[rt-users] change rtname per queue
Dear, I want to change the rtname for one queue for autoreply like: [mycompany.com #36] AutoReply: to [mycustomer.com #36] AutoReply: I use rt 3.8.7. How can I do this? Thanks, P. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] History order 3.8.7
We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only question I have is about the order history of tickets. I understand that you can now modify the history order from the UI under preferences-ticket display-show oldest history first and set it to no, which is what I did, but that only set it for my account. I want it to be the global setting for everyone in my organization. I do not want to tell everyone that they need to set it since they do not have the 'modify self' right so they do not get the preferences link. How can I globally set this for everyone? Thanks, Laura -- View this message in context: http://old.nabble.com/History-order-3.8.7-tp27851559p27851559.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History order 3.8.7
Laura; Change it in RT_Config.pm (Should be RT_SiteConfig.pm).. the bit you are looking for is =item C$OldestTransactionsFirst By default, RT shows newest transactions at the bottom of the ticket history page, if you want see them at the top set this to '0'. This option can be overridden by users in their preferences. =cut Set($OldestTransactionsFirst, '1'); Regards; Roy Laura Grella wrote: We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only question I have is about the order history of tickets. I understand that you can now modify the history order from the UI under preferences-ticket display-show oldest history first and set it to no, which is what I did, but that only set it for my account. I want it to be the global setting for everyone in my organization. I do not want to tell everyone that they need to set it since they do not have the 'modify self' right so they do not get the preferences link. How can I globally set this for everyone? Thanks, Laura ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] change rtname per queue
Life can be easy. :) Thanks Roy. P. On Wed, Mar 10, 2010 at 5:23 PM, Raed El-Hames r...@vialtus.com wrote: Polloxx; From web ui , Configuration - Queues - Select Your Queue and in the Basics form , put mycustomer.com as Subject Tag. Regards; Roy polloxx wrote: Dear, I want to change the rtname for one queue for autoreply like: [mycompany.com #36] AutoReply: to [mycustomer.com #36] AutoReply: I use rt 3.8.7. How can I do this? Thanks, P. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT-Authen-ExternalAuth build error
RT-Authen-ExternalAuth-0.08 Please see 'Cannot determine...' and Warning below. What are these? What is broken? ... Using RT configuration from /apps/rt/lib/RT.pm: ./etc = /apps/rt/local/plugins/RT-Authen-ExternalAuth/etc ./html = /apps/rt/local/plugins/RT-Authen-ExternalAuth/html ./lib = /apps/rt/local/plugins/RT-Authen-ExternalAuth/lib Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Warning: prerequisite RT 0 not found. Writing Makefile for RT::Authen::ExternalAuth [r...@rtdev1 RT-Authen-ExternalAuth-0.08]# [r...@rtdev1 RT-Authen-ExternalAuth-0.08]# perl -v This is perl, v5.8.8 built for x86_64-linux-thread-multi ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT auth via client certificates?
Has anyone done this? I have the mod_ssl portion of this up and working (requiring valid client certificate for SSL negotioation), but don't really know where to look for hooking that into RT authentication. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT auth via client certificates?
On Wed, 2010-03-10 at 13:07 -0500, Jeff Blaine wrote: Has anyone done this? I have the mod_ssl portion of this up and working (requiring valid client certificate for SSL negotioation), but don't really know where to look for hooking that into RT authentication. You should be able to make RT use Apache HTTP authentication; that will then pass the client ssl certificate user through to RT. Andy smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Wierd Queue showing up
Kevin, HA! Actually, we ran it against a prod clone. Then discovered we installed the .07 version instead of the .08. What, exactly, causes RT to create that Queue? Kenn LBNL On Tue, Mar 9, 2010 at 1:36 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Mar 09, 2010 at 12:59:48PM -0800, Ken Crocker wrote: To list, Has anyone ever come up with a surprise Queue showing up named WatcherQueue26269? I saw it a few weeks ago and disabled it and now it is showing up again. It has no description, no other info other than it was created by UserID # 1. Any ideas anyone? Sounds like you ran the RT-Extension-CommandByMail test suite against a production database. Don't do that. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Authen-ExternalAuth build error
On 10 Mar 2010, at 18:05, Jeff Blaine jbla...@kickflop.net wrote: RT-Authen-ExternalAuth-0.08 Please see 'Cannot determine...' and Warning below. What are these? What is broken? ... Using RT configuration from /apps/rt/lib/RT.pm: ./etc = /apps/rt/local/plugins/RT-Authen-ExternalAuth/etc ./html = /apps/rt/local/plugins/RT-Authen-ExternalAuth/html ./lib = /apps/rt/local/plugins/RT-Authen-ExternalAuth/lib Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Warning: prerequisite RT 0 not found. Writing Makefile for RT::Authen::ExternalAuth [r...@rtdev1 RT-Authen-ExternalAuth-0.08]# [r...@rtdev1 RT-Authen-ExternalAuth-0.08]# perl -v This is perl, v5.8.8 built for x86_64-linux-thread-multi I don't recall the reason why it complains about the version but as I recall it's of no consequence. The prereq line is because RT is a prereq for ExternalAuth, but because RT isn't installed in the perl tree it doesn't see it as installed and whinges. Again shouldn't matter. -- Mike Peachey mike.peac...@jennic.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History order 3.8.7
Thanks...will do that. We actually did that on the old version. Just thought there was a way to do it globally via the UI.. Thanks again. --Laura Raed El-Hames-2 wrote: Laura; Change it in RT_Config.pm (Should be RT_SiteConfig.pm).. the bit you are looking for is =item C$OldestTransactionsFirst By default, RT shows newest transactions at the bottom of the ticket history page, if you want see them at the top set this to '0'. This option can be overridden by users in their preferences. =cut Set($OldestTransactionsFirst, '1'); Regards; Roy Laura Grella wrote: We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only question I have is about the order history of tickets. I understand that you can now modify the history order from the UI under preferences-ticket display-show oldest history first and set it to no, which is what I did, but that only set it for my account. I want it to be the global setting for everyone in my organization. I do not want to tell everyone that they need to set it since they do not have the 'modify self' right so they do not get the preferences link. How can I globally set this for everyone? Thanks, Laura ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- View this message in context: http://old.nabble.com/History-order-3.8.7-tp27851559p27855194.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Wierd Queue showing up
On Wed, Mar 10, 2010 at 10:41:48AM -0800, Kenneth Crocker wrote: HA! Actually, we ran it against a prod clone. Then discovered we installed the .07 version instead of the .08. What, exactly, causes RT to create that Queue? Running the test suite creates a queue for testing. -kevin On Tue, Mar 9, 2010 at 1:36 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Tue, Mar 09, 2010 at 12:59:48PM -0800, Ken Crocker wrote: To list, Has anyone ever come up with a surprise Queue showing up named WatcherQueue26269? I saw it a few weeks ago and disabled it and now it is showing up again. It has no description, no other info other than it was created by UserID # 1. Any ideas anyone? Sounds like you ran the RT-Extension-CommandByMail test suite against a production database. Don't do that. -kevin ___ [2]http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: [3]http://wiki.bestpractical.com Commercial support: [4]sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at [5]http://rtbook.bestpractical.com References Visible links 1. mailto:falc...@bestpractical.com 2. http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users 3. http://wiki.bestpractical.com/ 4. mailto:sa...@bestpractical.com 5. http://rtbook.bestpractical.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgptJjGacp1nL.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] comment ticket with select individual users
Hi RT Team, We are using RT system but i have a question about is there anyway to edit code to select all user in one shot when i don't want to send out mail on RT comment. Now i am selecting each user individually which is painful. Thanks satish _ Hotmail: Free, trusted and rich email service. http://clk.atdmt.com/GBL/go/201469228/direct/01/___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] comment ticket with select individual users
Can you use some Javascript similar to the select all/clear all button on the bulk update screen? Cheers, Ken On Wed, Mar 10, 2010 at 09:14:16PM +, satish patel wrote: Hi RT Team, We are using RT system but i have a question about is there anyway to edit code to select all user in one shot when i don't want to send out mail on RT comment. Now i am selecting each user individually which is painful. Thanks satish _ Hotmail: Free, trusted and rich email service. http://clk.atdmt.com/GBL/go/201469228/direct/01/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Forwarded tickets show as MIME-encoded attachments within attachments
I also would like to know more about forwarded tickets. I get the same behavior as the previous poster. Nick Kartsioukas-3 wrote: When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT generates an email with an attachment, and within that attachment is another MIME encoded attachment. This is not very useful, at least not in Outlook or Thunderbird. Is there a way to reduce the number of times the ticket content gets wrapped up in attachments (and maybe send as plaintext instead of MIME encoded)? I couldn't find anything in RT_Config.pm about ticket forwarding behavior. Thanks! RT 3.8.7 running under Apache 2 with FastCGI, email is configured as: Set($MailCommand , 'sendmail'); Set($SendmailArguments , -oi); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- View this message in context: http://old.nabble.com/Forwarded-tickets-show-as-MIME-encoded-attachments-within-attachments-tp27080149p27857482.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
subscribe Schwabe North America, Inc. - This electronic mail transmission, along with any attachments, is confidential. If you are not the intended recipient, please immediately advise the sender by reply transmission and delete this e-mail from your system without copying or disclosing it. Thank you for your cooperation. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT-Authen-ExternalAuth User could not be created: Could not set user info
I have done various modifications to by RT_SiteConfig.pm , I have done searching and read the README's. I am having problems getting RT-Authen-ExternalAuth I am not sure if it is supposed to create logins in RT by default if it finds it in AD but I have tried just logging in and also creating a user neither works. Trying to login no user created. [Wed Mar 10 23:24:00 2010] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:400) [Wed Mar 10 23:24:00 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) [Wed Mar 10 23:24:00 2010] [debug]: ExternalInfoPriority not defined. User information (including user enabled/disabled cannot be externally-sourced (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:40) [Wed Mar 10 23:24:00 2010] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Wed Mar 10 23:24:00 2010] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) [Wed Mar 10 23:24:00 2010] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) [Wed Mar 10 23:24:11 2010] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:400) [Wed Mar 10 23:24:11 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) [Wed Mar 10 23:24:11 2010] [debug]: ExternalInfoPriority not defined. User information (including user enabled/disabled cannot be externally-sourced (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:40) [Wed Mar 10 23:24:11 2010] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Wed Mar 10 23:24:11 2010] [debug]: Calling UserExists with $username (bforquer) and $service (My_LDAP) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105) [Wed Mar 10 23:24:11 2010] [debug]: UserExists params: username: bforquer , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) [Wed Mar 10 23:24:11 2010] [debug]: LDAP Search === Base: BLANKED == Filter: ((objectClass=Person)(sAMAccountName=bforquer)) == Attrs: l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) [Wed Mar 10 23:24:11 2010] [debug]: Checking Username: bforquer (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:123) [Wed Mar 10 23:24:11 2010] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm 20 with: Disabled: 0, EmailAddress: , Gecos: bforquer, Name: bforquer, Privileged: 0 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:451) [Wed Mar 10 23:24:11 2010] [warning]: Use of uninitialized value $_[1] in join or string at /usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm line 21, DATA line 514. (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:459) [Wed Mar 10 23:24:11 2010] [debug]: Attempting to get user info using this external service: (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:459) [Wed Mar 10 23:24:11 2010] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: 0, EmailAddress: , Gecos: bforquer, Name: bforquer, Privileged: 0 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:537) [Wed Mar 10 23:24:11 2010] [error]: Couldn't create user bforquer: Could not set user info (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:130) [Wed Mar 10 23:24:11 2010] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) [Wed Mar 10 23:24:11 2010] [error]: FAILED LOGIN for bforquer from 172.20.41.100 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424) Logging in as root and trying to create myself as a user [Wed Mar 10 23:27:54 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) [Wed
Re: [rt-users] Wierd Queue showing up
Kevin. AHH. Thanks. I understand. Kenn LBNL On Wed, Mar 10, 2010 at 12:07 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Mar 10, 2010 at 10:41:48AM -0800, Kenneth Crocker wrote: HA! Actually, we ran it against a prod clone. Then discovered we installed the .07 version instead of the .08. What, exactly, causes RT to create that Queue? Running the test suite creates a queue for testing. -kevin On Tue, Mar 9, 2010 at 1:36 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Tue, Mar 09, 2010 at 12:59:48PM -0800, Ken Crocker wrote: To list, Has anyone ever come up with a surprise Queue showing up named WatcherQueue26269? I saw it a few weeks ago and disabled it and now it is showing up again. It has no description, no other info other than it was created by UserID # 1. Any ideas anyone? Sounds like you ran the RT-Extension-CommandByMail test suite against a production database. Don't do that. -kevin ___ [2]http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: [3]http://wiki.bestpractical.com Commercial support: [4]sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at [5]http://rtbook.bestpractical.com References Visible links 1. mailto:falc...@bestpractical.com 2. http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users 3. http://wiki.bestpractical.com/ 4. mailto:sa...@bestpractical.com 5. http://rtbook.bestpractical.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Authen-ExternalAuth User could not be created: Could not set user info
On 11 March 2010 01:48, Brian Forquer bforq...@enzy.com wrote: I have done various modifications to by RT_SiteConfig.pm , I have done searching and read the README’s. I am having problems getting RT-Authen-ExternalAuth I am not sure if it is supposed to create logins in RT by default if it finds it in AD but I have tried just logging in and also creating a user neither works. The little that I know, I had this problem yesterday. Seems to be that if you try and create a new user, the plugin looks in LDAP/AD and tries to map the specified attributes. If the user doesn't exist in LDAP/AD it cannot set user info. Remove the plugin temporarily to allow the creation of users I suppose. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Forwarded tickets show as MIME-encoded attachments within attachments
Last I checked this is not an entirely accurate description. RT sends the message as Content-type: message/rfc822 Messages are MIME, but only *encoded* if required. Although few MUA seem to handle this well, it is the right thing to do. The only iffy thing is that the outer layer used to group multi-part messages is not necessary and un- necessary obfuscation of single-part transactions. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
