ticket with a custom field "Combobox" RT outputs an
error. Other custom fields work well. Can someone give some advice what can
be wrong? RT version 3.4.6.
Thanks for any help,
Kazimieras
> error:could not find component for path 'EditCustomFieldCombobox'
> context:
> ...
> 68: # The "Magic" hidden input causes RT to know that we were trying to
> edit the field, even if 69: # we don't see a value later, since browsers
> aren't compelled to submit empty form fields 70: $m->out("\n".' type="hidden" name="'.$NamePrefix.$CustomField->Id.'-Values-Magic"
> value="1">'."\n"); 71:
> 72: return $m->comp(
> 73: "EditCustomField$Type",
> 74: %ARGS,
> 75: Rows => $Rows,
> 76: Cols => $Cols,
> ...
> code stack: /opt/rt34/share/html/Elements/EditCustomField:72
> /opt/rt34/share/html/Ticket/Elements/EditCustomFields:68
> /opt/rt34/share/html/Ticket/Modify.html:57
> /opt/rt34/share/html/autohandler:215
> raw error
>
>
> could not find component for path 'EditCustomFieldCombobox'
>
>
> Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> 1198
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8388
>690)', 'EditCustomFieldCombobox', 'NamePrefix',
> 'Object-RT::Ticket-2-CustomField-', 'Object', 'RT::Ticket=HASH(0x8386b70)',
> 'CustomField', 'RT::CustomField=HASH(0x8383f0c)', 'Rows', 5, 'Cols', 15,
> 'Default', '', 'Object', 'RT::Ticket=HASH(0x8386b70)', 'Values',
> 'RT::ObjectCustomFieldValues=HASH(0x8383da4)', 'MaxValues', 1, 'Multiple',
> '', 'NamePrefix', 'Object-RT::Ticket-2-CustomField-', 'CustomField',
> 'RT::CustomField=HASH(0x8383f0c)') called at
> /opt/rt34/share/html/Elements/EditCustomField line 72
> HTML::Mason::Commands::__ANON__('Object', 'RT::Ticket=HASH(0x8386b70)',
> 'CustomField', 'RT::CustomField=HASH(0x8383f0c)', 'NamePrefix',
> 'Object-RT::Ticket-2-CustomField-') called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x847e0
>a8)', 'Object', 'RT::Ticket=HASH(0x8386b70)', 'CustomField',
> 'RT::CustomField=HASH(0x8383f0c)', 'NamePrefix',
> 'Object-RT::Ticket-2-CustomField-') called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1256 eval {...}
> at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246
> HTML::Mason::Request::comp(undef, undef, 'Object',
> 'RT::Ticket=HASH(0x8386b70)', 'CustomField',
> 'RT::CustomField=HASH(0x8383f0c)', 'NamePrefix',
> 'Object-RT::Ticket-2-CustomField-') called at
> /opt/rt34/share/html/Ticket/Elements/EditCustomFields line 68
> HTML::Mason::Commands::__ANON__('TicketObj', 'RT::Ticket=HASH(0x8386b70)')
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95eb0
>c4)', 'TicketObj', 'RT::Ticket=HASH(0x8386b70)') called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1256 eval {...}
> at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246
> HTML::Mason::Request::comp(undef, undef, 'TicketObj',
> 'RT::Ticket=HASH(0x8386b70)') called at
> /opt/rt34/share/html/Ticket/Modify.html line 57
> HTML::Mason::Commands::__ANON__('id', 2, 'id', 2) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x84799
>38)', 'id', 2, 'id', 2) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1256 eval {...}
> at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 2, 'id', 2) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 915
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0
>x8388690)', 'id', 2) called at /opt/rt34/share/html/autohandler line 215
> HTML::Mason::Commands::__ANON__('id', 2) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x84ea0
>30)', 'id', 2) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251 eval {...}
> at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 2) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 460 eval {...} at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 460 eval {...} at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 412
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8388
>690)') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
> line 168
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHand
>ler=HASH(0x8388690)') called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 826
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH
>(0x9aab88c)', 'Apache2::Reques
[rt-users] rt-3.4.2 - Problem with rt-mailgate - POSTFIX
Title: rt-3.4.2 - Problem with rt-mailgate - POSTFIX Hi! I have a problem with executing the script rt-mailgate. I get a "Command died with status 1" message. Please help me. Maillog: Oct 24 10:06:30 linuxtest postfix/smtpd[28935]: connect from gw1.cpb-software.ag[193.41.232.141] Oct 24 10:06:30 linuxtest postfix/smtpd[28935]: 34F4F411AC: client=gw1.cpb-software.ag[193.41.232.141] Oct 24 10:06:30 linuxtest postfix/cleanup[28939]: 34F4F411AC: message-id=<[EMAIL PROTECTED]> Oct 24 10:06:30 linuxtest postfix/qmgr[28823]: 34F4F411AC: from=<[EMAIL PROTECTED]>, size=5190, nrcpt=1 (queue active) Oct 24 10:06:30 linuxtest local[28941]: fatal: execvp /etc/smrsh/rt-mailgate: Operation not permitted Oct 24 10:06:30 linuxtest postfix/smtpd[28935]: disconnect from gw1.cpb-software.ag[193.41.232.141] Oct 24 10:06:31 linuxtest postfix/local[28940]: 34F4F411AC: to=<[EMAIL PROTECTED]>, relay=local, delay=1, status=bounced (Command died with status 1: "/etc/smrsh/rt-mailgate --queue General --action correspond --url http://linuxtest/") Oct 24 10:06:31 linuxtest postfix/cleanup[28939]: 7DEE2411E6: message-id=<[EMAIL PROTECTED]> Oct 24 10:06:31 linuxtest postfix/qmgr[28823]: 7DEE2411E6: from=<>, size=7046, nrcpt=1 (queue active) Oct 24 10:06:31 linuxtest postfix/qmgr[28823]: 34F4F411AC: removed permissions: -rwxr-xr-x 1 postfix postfix 9703 May 15 16:32 rt-mailgate Thanks, Andreas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
